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10,016 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Isabel C.

Best CRM/Marketing Automation tool I've ever used.

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
With Hubspot you get everything. And I do mean EVERYTHING. It's got the most comprehensive CRM of the market, it's super user friendly and you get access to the Hubspot Academy, where you can learn how to use and make the most of it with easy to follow and fun courses! Every single interaction with a contact gets recorded, so it's very easy to keep track of where a given contact is in the pipeline.

The Sales Hub is so useful as well, the call feature lets you keep a record of all calls without having to manually log them. You can even make calls from the app!

Another very important thing that comes to mind is that it's SO easy to make changes in contact properties. You get a bunch of predetermined or default ones, but adding more, or changing the existing ones is so easy, anyone can do it. You don't need to have a specific developer to do so like other CRMs.
What do you dislike about the product?
Honestly, not much. Really, just one thing comes to mind, I haven't figured out a way to easily find contacts based on company properties (it might exist, though!)
What problems is the product solving and how is that benefiting you?
Contact segmentation is for sure easier. The contact view filters work so well, and creating active/static lists make it a breeze to send marketing email campaigns. The call function is so great, never again did I have to manually log calls, I just make them through the app!
Recommendations to others considering the product:
I'd say take into consideration the use you'll be giving the tool.If you're looking for an integral, comprehensive CRM and marketing automation tool, and you'll use its full features, I'd definitely try it out.


    Navneeta P.

Best CRM to tack the daily activity of your work and business

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
The most helpful CRM, no need to tack manually, if you are linking it with you system and outlook, it is automatically tracking the activities like, how many emails we send, to whome we send, how many leads we generated, the lead details, there will be no duplicate, it will update if there is any duplicate is there. You can give the certification exam also, there is a learning scope for different subjects line inbound sales, inbound marketing etc.
What do you dislike about the product?
There is nothing to dislike. So far, i only liked this CRM.
What problems is the product solving and how is that benefiting you?
I am solving there is no duplicate and automatic tracking of your daily activities with the help of Hubspot.


    Luke F.

Keeps track of my emails for me and makes me a better Salesman.

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
The feature that I use most in HubSpot is the email tracking portion. This allows me to send emails to prospects and know when they viewed that email. This gives me valuable insight as to when I should reconnect with them.
What do you dislike about the product?
Sometimes you need to keep logging in. It would be nice if there is a faster way/"keep me logged in" feature.
What problems is the product solving and how is that benefiting you?
This CRM solves the issue of the unknown in the sales process for me. It gives me insight as to when a prospect may be ready to consider our service.
Recommendations to others considering the product:
Take advantage of the email tracking service.


    Farah Q.

Seamless, Simple, Saavy.

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is absolutely the most simple and clean CRM platform I've ever had the chance to use. It has so many capabilities and it offers so many different help channels via phone, chat or helpful blog posts. It's quick, it's fast and it's very easy to understand. I currently use Marketo and I have tried convincing my current company to go towards Hubspot because that's how much I vouch for it, it's so much easier to work with and can do a lot more than other CRM's combined.
What do you dislike about the product?
It would rarely, very rarely, glitch, where you'd have to refresh or you'd have to contact chat on how you can get things to work or flow right in workflows.
What problems is the product solving and how is that benefiting you?
I've solved creating nurture tracks for customers who are not ready to buy yet, I've created lists for different segmentations and different workflows for customers who attend or haven't attended events.


    Andy D.

Hubspot has helped our company

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is one of the most streamlined CRM platforms for logical data organization.
What do you dislike about the product?
Not much to say about disliking HubSpot it's all laid out very user friendly
What problems is the product solving and how is that benefiting you?
Organizing client info, orders and deal in a logical pipeline
Recommendations to others considering the product:
Have enjoyed this software much better than previous CRM's I have used


    Higher Education

HubSpot Sales provides affordable solution to activity logging in higher ed administrative context

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot Sales allows you to customize a list of engagement types so that staff can consistently log activities with clients. This was a HUGE improvement from our Google Form/spreadsheet, because it also allows to see the history of interactions per client and track other directory-level info that is useful to our work with faculty and graduate students.
What do you dislike about the product?
There are some reporting limitations and customer service has been somewhat uneven. We are also currently unable to increase our engagement types beyond 30, which is causing some challenges in our continued use of the tool.
What problems is the product solving and how is that benefiting you?
Staff are thrilled that the time they spend logging activities with clients are now all going into a user-friendly platform that they can use in their work with clients. (MUCH better than the Google Form we were using previously, which was only somewhat searchable.) We also frequently use the Sales tool query information about clients when questions are raised in leadership meetings. (Have we worked with this person? Let's check HubSpot!)


    Pharmaceuticals

Easy to use CRM

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
The ease of use is the biggest selling point. I've entered countless enhancements or upvoted others enhancements and have watched those be included in the latest release.
What do you dislike about the product?
I've had a hard time getting 100% HubSpot integration as a CRM in two companies because it doesn't have a robust Financial functionality where Accounting can use it & the integrations don't seem robust enough either.
What problems is the product solving and how is that benefiting you?
When trying to get 100% adoption I've come across issues with deals not having as much info as NetSuite, Accounting not being able to use it.
Recommendations to others considering the product:
It's an easy, comprehensive solution that I'd highly recommend. Just ensure that all the tools you're using (and will continue to use) integrate.


    Andrea C.

Wonderful software at an affordable price

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
I appreciate the many different ways that you can incorporate HubSpot with what we are currently doing. The transition and training has been seamless!
What do you dislike about the product?
There are a few reports that I would like to be able to personalize.
What problems is the product solving and how is that benefiting you?
Email tracking is the biggest benefit that I have found.


    Ruby P.

User-friendly tool with great mobile experience

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
The mobile app is perfect for salespeople on the go. Business card scanner works well. Alerts and tasks makes it easy to manage multiple deals at once and stay on top of your to-do list.
What do you dislike about the product?
Reporting and dashboards is very template based - hard to customise to align with your specific sales processes and drill down into the data.
What problems is the product solving and how is that benefiting you?
Collaborative selling in a geographically dispersed sales team. HubSpot Sales gives us great visibility over our sales pipeline and makes it easy to track deals progress. Sequences are a very helpful tool to send follow up emails and chase prospects.


    Verified User in Marketing and Advertising

Great marketing tool

  • November 11, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is great because it has everything I need all grouped together on one user-friendly platform!
What do you dislike about the product?
It's overwhelming at first, but after the onboard training I felt confident to use it
What problems is the product solving and how is that benefiting you?
I use Hubspot for all marketing campaigns and data collection/research
Recommendations to others considering the product:
Take advantage of the 3-month inbound training, it is so effective and helpful!