Sales Hub Enterprise
HubSpotExternal reviews
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Collect forms and follow up on any conversion with Hubspot CRM
What do you like best about the product?
Hubspot’s workflow functionality is very simple and effective, and it improves a lot with every new development they implement. The reporting capabilities are some of the easiest to use among similar software (Google Analytics, Mixpanel, CrazyEgg, etc), and they represent an essential part to our board members and upper management, providing a great overview of the business. With the smart fields, you can easily avoid asking the same information from frequent contacts. This helps us limit our database with additional information about each person.
What do you dislike about the product?
Honestly, I think Hubspot CRM is great and it already has everything I need. If they could add some entrepreneurs program it would be perfect.
What problems is the product solving and how is that benefiting you?
Hubspot CRM was deployed in my company around 3 years ago. At first, we used the free version of both products, marketing and CRM, even when those were limited versions, they were quite useful. After we purchase the license, it was even better. Hubspot is connected to our website in WordPress through a plugin. It allows us to collect forms, so we can follow up on any conversion that takes place on the website. Then, these contacts take part of the database on the platform and are redirected to MailChimp, which we use to integrate for shipping and automation.
Recommendations to others considering the product:
HubSpot is an excellent comprehensive marketing automation platform for a small to medium-sized company. It isn't limited to only one industry type, as I think it will help you manage your customers in all scenarios. The marketing platform advertise all types of businesses through different social media platforms and allows for monitoring a user's life cycle according to their behavior.
One of the most easy to use and effective CRMs out there!
What do you like best about the product?
Hubspot has so many different functions that allow you to reach out and effectively help your customers as well as having the tools to train you to improve your company. I have also loved learning from Hubspot Academy. There are few other CRMs that focus on not only helping you store and access customer data, but also focus on helping you create a better and stronger company, from marketing to sales, and everything else! I've spent hours diving into Hubspot and I'm constantly amazed at how much more there is to learn and use!
What do you dislike about the product?
One area that Hubspot might be able to improve upon is on the Contact's Activity page. I've used other CRMs that made it a bit more easy to see the full picture in a quick glance.
What problems is the product solving and how is that benefiting you?
We're no able to effectively use chatbots on our website and we're realizing that we can be much faster and more effective when reaching new customers.
Recommendations to others considering the product:
I would strongly recommend looking into using HubSpot, it's been a great piece of software but more so than that, the HubSpot team has been so great to work with! I know that HubSpot has a larger price tag attached to it, but if you take the time to really work at using all that HubSpot has to offer than you will quickly see that its value far outweighs any of the associated cost. I would strongly suggest HubSpot.
A great tool for efficiency and organization!
What do you like best about the product?
I love the fact that you can create sequences very easily, and save a bunch of formats. I also love how everybody
What do you dislike about the product?
I dislike that I am not able to add whole contact lists to sequences. Instead, I have to add them individually, which is really time consuming sometimes.
What problems is the product solving and how is that benefiting you?
I love being able to know when someone clicks or opens, and sequences saves me a crazy amount of work. Also, I love how you can make contact lists, and how everyone on the company can hop on if they want to.
Easy to navigate
What do you like best about the product?
I like how simple it is to create and modify the templates. It is very user friendly and even provides suggestions.
What do you dislike about the product?
The only downside I can think of is the folders option in the templates. It would be cool if it started off showing the folders and let you drill down to category. Right now when I go to templates it shows all of them or I can sort them by the owner but it doesn't list the folders I have.
What problems is the product solving and how is that benefiting you?
I need templates, its an awesome way to track success, do AB testing and improve email response.
Recommendations to others considering the product:
The tutorials are helpful, i've found that it the training videos provide the most insight if you practice it right after the training. I can't think of any other helpful recommendations.
Sales Operations Analyst
What do you like best about the product?
The marketing tools have been great. Filtering tool has been helpful especially as we've been using it a lot lately to help clean up our database.
