Sales Hub Enterprise
HubSpotExternal reviews
10,018 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best CRM I have used
What do you like best about the product?
Integration with Outlook is very useful giving us a great complete picture of the interaction with our leads. This is very important to us because we have circa 250 inbounds a month and keeping detailed records is crucial. Before each rep would keep their own records on notebooks, spreadsheets etc - now everything is accounted for and easily accessible
What do you dislike about the product?
The transition period was rather long as the CRM has so many features (we are on the Sales Hub Starter package) and getting the reps to migrate was quite time consuming. You do have to spend a lot of time getting to know the platform but the results are worth it
What problems is the product solving and how is that benefiting you?
The main benefits for our company were getting the sales reps to think alike and focus on their goals. It also gave the management team great reports and feedback. This has enabled us to review what does and does not work and helped us come up with better strategies moving forward
Recommendations to others considering the product:
As it's a free service do not hesitate to try it out and think about what paid features you can use that benefit your business
Nice software to connect your teams together
What do you like best about the product?
I enjoy seeing all teams in our company (success managers, sales, support, etc) working together, as I can easily escalate a user request to an appropriate team. All information about our clients and prospects is also stored in one place, so each member of a team can easily find and use that information for his/her own needs.
What do you dislike about the product?
Our team has been having some issues with the software like there is no clear SLA (no timer to display time left to respond to a client / no timer to display over time when failed to respond to a client in time), search doesn't work properly (it's possible to find something that you need but it takes a lot of effort to sort out all irrelevant information that search provides for you), inability to see if another support agent is looking at a support request to avoid duplicate replies to the request, and some others issues we've encountered.
Those who read this review, please take in account that the customer service feature in the software was implemented just recently, so HubSpot continuously improving the feature based on each company's needs.
Those who read this review, please take in account that the customer service feature in the software was implemented just recently, so HubSpot continuously improving the feature based on each company's needs.
What problems is the product solving and how is that benefiting you?
xxxx
Recommendations to others considering the product:
If you goal is in improving customer service of your company I suggest you use another software, otherwise it's a great CRM to store your clients' data.
Great CRM solution for a small & growing business
What do you like best about the product?
HubSpot has a great free basic CRM platform that provides enough Sales tools and analytics for a fast growing start-up. A few cool features are: Live chat, calendar scheduling tool, templates & email sync, and easy management of properties.
What do you dislike about the product?
Nothing major to dislike. Obvioisly, Sales and Marketing upgrades are paid, but come with further solutions.
What problems is the product solving and how is that benefiting you?
Easy tracking of tasks related to client management and sales pipeline. Benefits: analytics, live chat, scheduling, easy sync with email.
Recommendations to others considering the product:
If you run a small business and are looking for CRM solutions that will help you grow & stay on top of many clients and contracts, this is a great solution!
You get what you pay for
What do you like best about the product?
I like the overall layout and simplicity of Hubspot. Much easier to Navigate and search for contacts/companies, deals than its competitors. Depending on what you want to get out of your CRM, Hubspot could definitely work for you!
What do you dislike about the product?
I don't like the lack of connectivity between the reports, contacts, etc. You can't create a report and see relevant data to see how your team is performing. You need to go to the contact report and then filter from there. This is fine, but it just adds more time to your analysis.
What problems is the product solving and how is that benefiting you?
Lead management
Recommendations to others considering the product:
I think Hubspot is great for the early stage company that needs a great way to manage leads/contacts. I can see some implications for a large company, but with the proper set up you should be good to go!
Easy to Use & Cost Effective
What do you like best about the product?
HubSpot is an All-In-One with the CRM, help desk, and marketing platform in one application which makes activity more streamlined. Different roles still have access to the same CRM info without additional licenses for different products.
What do you dislike about the product?
The ticketing system is still relatively new and could use some better features.
What problems is the product solving and how is that benefiting you?
Much easier to keep our database clean with HubSpot which recognizes duplicates based on email address. Every view (contacts, companies, tickets) is set up with easy to add/use filters. Very clean UI that is more intuitive than Salesforce which keeps my users actually working within the application.
Recommendations to others considering the product:
Not as customizable as Salesforce but best option for small business that doesn't need to build an entire CRM system from scratch for tens of thousands of dollars.
Best tool for inbound marketing for our products.
What do you like best about the product?
HubbSpot is use to develop and customize our products easily y this CRM. It is easy to install and reliable for our office work. It takes little bit space in system and work in smooth way. HubSpot is used for social media marketing, content management, web analytics and search engine optimization. It include Unlimited user means we can add our entire team. HubSpot has not limits of customization, and it is also very affordable for our business.
