Sales Hub Enterprise
HubSpotExternal reviews
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Lead Account Specialist
What do you like best about the product?
Using hubspot as our CRM allows us to easily track our correspondence with all our contacts. The use of personalized dashboards creates elevated visibility on aspects such as contact activity, and new site visits from new and current contacts. I like how I can organize my pipeline.
What do you dislike about the product?
I dislike that you have to create a task for a contact or company in order to put that contact in a call queue list. I wish that queues and task were not connected.
What problems is the product solving and how is that benefiting you?
Organization and daily structured workflow. I've only used HubSpot so I don't know what benefits we have gained. But as we are figuring out all of the true functions of HubSpot we're gaining efficiencies.
Recommendations to others considering the product:
If you purchase the CRM make sure you take the time to fully understand it's actual functions.
Aggressive Sales Tool!
What do you like best about the product?
I have been using hubspot for past 1.5 Years, It's been a good experience till now. We have took Hubspot Sales subscription for our Business Development Team. We majorly use it for mail tracking and following up with clients. It has features which are very helpful to work it out to make closures and deals.
What do you dislike about the product?
It gives notifications which doesn't happen, so if you send an email to the team and couple of people are cced then you'll receive notification for someone has opened the email rather telling the name of the person. So it gets little confusing if we cc official employees and send it to client.
What problems is the product solving and how is that benefiting you?
Benefits would be making followup easier for us. As we mail 100 email per week (proposals). So it helps in making another following up email easier.
Recommendations to others considering the product:
Yes, I would recommend it.
Hubspot for tracking and automation
What do you like best about the product?
I like the flexibility of properties and the linking/tracking options. While there are definitely limitations that are frustrating, I do find it very user-friendly and relatively powerful. It's moved us forward in a big way in terms of tracking and attributing leads, tagging and categorizing clients, etc. And the sequencing feature is a BIG time save. Possibly the single most useful thing.
What do you dislike about the product?
I don't like that I can't make changes to deals from within the gmail sidebar, and that I have to wait for a new tab to load every time I want to make a small change like updated deal stage or something. It's a bummer because so much of what I like about Hubspot is the time it saves me, but then I lose time again because there's so much loading/waiting happening. It's not great a de-duping, but they've improved that recently by letting you merge contacts at least.
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
the sales analytics features are nice, but a bit clunky to use. I wish I could select/filter better in that reports section to compare sequences/templates side-by-side better. Simply things like it does let you select with checkboxes which templates you're interested in, but then it doesn't let you sum those together or compare in a list (all the others not selected kinda stick around in the way and I do manual addition to add up my total numbers for my weekly reports for instance.)
What problems is the product solving and how is that benefiting you?
automation of sales followups process is HUGE. saving me lots of time and catching lots of people that used to slip through the cracks. tracking and analyzing deals and client leads is way better with the reporting and sales analytics features.
Recommendations to others considering the product:
Definitely worth exploring! But you need to pay a lot to really get good use out of its power. I wish we were one subscription level up, but it's waaaay too expensive for us.
Intuitive and Simple
What do you like best about the product?
Incredible customer service. They train your whole team and provide monthly touch points. Next level client relations. It's a simple interface with a lot of helpful functionality. I feel like I can really gauge what the rest of my team is doing and keep tabs on the pipeline.
What do you dislike about the product?
There seem to be a decent amount of glitches on a regular basis. I feel like I have to ask questions quite often, and I'm a tech savvy person so it's not just me. I also have to login a lot because I get booted out of the system.
What problems is the product solving and how is that benefiting you?
It's a major time saver because I don't have to ask people where they're at with certain accounts, why certain people aren't moving along in the pipeline, etc. There's no need for back and forth communication within the team, it's all in HubSpot.
Recommendations to others considering the product:
I don't know how this would work for very large sales teams, but for our SMB and smaller sales team, it's perfect. I would definitely recommend a demo and taking the time to weigh your options, but this is a really stellar CRM with a lot of important functionality.
Very Intuitive and easy to use - Look more into integration
What do you like best about the product?
The drag and drop pipeline, easy of use, app access and overall thought process as a sales rep is clearly thought out and makes sense. This was clearly designed from a salesperson perspective which is very nice to see. If I could use this as a template for what my company is developing I would be very happy.
What do you dislike about the product?
It doesn't always link up with Outlook that well, it works far better in gmail. I would consider really diving into the Outlook app, it's not very well thought out and clearly this is designed for gmail first and then outlook 2nd. I think the biggest problem with buying these CRMs in a big organization is that if the company doesn't use it then it's not as important and it's very important to keep this particular platform up to par otherwise it's not as useful
What problems is the product solving and how is that benefiting you?
Tracking all of the deals that are prospecting deals and not in my work system as clients. Plus I can set up reminders to reach out to people and that's something that typically clutters up my calendar and doesn't really belong there.
