Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot has been a life-saving organizational tool and customer tracking platform!
What do you like best about the product?
I can't even recall how I was managing tasks and daily to-dos before I discovered HubSpot. Once I began using the CRM I have been able to maintain better contact with customers; have all customer information at my fingertips (and the phone app is also awesome); and manage my own time in the office more effectively with task reminders, etc.
What do you dislike about the product?
This is more on my part but I haven't had the time to truly leverage the entire capabilities that HubSpot offers. I do pay for the next level up for the more extensive marketing aspects and feel the learning curve, or just me making time to implement those capabilities has been a slight drawback.
What problems is the product solving and how is that benefiting you?
I am solving the problem of knowing what customers to contact and when. And the ability to assign tasks to myself on a daily basis has allowed me to keep my day much better organized. Not to mention ditching the hundreds of business cards that once used to reside on my desk!
Recommendations to others considering the product:
I would highly recommend HubSpot to other small businesses, or any business, that need a way to capture customer info and then organize that data in relevant categories or marketing campaigns. And the automation aspects of the program are worth paying for. And perhaps most of all it helps to keep individuals on track with the ability to set tasks, reminders, etc.
Tied into every part of our business
What do you like best about the product?
Hubspot is the most comprehensive solution we have. It is linked to our marketing, sales, billing, support and account management activities. Having an omni-view of our customers is critical for us to provide the best support experience, and HubSpot gives us exactly that.
What do you dislike about the product?
We currently use Intercom and Zendesek for chat and knowledge base because Hubspot is missing some key features. 1) The chat mobile app doesn't provide as quick response so customers would feel like they are waiting a couple minutes to see answers to their chats. 2) There isn't permission/access control for the knowledge base (last I checked).
What problems is the product solving and how is that benefiting you?
We've utilzied hubspot for unifying our marketing activities, prospecting and managing our sales pipeline. We also used APIs to integrate key user actions within our application so that we can track "customer health"
Since joining HubSpot we have collaborated better with our sales team and increased awareness
What do you like best about the product?
the CRM has made the communication between our marketing department and sales department, not missing any leads and when picking up a contact every team member is aware of what has been discussed and what information has been most beneficial for the online customer. Also having Social Media, Emails, CRM, Service & our website management system all in one place has been paramount to our recent success.
What do you dislike about the product?
The least useful thing we have found on Hubspot is the Tickets and the only reason for this is because we are a small organisation therefore issues are resolved quickly without needing to raise a ticket. This is slowly getting used more over time.
What problems is the product solving and how is that benefiting you?
Communication between teams., Weekly reports are simple providing information quickly for meetings. AS the main user of the platform it has increased efficiency in all task freeing more time to focus on other digital marketing activities.
Recommendations to others considering the product:
Stop thinking about getting it and do it. Your business will grow in the first year!
A great CRM
What do you like best about the product?
The features I find most helpful is the productivity and team activity and the Deals section. They are the most complete features I have seen in a CRM and are quite helpful.
What do you dislike about the product?
The only thing that I would like to see improve is a bit easier time maneuvering the email contacts. It is difficult to change a primary email.
What problems is the product solving and how is that benefiting you?
Whenever I have an issue, I am able to reach out to support via chat, email or phone, and typically have the problem resolved within a day.
Excellent CRM and Customer Service
What do you like best about the product?
I like the easy interface of Hubspot and Customer Service the company provides. They are quick to let their customers know when there are updates, bugs, and new materials to learn about the system.
What do you dislike about the product?
I dislike that I am not able to call all the countries I need to contact. I figure this will be resolved at some point by the company.
What problems is the product solving and how is that benefiting you?
I have seen the benefits in a system that helps me organize my prospects and move them along of the journey to becoming a valued client.
The power to transform your marketing and sales
What do you like best about the product?
Hubspot has enabled us to really get to grips with our marketing strategy and drive performance improvement. Having our marketing and sales aligned and using the inbound methodology is awesome.
What do you dislike about the product?
It's taken a while to get to grips with all the elements of hubspot. You need to commit the time to utilise the power of the system.
What problems is the product solving and how is that benefiting you?
Consistent on brand marketing activity. Pipeline management with the team. Automation of marketing and follow up activity. Improving brand awareness.
Recommendations to others considering the product:
Make the commitment to use it fully
HubSpot makes everything better
What do you like best about the product?
HubSpot is such a powerful tool and allows for sales and marketing people to be organized, in control of their leads, and provides insights into website visitors. It's amazing to reach out to a lead who was just on the website and make an instant connection.
What do you dislike about the product?
It's hard to say what I dislike. In terms of sending out an email, there should be a double check pop up that reminds the user what they're about to do. It's very easy to make a mistake with sending mass emails.
What problems is the product solving and how is that benefiting you?
Reaching more potential customers than ever with automated email workflows.
Recommendations to others considering the product:
It's a powerful tool that has many options.
Thorough CRM perfect for a growing business
What do you like best about the product?
We are a small lighting design company that needed an easy way to manage the marketing and sales sides in one place. Most people here wear multiple hats, and HubSpot easily let us customize who can see what and when.
What do you dislike about the product?
This has gotten better recently, but Deal customization and reporting is still a little lacking. We'd like more customer/deal related reporting functions. Also deal merging! Not sure why that isn't a thing yet when it's so easy to merge customers and companies.
What problems is the product solving and how is that benefiting you?
We have been able to get centralize all of our data in one spot which is very nice. We used to use MailChimp, Insightly, and a few other programs to achieve all of the things we can achieve with just HubSpot now.
Recommendations to others considering the product:
HubSpot is pricey, but a gives solid education in all aspects of inbound marketing. Their resources are amazing, and you will learn so much to help your company. HubSpot also scales well, from just a few people to more.
Helpful for analytics, and tracking. Our team is happy
What do you like best about the product?
I like all of the different ways to track and the abundance of data that HubSpot provides us.
What do you dislike about the product?
It doesn't work with our quotes/invoices system very well. It needs better integration options.
What problems is the product solving and how is that benefiting you?
We've been able to understand better where our clients come from and how long it takes them to become a sales qualified lead. We can track their journey from the first visit to our site, through our videos/articles, to contacting a sales rep. It's helpful to put metrics to our "long" sales cycle. We also really like the chat bot.
An excellent CRM for all of your Business needs
What do you like best about the product?
One of the features that sets it apart is the Marketing Automation tool called workflow. It's easy to use and the range of functionality is quite impressive
What do you dislike about the product?
The Service product needs a bit more work. Perhaps its in the initial phase, but it definitely needs to be fleshed out a bit more.
What problems is the product solving and how is that benefiting you?
We have automated a lot of our marketing practices with Hubspot. It's led to a lot of time saved and an improved customer satisfaction.
Recommendations to others considering the product:
It's a powerful tool that has the potential to be the cornerstone of your marketing operations. If you follow good data capture practices then the potential to automate a big chunk of your marketing is definitely within the realm of possibility.
I would suggest to test out the trial version and seeing if its a good fit for you and your needs.
I would suggest to test out the trial version and seeing if its a good fit for you and your needs.
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