What do you dislike about the product?
Although large corporation use HubSpot CRM for inbound marketing, their need are not fully met with HubSpot. In-fact large corporation prefer to develop in house software that's fully customize. The thing has found that organization is very complex sale process are not able to find a flexibility which they are looking in HubSpot CRM. HubSpot is relatively new for new users because it features are complex to work with this CRM.
What problems is the product solving and how is that benefiting you?
HubbSpot CRM is free to use and take minimum space in system. It also use to analyse the websites. Sometime it cannot fulfill the demands of user, if you are just getting started and do not have a huge list or a lot of complexity to the list. Its easy to maintain great records, send personal emails to cotacts and get access on contact. We can also use this CRM tool on Mobile phones which is more helpful for us to describe our products with our clients.
"HubSpot Sales is an awesome apparatus to make yours business work eaiser"
What do you like best about the product?
We have been utilizing HubSpot deals for quite a long time and the framework is continually showing signs of improvement and better. Each time I think the HubSpot is done they flaunt by adding something to make deals simpler. The most current element that I am LOVING is the formation of statements in the arrangement segment. This is overly simple and a snappy method to get a statement out to a hot lead. It incorporates everything from the date is was made, to what extent the statement is useful for, to having the choice of having somebody approve it.
What do you dislike about the product?
I sincerely don't have the foggiest idea if there are anything about HubSpot deals that I don't care for. All things considered, when they influence an update it to can through me off a little since something appears to be unique however, is that an awful thing? I don't think so.
What problems is the product solving and how is that benefiting you?
HubSpot deals causes me monitor my deals just as the remainder of my group. I can perceive what is in the pipeline, that we are so near achieving our objectives and even how beneficial we have been. This is an incredible program that gives essential data in a very easy to understand way.
Recommendations to others considering the product:
I unequivocally prescribe that you take a gander at HubSpot and complete a correlation with different deals stages out there. What truly sets HubSpot separated from their rivals is the give free help, they framework is open from any gadget with web (no equipment required) and they are continually adding more to improve your involvement with the program.
Supportive, effective and easy
What do you like best about the product?
hubspot sales is a good work companion!
what I like the most is that it organizes my tasks without omitting details like calls to do, reminders, even if I loose them on my agenda, and manages to facilitate my interactions between the leeds assigned to me and my monitors.
what I like the most is that it organizes my tasks without omitting details like calls to do, reminders, even if I loose them on my agenda, and manages to facilitate my interactions between the leeds assigned to me and my monitors.
What do you dislike about the product?
what bothers me a little is the fact that sometimes the system goes down and there are delays in updating leeds, and I do not have much details about that.
What problems is the product solving and how is that benefiting you?
hubspot sales has helped my work to be more organized, with tools that facilitate my tasks in contact with our clients, making them more personalized without omitting any details
Recommendations to others considering the product:
I can recommend hubspot sales for people who want to facilitate and efficiently organize our client's list and filter them in the right way to achieve more consolidated sales.
HubSpot Sales & CRM is such a great tool
What do you like best about the product?
I love that it's easy to setup and use, and very intuitive. I have all the data that I need. Another plus, works well with other programs. Love that it's free and that you're able to expand from that with add-ons so you're not paying for what you may not use.
What do you dislike about the product?
Wish that I could contact support by phone even with a free account.
What problems is the product solving and how is that benefiting you?
I've used HubSpot in 2 areas of my career. I freelance part time so the email tracking and being able to organize contacts and companies that I communicate with frequently or need to check in with on occasion is great. I also used HubSpot in a time when I was looking for full time work. I tracked my emails to potential employers so that I can followup appropriately by creating tasks. I kept track of my applications using the Deal stages. I definitely stepped up my job hunt game. And on several occasions, my use of HubSpot just for this came up during interviews and it was a great conversation piece about my skills and tenacity.
Hubspot is dope yo!
What do you like best about the product?
Hubspot is free for five users. They give you so many premium features in the free version, you have to be pretty hot stuff to pay them for marketing automation or whatever else they do.
What do you dislike about the product?
I wish it was an accounting software too. Since I've been making money, I don't use my CRM as much. I just put it in my accounting program. I use Zapier to create/modify that customer in Hubspot. I want the deal data to go back into Hubspot though, and I don't know how to do that yet. I will get back to managing Customer Relations through Hubspot more fully here soon. maybe.
What problems is the product solving and how is that benefiting you?
Tracking (most) customer interactions. Making notes and storing relevant documents.
Recommendations to others considering the product:
n/a
showing 9,871 - 9,880