Sales Hub Enterprise
HubSpotExternal reviews
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Great CRM
What do you like best about the product?
Easy to use and learn, there are several tools at your disposal even with only the sales package is quite good. Quite user-friendly and intuitive, I feel like is the best in terms of balancing features and ease of use vrs others like Salesforce, pipeline etc. You can customize a lot in Hubspot without the need of having an IT guy doing it for you (like in Salesforce). I wish they did not charge so much for their courses though.
What do you dislike about the product?
The hubspot inbox is not the best I just started using it and it could learn a thing or two from teamwork desk. There are a few minor features that I would like, for example a workflow being able to enroll in a sequence. There is this new thing that just appeared, probably cause of the changes in laws here in Europe, but every time I message someone new even if they message me this message that says this contact is not lawful or something similar appears, its quite annoying.
What problems is the product solving and how is that benefiting you?
Being on top of my tasks and knowing what to do, if I would not have task, sequences or workflows a lot of my daily tasks will go undone. Reporting and tracking results are very easy.
Recommendations to others considering the product:
Its better than Pipeline and easier to use than Salesforce.
Loads of room to improve
What do you like best about the product?
The ability to send sequences makes life easier in general. The analytics of sequences are useful and insightful. Easy to personalize every campaign. Companies and contacts filtering is really great.
What do you dislike about the product?
- Enrolling every contact one by one is frustrating, and there is no option to do that in bulk.
- Workflows are extremely useful and seem to have loads of specific and complex triggers, that it is even hard to have an idea of what they're for, but at the same time, some basic rules/triggers/outcomes are missing.
- Lack of basic filters in sequences' analytics dashboard. There is no way to filter out contacts by a company to see if anyone from the company has been reached.
- There is no opened/clicked/viewed section next to a list of recipients at the sequence analytics dashboard. You can only see this info at the specific contact profile or on the Hubspot extension. There is no way to filter out contacts by a company to see what is overall reach performance per company.
- Trying to read whole conversation of logged emails with current UX with loads of individuals email boxes is a huge pain, you manage to open that at first place.
- UX and overall navigation issues which require lots of additional unnecesary clicks where only 1 or 2 would do the job.
(I've sent the whole PDF of feedback with screens and insights to support, hope one day they will take that into account)
- Workflows are extremely useful and seem to have loads of specific and complex triggers, that it is even hard to have an idea of what they're for, but at the same time, some basic rules/triggers/outcomes are missing.
- Lack of basic filters in sequences' analytics dashboard. There is no way to filter out contacts by a company to see if anyone from the company has been reached.
- There is no opened/clicked/viewed section next to a list of recipients at the sequence analytics dashboard. You can only see this info at the specific contact profile or on the Hubspot extension. There is no way to filter out contacts by a company to see what is overall reach performance per company.
- Trying to read whole conversation of logged emails with current UX with loads of individuals email boxes is a huge pain, you manage to open that at first place.
- UX and overall navigation issues which require lots of additional unnecesary clicks where only 1 or 2 would do the job.
(I've sent the whole PDF of feedback with screens and insights to support, hope one day they will take that into account)
What problems is the product solving and how is that benefiting you?
I automate outreach and save my time.
Recommendations to others considering the product:
Think twice.
Hubspot makes it super easy to keep on top of reaching out!
What do you like best about the product?
The sequences make my job so much easier. I have over 100+ customers in my pipeline so to keep track of who to email next is a nightmare without Hubspot!
What do you dislike about the product?
I have to pay more to add multiple emails to a sequence at once. The price isn't worth it to me.
What problems is the product solving and how is that benefiting you?
I learned reach out tips through the Hubspot Academy. This was very beneficial and I know that I got more responses using these techniques. Its also much easier to track what IO's we have run with what customer.
Recommendations to others considering the product:
Hubspot works very well if you have a lot of customers and need to be organized. Especially if your main point of contact is through email.
Lead Sync is Great
What do you like best about the product?
It is very easy to use and user frindly. I have used it for 2 months and didn't face any problem.
What do you dislike about the product?
