We had legacy integration tools like TIBCO. We needed a quick, cloud-based integration solution that could easily handle file transfers, manage heavy workloads, and provide a user-friendly interface. Additionally, if any file transformations are required, those should be simple to execute. GoAnywhere MFT meets all these needs, which is why we decided to use it.
External reviews
External reviews are not included in the AWS star rating for the product.
Secure, intuitive, and backed by outstanding vendor support and automation features
What is our primary use case?
How has it helped my organization?
We previously used a legacy integration tool, which had limitations on the systems it could connect to. For instance, I need to upload files to SharePoint, and GoAnywhere MFT has a default SharePoint Online connector, which makes my life easier. It includes various built-in connectors like Blob Storage, SFTP, SMB, and a Cloud Connector, along with a separate Data Lake Connector. You simply select the connector you need, fill out the necessary details, and you're ready to go. This has allowed me to focus more on file transformation rather than just connectivity with different systems. Additionally, I’ve observed that GoAnywhere MFT effectively manages heavy loads and large file sizes, which improves efficiency and meets client expectations for the file transfer tool. It enhances visibility and provides improvements in many areas, from the in-built connectors to managing the load of larger files. Overall, I can confidently say that it is a significant improvement over legacy tools.
We aim to achieve automation wherever possible. For example, we have a large number of applications. During an outage, we need to shut them down, which was previously done manually. Now, using a Secure Form, we can create a script that includes the necessary commands, and we can simply execute it. This process saves us time and reduces manual effort. Secure Form allows us to build automated scripts that manage this process, eliminating the need for manual intervention and saving both time and effort.
What is most valuable?
The best aspect is how user-friendly it is. When you log into the platform, everything is right in front of you. If you want to see transfers or schedules, it's easily accessible. You can also view logs and performance characteristics, as well as details about expiring certificates and keys and what actions you need to take. Everything is straightforward and user-friendly.
One of the unique characteristics of GoAnywhere MFT is that it can manage various platforms, which is a significant advantage. This is where its reliability shines, as it is compatible with most systems. For example, it works well with SharePoint, SFTP, and REST API calls. Overall, it's very user-friendly and reliable across different platforms in our managed environment.
We extensively use connectors, especially with SharePoint. From my perspective, the connectors in GoAnywhere MFT are quite reliable. One of the most important aspects is their security. The organization I work for places a strong emphasis on data security, as our data is sensitive. These connectors play a crucial role in maintaining secure connections because access isn’t granted without passing a token. After that, you can exchange data smoothly. In addition to SharePoint, we also utilize data lake connectors and Azure Blob connectors. The choice of connector often depends on the type of end system or the system on the other side. Overall, these connectors are dependable and help establish a secure trust between systems while also being user-friendly.
What needs improvement?
I recently came across an area that needs improvement. For instance, there's a lack of flexibility when it comes to transferring files between systems, specifically when one of those systems is SharePoint. SharePoint has some default fields, such as name, modified by, and modified time. Now, imagine a scenario where the SharePoint admin adds a custom field for the file creation date and time. They're looking for this to reflect when the file was created at the source, not when it was uploaded to SharePoint. The requirement is for TMFT (the Transfer Management File Transfer) to extract that creation time from the source and input it into the custom field in SharePoint. However, the limitation with GoAnywhere MFT is that it primarily offers an upload option to SharePoint without allowing flexibility in terms of selecting and mapping SharePoint fields. This lack of adaptability can be problematic. There are default connectors and datasets in GoAnywhere MFT that can be modified to some extent for specific needs. Yet, when unique requirements arise, users often have to find workarounds or navigate through different processes to achieve their goals. If GoAnywhere MFT could enhance its flexibility in selecting data and transferring files, it would significantly improve the overall user experience.
For how long have I used the solution?
I have been using GoAnywhere MFT for approximately four years.
What do I think about the stability of the solution?
Obviously, there are no solutions in IT that are completely free of bugs. However, in terms of stability, GoAnywhere MFT is quite reliable. I would rate it a nine for stability.
