Jitterbit Harmony Enterprise Automation Platform

What do you like best about the product?

UI/UX - Jitterbit has put a great of work into their new cloud-based version of Jitterbit Studio. The new version is a substantial leap in quality visually, and has features that make common tasks faster to perform.

Integrations - I have yet to come across something I need to integrate with that Jitterbit lacks. Salesforce, Sage Intacct, etc; it's all there. And if I do come across something that isn't officially supported, the tools are there to build that integration manually.

Performance/Support - Jitterbit has been one of the most stable products we've used. We have very rarely ever had any issues, and the few we have had have been largely self-inflicted. And Jitterbit's support has been quick to respond and helpful in helping us solve the issue.

Pricing - Considering how crucial this product is to our processes, it has been well worth the cost for our company. We haven't found a product that does it better for the price.

AI/Intelligence - While I have more limited experience with this feature, I have used it to some extent recently, and it has been helpful in pulling related information that I need from the documentation.

What do you dislike about the product?

This is a harder question to answer. If anything, it's the loss of support for MacOS before Windows for the Jitterbit Studio client app. However, we've known it would happen eventually and are already moving everything to the cloud version.

What problems is the product solving and how is that benefiting you?

Our vendors send and receive data from SFTP servers. The format is rarely one that we can control, so that data needs to be transformed before it can be consumed by our systems. It also directly integrates with Salesforce and other products that we use, which cuts down on the amount of manual configuration needed.

What do you like best about the product?

Fast, reliable API integrations, Strong support team, quick fixes

What do you dislike about the product?

Documentation could be more detailed, Pricing is high for smaller teams

What problems is the product solving and how is that benefiting you?

Jitterbit connects our CRM, ERP, and e-commerce platforms so data syncs automatically instead of manual exports/imports. This saves our team several hours a week, reduces data-entry errors, and gives us more real-time visibility into order and customer status across systems.

What do you like best about the product?

What I like best about Jitterbit is how easy it makes it to connect different systems and automate workflows without needing heavy custom development. Its intuitive interface, prebuilt connectors, and flexible integration options help save time, reduce manual work, and improve data consistency across applications.

What do you dislike about the product?

What I dislike about Jitterbit is that the initial setup and learning curve can take some time, especially for users who are new to integration platforms.

What problems is the product solving and how is that benefiting you?

Jitterbit helps us connect with outside SaaS systems and automate data exchange between different platforms. This reduces manual work, improves data accuracy, and makes our workflows more efficient. It also provides auditable logs, which help us track integration activity, troubleshoot issues, and support compliance requirements.

What do you like best about the product?

The biggest value Jitterbit provides is its ability to bridge the gap between our legacy IBM i (AS/400) ERP and modern cloud applications. Our ERP is over 20 years old, and replacing it is not currently an option, so having a reliable integration platform is essential.

We use Jitterbit every day to exchange data between our AS/400 ERP, Salesforce, and other business applications. Without it, many of these processes would require custom development or manual file transfers. Instead, data flows automatically and reliably, saving our team a significant amount of time and reducing errors.

Another feature I appreciate is the flexibility of the platform. It supports different integration methods, making it easy to work with databases, APIs, and flat files within the same solution. This has allowed us to modernize our IT landscape while keeping our existing ERP, extending its value without disrupting the business.

What do you dislike about the product?

Jitterbit has worked very well for our integration needs, especially when connecting our legacy IBM i (AS/400) ERP with modern cloud platforms. If I had to suggest improvements, I would focus on the user experience and modernization of the development tools.

The Studio client is powerful, but it feels dated compared to newer integration platforms. A more modern, web-based interface with improved debugging, version control, and collaboration features would make development easier, especially for new users.

I would also like to see more AI-assisted capabilities, such as automatically mapping fields, generating transformation logic, or helping troubleshoot integration errors. These features could significantly reduce development time and simplify maintenance.