Recommendations to others considering the product:
Look at your ability for this to work with whatever your current system is at work if you're using it alone. My company doesn't have a CRM so that's why this works for me, I would tread carefully before you buy because you need to make sure it all works with what you have. The other issue is the support is an awful forum which is so frustrating when you need an answer to a question.
Does everything I need for a low price, great customer support and easy email marketing.
What do you like best about the product?
I can start up to 150 email sequences per day with up to 5 emails to be sent over a period of time I determine. It uses templates or each email, and they can be customized for each customer. They look and feel like personalized emails to the prospects I am sending them too. I can see the moment they are opened and track them as a group, individually or against other period of time for my performance.
What do you dislike about the product?
I haven't figured out the best way to sort to go after prospects in my database that I haven't hit in a certain time period. This is probably something I can call customer support about though. Honestly I am reaching to find something I don't like about it.
What problems is the product solving and how is that benefiting you?
Making multiple reach-outs to prospects with very little effort.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Tracking my prospecting performance week to week.
Seeing when my emails are opened and making timely calls, which the software records, to follow up.
Tracking all steps conversations with customers and prospects, and if I choose to go to another, they will help get the info out to a transferable format. (Don't see that happening though)
Can add fields that pertain to me and my industry for clients and searches.
Works seamlessly with Outlook and Gmail.
Recommendations to others considering the product:
I pay for this on my own because it is so good. I would use this unless my work forced another option on me, and then I may still use this. I only pay $50 per month as a single user, and I feel it is a great deal.
After starting to use Hubspot CRM, selling has become easier
What do you like best about the product?
It is very useful for segmenting potential customers according to the Lead status and lifecycle stages, and it is also used to prioritize leads to be followed up on first. We can also use filters based on the properties we need, which easily result in sales. And on the tasks page, we can have a queue name and a certain set of leads under that name so we can focus on a particular follow-up. We can also set the sequence for emails, so that emails are automatically sent based on the sequences. We can save templates which will be useful for sending emails to potential customers. While we are in Marketing, we can also set workflows to where they can be directed.
What do you dislike about the product?
When creating the task after a call log or email, the due date automatically adjusts to 5:00 pm on that particular day. Each time we have to change it manually.
What problems is the product solving and how is that benefiting you?
The main business problem we are solving is lead generation through various sources. For example, as a potential lead or prospect directly visiting a site, we can generate a lead by collecting information such as email identification, name, and phone number. The benefits of closing a sale are now easier since we can prioritize the prospect and focus on a particular prospect, and the sale is happening.
Recommendations to others considering the product:
Definitely one of the best tools for marketing and sales. We can also do certifications using the learning center.
The Hub about HubSpot
What do you like best about the product?
The level of detail we're able to incorporate about a person. We can add as much identification as we'd like, or as little. It feels as though the subsections are limitless.
What do you dislike about the product?
We use the free version, so we don't get to segment our contacts as much as we'd like - such as using the lists feature.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our clients and leave notes/reminders for follow-ups. We love this service, it keeps us in line and on top of communication.
Recommendations to others considering the product:
The free version will only get you so far. For a small business (1-10 employee's), this is a great tool to use with the free version. Otherwise, I would advice purchasing/trying out the free trail to see if it's the right tool for your business. It has easy implementation, and the customer service is reliable.
Hubspot Review
What do you like best about the product?
Easy to organize lead lists, keep track of meetings, callbacks, emails, etc. Very good way of keeping track of everyone on the sales team and their contacts. Keeps everyone on the same page!
What do you dislike about the product?
System can be slow sometimes, which over the course of a day can hurt efficiency. At the beginning it was pretty difficult to fully understand everything going on, so the getting started instructions could be a little more straightforward.
What problems is the product solving and how is that benefiting you?
Organization and lead history are the two biggest benefits. It is nice knowing the history of a customer when trying to figure out how to contact them and what to sell them on. That is easily the most helpful part of Hubspot.
Recommendations to others considering the product:
Definitely a great system to use for professional sports teams, especially teams looking for cost effective ways of organization.
The Best Sales Tool I have ever used
What do you like best about the product?
Monitoring the Contact Owners and the number of leads with them. Also Helps in segregate between the Sales Pipeline, Number of Deals Created, Deals Closed for that Month
Also pulling out the performance of each and every team is just awesome.
Also pulling out the performance of each and every team is just awesome.
What do you dislike about the product?
The activity section is not getting saved when the server is down. Creating multiple contacts when the HubSpot is integrated with my email
What problems is the product solving and how is that benefiting you?
Helped us in finding the Business Associates in different regions and was able to tag the fresh and new customers to the existing one to get an idea about our product. This tool has made it easy for us.
Recommendations to others considering the product:
I Highly recommend HubSpot to any business user who strive to get more sales where you can track and monitor each and every step involved in a sales cycle. More over integrating your email with the hubspot is just awesome where you can track each and every email that you have sent and what is the status of it. Moreover integrating external tools for making calls is easy and simple and you can get the recording in your activity section
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