Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot CRM & Sales Software
What do you like best about the product?
Hubspot's Online academy provides in depth training on how to user the CRM. This combined with the are one the best resources out there for sales & marketing education. Also, I love the amount of possible integrations with other products and services.
What do you dislike about the product?
I would like to have a desktop version to install directly to my computer for basic uses if I'm ever unable to connect to the internet. We had some connectivity issues over a week in our office and was unable to access contact information on a few new leads yet to be logged in my personal file.
What problems is the product solving and how is that benefiting you?
I am a salesman and Hubspot benefits me most in organizing my day-to-day and assisting with time management. The biggest benefit has been the ability to see what touch points leads/users have interacted with (i.e. email campaigns, conversions, etc.), to have a better understanding of prior to contacting. Being a new employee at an international firm, it's also very helpful to be able to view how our top producers handle certain client situations.
Recommendations to others considering the product:
I highly recommend full integration in a timely manner. Switching CRM's is highly disruptive to day to day and staff will be less inclined to embrace the change if they're unable to access the full line of features in a given use category.
Efficient, intuitive, and user-friendly.
What do you like best about the product?
Other systems track data. HubSpot interacts with the data to provide feedback in real time and make the system work for you, rather than making you work for the system. Doing the "busywork" for you makes it so that the user can spend that time actually doing the work that matters most. It's the ultimate time-saver.
What do you dislike about the product?
While it's easy to track individual deals, contacts, businesses, etc., tracking them en masse in one cohesive whole isn't as easy as other systems. For that reason, it's not as "call center" friendly as I had originally expected/hoped.
What problems is the product solving and how is that benefiting you?
Our lead capture has increased significantly since implementing HubSpot forms onto our site, and tracking our contacts' actions has been a huge help. Likewise, the email platform is simple and extremely efficient compared to the system we were using before.
Recommendations to others considering the product:
Use it! Even the free version offers products that will enhance your sales, marketing, and customer satisfaction experiences. If you want to move out of the stone age of manual, labor-intensive selling and marketing, away from spreadsheets and constantly updating your own data, then jump on board with HubSpot and inbound marketing principles and watch your sales soar. We had an outdated system (that we still have to use along with HubSpot, unfortunately, due to systematic issues with our processes) that is stuck in a stagnant, non-interactive interface. Once we implemented HubSpot, even at the beginning stages, things changed dramatically, and our efficiency in sales and marketing shot up immediately. The fact that HubSpot offers training and certification on the product itself and inbound principles is an incredible bonus as well. It's changed how I view and do sales.
Great Software with Powerful Tools
What do you like best about the product?
I like that Hubspot has a lot of features that can be reached within the same page. You can add notes, email customers, make a phone call and schedule tasks at the same place. It's really convenient, and you can even track if your potential clients have clicked your emails or not.
What do you dislike about the product?
So far I can't think of any parts that I dislike. Basically it's a software that's easy to learn and use, and it can be very powerful for advanced users.
What problems is the product solving and how is that benefiting you?
The most useful part of HubSpot CRM is that it's very easy to track the status of your client. It's very organized and easy to pull out the data.
Recommendations to others considering the product:
Don't hesitate to give it a try. There're a bunch of CRM products that can be found in market, and each one has its own pros and cons. You should try them in order to find out which one is the best to you. I'm really glad that my company is using Hubspot and introduced the software to me. My company is using Hubspot free edition, and I feel that it has already provided strong features, not to mention how good it will be if you pay for the advanced edition.
Best CRM in the Business
What do you like best about the product?
Marketing tools are easy to set up and will bring a lot of traffic to your websites or customers to your pipeline, workflow creation help you to get a better lead management.
What do you dislike about the product?
When creating workflows you cannot sync any deal information into the contact information record of your hubspot contact. When using calls the tool does not provide too many options like a predictive dialer, but if what you want is to blow through a bunch of calls you can add other integration apps.
What problems is the product solving and how is that benefiting you?
We use all Marketing tools to increase traffic into our 50 websites, dashboard reports help us to have a good view of our pipeline.
Since we implemented hubspot into our database, the quality of the leads we receive daily has increased.
Since we implemented hubspot into our database, the quality of the leads we receive daily has increased.
Recommendations to others considering the product:
If you want to increase your sales & have a total control of your database and pipeline, you need to switch to hubspot today as onboarding will take a couple of months, from watching videos, to create your settings and pipeline, you'll want to start today though.
Hubspot Training and Support is Excellent
What do you like best about the product?
My favorite part of Hubspot is the volume and breadth of training and support material. They have built an accessible learning system once you sign up that connects you with onboarding staff and video training to help you learn the ins and outs of the software, and industry best practices and strategies. This is great for my own training, as well as helps alleviate the time it takes for me to train my team members. Hubspot's marketing toolset is great. If you're looking for a toolset to optimize blogging, email, and content marketing SEO, this is a great choice to look into.
What do you dislike about the product?
Sometimes I come across features that are missing that seem like no-brainers to include, like having a search function that can filter through all of the information in the contact record (currently the search only looks through certain parts of the contact record), or logging email attachments in the contact record. That said, they are constantly coming up with new updates and actively look for customer feedback. Hubspot is not your solution if you need a complex CRM or need to do advanced customized filtering and reporting - however, it does integrate with Salesforce if you do need a more complex CRM but would still like to use Hubspot as your marketing tool hub (I personally think the Hubspot marketing tool set is superior to Pardot). If your business model needs support for a very high volume of contact records needing custom reporting, then you may want to look into the SFDC integration. I also run into roadblocks because I don't know how to code in Hubl - I am going to have to hire a freelancer to help support more complex designs. They recently added WYSIWYG functions to the email templates, so I'm hoping they add this to the landing page feature soon as well, which would really improve this challenge for my team.