What do I think about the scalability of the solution?
It's scalable. However, within our organization, we have some architectural restrictions that prevent us from utilizing API calls. Therefore, while it is scalable, there are certain limitations. For example, some connectors like SAP are not available, so I would rate scalability at seven.
Currently, there are over 150 to 180 users utilizing the GoAnywhere solution in our organization.
How are customer service and support?
I would rate them a ten out of ten. The vendor support is one of the best ones I've ever worked with. They are always available, even if I need to call them in the middle of the night. They not only help you resolve issues but also ensure that you feel comfortable managing them in the future. Their support team is friendly and accommodating, making vendor support one of the best features of GoAnywhere MFT.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with on-premises TIBCO MFT. The GoAnywhere MFT platform is an outstanding MFT solution. If I were to rate the effectiveness of various MFT systems, I would place TIBCO MFT at about 50%, while GoAnywhere MFT easily stands at 90%. This is because other MFT tools, like TIBCO MFT, can be quite complex. They typically require multiple components, such as an internet server platform, a server command center, and various infrastructure platforms, to ensure that file transfers occur smoothly. In contrast, GoAnywhere MFT consolidates everything into one platform, making the process much simpler.
Additionally, when comparing GoAnywhere MFT to other tools, one of its significant advantages is reliability. The way GoAnywhere MFT handles issue investigation is much more efficient. It features an extensive logging system that allows users to easily review logs and identify what went wrong and how to fix it. On the other hand, with other MFT systems, like TIBCO MFT, we often had to struggle to pinpoint the exact problems. In this regard, GoAnywhere MFT surpasses other MFT platforms that I have experience with.
One more thing to consider when comparing GoAnywhere MFT to other tools is its reliability and the approach it takes to investigate issues. GoAnywhere MFT has a much more extensive logging system, making it easier to navigate the logs and determine what went wrong or how to fix a problem. In contrast, with other MFTs, like TIBCO MFT, we often struggled to pinpoint the exact issue. In this regard, GoAnywhere MFT outperforms other MFT platforms that I have worked with.
How was the initial setup?
It’s on the cloud. It’s on Azure Linux servers.
I was not the primary point of contact during the initial deployment, but I worked with the team that handled it. It was quite complicated because when you set up the GoAnywhere MFT for the first time, there are many components to configure. You need to set up storage separately, manage the database, configure the GoAnywhere MFT nodes, and set up the gateway nodes. Additionally, you have to create user groups and ensure that access is limited to the right individuals. Overall, the initial setup was lengthy and a bit complicated. It took months. If I remember correctly, it was around two to two and a half months.
It does require maintenance. There are different types of maintenance we need to consider. First, there are the Linux servers on which it's installed, specifically the Azure Linux servers. The Azure Linux team provides guidelines that require us to perform certain installations and upgrades on those servers. For instance, if we are using Tomcat with GoAnywhere MFT, it's installed on that server as well. If the server team plans to upgrade Tomcat, we must check with the GoAnywhere MFT product team to ensure that the new GoAnywhere MFT version will be compatible with Tomcat. If it is compatible, we need to ensure the maintenance and upgrade process goes smoothly without impacting GoAnywhere MFT. If it’s not compatible, we’ll need to find ways to make the GoAnywhere MFT version compatible.
Also, the GoAnywhere MFT team releases a new version every six months, so we must make thorough preparations and develop a plan for the upgrade. Additionally, from a performance standpoint, if volume utilization increases, we need to assess whether to remove some items or increase the storage size. Just a couple of weeks ago, I had to increase the storage from 1TB to 1.5TB because it was impacting performance—the file transfers were becoming slow. Therefore, various maintenance activities need to be performed regularly.
What was our ROI?
I'm not the best person to discuss this, but from my experience, I can estimate a return on investment (ROI) of about 30% to 40%. This is because you often spend a lot on legacy tools but receive very little value in return. However, when you transition to this platform, you can implement many solutions using existing products and licenses without incurring significant additional costs. As a result, you can implement more solutions that can generate additional revenue. So, I would assume a return on investment of around 30% to 40% percent.