What do you dislike about the product?
i wish there were more freedom to build things on the back end. The workflows and the process builders for Hubspot aren't as clean cut for when trying to build things. I also wish that the objects such as contacts, companies, deals, and activities reporting wise was a bit more connected with each other when it comes to reporting and creating filters. The cross reports aren't as helpful when it comes to filters. So it would be nice to have that cross function on a filter level. I also wish there was a way to lock down fields, make fields required by the team, lock down user interface layouts so it matches the Admin layouts. It's hard when the rest of the team isn't looking at the same things they are supposed and then they add their own fields. We can't track and report on those if there are always new fields being added and only used by one. So having the ability to lock fields, lock layouts, and not allow for the team to customize their own looks would be great. BUT on the other side for the admin team to build things out, i wish there was more customization allowed. I know there is the new Properties tool but we still have the problem of the team adding in their own fields and moving fields around.
What problems is the product solving and how is that benefiting you?
Hubspot has been great for individual sales people but as a team and organization - trying to track and build reports and create workflows has been very difficult because not so much freedom to do so. Very limited. But the tools themselves like sequences and tasks queues have been great!
Recommendations to others considering the product:
Hubspot is great. I do wish there was more wiggle room to really build things out, similar to Salesforce, for the admin team but for individual sales people its a great tool.
A great way to organize calls and effectively reach the maximum audience!
What do you like best about the product?
I like how Hubspot is so custom. You can change the settings, and the way things appear to best fit your needs. It keeps things organized and makes it very hard to loose track of people. I like how it organizes our leads into lists so that our team can divide tasks easily. The interface is very easy to use and interact with.
What do you dislike about the product?
How the system will often update and cause small glitches causing it to slow down calls occasionally.
What problems is the product solving and how is that benefiting you?
Making sure we don't miss calls, or call people before they are due. It helps our team easily and quickly communicate.
Amazing website to help us track leads/ clients
What do you like best about the product?
We use hubspot daily for setting up reminders to follow up with leads which leads to a good client conversion rate. Being able to add in notes helps us remember significant details about clients resulting in communicating better without repetition of topics.
We don't just use it for leads but also for clients- setting up appointments to come sign blueprints, or go to their design q/ lighting appointments. this helps us keep files on track
We don't just use it for leads but also for clients- setting up appointments to come sign blueprints, or go to their design q/ lighting appointments. this helps us keep files on track
What do you dislike about the product?
There is nothing our team dislikes about Hubspot. Great website for lead conversion.
What problems is the product solving and how is that benefiting you?
No problems
Recommendations to others considering the product:
N/A
clunky, not intuitive, messy
What do you like best about the product?
I like the look of Hubspot, its very modern
What do you dislike about the product?
I don't like how you cant create a task from sequences when people open the email more than once. I don't like how I have to click each email to enroll them in a sequence. I don't like how it's super slow. I don't like how hard it is to make reports.
What problems is the product solving and how is that benefiting you?
i am not solving any problems, Hubspot is giving more challenges.
HubSpot - Makes your life easier through sequences
What do you like best about the product?
My favorite part of using HubSpot is the sequences. HubSpot allows me to customize individual emails throughout a 2-3 week process of outreach that automatically contacts prospects for you at selected times. This makes my follow-up all the more effective because it takes out the possibility of me forgetting to reach out after a few days of no response.
What do you dislike about the product?
To be perfectly honest I haven't had any complaints with using HubSpot since I began using the software back in September. It is highly customizable and helps to keep me organized, hard to complain about that.
What problems is the product solving and how is that benefiting you?
The biggest problem that HubSpot has solved for me has been increased outreach to unresponsive customers. Often times I find myself forgetting to follow up with a prospect I haven't heard back from, with Hubspot. I can set up sequences to send emails to prospects on my behalf, and then unenroll them after a certain amount of emails has been sent or they respond to one of my emails.
Recommendations to others considering the product:
Use the sequences to your advantage. They will help to book appointments and make prospecting a "set and forget" kind of process. It's also great for scheduling emails to be sent at a later time if you work internationally or across different time zones. You can make sure your clients in New York are getting their emails at 8 AM while you're still asleep in bed at 5 AM in California.
Automation to save me time
What do you like best about the product?
Sequences! Makes it extremely to put follow up communication on autopilot. Helps me get more meetings without worrying about it.
What do you dislike about the product?
So many features that dont speak with one another -- they cant customize for every user as large as they are.
What problems is the product solving and how is that benefiting you?
Automating my sales outreach and follow up.
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