Sales Hub Enterprise
HubSpotExternal reviews
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Easy to Use & Cost Effective
What do you like best about the product?
HubSpot is an All-In-One with the CRM, help desk, and marketing platform in one application which makes activity more streamlined. Different roles still have access to the same CRM info without additional licenses for different products.
What do you dislike about the product?
The ticketing system is still relatively new and could use some better features.
What problems is the product solving and how is that benefiting you?
Much easier to keep our database clean with HubSpot which recognizes duplicates based on email address. Every view (contacts, companies, tickets) is set up with easy to add/use filters. Very clean UI that is more intuitive than Salesforce which keeps my users actually working within the application.
Recommendations to others considering the product:
Not as customizable as Salesforce but best option for small business that doesn't need to build an entire CRM system from scratch for tens of thousands of dollars.
Best tool for inbound marketing for our products.
What do you like best about the product?
HubbSpot is use to develop and customize our products easily y this CRM. It is easy to install and reliable for our office work. It takes little bit space in system and work in smooth way. HubSpot is used for social media marketing, content management, web analytics and search engine optimization. It include Unlimited user means we can add our entire team. HubSpot has not limits of customization, and it is also very affordable for our business.
What do you dislike about the product?
Although large corporation use HubSpot CRM for inbound marketing, their need are not fully met with HubSpot. In-fact large corporation prefer to develop in house software that's fully customize. The thing has found that organization is very complex sale process are not able to find a flexibility which they are looking in HubSpot CRM. HubSpot is relatively new for new users because it features are complex to work with this CRM.
What problems is the product solving and how is that benefiting you?
HubbSpot CRM is free to use and take minimum space in system. It also use to analyse the websites. Sometime it cannot fulfill the demands of user, if you are just getting started and do not have a huge list or a lot of complexity to the list. Its easy to maintain great records, send personal emails to cotacts and get access on contact. We can also use this CRM tool on Mobile phones which is more helpful for us to describe our products with our clients.
"HubSpot Sales is an awesome apparatus to make yours business work eaiser"
What do you like best about the product?
We have been utilizing HubSpot deals for quite a long time and the framework is continually showing signs of improvement and better. Each time I think the HubSpot is done they flaunt by adding something to make deals simpler. The most current element that I am LOVING is the formation of statements in the arrangement segment. This is overly simple and a snappy method to get a statement out to a hot lead. It incorporates everything from the date is was made, to what extent the statement is useful for, to having the choice of having somebody approve it.
What do you dislike about the product?
I sincerely don't have the foggiest idea if there are anything about HubSpot deals that I don't care for. All things considered, when they influence an update it to can through me off a little since something appears to be unique however, is that an awful thing? I don't think so.
What problems is the product solving and how is that benefiting you?
HubSpot deals causes me monitor my deals just as the remainder of my group. I can perceive what is in the pipeline, that we are so near achieving our objectives and even how beneficial we have been. This is an incredible program that gives essential data in a very easy to understand way.
Recommendations to others considering the product:
I unequivocally prescribe that you take a gander at HubSpot and complete a correlation with different deals stages out there. What truly sets HubSpot separated from their rivals is the give free help, they framework is open from any gadget with web (no equipment required) and they are continually adding more to improve your involvement with the program.
HubSpot Sales & CRM is such a great tool
What do you like best about the product?
I love that it's easy to setup and use, and very intuitive. I have all the data that I need. Another plus, works well with other programs. Love that it's free and that you're able to expand from that with add-ons so you're not paying for what you may not use.
What do you dislike about the product?
Wish that I could contact support by phone even with a free account.
What problems is the product solving and how is that benefiting you?
I've used HubSpot in 2 areas of my career. I freelance part time so the email tracking and being able to organize contacts and companies that I communicate with frequently or need to check in with on occasion is great. I also used HubSpot in a time when I was looking for full time work. I tracked my emails to potential employers so that I can followup appropriately by creating tasks. I kept track of my applications using the Deal stages. I definitely stepped up my job hunt game. And on several occasions, my use of HubSpot just for this came up during interviews and it was a great conversation piece about my skills and tenacity.
Hubspot is dope yo!
What do you like best about the product?
Hubspot is free for five users. They give you so many premium features in the free version, you have to be pretty hot stuff to pay them for marketing automation or whatever else they do.