What's my experience with pricing, setup cost, and licensing?
It is cost-efficient.
The purchase of the solution was a direct purchase.
What other advice do I have?
I would strongly recommend it. The way it manages our file transfers, along with the excellent vendor support and automation capabilities, makes it a worthwhile tool for file transfers.
I would rate it a ten out of ten.
Understanding and implementing with ease, while AI chat support for quick assistance is suggested
What is our primary use case?
I am still trying to figure out my use cases for GoAnywhere MFT as I am still learning how to use it and determining the best way to utilize the software.
What needs improvement?
What I can suggest right now about GoAnywhere MFT is the integration of AI for chat support, as I am still trying to find my way around the app. I would appreciate seeing an AI assistant for GoAnywhere MFT. For a first-time user, instead of struggling to learn how to use it independently, you could ask, 'GoAnywhere MFT bot, can you help me with this? Can you help me with that? How do I do this? How do I do that?' Just quick, on-the-spot assistance.
I feel everything that is there is sufficient. I do not think there is a need to add anything. People always say there is always room for improvement, but for me, it is enough, so it does not appear that everything is clashing. I feel there is nothing to improve right now. However, as time progresses, perhaps because of innovation and new technology, they will find new things to implement. The only thing I believe they should implement is what I mentioned about the assistant, where users can ask questions and get answers immediately.
For how long have I used the solution?
I started using GoAnywhere MFT about a week ago, having seen the review, so I just registered for the review. It has not been more than a week since I began using it.
What do I think about the stability of the solution?
I have not seen any lagging, crashing, downtime, or any sort of instability with GoAnywhere MFT. By now I would have complained about that.
How are customer service and support?
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick questions and get answers within 24 hours. For me, the user interface is understandable; it is not something that required extensive effort to use. I am the type of person that, if I have an issue, I search on YouTube or Google or ask ChatGPT, 'How do I understand this better?' It is not difficult for me, but I feel a 24-hour chatbot would be beneficial instead of using external resources.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have never used any other alternatives to GoAnywhere MFT.
How was the initial setup?
The initial installation for GoAnywhere MFT was easy for me because I could use YouTube, so it was straightforward to follow and implement. However, not every first-time user might find it easy. For me, it was not so difficult.
What's my experience with pricing, setup cost, and licensing?
Regarding GoAnywhere MFT's pricing, I think it is quite affordable since it was subscribed for me by my boss.
What other advice do I have?
The main reason behind getting GoAnywhere MFT was that it was recommended to me by my boss, so I am still trying to learn how to use it. It is software that was recommended for me to learn; to learn how to use, find out the details of the whole software, how it works, and implement it because I work as a full-stack developer.
On a scale from one to ten, with ten being the highest, I rate GoAnywhere MFT a seven. I am just a user of GoAnywhere MFT; I do not have any partnerships with them. I have no problem if the GoAnywhere MFT team wants to contact me if they have any questions about this review. I am always available and okay with being a reference for GoAnywhere MFT, which allows their marketing department to contact me later.
Automation simplifies file transfer and builds confidence in security
What is our primary use case?
As I said, mainly for secure automated file transfer between our internal systems and the databases such as MySQL and the external business partners. We use GoAnywhere MFT for secure protocols such as Secure File Transfer Protocol, File Transfer Protocol, and HTTPS. I have used it for securely transferring the files.
As a core data engineer, I used to transfer the files over the databases with GoAnywhere MFT. I haven't used any other tools to transfer the files. This is the first software I'm using to transfer files as a tool, so I don't know very much about other tools.
What is most valuable?
I appreciate the features of GoAnywhere MFT such as advanced workflows to automate all the transfer and reduce manual effort. The logs and reporting are very helpful for checking all the compliances. The encryption is quite good. The main feature which is very useful is connectors to connect it with cloud services such as AWS, Azure, GCP.