In Hubspot crm everything is awesome but sometime it takes too much time to fetch the data. May be it can be because of my internet spees, i am not sure.
What problems is the product solving and how is that benefiting you?
I am using hubspot for my Facebook leads sync and it is really working awesome. I am getting my leads instantly.
Recommendations to others considering the product:
It is too good and very useful specially is sync of leads which I have used.
Needs a faster way to send sequences + download stats
What do you like best about the product?
Easy to use interface and personalizes emails very well.
What do you dislike about the product?
That you have to send emails one-by-one - there should be a way to send batch emails so it's not as time-consuming. There should also be more options for stats on emails.
What problems is the product solving and how is that benefiting you?
Sending various sales emails. Benefit would be personalization, but again, this process is slow/time-consuming.
Recommendations to others considering the product:
Its really expensive for what it is and if your sending sequences, it is a great platform but you will be spending a lot of time sending emails and there are other programs that do this a lot more efficiently. The reporting isn't as extensive as it needs to be too.
Ease of using. Robust systems. Great updates
What do you like best about the product?
Ease of managing emails leads. Using sequences to reply to emails and increase conversion as customers have a good response rate. Able to manage customers contacts easily. Reporting tools are easy to use and visually looks good. Overview of deals also enables us to keep track of deals and follow up.
What do you dislike about the product?
Some features in the reporting are missings. Require some comparison periods. Extensions only available in Chrome and some times Chrome lags. Snippets cannot add meeting link. Cannot search on snippets. The arrangement snippets are not in alphabetical order. It is not so easy to email using Hubspot dashboard. The threads are not easy to look at so I have to use gmail.
What problems is the product solving and how is that benefiting you?
Managing our customers information. Automated follow ups and task creations. Ease of generating reports and data cleaning.
Sales require a lot of time and Hubspot helps to cut down the time of admin work.
Sales require a lot of time and Hubspot helps to cut down the time of admin work.
Great CRM that is getting better!
What do you like best about the product?
Easy to use CRM that has a ton of features to enable your team to organize outreach, deal levels, and revenue.
What do you dislike about the product?
Has some glitches primarily with phone calls but support has been very helpful.
What problems is the product solving and how is that benefiting you?
Phone calls not dialing, random errors, some activity not being fully tracked.
Recommendations to others considering the product:
Great CRM packed with features and always getting better!
Best CRM for SDRs?
What do you like best about the product?
Sequences and templates work rather well.
What do you dislike about the product?
Inability to see all of your contacts in sequence on one page.
What problems is the product solving and how is that benefiting you?
Developing sales pipeline for account executives. Consistent outreach to clients.
Recommendations to others considering the product:
Consider if e-mail is an integral part of your sales outreach.
HubSpot For The Win!
What do you like best about the product?
CRM functionality is very user-friendly. It lets you navigate through the site easily and as a CRM it works exactly how you need it to.
What do you dislike about the product?
Email sequences are extremely tedious. There is no way to mass upload the contacts you want into a sequence you have to manually add each contact one by one. It does allow you to personalize the content easily for each email however when I am creating a template I want to be able to automatically enroll 150 contacts to deploy at the same time with the same email and there is no way to mass upload its all one by one manual.
What problems is the product solving and how is that benefiting you?
We use Hubspot for our CRM is does exactly what we need it to for a CRM. There are certainly glitches that have really affected our organization at the time, like when it decides to not send out emails and tell you that it did it can really affect our outreach efforts.
Makes my job a lot easier!
What do you like best about the product?
I love the ability to create templates and sequences for email that are still personalized and targeted, but make my process exponentially quicker.
What do you dislike about the product?
I wish the Sequence function was a little more intuitive, and you could add more emails per day to the sequence without having to go through each contact at a time. I would also like to be able to get a report for which contacts opened, clicked or bounced rather than having to scroll through each individual
What problems is the product solving and how is that benefiting you?
I have made my job of emailing massive quantities of people much more simple and streamlined, taking much less time and remaining effective. I have realized that this helps cut down on human error as well, since I utilize templates and tokens to personalize my messages automatically.
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