Sales Hub Enterprise
HubSpotExternal reviews
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Powerful, free CRM integrates beautifully with Gmail
What do you like best about the product?
My favorite feature of Hubspot CRM is the activity timeline for each client. I can easily see all my interactions with a contact, client, or lead, including emails; I can add notes; I can track the progress of the deal (Hubspot also automates some of this based on an algorithm); and more. The activity feed can be invoked from within Gmail (or Outlook or G Suite or any supported email client).
The Hubspot Chrome extension also tracks email opens and clicked links. Most similar extensions require a paid upgrade to track clicks.
The fact that this is free forever astonishes me!
The Hubspot Chrome extension also tracks email opens and clicked links. Most similar extensions require a paid upgrade to track clicks.
The fact that this is free forever astonishes me!
What do you dislike about the product?
Some of the jargon is obscure at first. There are so many features in the Dashboard it's quite difficult to keep an overview in my head.
I would prefer to get email or desktop notifications for email opens, like MailTrack. Instead, there's a tiny badge on the extension browser icon, which easy to miss.
I would prefer to get email or desktop notifications for email opens, like MailTrack. Instead, there's a tiny badge on the extension browser icon, which easy to miss.
What problems is the product solving and how is that benefiting you?
None of the CRMs I've tried integrate with Gmail quite so well. The activity feed solves my biggest problem in dealing with clients and leads: having all my interactions and data in one place. Excellent!
Recommendations to others considering the product:
If you're looking for a CRM that integrates with Gmail, Hubspot should be your first stop.
BEST CRM YOU CAN USE
What do you like best about the product?
Easy to use, amazing customer service, great training and knowledge database
What do you dislike about the product?
Minimal discounting, and built as a marketing automation support feature
What problems is the product solving and how is that benefiting you?
We are using the platform for the benefits of marketing automation that is seamless and happen to have the ability to use the CRM. We still really enjoy it though!
Recommendations to others considering the product:
They consistently improve and take customer feedback seriously. This is a great company to work with and will help you every step of the way. The only complaint is that sales people don't really know the product usage. THey know how to close the deal so you have to work with a lot of sales support staff, and integration managers to get an understanding of what you need and how it works. This is something HS could easily change but they make up for it in other ways.
Gets the job done for what we need!
What do you like best about the product?
The ability to organize all of our information in one place without creating duplicates and skewing the data! Creating manageable work loads that are presented in a list to be completed daily opposed to searching through giant lists of customers one by one checking if they need to be contacted. The system predicts needs almost like magic. I think it has really benefitted the way our team works together as well as our productivity overall!
What do you dislike about the product?
Wish there was a texting platform that was easy to merge with the CRM without needing multiple tools. Currently the system requires at least 2 other subscriptions from other brands to be able to integrate texting into the Crm. Texting is a very critical tool in todays world especially with the clients we manage and need to be in contact with daily.
What problems is the product solving and how is that benefiting you?
organizing clients based on their need and when they need to be contacted. Allows us to manage the clients needs without duplicating contact and being overbearing to the client. We are able to organize the groups of customers into smaller groups based off the needs and wishes of the clients based off of their actions on our website in addition to the history which is easily presented in their profile.
Recommendations to others considering the product:
to have a hubspot texting platform and not need any integrations with other brands/company. Currently you need an 2 different platform just to link a texting ability to the CRM
Off to a rough start *UPDATED REVIEW*
What do you like best about the product?
*EDIT--- This review had been left very early on in the addition of HubSpot to our business. While the solutions described to us during the onboarding stage looked promising, it did not meet our expectations after that. The 24/7 support they promise was not provided. I had a rep archive my urgent support request for 10 days "by accident". After their system crashed, many features needed to continue the integration on my end weren't functioning properly. After opening another support ticket, including a detailed summary and screenshots, I was told "they should all be working" and that was it, It wasn't until 3 days later that the functions I inquired about became active again.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
What do you dislike about the product?
At first glance, it's a bit of a complicated system to use unless you have a dedicated team of engineers to help along the implementation process. It's not as plug & play as our team had initially thought. That said, I am brand new to this CRM and am still working through navigation.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
What problems is the product solving and how is that benefiting you?
The biggest problem we're solving is having a clear look into the customer journey through our helpdesk. Until now, our customer support team had been utilizing a lot of additional apps to manage our customer base, HubSpot keeps all of that in one spot.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
Recommendations to others considering the product:
Have a backup CRM and email sending software in place, just in case. The day we had planned to go live, HubSpot suffered an outage across the entire platform, resulting in us having to utilize our old CRM to handle customer inquiries and MailChimp to send out a marketing email.
Great potential - poor execution
What do you like best about the product?