The automation in GoAnywhere MFT really helps us because it reduced the manual work significantly. We can transfer hundreds of files with zero manual interventions. The audit trails also help during the compliance audits. It has given stakeholders more confidence in the security of file transfer. It also helped developers to securely transfer the files. Overall, the impact was very good and positive in our business and personal improvements.
What needs improvement?
Overall GoAnywhere MFT is good, but I would love to see more AI-driven analytics for monitoring. In our company, the data analyst used to monitor it for transfer patterns and they require some more modern UI and smoother upgrades with less downtime. This feature could be improved to make it better.
The transferring with GoAnywhere MFT is not visible during maintenance. We have to monitor it manually, so there is a need for a dedicated team to manually monitor it. It needs some maintenance.
For how long have I used the solution?
I am a data engineer professionally and I have been using GoAnywhere MFT for around six months, as I have started a new job in Cognifize. I use it mainly for secure automated file transfer. I am still learning it because it's a little bit complex at the start.
What was my experience with deployment of the solution?
At the start, the process of deploying GoAnywhere MFT and the learning curve was very difficult. Currently, it feels quite easy. The deployment is quite easy for me now, but at the start, there were difficulties to deploy it.
What do I think about the stability of the solution?
Both stability and scalability of GoAnywhere MFT are strong points as it's a very scalable file transfer tool. Stability is good. We started with a few jobs and scaled it to 100 without any issue. Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
What do I think about the scalability of the solution?
Both stability and scalability of GoAnywhere MFT are strong points as it's a very scalable file transfer tool. We started with a few jobs and scaled it to 100 without any issue. Stability is excellent, downtime is rare, and even large files can be transferred completely without any problem.
How are customer service and support?
The technical support for GoAnywhere MFT is very responsive. We have raised many tickets, and the support engineers had deep product knowledge and they are very helpful. I would rate them an 8 out of 10.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I haven't started working on agents in GoAnywhere MFT.
How was the initial setup?
Sometimes we use GoFast in GoAnywhere MFT because there are many failures or server issues. We use GoFast because the protocol sometimes doesn't work properly.
What about the implementation team?
There are 30 to 35 members in my overall data engineering team who use GoAnywhere MFT.
What was our ROI?
GoAnywhere MFT saves a lot of time because it automates approximately 20% to 30% of manual work. In terms of money, it really saves 30% to 40%. We can make it 30% to 40% time saved with GoAnywhere MFT.
What's my experience with pricing, setup cost, and licensing?
I think the price of GoAnywhere MFT is moderate because it's not much on the higher side and not also on the lower side. It's quite good, but it's a choice of my company's.
What other advice do I have?
As of now, I have used only Salesforce as a CRM with GoAnywhere MFT and some databases such as MySQL. I haven't started any ERP yet, but I am working on CRM such as the Salesforce platform.
When I was working as a full-stack developer at the start, I used Secure Forms once with GoAnywhere MFT, but not currently because I totally changed my career to data engineering.
I really want to recommend GoAnywhere MFT to others because it's really good for transferring files securely. There are many other tools available in the market, but this is affordable. We can afford it for small organizations. I have rated this solution 9 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automation and comprehensive security transform file transfers
What is our primary use case?
My use cases for GoAnywhere MFT are that we are basically using it to automate all our inbound and outbound file transfers that we have with different clients and different users through the HTTPS protocols, FTP, et cetera.
We transfer files internally and externally using various different means such as the FTP server, so that we can easily transform our day-to-day file transfer from one source to another.
What is most valuable?
What I appreciate most about GoAnywhere MFT is that it has all the features we require, with comprehensive security features being the most notable.
I find that agents work very perfectly whenever they are required. Whenever we have to call any kind of file transfer protocols, the agents are activated very instantly and are working perfectly fine.
Their CLI or command-line interface is very good, and the automation of all the file transfers that we have is fantastic.
I saw the benefits of GoAnywhere MFT within 15 to 21 days, as we are using it to automate all the processes. The secure forms are highly secured, as they follow all the security protocols such as HTTPS and FTPS, so we are not worried about the security concerns.
