Sales Hub Enterprise
HubSpotExternal reviews
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Keep your leads organized
What do you like best about the product?
It help me keep track on ALL my interactions with my customers / potential customers. It gives me a very powerfull tool to reach out and keep track of what have been said / done on the specific customer. With the marketing and sales module combined, i dont ever "loose" potential customers, because of the ability to build automatic sequences.
What do you dislike about the product?
i have found a few bugs. 1: i cant search on the phonenumber of a company. it need to be associated with a contact, before i cant find it using the serach engine.
2: when making a bropwser call, if i start ther call from the company "page", and in goes into the contact during the call, i cant hang up. It does hang up, meaning that the customer connection is shut down. Problem is that it continues to show "red calling sign" on top of the screen, counting down, until i refresh the page. Then all is back to normal. Not a big problem, but annoying to look at.
2: when making a bropwser call, if i start ther call from the company "page", and in goes into the contact during the call, i cant hang up. It does hang up, meaning that the customer connection is shut down. Problem is that it continues to show "red calling sign" on top of the screen, counting down, until i refresh the page. Then all is back to normal. Not a big problem, but annoying to look at.
What problems is the product solving and how is that benefiting you?
keeping track of customers / potential customers. MUCH better chances of not missing out on potential leads, because i can keep track of everything, and set up automatic feautures
Recommendations to others considering the product:
it is a powerfull tool, that if used right, can boost your business
Easy to use
What do you like best about the product?
Convenient, quick and easy to learn and use.
What do you dislike about the product?
Delay in call connecting to phone when calling out on hub spot as customers can already be connected without warning
What problems is the product solving and how is that benefiting you?
no current problems being resolved, befitted with quick and efficient customer communication
Recommendations to others considering the product:
Very useful
Best CRM
What do you like best about the product?
I love the UI of the CRM, I've used other CRM systems extensively, but hubspot does a great job of providing many integrations, while also incorporating a very user friendly UI. The reporting abilities and customization have allowed me to keep a better record of my own goals, and see the performance of my team around me. I love the ability to see if someone's opened my email, and the sequence creator + templates makes it easy to send large personalized emails at scale.
What do you dislike about the product?
I wish there were more customizations for how a company/ contact is displayed in my hubspot. Under a company profile, I can only see 5 names of contacts at a company before the rest are put into "view 17 more contacts". I wish I could have all of my contacts displayed on the sidebar with a small notification to see who I've recently contacted, so I don't have to scroll through all the emails I've sent, and I could select contacts easier. To save space, the email/phone of the contact doesn't need to be displayed, if you could select a contact and choose between 3 small buttons of "email, call, or task" this would save a lot of time on my end. I also wish I could have the ability to make lists of those who have opened my emails, and have the list automatically populate and tell me how many times they've opened it. An aggregate of this data like "Company A has had 6 people open with 2 clicks" would be very helpful for an inbound strategy.
What problems is the product solving and how is that benefiting you?
Sending more emails. An inbound strategy where I can make more focused calls by telling who opened my emails. Easy sourcing of new contacts. Integrating my slack channels and tracking across all of my integrations. Tasks has been a great way for me to make sure I'm following up with everyone I can.
Recommendations to others considering the product:
Get it! Especially if you're a smaller company looking to track your relationships with larger companies.
Hubspot is a great tool for small to medium size businesses.
What do you like best about the product?
The ease of use is the biggest factor. Having new hires being able to adapt quickly and get them producing early is so beneficial.
What do you dislike about the product?
Probably just the amounts of updates and some re-adjusting to the CRM.
What problems is the product solving and how is that benefiting you?
- Saving time
- Being more efficient
- Organized
- Being more efficient
- Organized
One stop shop for sales & marketing
What do you like best about the product?
The hubspot CRM shares a database with marketing and website, so there's an easy flow of information directly from our website to our sales team.
What do you dislike about the product?
Hubspot was originally a marketing tool, the sales platform is newer and less mature. The reporting functionality for the sales process is limited.
What problems is the product solving and how is that benefiting you?
The ability to quickly insert common answers to questions using templates, and automating outreach to prospects using sequences saves a lot of time.
Recommendations to others considering the product:
You get the most value from it when the whole lifecycle of a customer is tracked in the platform.
Mass Emailing Master
What do you like best about the product?
Hubspot is one of the best CRM platforms for mass emailing!
What do you dislike about the product?
If you have a small company it won't be the best fit. Hubspot integration is primarily meant for reaching out to mass leads.
What problems is the product solving and how is that benefiting you?
Being able to use marketing and sales contacts together is a blessing. Keeps the system clean and the company on the same page.
Recommendations to others considering the product:
None
Replicate your success with Hubspot templates
What do you like best about the product?
I like the Gmail integration so that I can use my templates there. Very useful
What do you dislike about the product?
I think the signatures could translate to from template to template, rather than having to clone templates. The lack of folders in folders, so you can version better,. would also be very welcome
What problems is the product solving and how is that benefiting you?
I can experiment and keep track easy with email content and scale quickly what works. Allow me to execute volume which would be difficult otherwise.
This Works
What do you like best about the product?
It's easy to set up templates and have automation take care of the rest.
What do you dislike about the product?
Have to set up individually not as groups. very time consuming.
What problems is the product solving and how is that benefiting you?
Touches! it's all about touching the suspect, driving awareness of our product.
Excellent platform
What do you like best about the product?
The Tasks, notes, email, information all in one page. The best thing about this platform is you're organized in one page for the client and the right side you half the other contacts that are listed within the company. Hands down best way to keep track
What do you dislike about the product?
There isnt a general board to keep track of whats going on with the client, what i do is I pin the notes so its the first thing i see. There should be a easy clean format where i can quickly drop a comment about the clients status
What problems is the product solving and how is that benefiting you?
Not much problems, but it can be slow sometimes. It cold also be my computer but i find it extremely difficult to get anything done with the progress of the pages loading.
Recommendations to others considering the product:
This is the best easy to use platform
Surprisingly powerful CRM
What do you like best about the product?
Ease of use across comprehensive sales and service tools - much more advanced system than I initially expected based on how simple to use it is.
Auto-recognition of associated contacts, deals, companies etc. make it hard for things to slip through the cracks.
Auto-recognition of associated contacts, deals, companies etc. make it hard for things to slip through the cracks.
What do you dislike about the product?
I can’t think of anything right now, but will let you know if anything comes up
What problems is the product solving and how is that benefiting you?
Prospecting, ticketing, pipeline management, CS operations, sales rep activity tracking.
Centralization of data
Centralization of data
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