What do you dislike about the product?
I wish it was an accounting software too. Since I've been making money, I don't use my CRM as much. I just put it in my accounting program. I use Zapier to create/modify that customer in Hubspot. I want the deal data to go back into Hubspot though, and I don't know how to do that yet. I will get back to managing Customer Relations through Hubspot more fully here soon. maybe.
What problems is the product solving and how is that benefiting you?
Tracking (most) customer interactions. Making notes and storing relevant documents.
Recommendations to others considering the product:
n/a
Powerful, free CRM integrates beautifully with Gmail
What do you like best about the product?
My favorite feature of Hubspot CRM is the activity timeline for each client. I can easily see all my interactions with a contact, client, or lead, including emails; I can add notes; I can track the progress of the deal (Hubspot also automates some of this based on an algorithm); and more. The activity feed can be invoked from within Gmail (or Outlook or G Suite or any supported email client).
The Hubspot Chrome extension also tracks email opens and clicked links. Most similar extensions require a paid upgrade to track clicks.
The fact that this is free forever astonishes me!
The Hubspot Chrome extension also tracks email opens and clicked links. Most similar extensions require a paid upgrade to track clicks.
The fact that this is free forever astonishes me!
What do you dislike about the product?
Some of the jargon is obscure at first. There are so many features in the Dashboard it's quite difficult to keep an overview in my head.
I would prefer to get email or desktop notifications for email opens, like MailTrack. Instead, there's a tiny badge on the extension browser icon, which easy to miss.
I would prefer to get email or desktop notifications for email opens, like MailTrack. Instead, there's a tiny badge on the extension browser icon, which easy to miss.
What problems is the product solving and how is that benefiting you?
None of the CRMs I've tried integrate with Gmail quite so well. The activity feed solves my biggest problem in dealing with clients and leads: having all my interactions and data in one place. Excellent!
Recommendations to others considering the product:
If you're looking for a CRM that integrates with Gmail, Hubspot should be your first stop.
BEST CRM YOU CAN USE
What do you like best about the product?
Easy to use, amazing customer service, great training and knowledge database
What do you dislike about the product?
Minimal discounting, and built as a marketing automation support feature
What problems is the product solving and how is that benefiting you?
We are using the platform for the benefits of marketing automation that is seamless and happen to have the ability to use the CRM. We still really enjoy it though!
Recommendations to others considering the product:
They consistently improve and take customer feedback seriously. This is a great company to work with and will help you every step of the way. The only complaint is that sales people don't really know the product usage. THey know how to close the deal so you have to work with a lot of sales support staff, and integration managers to get an understanding of what you need and how it works. This is something HS could easily change but they make up for it in other ways.
Gets the job done for what we need!
What do you like best about the product?
The ability to organize all of our information in one place without creating duplicates and skewing the data! Creating manageable work loads that are presented in a list to be completed daily opposed to searching through giant lists of customers one by one checking if they need to be contacted. The system predicts needs almost like magic. I think it has really benefitted the way our team works together as well as our productivity overall!
What do you dislike about the product?
Wish there was a texting platform that was easy to merge with the CRM without needing multiple tools. Currently the system requires at least 2 other subscriptions from other brands to be able to integrate texting into the Crm. Texting is a very critical tool in todays world especially with the clients we manage and need to be in contact with daily.
What problems is the product solving and how is that benefiting you?
organizing clients based on their need and when they need to be contacted. Allows us to manage the clients needs without duplicating contact and being overbearing to the client. We are able to organize the groups of customers into smaller groups based off the needs and wishes of the clients based off of their actions on our website in addition to the history which is easily presented in their profile.
Recommendations to others considering the product:
to have a hubspot texting platform and not need any integrations with other brands/company. Currently you need an 2 different platform just to link a texting ability to the CRM
Off to a rough start *UPDATED REVIEW*
What do you like best about the product?
