Sales Hub Enterprise
HubSpotExternal reviews
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Off to a rough start *UPDATED REVIEW*
What do you like best about the product?
*EDIT--- This review had been left very early on in the addition of HubSpot to our business. While the solutions described to us during the onboarding stage looked promising, it did not meet our expectations after that. The 24/7 support they promise was not provided. I had a rep archive my urgent support request for 10 days "by accident". After their system crashed, many features needed to continue the integration on my end weren't functioning properly. After opening another support ticket, including a detailed summary and screenshots, I was told "they should all be working" and that was it, It wasn't until 3 days later that the functions I inquired about became active again.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
What do you dislike about the product?
At first glance, it's a bit of a complicated system to use unless you have a dedicated team of engineers to help along the implementation process. It's not as plug & play as our team had initially thought. That said, I am brand new to this CRM and am still working through navigation.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
What problems is the product solving and how is that benefiting you?
The biggest problem we're solving is having a clear look into the customer journey through our helpdesk. Until now, our customer support team had been utilizing a lot of additional apps to manage our customer base, HubSpot keeps all of that in one spot.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
Recommendations to others considering the product:
Have a backup CRM and email sending software in place, just in case. The day we had planned to go live, HubSpot suffered an outage across the entire platform, resulting in us having to utilize our old CRM to handle customer inquiries and MailChimp to send out a marketing email.
Very easy to keep track of clients
What do you like best about the product?
Hubspot makes it very simple to jump from client to client while keeping all of their information neat and organized. Everything that I need for a customer is right in front of me and easy to access
What do you dislike about the product?
The site starts to lag quite a bit after use for a while. When I try to log a call later in the day it starts to slow down a lot and becomes unresponsive at times. Usually, all you have to do it re-start the web page to fix the issue, but that is my only complaint.
What problems is the product solving and how is that benefiting you?
Hubspot has made it easy to throw away my spreadsheets. There is no more jumping from document to document anymore because HubSpot neatly stores all of my customer data in their own personal profiles for me!
Great potential - poor execution
What do you like best about the product?
What I like is the fact that the marketing team tells me it works well for them. According to them the logic of the workflows is really advanced for email automation. The potential of workflows to automate processes are, in theory, a strength of hubspot(I will touch more on workflows in the next section). There really isn't much I can say I prefer about hubspot versus most of the major CRMs I've used. Pipedrive being my favorite.
What do you dislike about the product?
As of the date of writing this (4/2/19) hubspot experienced some huge outage last week where pretty much everything broke. Emails were not sending, workflows were broke, data was not saving. They've sent multiple apology emails, but their issue ground my team's production to a halt on the last 2 days of the quarter.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
What problems is the product solving and how is that benefiting you?
Workflow automations save clicks and Hubspot unifies our departments. Sales, Support, and Marketing using the same platform has been a benefit.
Recommendations to others considering the product:
Make sure you have a dedicated employee whose job it is is to set it up, build data, and build maintain workflows. Especially if you are transitioning from another CRM and have existing data.
Loaded CRM with a Ton of Tools!
What do you like best about the product?
Hubspot offers great ways to create email campaigns, marketing strategies, organize contacts, and see all of the interaction with the customer easily. Hubspot was easy to integrate into GMAIL, and I don't have to go back and forth.
What do you dislike about the product?
It is a little difficult to find my way around. With every update, things move around and can be difficult to find. Sometimes things take a while to update as well.
What problems is the product solving and how is that benefiting you?
We have thousands of leads that we put on drip campaigns. Hubspot allows you to keep customers engaged even if you don't get back to them right away. It has allowed me to track conversations, keep notes, and set tasks in order to get the most out of my leads.
Recommendations to others considering the product:
If you need to setup email marketing campaigns, etc, this is by far the best tool available.
In the trenches with hubspot
What do you like best about the product?
Hubspot has the best interface by far for daily sales activities and sharing that information across our team.
Incorporating the extension so that I am able to connect my Gmail account to my Hubspot email templates is also very useful and streamlines my follow up with prospective clients.
Incorporating the extension so that I am able to connect my Gmail account to my Hubspot email templates is also very useful and streamlines my follow up with prospective clients.
What do you dislike about the product?
The jump from the $50.00 a month to the next level of functionality at $400 a month is massive.
