Sales Hub Enterprise
HubSpotExternal reviews
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Missing key features for prioritising outbound calls and sequences
What do you like best about the product?
Structure of the system is relatively easy to understand.
What do you dislike about the product?
I use HubSpot predominantly for outbound calling and setting up email sequences to add touch points to my outbound calling. HubSpot lacks the functionality to easily prioritise hot leads within calling sequences, this would make a huge difference as a lot of my conversions come from here. With the email sequences they are very rigid; it would be very beneficial for these to be dynamic and adaptable to time limits and even better to incorpore different channels of communication
What problems is the product solving and how is that benefiting you?
I’m able to somewhat efficiently phone all my leads and send them templated emails. Helping to contact and convert clients
Sending Templates
What do you like best about the product?
What I like the most are all the token and meeting links you can add to a template. Depending on the token sometimes you don't even need to edit anything. This makes my job much easier and faster.
What do you dislike about the product?
What I dislike is how long it takes to load a contact. The speed of the system is not the greatest. I also don't like that you can't select multiple contacts and send them the same template throughout the sale portions of things.
What problems is the product solving and how is that benefiting you?
We can now track all leads and possible leads that before was fallen into cracks.
Hubspot - Deals Function Review
What do you like best about the product?
The best thing about the deals section of hubspot is that it is very easy to use. The various pipelines make it very easy to track orders, client relationships and client growth. This combined with the other real time statistical analysis enable evaluation of projections.
What do you dislike about the product?
The biggest drawback of Hubspot is that there is no inbound call function. Just like you can call out from any number through hubspot it would be good if individual employees could receive calls in the same manner, For a small organisation this would be really helpful and ensure clients are directed to the correct people within the business.
What problems is the product solving and how is that benefiting you?
The biggest problem before hubspot was organisation. Too many deals and clients were lost through poor organisation. Hubspot has given a means to store all contact, company, deal and financial information. The benefits are enormous just looking at the customers that would have perhaps fallen off of the radar had hubspot not been in place.
Recommendations to others considering the product:
Really recommend hubspot - as it is really easy to use and it allows you to keep on top of everything.
Great tool for event sales!
What do you like best about the product?
It links to your email account so all of the emails are instantly reachable on Hubspot as back up. It also allows you to set yourself tasks and reminders which is great when you are working with over a 100 different events!
What do you dislike about the product?
If you don't action a Follow Up on the designated day, it won't appear the following day. You therefore need to check it every day in order to not miss anything, you then need to move each follow up if you're not going to get round to completing it that day.
What problems is the product solving and how is that benefiting you?
It's great as a email storage back up so that other colleagues can view the correspondence should they not have access to your individual email account.
Template solution for the masses
What do you like best about the product?
Templates and Snippets make our lives a lot more efficient
What do you dislike about the product?
No variety in options for Templates as to personalise even further
What problems is the product solving and how is that benefiting you?
HubSpot has allowed our business to become much more streamlined. Sales and Operations have full information on each others contact with our partners/customers. This allows for information to be centralised and creates a seamless customer experience
Very User Friendly and certainly one of the best CRM's in the current market.
What do you like best about the product?
Very User Friendly and easy to get a hang of it. The features available here on HubSpot makes my Marketing and Sales Campaign very efficient to run and achieve the goals in minimum effort. The template feature is a must use for all out there who are looking to start their email campaigns, it's very easy to set up and allows me the flexibility of having pre-set emails ready to send. All in all, in my opinion HubSpot is one of the best CRM's currently.
What do you dislike about the product?
The only thing that I dislike is that sometimes the platform takes a bit more time to run i.e gets slow a bit.
What problems is the product solving and how is that benefiting you?
I use HubSpot for all my Marketing and Sales Campaign. It has helped me improve my goals target as it's very easy to track all activity of prospect's. HubSpot has helped me run my campaigns efficiently and get the best results out of it.
The success of Templates
What do you like best about the product?
The best part of the Templates is that it can be saves and used multiple times saving time on actually having to retype each email individually.
What do you dislike about the product?
When you have added new templates and you would like to use the recently used templates it constantly rearranges the order of the templates in Recently used.
What problems is the product solving and how is that benefiting you?
Hubspot is very efficient in its design and with the constant updates i believe that it can only get better in design. Please keep up the good work . You guys and girls are awesome.
Hubspot hs enabled me to be way more organised and thorough in my sales approach...
What do you like best about the product?
Tasks! Love being able to manage my day so easily and never missing a touch point.
What do you dislike about the product?
This might be a thing already but I would love to have my linkedin messages go directly into hubspot. At the moment Im uploading them manually.
What problems is the product solving and how is that benefiting you?
organisation mainly. I realised I was forgetting quite a lot of touch points and potential clients where dropping out of my pipeline.
Not quite perfect but not far off!
What do you like best about the product?
The sales aspect of hubspot is perfect. Easy to filter views, easy to contact customer and overall really user friendly. I've used microsoft dynamics and I've played with sage and this is much nicer than both. not nearly as clinical or overcomplicated.
What do you dislike about the product?
The ticket system could be more streamlined / intuitive. Its basically a copy of the sales system when the two things aren't directly translatable.
You need to do a lot of fettling and playing around with the workflows to get things right and even then it doesnt work quite as you would want.
however it does work!
You need to do a lot of fettling and playing around with the workflows to get things right and even then it doesnt work quite as you would want.
however it does work!
What problems is the product solving and how is that benefiting you?
Im dealing with both sales and support and given it works as one complete package its not bad at all!
The automation will make your life easier for sure but it will mean a lot of experimenting and working things out to get to a point that you're completely happy with. We're still not entirely happy with the overall automation in our support process but the more we experiment with it the better it gets.
We're also looking into the chatbot feature which we believe will come in handy with customer support but we're not ready to implement that until we're happy with the ticketing process as a whole.
The automation will make your life easier for sure but it will mean a lot of experimenting and working things out to get to a point that you're completely happy with. We're still not entirely happy with the overall automation in our support process but the more we experiment with it the better it gets.
We're also looking into the chatbot feature which we believe will come in handy with customer support but we're not ready to implement that until we're happy with the ticketing process as a whole.
Recommendations to others considering the product:
Regardless of what CRM you're using, switching to hubspot would really make sense.
The user friendliness means everyone can be up and running within minutes!
The user friendliness means everyone can be up and running within minutes!
Sales Executive
What do you like best about the product?
Super intuitive tool, helps a lot with daily sales work, from creating templates, sequences, reminders.
What do you dislike about the product?
I don't like how email thread looks like when you click on it. I think they should improve that.
What problems is the product solving and how is that benefiting you?
Since we are getting lots of leads, it is really easy to track all the leads and the actions, so you don't lose anything. Also, we can track how we generate those leads from witch websites...
Recommendations to others considering the product:
Hubspot is the Rolls Royce of CRM.
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