What I like is the fact that the marketing team tells me it works well for them. According to them the logic of the workflows is really advanced for email automation. The potential of workflows to automate processes are, in theory, a strength of hubspot(I will touch more on workflows in the next section). There really isn't much I can say I prefer about hubspot versus most of the major CRMs I've used. Pipedrive being my favorite.
What do you dislike about the product?
As of the date of writing this (4/2/19) hubspot experienced some huge outage last week where pretty much everything broke. Emails were not sending, workflows were broke, data was not saving. They've sent multiple apology emails, but their issue ground my team's production to a halt on the last 2 days of the quarter.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
What problems is the product solving and how is that benefiting you?
Workflow automations save clicks and Hubspot unifies our departments. Sales, Support, and Marketing using the same platform has been a benefit.
Recommendations to others considering the product:
Make sure you have a dedicated employee whose job it is is to set it up, build data, and build maintain workflows. Especially if you are transitioning from another CRM and have existing data.
Loaded CRM with a Ton of Tools!
What do you like best about the product?
Hubspot offers great ways to create email campaigns, marketing strategies, organize contacts, and see all of the interaction with the customer easily. Hubspot was easy to integrate into GMAIL, and I don't have to go back and forth.
What do you dislike about the product?
It is a little difficult to find my way around. With every update, things move around and can be difficult to find. Sometimes things take a while to update as well.
What problems is the product solving and how is that benefiting you?
We have thousands of leads that we put on drip campaigns. Hubspot allows you to keep customers engaged even if you don't get back to them right away. It has allowed me to track conversations, keep notes, and set tasks in order to get the most out of my leads.
Recommendations to others considering the product:
If you need to setup email marketing campaigns, etc, this is by far the best tool available.
In the trenches with hubspot
What do you like best about the product?
Hubspot has the best interface by far for daily sales activities and sharing that information across our team.
Incorporating the extension so that I am able to connect my Gmail account to my Hubspot email templates is also very useful and streamlines my follow up with prospective clients.
Incorporating the extension so that I am able to connect my Gmail account to my Hubspot email templates is also very useful and streamlines my follow up with prospective clients.
What do you dislike about the product?
The jump from the $50.00 a month to the next level of functionality at $400 a month is massive.
The fact that there is limited functionality in terms of products and multiple pipelines is really a barrier for me to consider going all the way with Hubspot.
The fact that there is limited functionality in terms of products and multiple pipelines is really a barrier for me to consider going all the way with Hubspot.
What problems is the product solving and how is that benefiting you?
The CRM definitely provides me with the efficiency that I need to ensure I am following in in a timely way with my prospects as well as helping me track my most important deals in the Pipeline.
Hubspot CRM Functionality
What do you like best about the product?
I love how Hubspot integrates with Google and so many of its extensions. We recently added Vidyard to our workflows and it integrates seemlessly into Hubspot. We are using lead scoring to really hone in on quality leads and more.
What do you dislike about the product?
Periodically and for no reason, I do get logged out of Hubspot. Also periodically, my emails sent direct from Gmail may not hit Hubspot tracking. otherwise everything is great.
What problems is the product solving and how is that benefiting you?
We have to analyze lead quality so that we can apply the correct campaigns to the appropriate clients and Hubspot has made that very simple. Creating campaigns and landing pages is pretty simple and user friendly.
Recommendations to others considering the product:
Very easy to use and has so many functions that completely cover all areas of Sales and marketing. Even a beginner user can easily navigate Hubspot.
One of the best CRM
What do you like best about the product?
Is an excellent platform, if you have a small company and you want to start creating your marketing campaigns Hubspot is excellent for you, it allows you to add a good amount of contacts and record all your data, and be able to send your personalized marketing campaigns and also receive very complete results reports
What do you dislike about the product?
So far I have not had any problem, the only bad thing is that certain features that are very useful are only allowed in the most expensive paid versions
What problems is the product solving and how is that benefiting you?
It has allowed me to manage everything that involves marketing campaigns in a single platform, it helps to have all your work and all the information of the clients in an organized way in one place, besides the final reports help to know clearly the scope that has every marketing campaign
The perfect tool for sending out press releases!
What do you like best about the product?
Its Chrome extension is great for managing emails, contacts, and more. It has quite a number of blog posts and tutorials showing how to use everything (see below, however). Because of HubSpot, I've had many important contacts message me back, which ended up being essential to the way my business functions.
What do you dislike about the product?
It has so many great features that it's hard to learn them all. Most of the people in my company use only a few of the features it offers. Additionally, though it does have many tutorials and blog posts, it's not as easy to use and setup as it might seem.
What problems is the product solving and how is that benefiting you?
It allows me to send out press releases and see when they're opened and by who. This makes it super easy to follow up with companies about their products and vice-versa.
Recommendations to others considering the product:
Try your best to be familiar with every feature it offers to take full advantage of it.
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