Overall, the platform is reliable and delivers a strong return on investment by allowing us to extend the life of our legacy ERP while integrating it with modern applications. The support team has also been responsive whenever we've needed assistance.

What problems is the product solving and how is that benefiting you?

Before implementing Jitterbit, integrating our legacy IBM i (AS/400) ERP with modern business applications required custom development, manual file exchanges, and a significant amount of maintenance. Every new integration was time-consuming and difficult to scale.

With Jitterbit, we now have a centralized integration platform that connects our ERP with Salesforce and other cloud applications through reliable, automated processes. This has significantly reduced manual work, minimized data entry errors, and made information available across systems much faster.

One of the biggest benefits is that Jitterbit has allowed us to continue leveraging our legacy ERP without having to replace it. Instead of investing in costly redevelopment projects, we can integrate new applications quickly and modernize our IT landscape while keeping our core business system in place. This has saved both development time and implementation costs while improving data consistency across the organization.

What do you like best about the product?

UI is good. We are using it as middleware between our local software to cloud

What do you dislike about the product?

a bit upset about support. when require help that send by email. the respond will take some time to respond

What problems is the product solving and how is that benefiting you?

it helps my local software data to sync with my cloud software

What do you like best about the product?

Jitterbit is a capable, reliable integration platform that helps streamline data flows and business processes. Although there are a few areas that could be improved—especially usability and the availability of support resources—our overall experience with it has been positive.

What do you dislike about the product?

There are opportunities to improve the user experience, particularly around documentation, monitoring, and troubleshooting tools. Some processes can feel less intuitive than expected, requiring additional time to diagnose issues or configure more complex integrations. Enhancements in these areas would make the platform even more effective and user-friendly.

What problems is the product solving and how is that benefiting you?

Jitterbit helps solve integration challenges by connecting different systems and automating data exchanges that would otherwise require manual effort or custom development. This has improved the reliability and efficiency of our integrations, reduced data inconsistencies, and enabled faster information flow between platforms. As a result, our teams spend less time on manual processes and troubleshooting, allowing us to focus more on delivering business value and improving the overall customer experience.

What do you like best about the product?

I like that I can host things inside my environment/network using agents with Jitterbit. It enables me to ensure data stays inside my AWS organization.

What do you dislike about the product?

The big thing is the ability to containerize agents and follow a Kubernetes helm chart deploy process. The agent requires much customization in our organization, and if I could have my helm chart created in an ECR of the agent, it would save all the time for me.

What problems is the product solving and how is that benefiting you?

Jitterbit gives us an API management platform to host all our APIs in one spot, ensuring data stays inside my AWS organization.

What do you like best about the product?

The ability to very quickly create interactions with applications, for example BMC Helix using predetermined interactions

What do you dislike about the product?

Web based development means running in multiple tabs can cause conflicts

What problems is the product solving and how is that benefiting you?

Creating reusable APIs to allow rapid onboarding of customer and vendor b2bs

What do you like best about the product?

With the help of the Jitterbit platform, we can convert an XML file to a CSS file using the Digital Ocean third-party platform. We also integrate with the Salesforce system; with Jitterbit, we can manage bulk case creation on the Salesforce side. We receive support from the Jitterbit team whenever we face challenges. Overall, Jitterbit’s UI/UX is simple and user-friendly.

What do you dislike about the product?

From my observation, there’s nothing I dislike on my end.

What problems is the product solving and how is that benefiting you?

We send case notifications on the Telegram platform, which is helpful for field engineers because they receive full details of the fault.

What do you like best about the product?

Good low-code tool for Salesforce integrations, but error troubleshooting needs improvement.

What do you dislike about the product?

Sometimes it’s hard to debug an issue. I wasn’t able to unpublish the custom APIs easily.

What problems is the product solving and how is that benefiting you?

Jitterbit helps us create bulk cases in the Salesforce Case object. It also converts XML to CSV, which further helps us insert records into Salesforce.