Sales Hub Enterprise
HubSpotExternal reviews
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Powerful CRM, complex to understand
What do you like best about the product?
Without a doubt this is one of the most sophisticated CRMs on the market but it’s not as intuitive or simple to use as one would hope
What do you dislike about the product?
When creating list or even marketing sequences you have get really creative in order to place proper filters
What problems is the product solving and how is that benefiting you?
Taking leads/customers and properly segmenting them in order to provide them with proper and relevant content
Amazing software to help organize and grow your company!
What do you like best about the product?
My favorite part is being able to track when people open your e-mails. You can see how many times they have opened the e-mail, if they clicked any links, and how long they were browsing the pages. This is a super helpful tool to gauge interest from your prospects and guided me in deciding who to follow up with.
What do you dislike about the product?
It is difficult to navigate the success of your sequences. There should be an easily accessible list of who opened your e-mails and who opened them the most. I saw a list like this one time and was never able to find it again.
What problems is the product solving and how is that benefiting you?
We are not having sales reps contact the same person multiple times because all calls are recorded in Hubspot. This makes us look more professional and saves sales reps time.
Recommendations to others considering the product:
My recommendation is to add the company of EVERY contact that you add into the system. This will make it easier for you to find the contact again, and for your co-workers to see who you have contacted to avoid having multiple reps contact about the same product.
Limited Free Version but high quality Paid Plan
What do you like best about the product?
HubSpot is one of the most popular choices for CRM & Marketing, which is obviously very useful for integrations of all sorts.
What do you dislike about the product?
The free version, which Hubspot communicates a lot about, is really limited and lacks a lot of basic features.
What problems is the product solving and how is that benefiting you?
Integrating a CRM software for a small team
Recommendations to others considering the product:
Review all the plans available to make sure it corresponds to your needs
Must have for account based marketing
What do you like best about the product?
Automated workflows help me easily manage and qualify prospects at scale. Essential to my demand generation process.
What do you dislike about the product?
Can get a little expensive without any control over the contacts in the database. Deal reports dashboards do not work as i would expect, lots of duplicity.
What problems is the product solving and how is that benefiting you?
Reach my target audience and track conversations across various sales stages. Helped me scale with minimal individual effort.
Great features, room to improve UX
What do you like best about the product?
The thing I value the most in hubspot is that I keep all my contacts organized and up to date.
What do you dislike about the product?
I wish there were easier tools for the sales team, with easier ux. especially in sequences. The feature of updating and saving the template during enrollment would be really great.
What problems is the product solving and how is that benefiting you?
I have a faster communication with clients
Recommendations to others considering the product:
the tool is great, it can be used for marketing campaigns, saving templates, creating sequences for cold emailing.
Great option for b2b sales teams
What do you like best about the product?
Simplicity, plugins/extensions, support, training.
What do you dislike about the product?
Not very great for multi location businesses/franchises.
What problems is the product solving and how is that benefiting you?
Follow up reminders, opportunities, deal tracking
Recommendations to others considering the product:
Spend the time doing intensive training and require that your staff passes tests on their proficiency.
User Friendly
What do you like best about the product?
You can customize the information you want to see, without dealing with anything that doesn't apply to your function or need to view.
What do you dislike about the product?
I can't add IP Timezones, but that may just be a Permissions issue with how our account is set up.
What problems is the product solving and how is that benefiting you?
I can move through dialing sessions quickly by only seeing my contacts and them by region as I call across the country.
Recommendations to others considering the product:
N/A
Very adaptive and intuitive to the changing needs of a professional sales team.
What do you like best about the product?
I LOVE how easy it is to call, email and set a reminder for another touch in the future.
What do you dislike about the product?
The call lag kills me...when calling out of HUBSPOT there's a 6-10 second delay and about every 5th time I attempt to call out I loose the call. It truly kills momentum.
What problems is the product solving and how is that benefiting you?
We are actively narrowing down and changing our filters for immediate action around. We are constantly meeting as a team to improve our approach in who we are attempting to contact.
Recommendations to others considering the product:
Work hard, play harder, party hardest.
Email Templates
What do you like best about the product?
I find Hubspot email templates extremely easy to use. With the ability to filter from my whole teams templates to mine to once used most recently is extremely helpful and assists and sending my daily follow up emails from sales conversations in a timely manor helping me automate my processes.
What do you dislike about the product?
It would be wonderful to be able to create additional folders within email templates to make my follow up processes even more automated and optimised.
What problems is the product solving and how is that benefiting you?
HubSpot assists me in my sales processes in optimised my follow up system and lead generation which helps my overall closure rate and overall client satisfaction rating.
Recommendations to others considering the product:
If you deal with a lot of ongoing Facebook advertisements and would like to follow up warm leads through potential clients downloading your content sign up to Hubspot to help manage your lead generation to help your closure rating.
Easy to Navigate CRM Tool for Beginner
What do you like best about the product?
As someone who has no prior experience of using CRM tools, Hubspot is simple to navigate and easy to use for anyone with no experience using a CRM. The filters makes it easier for me to search for specific contacts in a short period of time. Making a call on Hubspot is quick and the quality of the call is top notch in comparison to other tools.
What do you dislike about the product?
Although the filters work quite well, the wording of the filters can be quite confusing at times (Ex. "is equal to true or false") I'd like the filters to be a bit easier to navigate. With the exception of this feature, I'm quite content with using Hubspot as a CRM tool. There should also be a tab for Navigating the saved filters at the top of the page as opposed to clicking on saved filters because there are times where I would like to go from one saved filter to the next and I often get confused on how to do it.
What problems is the product solving and how is that benefiting you?
Hubspot has impacted my work by making it easier to keep all of a client's information in one spot. I have their contact information, the type of institution they work for, notes on the client, call logs and email logs. It saves me time from having to perform searches for specific information and I can therefore devote my time to dealing with existing and prospective customers.
Recommendations to others considering the product:
It's an amazing tool if you have no prior experience using CRM tools and they provide assistance to ensure that you're using Hubspot correctly.
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