What problems is the product solving and how is that benefiting you?
We use Hubspot to power our blog, email, landing pages, and other content marketing efforts. We also use the Sales toolset as our main CRM system to track and record communication with our clients across our organization. We feel this is a good solution for the volume of contacts we're working within our business model, and we feel we get value from our subscription at this level. I think the marketing tools and the training programs are excellent.
Not the most efficient
What do you like best about the product?
Hubspot makes managing digital marketing tasks a breeze. I enjoy having one platform to send emails, plan social media posts, and edit the website. It was very efficient and user friendly. Easy to train new staff and great training resources
What do you dislike about the product?
It's a little pricey for what you get. They are difficult to work with, and require alot of custom html templates. If you are not familiar with html, then there is another fee to purchase email and web page templates. They also recently reduced the amount of free reports, and you have to sign up for an extra fee to receive all the reports. I don't like the idea of being nickled and dimed every year. The CRM and sales side is super difficult and clunky.
What problems is the product solving and how is that benefiting you?
It streamlines our marketing process and makes one tool for our marketing, digital marketing, inside and outside sales to work and communicate within. Makes remote marketing super easy to do and efficiently manage a team.
Recommendations to others considering the product:
Work with a certified agency if you get outside support, and verify it through hubspot. Take the certification courses, but overall an easy platform to use.
Inbound Marketing Captures Data and Converts to KPIs
What do you like best about the product?
HubSpot is the pioneering lead of inbound marketing! Consequently, they do an exceptional job of collecting customer data. Once active the dashboard become a critical part of one's day as a marketer. It allows one to start to connect the dots between the inbound campaigns and the actual customers who respond. In addition, HubSpot offers additional marketing automation solutions that one can plug into that allows marketers a complete understanding of their interactions with their audience.
What do you dislike about the product?
HubSpot is a fantastic company, but the problem is vendor lock. Once you become a customer, it becomes very difficult to leave or export one's data to 3rd parties without HubSpot throwing up a lot of road blocks. HubSpot makes it easy to join, but very difficult to leave. One should think twice if committed to traditional forms of marketing (which are still very important). If so, you will have a difficult time integrating such efforts with HubSpot.
What problems is the product solving and how is that benefiting you?
I had a couple clients who are sold on the idea of HubSpot's inbound marketing philosophy. They wanted a turn-key solution and as a result we invested in HubSpot and found a good home. Great company with a lot of valuable customer support. The marketing library is incredible as it is loaded with an endless amount of free, up-to-date reports on industry trends and best practices.
Recommendations to others considering the product:
HubSpot is an incredible company, but the issue of vendor lock is real. Be careful about committing if you are still going to leverage traditional marketing channels.
Okay-ish
What do you like best about the product?
Hubspot is pretty good at organizing people and making sure that it is easy to find people. Lots of cool templates and articles popping up frequently.
What do you dislike about the product?
I don't like how Hubspot isn't efficient in presenting meaningful analytic data. The data is very low quality and something I could create on my own in Excel.
What problems is the product solving and how is that benefiting you?
Sales Prospecting and doing market research. It is useful to be able to look at properties from an outbound touch (time, location) and then improve upon it by using a formula. This guides outreach strategies. Hubspot is also very good for managing pipeline and showing different deal stages in a way that is very comprehensive and easy for anyone to understand. Deal stages are customizable and clearly laid out making understanding pipeline a simple process.
Recommendations to others considering the product:
If this is someone's first time with a CRM, I would highly recommend it. That being said, it is a little overpriced.
Expensive But Great Features
What do you like best about the product?
Having created the first CRM system for our company through Hubspot, I have found that the large amount of features and customisable options has made the whole process simple.
Being able to create your own customisable fields has been a life-saver and a game changer for setting up a CRM ecosystem.
Being able to create your own customisable fields has been a life-saver and a game changer for setting up a CRM ecosystem.
What do you dislike about the product?
To gain the full functionality of the Hubspot suite is prohibitively expensive for a SME.
However, there are workarounds and enough links to third-party systems that help mitigate this.
However, there are workarounds and enough links to third-party systems that help mitigate this.
What problems is the product solving and how is that benefiting you?
Previously my company had no central database for customer data, so installing Hubspot in our day to day work flow has been game changing.
Recommendations to others considering the product:
Go for it. The content management features are superb and really easy to use. We will never go back to not having a customer contact CRM. It has proven to be invaluable.
Awesome CRM tool for visual representation of sales activities
What do you like best about the product?
I really like the way we could customize the sales funnel and add the stages we follow while reaching out to prospects.
The mobile app is another best thing about HubSpot, the app makes it very easy to record and update information in the system.
The mobile app is another best thing about HubSpot, the app makes it very easy to record and update information in the system.
What do you dislike about the product?
Nothing specific. It has sales analytics packages that I would like to have someday but for now, I really like the way it represents the sales pipeline
What problems is the product solving and how is that benefiting you?
We have sales teams in India and the US and we reach out to customers all around the globe for process improvement. For a small team like ours Hubspot is the perfect solution to generate weekly MIS reports and see the effectiveness of our campaigns.
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