Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot excels in simplicity but offers you all the features you need
What do you like best about the product?
All the features of Hubspot are linked and interfaced in such a manner that navigating to and through the CRM data is a breeze. The platform has the potential to automatically process the tedious tasks that are part of your daily CRM routine, enabling you to focus on the more challenging issues.
What do you dislike about the product?
There are some bugs Hubspot should focus on to make the software foolproof. Most features work without any problems, but some could use some tinkering.
What problems is the product solving and how is that benefiting you?
Because of Hubspot, we now know more about our customers. This is mainly because of Hubspot's easy overviews, the ability of assigning score to contacts based on their activity and because Hubspot makes it easy for its users to document every interaction point with the customer.
Recommendations to others considering the product:
Please note that you need to have your processes and information requirements in order before you start implementing Hubspot.
A special CRM tool for grow sales business.
What do you like best about the product?
HubSpot CRM is special tool for sales business and it comes with bundle of reliable which let us organize product and sales pipeline. It comes with feature of live chat feature which allows us to communicate with clients at any time. It's an easy tool even new user can easily grip on this tool completely. It integration with Gmail and with Outlook let us track customer and we can create a strong relation with customer via this tool.
What do you dislike about the product?
HubSpot CRM is great tool for sales management but Its relativity new as compare by other CRM tools of market. HubSpot is light weight tool so it only work effectively for small businesses but it doesn't advance enough for work perfectly for large marketing networks. It has lack of flexibility which doesn't give us full freedom to fully customized our sales business.
What problems is the product solving and how is that benefiting you?
HubSpot CRM is good option for manage our sales business and let us track customer easily at any time and it help us to communicate with customer for further details. It integrates very well with other applications and it’s easy to install. We use this tool for Pipeline management, Contact management and fro relation management and it serve us great. Mobile version is also available which give us full access to our sales business from anywhere.
Intuitive and beautiful CRM that is nearing full capability
What do you like best about the product?
The user interface and intuitive design of Hubspot makes it a real pleasure to use. Our sales team were able to pick up and run with it really easily because of the simple design. The reduced number of clicks is also a blessing and means that as an admin, I can make a lot of changes quickly. The CRM being a part of the bigger platform that spans Marketing and Service as well, is also a huge plus for us so that all prospects and customers can be managed from one place.
What do you dislike about the product?
There are still some features that are missing to make this the perfect CRM. These include things like not being able to upload companies with a Parent-Child association set and not being able to define Deal properties in workflows based on associated contact and company properties, etc.
What problems is the product solving and how is that benefiting you?
Having an easy-to-use system that our sales team can use, but that is also powerful enough in terms of functionality to do advanced automated marketing and reporting.
Recommendations to others considering the product:
If you want a really beautiful and easy-to-use platform that has the vast majority of advanced features you would find in the world-leading CRM system, this is the one for you.
Hubspot makes my job easier
What do you like best about the product?
I am able to organize leads/potential customers and turn them into paying clients.
What do you dislike about the product?
I dislike how much I still need to learn in the program.
What problems is the product solving and how is that benefiting you?
Organization problems. I am able to follow up with all leads.
Recommendations to others considering the product:
If you can learn how to use it, it will become an extremely effective tool.
A decent CRM
What do you like best about the product?
I really like that Hubspot has the connection to the marketing automation platform built in. It’s very easy toggle between the two platforms and make them work together. I also like the lead scoring parameters that are very easy to implement / setup.
What do you dislike about the product?
I do not think the CRM is as robust as something like Salesforce.
What problems is the product solving and how is that benefiting you?
All in one system for CRM and Marketing Automation and it’s very easy to use.
Recommendations to others considering the product:
Utilize all the tracking functionality for web visitors.
User Friendly
What do you like best about the product?
Very user friendly and you are up and running quickly. So many tutorial videos to help you along the way and the chat option is great. Anytime you have a question just quickly jump on chat and you reach an operator within seconds.
What do you dislike about the product?
Pricing is really high especially if you are a single user.
What problems is the product solving and how is that benefiting you?
I have a hard time remember everyone and every deal that I have to follow up on. The tasks and deals area are excellent for keeping me updated.
Really friendly user CRM
What do you like best about the product?
Hubspot Sales is a really good CRM and very friendly for users. Moreover, is a one complete tool to centralize all the needs sales teams have since you can also do all your direct marketing.
What do you dislike about the product?
The reality is that I really like the Hubspot software. The only thing I think should be easier is to add companies and contacts in just one form instead of linking them after creating them separately. Some times the software links contacts to a company task or email that are not supposed to.
What problems is the product solving and how is that benefiting you?
Now we can have all our data base in a really simple software, follow up with perfect timing, have all the history between customer/lead and sales rep., marketing direct from the same place.
Recommendations to others considering the product:
Since you can do a free trial is worth it to at least try it.
Solution that matches all industries
What do you like best about the product?
I like how customizable you can make it. It took some time but Hubspot has a great support team that helps me setup the workflows and chatbot features. I like to track my emails to see if a prospect has opened or clicked on anything I sent. I mostly use Hubspot's task features. I set myself task reminders so I dont forget to followup with a customer.
What do you dislike about the product?
Although the basic service is free, getting a more granular feature required more time to setup to my liking. I felt at times I understood things more than the support team.
What problems is the product solving and how is that benefiting you?
I am tracking my teams performance so if they arent making enough calls I have proof. I am way more organzied because of Hubspot too.
Takes the time out of building a brand new pipeline...
What do you like best about the product?
As a start-up we have new to market products and multiple changes of focus, which means we have to be very nimble in our sales strategy. Hubspot helps us reduce the time spent managing the process. The automation sequences have been great.
What do you dislike about the product?
It is a little bit expensive at first but hopefully it will generate ROI within 6 months.
What problems is the product solving and how is that benefiting you?
Managing leads and telesales campaigns. Keeping ahead of follow ups and tasks is easier. Reminders are also great.
NOT recommended for email-focused sales processes
What do you like best about the product?
The fact that is completely integrated with the rest of the Hubspot suite.
What do you dislike about the product?
The biggest downside is the terrible integration with e-mail: there is no native 2-way sync, and the plugins available do not work well. Since our whole sales process is centered on sending emails, I was completely lost after being away on holiday for just a few weeks. I actually had to go over all of our leads with my colleagues to get to grips of what happened during my absence.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
We use Office 365 and have a small team with both Windows and Mac computers. This means that we can only use one of the two plugins for Outlook. Sadly, the plugin does not work very well and there is a lot of manual effort needed to make sure all the emails end up in the CRM system, which, eventually, no one does.
Furthermore, once emails are in the system (I have trialed a 3rd party that takes care of the synchronization), the UI of the product is so terrible that it is impossible to find the information that you are looking for.
In the end, we decided to go for a different CRM system altogether and will stop using the Hubspot CRM and Sales solution.
What problems is the product solving and how is that benefiting you?
The only advantage really is the integration with the Hubspot Marketing suite. Other than that, for our situation, there are none.
Recommendations to others considering the product:
If your sales process relies on email, I would strongly recommend to trial a different CRM system first. There are multiple solutions out there that have far better email sync and a better user interface.
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