In terms of secure forms that allow you to fill out and submit information online through a custom-made form, they always prompt for the required permissions to initiate any kind of transfers. The user credential is always required for that.
What needs improvement?
In the areas where GoAnywhere MFT could improve, I find that for a few tasks, sometimes it becomes more complex because the workflows they have are complex to understand.
Their product documentation is very hard to learn. It requires deep knowledge of technical expertise or prior product expertise to learn more about this product.
Sometimes we see that the product has some bugs in some stages while we are automating the file transfers from our systems, and we have seen some bugs where the output is not generated as expected.
The Fortra or GoAnywhere team could provide training material or product documentation in a very easy format or make it easily available to the end-users. If they simplified their work logic or the workflows within Fortra, it would be great. Otherwise, it is always a challenge for the users.
For how long have I used the solution?
I have been using GoAnywhere MFT for 2.6 years.
What do I think about the stability of the solution?
Except for the few bugs that we have identified, everything is fine and stable.
Regarding the bugs I have encountered, we have seen cases where we have initiated the file transfer from one source to another, however, it was interrupted in the middle and prompts some messages that are unable to be read by humans. These are encrypted messages, which indicate that the operation was interrupted in between.
What do I think about the scalability of the solution?
Scalability is something we generally don't require. Once upon a time, we did require it because we had a large amount of data to transport from one location to another, but except for that, I can say that it is highly scalable.
How are customer service and support?
I have contacted the technical support or customer support many times. The quality of support is fine, however, I can say that they are not very technical professionals. Whenever we see or observe any kind of bugs, they simply say to just log the ticket or email our customer support, and they will get back to us. By following their resolution methods, we are unable to find those steps, so ultimately, we have to troubleshoot from our end and look after all these things from our end only.
How would you rate customer service and support?
Neutral
How was the initial setup?
It took me the first seven to ten days to fully set it up.
It does not require any maintenance on my end, as it is managed by Fortra, and it is a managed service.
What about the implementation team?
A team of generally six to seven people was required initially, and after the initial setup, they left this group to work on some other operations. Initially, there were six to seven, and later on, it is supported by three to four members.
What's my experience with pricing, setup cost, and licensing?
Their pricing is not so high; it is moderated, and we can easily afford it.
Which other solutions did I evaluate?
I have used alternatives to GoAnywhere MFT, including TeamViewer and some open-source software such as FTP transfer. Within MS-DOS, we have tried, and for cloud-based solutions, we have used AWS file transfer services.
What other advice do I have?
The learning curve for GoAnywhere MFT is hard if you are going through the product documentation and manuals. However, if you are doing hands-on and practical learning, then it is easy. One or two persons who are very non-technical are functional guys, but they are now able to work on this by giving them the initial hands-on training or practical training, while those technical people always follow them.
Overall, GoAnywhere MFT is fine, and I would rate it nine out of ten. We are only customers of Fortra, as we are using the product. We are not providing any kind of reselling or acting as a software vendor.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Easy to learn and facilitates data manipulation with Shell scripting
What is our primary use case?
We manipulate data in XML format. We parse the XML file and make modifications using shell scripting in the GoAnywhere MFT tool itself. After that, we place the files using FTP and SFTP protocols.
What is most valuable?
My favorite feature is shell scripting. When there is compatibility with the GoAnywhere MFT tool, we can implement shell scripting with respect to the functionality.
I use Amazon S3 bucket connectors, FTP and SFTP connectors, and several DB connectors. All necessary information can be found in the GoAnywhere MFT documentation. If I am unfamiliar with any connector, I first consult the documentation. After reviewing the documentation, if changes or scripting are needed, I opt for shell scripting. Otherwise, I proceed with the existing configuration. I used SSL security certifications for security purposes.
What needs improvement?
Regarding data parsing on files such as XML and JSON, we mostly perform manipulations on the files themselves. I am unable to accomplish this with the predefined functions provided by GoAnywhere MFT, which is why I use shell scripting. It would be better if more predefined functions were included for these operations.
For how long have I used the solution?
