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Easy Contact Management
What do you like best about the product?
Found the contact management system user-friendly and efficient.
What do you dislike about the product?
Suggests the inclusion of more advanced segmentation features.
What problems is the product solving and how is that benefiting you?
Simplifies managing and segmenting email lists.
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Great tool to skyrocket salesforce adoption.
What do you like best about the product?
Easiness to create guided workflows and show me features for on demand learning.
What do you dislike about the product?
Admin panel can use some improvisation.
What problems is the product solving and how is that benefiting you?
We are training new sales reps on salesforce using EdCast MyGuide. Higher system usage is the key benefit.
Recommendations to others considering the product:
They are flexible with pricing and are negotiable.
Very useful for new employees on boarding on multiple software.
What do you like best about the product?
Ability to create step-by-step guidance, surveys, and multiple multimedia options for guided navigation.
What do you dislike about the product?
Nothing much to dislike but I wish they had more free training sessions for authors.
What problems is the product solving and how is that benefiting you?
EdCast MyGuide is used for onboarding new employees. Benefits include higher productivity for software users.
A Great DAP for end users
What do you like best about the product?
The step by step instructions provided by MyGuide enables users like us to master the software easily and without any external help.
What do you dislike about the product?
Surveys feature could have been more exhaustive.
What problems is the product solving and how is that benefiting you?
MyGUide was used to onboard sales representatives on SFDC applications and train sales team on SFDC. This helped us increase the efficiency of sales users on applications.
We saw reduction in support tickets and increase employee engagement.
We saw reduction in support tickets and increase employee engagement.
Recommendations to others considering the product:
Its a great DAP product which will help you solve your business goals like employee training , User on boarding. The team is friendly, flexible and provide good discounts based on negotiations
So much more than you might expect
What do you like best about the product?
MyGuide delivers powerful inline guide capabilities, but so much more.
When I first started using MyGuide, I was not aware of Surveys, Automation, Form Validation, Digital Duct Tape, Video creation. I am pleasantly surprised by the breadth of capabilities.
When I first started using MyGuide, I was not aware of Surveys, Automation, Form Validation, Digital Duct Tape, Video creation. I am pleasantly surprised by the breadth of capabilities.
What do you dislike about the product?
Learning curve is greater than I expected. It's easy to create simple guides. It's hard to create more sophisticated guides on complex software that work in every fathomable scenario.
What problems is the product solving and how is that benefiting you?
I run a training site and run a lot of surveys. These are launched by beacons on a page. Also using inline guides and tool tips.
We offer registration for an online instructor led course, and MyGuide helps users enroll in all of the correct modules which used to be a problem.
We offer registration for an online instructor led course, and MyGuide helps users enroll in all of the correct modules which used to be a problem.
Recommendations to others considering the product:
Dig deep into the core functions. The MyGuide team will help you meet your needs.
Explore the other capabilities (i.e. Survey) you will find a use for them.
Explore the other capabilities (i.e. Survey) you will find a use for them.
Amazing In-App learning software
What do you like best about the product?
In-App learning delivered by feature GuideMe makes it easier for our users to learn new product.
What do you dislike about the product?
It could have better design.
UI and UX can further be improved.
UI and UX can further be improved.
What problems is the product solving and how is that benefiting you?
User Adoption and reducing support tickets.
30% reduction in support tickets.
30% reduction in support tickets.
Intelligent features, innovative technology, and knowledgeable training
What do you like best about the product?
I love the variety of different features the program has. You can use tooltips hat show up anytime you go to a specified webpage. You can cover and use digital hiders to control what the user sees if information needs to be kept secure. You can use automation to simplify everyday tasks or for something that is long and tedious and only needs a bit of human interaction besides clicking and moving around the page. It is an awesome program!
What do you dislike about the product?
I can't really give any dislikes. They are constantly improving the software and if there is ever an issue, they are extremely quick to resolve and improve upon it.
What problems is the product solving and how is that benefiting you?
We now use Edcast MyGuide for automation and user onboarding!
Recommendations to others considering the product:
Try the program and make sure to ask about the many features it has. The expansive selection of features has given me many new things that I can use MyGuide to accomplish. It is not just a guide for clicking and moving around the page like many of the others. It has options on top of options to make for a very customized, intelligent program.
Wonderful on-boarding experience
What do you like best about the product?
Simple to use authoring environment with wizard based input screens to make the SME life easy. Different modes like training, simulation, assessment and in-app guidance with one publishing option. Being in cloud make the content available after it get published immediately to the user. Overall it is a great Digital Adoption Solution.
What do you dislike about the product?
MyGuide could have created more base guides on popular apps so that organization shall have some base guides to start adopting and further customize.
What problems is the product solving and how is that benefiting you?
In-app guidance to improve user performance and avoid support tickets. Also using the different publishing option for user manual and training component developments.
MyGuide has made training our clients a more interactive, and effective experience!
What do you like best about the product?
With MyGuide we are able to ensure that our clients receive interactive training that is ongoing. We are able to change how we train our clients by moving away from the traditional classroom training to hands-on interactive training of new applications and programs. With MyGuide we are already seeing an increase in productivity and knowledge of users during the on-boarding process.
What do you dislike about the product?
I haven't found anything to dislike about MyGuide.
What problems is the product solving and how is that benefiting you?
We are using MyGuide to improve our training and on-boarding processes for clients and their users. By providing our clients with more hands-on and interactive training, with MyGuide, we are able to ensure that new users will be confident with the applications and programs they are using. With MyGuide we are also able to make training on updates easy by having users experience the updates and completing any new steps correctly with MyGuide.
Recommendations to others considering the product:
If you're looking for a way to shorten the on-boarding process or keep your users current and productive with your applications then MyGuide is the way to go.
MyGuide is great for digital adoption tool
What do you like best about the product?
Great Product with Intuitive Design & Easy to use capability.
What do you dislike about the product?
None at the moment. I actually do not have any complaints about MyGuide.
What problems is the product solving and how is that benefiting you?
MyGuide has now enable us to directly manage our Application and quick time to market the features/user training - thus resulting into faster On-boarding Process.
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