The fact that there is limited functionality in terms of products and multiple pipelines is really a barrier for me to consider going all the way with Hubspot.
The fact that there is limited functionality in terms of products and multiple pipelines is really a barrier for me to consider going all the way with Hubspot.
What problems is the product solving and how is that benefiting you?
The CRM definitely provides me with the efficiency that I need to ensure I am following in in a timely way with my prospects as well as helping me track my most important deals in the Pipeline.
Hubspot CRM Functionality
What do you like best about the product?
I love how Hubspot integrates with Google and so many of its extensions. We recently added Vidyard to our workflows and it integrates seemlessly into Hubspot. We are using lead scoring to really hone in on quality leads and more.
What do you dislike about the product?
Periodically and for no reason, I do get logged out of Hubspot. Also periodically, my emails sent direct from Gmail may not hit Hubspot tracking. otherwise everything is great.
What problems is the product solving and how is that benefiting you?
We have to analyze lead quality so that we can apply the correct campaigns to the appropriate clients and Hubspot has made that very simple. Creating campaigns and landing pages is pretty simple and user friendly.
Recommendations to others considering the product:
Very easy to use and has so many functions that completely cover all areas of Sales and marketing. Even a beginner user can easily navigate Hubspot.
One of the best CRM
What do you like best about the product?
Is an excellent platform, if you have a small company and you want to start creating your marketing campaigns Hubspot is excellent for you, it allows you to add a good amount of contacts and record all your data, and be able to send your personalized marketing campaigns and also receive very complete results reports
What do you dislike about the product?
So far I have not had any problem, the only bad thing is that certain features that are very useful are only allowed in the most expensive paid versions
What problems is the product solving and how is that benefiting you?
It has allowed me to manage everything that involves marketing campaigns in a single platform, it helps to have all your work and all the information of the clients in an organized way in one place, besides the final reports help to know clearly the scope that has every marketing campaign
The perfect tool for sending out press releases!
What do you like best about the product?
Its Chrome extension is great for managing emails, contacts, and more. It has quite a number of blog posts and tutorials showing how to use everything (see below, however). Because of HubSpot, I've had many important contacts message me back, which ended up being essential to the way my business functions.
What do you dislike about the product?
It has so many great features that it's hard to learn them all. Most of the people in my company use only a few of the features it offers. Additionally, though it does have many tutorials and blog posts, it's not as easy to use and setup as it might seem.
What problems is the product solving and how is that benefiting you?
It allows me to send out press releases and see when they're opened and by who. This makes it super easy to follow up with companies about their products and vice-versa.
Recommendations to others considering the product:
Try your best to be familiar with every feature it offers to take full advantage of it.
Great Resource
What do you like best about the product?
I like being able to filter and view and manage my contacts based on variables I can set. Seeing what I've done in the day also helps me stay on task and attack my days in efficient ways that normally are not available. Being able to see everything at a glance helps immensely.
What do you dislike about the product?
My only complaint is the down time and service outages that have plagued my usage. Thankfully it's not that numerous. And is to be expected sometimes.
What problems is the product solving and how is that benefiting you?
Maintaining and keeping workflow without sacrificing time. Being able to sort and quickly check notes. Having a central point of data for everyone in the company has access to.
Recommendations to others considering the product:
Training Videos helped a lot.
Straight Forward and Gets the Job Done
What do you like best about the product?
I really like the sleek design, the ease of use, and the way everything is lined up. It's quite easy to make a new contact, set yourself another task, or even make and receive phone calls. I was very apprehensive but was blown away by how simple everything is on this platform. I really appreciate all the little gadgets it has set up and ready for you! Like the emails sequence that send automatically or the templates provided for you.
What do you dislike about the product?
I don't like how long the set-up tasks take. I felt like the platforms itself is designed for people who don't understand technology, so forcing the new user to go step by step through every little thing you could possibly have to do with this application is overkill.
What problems is the product solving and how is that benefiting you?
We have several people on our sales team, and it can be difficult to manage each and every sale, contact, task, and step of each contract sent out. Using this product I was able to streamline everything, keep an eye on each sales consultant, watch the contracts every step of the way, and help everyone throughout any problem shooting they may be doing.
Recommendations to others considering the product:
It helps to use this along with other applications, such as Slack or some type of instant messaging communication so none of you are accidentally working on the same project/contract/contact at the same time. It helps to divide up the clients and progress between everyone.
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