I have used GoAnywhere MFT for approximately 1.5 years.
What do I think about the stability of the solution?
When running in production, it operates smoothly, but on a local system, there might be issues due to load balancing.
What do I think about the scalability of the solution?
The scalability was very good.
How are customer service and support?
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly as expected, possibly due to limitations in L1 support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used APIs as alternatives. In such cases, I use REST calls to pass the data, perform manipulations, get the response, and then continue with the flow.
How was the initial setup?
The deployment was very good. There wasn't any complexity. It was an easy process.
What's my experience with pricing, setup cost, and licensing?
Pricing was handled by my project management and higher management team. I personally used a 30-day free trial account. I didn't take any subscriptions.
What other advice do I have?
I would rate GoAnywhere MFT a nine out of ten because it's quite good and easy to learn. If someone in IT is picking it up, they can typically master it within 10 to 20 days, so that's not a concern. The documentation is also well-written, which makes the learning process much simpler.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Automation streamlines file transfers and enhances data security
What is our primary use case?
My current use case is more about secure data or file transfers via the Fortra in our organization.
What is most valuable?
The automation part is my favorite feature, which is pretty easy and quick. I can schedule the transfers and it works fine. Every time a trigger is associated based on the schedule time, it transfers the files securely via the encryptions they have. The fantastic security securely transfers the data, addressing the compliances, which is fine for us.
I saw the benefits of GoAnywhere MFT before using it; there was a need in the organization, and then seniors determined to implement this.
What needs improvement?
The pricing is high for GoAnywhere MFT, and speed can be one of the features they can look forward to improving. We are based in India, so for the Indian market, the pricing is pretty high. Large organizations which have large files can use it, but for mid-size organizations, it's a heavy cost.
They can try implementing a feature of caching the data offline to the remote agents so that there should not be any loss of connectivity. This could be an improvement area.
For how long have I used the solution?
I have been using GoAnywhere MFT in my career for one year.
What do I think about the stability of the solution?
So far, there have been no issues related to lagging, crashing, or anything similar.
What do I think about the scalability of the solution?
The overall scalability of GoAnywhere MFT is good.
How are customer service and support?
The quality and speed of the support were good. The issue was resolved within a day. It was related to some automation at the edge where we were trying for the workflow creation and it was not triggering. The folder and transmission of data were not triggered automatically. We reached out to them and it got sorted.
How would you rate customer service and support?
How was the initial setup?
When I first started using GoAnywhere MFT, it was pretty easy. There were some KT sessions arranged by the seniors. Two or three sessions would be good enough to make anybody comfortable with the use cases of the solution.
What about the implementation team?
We are just a user, a customer of Fortra or GoAnywhere.
What's my experience with pricing, setup cost, and licensing?
The pricing is high for GoAnywhere MFT. For the Indian market, the pricing is particularly high.
What other advice do I have?
On a scale of 1-10, I would rate GoAnywhere MFT a 9.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Easy to use file transfer solution
oAnywhere MFT Cut Down Our Transfer Errors and Saved Hours Weekly
The biggest benefit has been compliance—auditors now get full visibility into who sent what, when, and how. It also reduced the time we spend troubleshooting; instead of searching through server logs, we get instant alerts if something fails. Overall, it’s helped us standardize processes, cut down on errors, and save hours every week that used to be spent on manual checks.
GoAnywhere MFT Review: Securing College Data Transfers
Enables secure data transfers and improves integration through automation
What is our primary use case?
We are using GoAnywhere MFT for many resources such as SFTP and FTP. We can create projects, schedule triggers, monitor, and view log levels for file size verification. I work on the server level, agent, service manager, and memory-related issues. I use connectors for services such as Salesforce and SharePoint.
In the Resource component, there is a Cloud Connector option where you can search for Salesforce or other connectors. For Salesforce, we need to configure items such as username, password, auth URL, and authentication type. The Salesforce developer team provides all the details for configuration in the Salesforce connectors. These external systems are integrated using connectors from external to internal systems.
