Sales Hub Enterprise
HubSpotExternal reviews
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Great product for inbound marketing and analytics!
What do you like best about the product?
Adding a blog to our website has generated so much traffic to our site! And the Deals section has really helped our Admissions team see quickly where they are in each stage of the admissions process. What i like best though, is the customer support and training. They're quick, responsive and very helpful!
What do you dislike about the product?
I would like more opportunities for customization within the different modules. We are a private school, so for our email purposes, it would be nice to group contacts as families. Currently the only way to group contacts is through "Companies" but that doesn't really work for us.
What problems is the product solving and how is that benefiting you?
The automation and workflows have significantly changed the way our admissions process works. It's much more efficient now and gives our admissions officers more time to spend talking to families (rather than replying to and sending emails). The meetings function is also a huge time saver in back-and-forth emails they used to have to do with families to schedule a tour or shadow day. The analytics will be helpful as well in setting goals for the coming year and figuring out what worked and what didn't.
Such a pleasure
What do you like best about the product?
It's aesthetically pleasing & intuitive. Made it very easy for the team to adopt.
What do you dislike about the product?
As a marketer, I'm still waiting for them to build more advanced full-funnel marketing attribution reporting, like Pardot has.
What problems is the product solving and how is that benefiting you?
I use it every day, the drag and drop email builder saves me a ton of time. We migrated off of Salesforce and now just use 1 CRM across sales and marketing. It's way more efficient and saves money.
Works well enough, I guess, as a wholly integrated set of functions and features
What do you like best about the product?
The fact that web reporting functions are integrated and they partner with good name companies of features is a plus. For example, they've released a new embedded video player through Vidyard.
What do you dislike about the product?
Pricing is very unfriendly. In the example above for video, it is great to have but then I need to pay extra for it to be embedded in emails.
Also, their pricing on contacts is really not useful considering growth companies can acquire contacts but need to plan over quarters on how best to utilize in outbounds yet I have to pay for those contacts in the CRM.
Also, their pricing on contacts is really not useful considering growth companies can acquire contacts but need to plan over quarters on how best to utilize in outbounds yet I have to pay for those contacts in the CRM.
What problems is the product solving and how is that benefiting you?
Needed a fast and easy CRM to get going when the company started. We've been using it for twenty months and it's fulfilled what we needed it to do up to now. We will grow and change out of it in the next year.
Recommendations to others considering the product:
Fine enough tool to get your startup off the ground with a CRM as long as you can afford the steep price.
Great tools, easy to use
What do you like best about the product?
Hubspot CRM helps us keep track of the buying and browsing patterns of our customers. It helps us develop a customised approach for each customer, which we've found way more effective than untargeted messages.
What do you dislike about the product?
Not being able to create mass actions, eg categorising more than 1 contact under a certain property. The CRM can sometimes be a little buggy too - occasional error messages. The manage duplicates tool is very welcome, but doesn't work that well yet.
What problems is the product solving and how is that benefiting you?
Being able to effectively track where leads are on the sales pipeline. The sales team has become more productive, and as a sales manager, I'm better able to track their performance and guide them.
Recommendations to others considering the product:
Read the blog and watch the tutorials
Hubspot is why my agency is successful
What do you like best about the product?
I was trying to learn how to market my previous business when I found Hubspot. After 2 months of learning about Inbound and using the Hubspot tools, I sold the other business and started this agency. I love working with Hubspot, the tools and the people. Their support and ongoing education are priceless.
What do you dislike about the product?
Creating and deleting personas is tough. It's hard to find the page for it.
What problems is the product solving and how is that benefiting you?
I'm able to keep track of conversations with current and prospective clients so anyone in the organization can pick up where the last person left off with them. It makes people feel heard. They love us for it!
The ultimate marketing tool
What do you like best about the product?
Everything you need is one place, with regular new features being rolled out to further enhance the experience.
What do you dislike about the product?
There are not many downsides, but maybe a slicker reporting tool would be good.
What problems is the product solving and how is that benefiting you?
We are able to understand the leads to focus on, the making the best use of our content and understanding our marketng to sales funnel
Lots of capabilities but need to be proficient at marketing to utilize properly
What do you like best about the product?
Interface is very nice and intuitive. Chat is very easy to setup and administer. Chatbots are very capable.
What do you dislike about the product?
It is hard to maximize the utility of the system if you are not skilled at marketing. There are many great tools but you need a marketing background to really put them to use properly.
What problems is the product solving and how is that benefiting you?
We just implemented the hubspot chat to capture sales leads when they are on our site. This was just put in place this week so I don't have a good understanding of whether or not it will solve our problems.
Recommendations to others considering the product:
Very slick and intuitive interface. Many great tools available but make sure you know marketing before you dive in.
HubSpot has been a life-saving organizational tool and customer tracking platform!
What do you like best about the product?
I can't even recall how I was managing tasks and daily to-dos before I discovered HubSpot. Once I began using the CRM I have been able to maintain better contact with customers; have all customer information at my fingertips (and the phone app is also awesome); and manage my own time in the office more effectively with task reminders, etc.
What do you dislike about the product?
This is more on my part but I haven't had the time to truly leverage the entire capabilities that HubSpot offers. I do pay for the next level up for the more extensive marketing aspects and feel the learning curve, or just me making time to implement those capabilities has been a slight drawback.
What problems is the product solving and how is that benefiting you?
I am solving the problem of knowing what customers to contact and when. And the ability to assign tasks to myself on a daily basis has allowed me to keep my day much better organized. Not to mention ditching the hundreds of business cards that once used to reside on my desk!
Recommendations to others considering the product:
I would highly recommend HubSpot to other small businesses, or any business, that need a way to capture customer info and then organize that data in relevant categories or marketing campaigns. And the automation aspects of the program are worth paying for. And perhaps most of all it helps to keep individuals on track with the ability to set tasks, reminders, etc.
Tied into every part of our business
What do you like best about the product?
Hubspot is the most comprehensive solution we have. It is linked to our marketing, sales, billing, support and account management activities. Having an omni-view of our customers is critical for us to provide the best support experience, and HubSpot gives us exactly that.
What do you dislike about the product?
We currently use Intercom and Zendesek for chat and knowledge base because Hubspot is missing some key features. 1) The chat mobile app doesn't provide as quick response so customers would feel like they are waiting a couple minutes to see answers to their chats. 2) There isn't permission/access control for the knowledge base (last I checked).
What problems is the product solving and how is that benefiting you?
We've utilzied hubspot for unifying our marketing activities, prospecting and managing our sales pipeline. We also used APIs to integrate key user actions within our application so that we can track "customer health"
Since joining HubSpot we have collaborated better with our sales team and increased awareness
What do you like best about the product?
the CRM has made the communication between our marketing department and sales department, not missing any leads and when picking up a contact every team member is aware of what has been discussed and what information has been most beneficial for the online customer. Also having Social Media, Emails, CRM, Service & our website management system all in one place has been paramount to our recent success.
What do you dislike about the product?
The least useful thing we have found on Hubspot is the Tickets and the only reason for this is because we are a small organisation therefore issues are resolved quickly without needing to raise a ticket. This is slowly getting used more over time.
What problems is the product solving and how is that benefiting you?
Communication between teams., Weekly reports are simple providing information quickly for meetings. AS the main user of the platform it has increased efficiency in all task freeing more time to focus on other digital marketing activities.
Recommendations to others considering the product:
Stop thinking about getting it and do it. Your business will grow in the first year!
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