Sales Hub Enterprise
HubSpotExternal reviews
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Intuitive CRM
What do you like best about the product?
I think that Hubspot does a great job of building an intuitive interface, easy to use filters, and helpful build-ins to make the most out of your work.
What do you dislike about the product?
As with any tech product you are likely to see drops in service or small mistakes from time to time. Something you'll see everywhere.
What problems is the product solving and how is that benefiting you?
Building out Hubspot with personal preferences (sequences, snippets, templates, etc..) allows you to drastically improve your efficiency while filters and views allows you to step out and organize your daily workflow in an insightful way.
Recommendations to others considering the product:
The tutorials and the content that Hubspot puts out is highly valuable - and free! To pass up on this is a huge mistake, and while I understand sitting through a video just to learn an already intuitive software seems like a waste - it will improve your effectiveness!
Either awesome and very useful or works badly, no inbetween.
What do you like best about the product?
Coming from using salesforce at my last job, the platform itself is easier to navigate. I like the call out features. It's easy to create emails and contacts without jumping through a lot of hoops. The sequences are great when they work properly.
What do you dislike about the product?
I love the sequences but every so often the people who reply are not unenrolled and I have to track them all down and do it myself. There seem to be a lot of days where things are having issues.
What problems is the product solving and how is that benefiting you?
Reaching more people faster and following up with them has been easier.
Powerful tool to increase productivity
What do you like best about the product?
Hubspot, better than any other CRM's, allows you to manage email, calls, tasks, etc.
You can be hyper organized and not get bogged down by having to manually move tasks around one by one.
You can be hyper organized and not get bogged down by having to manually move tasks around one by one.
What do you dislike about the product?
A few backend functions, like calling and sequencing, have gone down with my time using HubSpot so far.
What problems is the product solving and how is that benefiting you?
HubSpot allows me to be way more productive by managing everything from one place: calls, tasks, emails, etc. I can see movement on my emails I send out, I can reach a ton of clients very quickly with sequencing. It's great.
Recommendations to others considering the product:
Consider what other items it would eliminate.
Great for startups with limited budget. Needs more advanced features for midmarket/enterprise level.
What do you like best about the product?
HubSpot does the following exceptionally well: contact lists, marketing and sequence emails, landing pages, blogs, and simple if/then automated workflows. They make the UI extremely easy to use and their self-service and support is top notch - support requests usually get a response within minutes.
What do you dislike about the product?
There's still much to be desired with their sequence reporting and incorporating that specific functionality into workflows. While workflows are dead easy, being able to do more complicated triggers based on field value changes or being able to create dependent fields is still not available. For more complex orgs that require this kind of functionality, you're better served with something like Marketo. And don't try to use HubSpot for ABM unfortunately, since it's contact based and not account based, you will struggle with trying to get reporting working the way you need it. Their reporting in general is pretty basic unless you pay for the add-on, which is something I feel should be included in the base package.
What problems is the product solving and how is that benefiting you?
HubSpot is great at getting you started with a foundation for marketing automation, demand generation, and automated sales engagement. For startups and smaller companies with limited resources, it's a game changer to help boost marketing efficiency and drive conversions.
Great CRM!
What do you like best about the product?
I love that this CRM is straightforward and easy to use. I have used two other CRM's prior to HubSpot and both were much more cumbersome and less user friendly.
What do you dislike about the product?
I wish that HubSpot would notify me or red flag that I have already reached out to a particular contact before I re-target them. It would also be great to get notifications when a contact has opened up a sequence 3 or more times. It would also be nice if you could have the option to unenroll all contacts from a company once you get a response that would make you do so.
What problems is the product solving and how is that benefiting you?
A pretty seamless experience between marketing and sales efforts.
Recommendations to others considering the product:
Pretty great platform!
Plug and play
What do you like best about the product?
What I liked best about Hubspot in this most recent use case, was the ability to set up email sequences to prospects, enroll the email list, and Hubspot did the rest! Sending the original email and the 2 subsequent follow ups.
What do you dislike about the product?
The only downside when I was using the email sequencing was that I had to click to enroll each email on the list one by one - however, I'm unsure if that was my lack of knowledge on a more streamlined way or if it was a product of the current Hubspot package we use.
What problems is the product solving and how is that benefiting you?
Not only the ability to send out emails on behalf of my reps, but track those emails, track the open rate, response rate, link open rate, and more! All of this is used on our end to better target and reach out in the future.
Recommendations to others considering the product:
Its a great tool for email sequences and email tracking with an impactful amount of analytics offered.
Helpful and user-friendly CRM overall but a few processes are cumbersome.
What do you like best about the product?
Performance metrics are easy to measure, custom reports are extremely flexible.
What do you dislike about the product?
Enrolling multiple contacts in a sequence is inefficient.
What problems is the product solving and how is that benefiting you?
Tracking call and email outcomes, booking meetings, maintaining touch points more successfully.
Recommendations to others considering the product:
I think their could be some UI improvements when it comes to using the CRM to manage cold call lists, email lists, etc.
I think there should be a one-touch feature for enrolling multiple contacts in a sequence, as right now you must click each individually.
I think there should be a one-touch feature for enrolling multiple contacts in a sequence, as right now you must click each individually.
Easy & Intuitive CRM
What do you like best about the product?
I love the simplicity + great design. It makes working smoother and all my processes more efficient!
What do you dislike about the product?
There are a TON of properties for contacts/companies - which is great, however, I wish I could customize or even delete properties I don't use.
What problems is the product solving and how is that benefiting you?
Streamlining the sales outreach process! Also finding out which customers and prospects are active/nonactive to see who needs more or less from our team.
Recommendations to others considering the product:
Check out the videos HubSpot offers! The learning center is AMAZING and incredibly helpful as a new or experiences CRM user.
A CRM With all the Tools
What do you like best about the product?
Hubspot has made it super easy for me to send out information to my contacts as well as reminders to myself when I need to follow up.
What do you dislike about the product?
I wish I could send more than 150 emails per day.
What problems is the product solving and how is that benefiting you?
My business is much more organized.
The Sequence portion is an advantage over Salesforce.
What do you like best about the product?
Sequences make it easier to send out emails to my contacts. This feature helps me avoid the dreaded copy and paste syndrome.
What do you dislike about the product?
I think the Contact section could be a little more robust and detailed such as Salesforce has. The ability to link Contacts to deals with our pulling in ALL your emails with the contact should be looked at.
What problems is the product solving and how is that benefiting you?
I am able to reach out to my contacts faster. I am also able to easily make lists based on geography and relationship.
Recommendations to others considering the product:
Sequences, when used correctly, are a great advantage when responding to organizations that you are sending the same message top. Sequences also reduce the time for follow up based on the set up.
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