I use GoAnywhere MFT Agents as coordinator and participant types. When one is shut down, we can work on another. The security policy includes Auth URL, auth security policy, and basic authentication in GoAnywhere MFT. It's web-based for external and internal users, providing user-friendly interfaces with SFTP and FTPS for security. For sensitive data, we can use secure forms or encrypt the data. We use TLS, SSL commands, Transport Layer Security, and Secure Socket Layer.
In my organization, approximately four members work with GoAnywhere MFT. On the business side, there are five to seven members who check code level or logs level, totaling nine people, including clients and organization members.
How has it helped my organization?
In my business case, it has saved about 30% in resources.
What is most valuable?
The best features of GoAnywhere MFT are its automated process capabilities. It is scalable, reliable, and requires minimal time to receive files from external to internal systems. It is more secure compared to other tools.
The solution provides excellent connectivity through its range of connectors. In the Resource component, there is a Cloud Connector option where users can search for various connectors like Salesforce. The configuration process requires setting up a username, password, auth URL, and authentication type. The Salesforce developer team provides all necessary details for configuring the Salesforce connectors, enabling integration between external and internal systems.
What needs improvement?
In GoAnywhere MFT, there are memory-related issues that need improvement. Sometimes it shows varying memory usage from 500 GB to 2 GB, and these issues can persist for multiple days.
The areas that could be improved include security-related automation, as files sometimes do not reach their destination on time. There is a need for upgrading older products and protocols. The security area needs enhancement, particularly in protocols such as FTPS and SSH key implementation. With numerous multi-factor authentication users and partners, security improvements are essential.
While the interfaces are satisfactory, automation needs improvement. Sometimes the configuration for automatic file transfer to target locations fails, so improvements are needed in both automation and security policy areas.
For how long have I used the solution?
I have been using GoAnywhere MFT for the last 3.5 years.
What do I think about the stability of the solution?
In terms of stability, I rate it at 8.5.
What do I think about the scalability of the solution?
For scalability, which refers to the capacity for my team and files, I find it to be scalable.
I consider it to be a 9 out of ten in terms of scalability.
How are customer service and support?
I rate the technical support for GoAnywhere MFT at 8.5 out of 10. The lower score is because I don't have access at the server level. If the MFT team provided all access, we could work single-handedly. Due to organizational policy, we don't have server-level access. Another team member manages server-related issues. We can share related issues and provide details. Sometimes we get help from the vendor, Fortra. We can raise cases with Fortra, who then suggests solutions to resolve issues.
How would you rate customer service and support?
Positive
How was the initial setup?
When deploying GoAnywhere MFT in your system, configuration is required at the server level. The process begins with downloading the file from the Fortra portal. Fortra provides comprehensive documentation on installation and command usage. After downloading, server-level configuration is performed using Linux or another operating system.
For project deployment, creation begins in the development environment. The developer team provides XML or zip folders, which are then extracted and moved to the test environment. Testing ensures files reach their target location. After successful testing, the project moves to production. Postman is used for testing functionality in production. Server-level checking includes agent and resource verification, protocol testing, and logs level checking.
What was our ROI?
The return on investment depends on financial and resource type factors.
What's my experience with pricing, setup cost, and licensing?
The pricing for GoAnywhere MFT is inexpensive compared to other solutions.
Which other solutions did I evaluate?
Compared to products such as Axway and IBM Sterling tools, GoAnywhere MFT is more scalable, reliable, and cost-effective while maintaining security. If issues arise with GoAnywhere MFT, users can contact the Fortra team for support. Axway lacks vendor support, is less reliable, and more expensive. IBM Sterling, which many organizations use, offers similar features to GoAnywhere MFT, and both have dedicated support teams through their respective vendors.
What other advice do I have?
I recommend GoAnywhere MFT to other users. Currently, 80% of the market uses GoAnywhere MFT because it is secure, scalable, reliable, and easy to implement or deploy. Users can get help from team members or reach out to vendors for support and collaboration.
The overall solution rating I would give it is a 9 out of 10.