What do you like best about the product?

The solution worked fine for most of our needs, once I had a good grasp on it. Support WAS always helpful, even when I tested their knowledge.

What do you dislike about the product?

While they have evolved the solution to support EDI, Message Queueing, and API integrations, they have not evolved the day-to-day data integration side, making data transformation easier with different data types or continuing support for the desktop Design component on Mac computers.
Unfortunately, the people who cared about managing partnerships have left the company. The organization's spirit is not customer-first anymore, and this has led our company in a different direction. Their leadership seemed to think that losing a customer, especially a small one, was something the equity firm that now manages them would not lose sleep over. This is sad because we had a good four-year run with them and are on the verge of expanding and utilizing more of the solution.

What problems is the product solving and how is that benefiting you?

The solution allowed us to integrate with several Healthcare platforms that had not evolved to the point of API-based integrations, which provided us with a competitive advantage.