*EDIT--- This review had been left very early on in the addition of HubSpot to our business. While the solutions described to us during the onboarding stage looked promising, it did not meet our expectations after that. The 24/7 support they promise was not provided. I had a rep archive my urgent support request for 10 days "by accident". After their system crashed, many features needed to continue the integration on my end weren't functioning properly. After opening another support ticket, including a detailed summary and screenshots, I was told "they should all be working" and that was it, It wasn't until 3 days later that the functions I inquired about became active again.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
During this time, I was receiving emails and reminders from the integration agenda they send you, that I had expired deadlines and work still left to complete in order to be fully integrated. This CRM is ideal for sales teams, not support teams. I was told that Zendesk would integrate seamlessly into HubSpot, all we needed was a Zendesk account, but after hitting several roadblocks, it was uncovered that we would need to pay for that feature. Ultimately, the experience was a big disappointment*
I love the clear look into the customer journey. From what email they've received and opened to what promotions mean the most to them. It gives me the insight I never could have imagined and truly helps give our agents a fair shot at having a full understanding of who they're working with and to better serve them.
I also love having bots! Our previous CRM wasn't as up to snuff as far as bots go, but HubSpot seems to be pretty advanced in this arena. As a small team, our agents are only Monday-Friday, so having the aid of a bot after hours or over the weekend is key.
What do you dislike about the product?
At first glance, it's a bit of a complicated system to use unless you have a dedicated team of engineers to help along the implementation process. It's not as plug & play as our team had initially thought. That said, I am brand new to this CRM and am still working through navigation.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
We had planned a marketing email to be sent after a successful test and on a whim, the entire HubSpot system went down, resulting in an exponential amount of unsubscribes due to HubSpots error.
What problems is the product solving and how is that benefiting you?
The biggest problem we're solving is having a clear look into the customer journey through our helpdesk. Until now, our customer support team had been utilizing a lot of additional apps to manage our customer base, HubSpot keeps all of that in one spot.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
The extra benefits we've realized is seeing marketing efforts and customer service be married and living almost under one roof.
Recommendations to others considering the product:
Have a backup CRM and email sending software in place, just in case. The day we had planned to go live, HubSpot suffered an outage across the entire platform, resulting in us having to utilize our old CRM to handle customer inquiries and MailChimp to send out a marketing email.
Great potential - poor execution
What do you like best about the product?
What I like is the fact that the marketing team tells me it works well for them. According to them the logic of the workflows is really advanced for email automation. The potential of workflows to automate processes are, in theory, a strength of hubspot(I will touch more on workflows in the next section). There really isn't much I can say I prefer about hubspot versus most of the major CRMs I've used. Pipedrive being my favorite.
What do you dislike about the product?
As of the date of writing this (4/2/19) hubspot experienced some huge outage last week where pretty much everything broke. Emails were not sending, workflows were broke, data was not saving. They've sent multiple apology emails, but their issue ground my team's production to a halt on the last 2 days of the quarter.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
A huge issue for me is the lack of ability to prioritize tasks. In previous CRMs I would configure my "Task" view to include different fields i.e "deal value" "pipeline stage" "last contacted". Hubspot allows for almost no configuration of a task view. Another aspect of tasks thats frustrating is there is no visual indication of deals needing a task. What i mean is - if an open deal does not have a task then there is an issue. I would hope my CRM would alert me to that. it does not. Tasks in general feels like an oversight, but for me and my team they are the lifeblood of our work.
Another weakness is the lack of any visual indication of where a deal is. Previous CRMs have for example turned a deal "red" if a task was overdue and required action. Hubspots view is just white and plain. It's very difficult to differentiate between deals.
Regarding workflows - I have found workflows helpful for automating certain functions such as task creation, or moving deal stage automatically. However, almost each of the essential workflows I've set up has at one point or another broken inexplicably. Just works one day, and it's broken the next and I have to remake it.
A huge complaint i have is hubspot support's reliance on the "put it in our product idea forum". Every time you point out something they don't do right they tell you to log it in a forum which allows people to upvote. It's a joke to me because they should register customer complaints and action them. not leave it up to their users. Also every time i log anything there I see a dozen other times the same idea is logged. Hubspot needs to log these internally and action them as needed.
What problems is the product solving and how is that benefiting you?
Workflow automations save clicks and Hubspot unifies our departments. Sales, Support, and Marketing using the same platform has been a benefit.
Recommendations to others considering the product:
Make sure you have a dedicated employee whose job it is is to set it up, build data, and build maintain workflows. Especially if you are transitioning from another CRM and have existing data.
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