Sage Intacct - US Customers Only

What do you like best about the product?

I like the ability to search past vendors when logging in new invoices as well as see my history of inputtting.

What do you dislike about the product?

On occasion, it is difficult for me to attach a document into Sage for receipts because the format may not agree

What problems is the product solving and how is that benefiting you?

Sage helps us keep our invoices/billing organized for our regular bills

What do you like best about the product?

Ease of use, in depth reporting and the feel of the product

What do you dislike about the product?

It has no function to be able to discount small balances i.e penny balances upon processing payments

What problems is the product solving and how is that benefiting you?

Dunning process is a big one, condensing 2/3 hours work into a 20 minute job

What do you like best about the product?

The user interface is easy to navigate, and we found it especially helpful when onboarding new starters. Performance has been strong across all the modules we’ve integrated so far, and overall it’s been a big upgrade from our previous Sage product. It handles multi-currency and multi-entity consolidations quickly and efficiently.

What do you dislike about the product?

Customer support used to be a major strength of Sage Intacct, but for us it has been really poor over the past three months. It’s been difficult to get hold of anyone who can actually help with a specific issue we’ve had.

The AI integration with Co-Pilot is, frankly, dreadful and feels like a waste of money. Simple use cases aren’t supported and I feel mislead about what could realistically be achieved with Co-Pilot when we signed up. Overall, the AI capability is weak. Want a usable integration with Claude to help automate workflows? Good luck getting that off the ground.

Renewal practices are also very poor. If you drop a product because of a poor user experience or because your use case isn’t supported, you’re penalised with a lower discount rate so Sage can recoup some of its loss. The relationship between discount periods and list price is poorly handled when signing up, resulting in unexpected cost increases of 35%.

As a result, we’re actively looking for a new system with better AI capabilities and more transparent pricing models.

What problems is the product solving and how is that benefiting you?

Helps with out multi-entity multi currency consolidation well.

What do you like best about the product?

I like the custom report wizard within Sage Intacct because it is highly customizable and allows for essentially anything to be turned on or off. It's the most used feature for me, and I find it quite beneficial for my work as an internal audit professional.

What do you dislike about the product?

I find the searchability for transactions to be a little poor. I would like to be able to use a search function and apply filters to narrow down what I'm looking for. Once I find the line I need, it would be incredible if it could "zoom back out" to show the full entry. Being able to drill up or down would be amazing.

What problems is the product solving and how is that benefiting you?

Sage Intacct solves my biggest problems with generating custom reports and ensuring SOX compliance.

What do you like best about the product?

I like Sage Intacct because it makes bank reconciliations easier and offers a massive amount of reports. The cash management feature is particularly great, especially the daily bank reconciliation tool. I also find it user-friendly for a nonprofit, which was a big reason we switched from QuickBooks Online. Overall, I'd rate it a 9 out of 10.

What do you dislike about the product?

The ease of learning Sage Intacct is a bit challenging. Like every software, there's a learning curve, but Sage Intacct takes longer to learn compared to others.

What problems is the product solving and how is that benefiting you?

Sage Intacct makes bank reconciliations easier and provides a massive amount of reports, which are very useful. I value cash management for its daily bank reconciliation tool. It's user-friendly for nonprofits, but it takes longer to learn.

What do you like best about the product?

Web based, links with our external products, and data comes out ready to use.

What do you dislike about the product?

The pricing, the weird disconnect with construction modules. I really dislike the way you have to get a G702/3 invoice once to include a retainage release.

What problems is the product solving and how is that benefiting you?

Intacct allows us to easily export data to do analysis.

What do you like best about the product?

The P.O system is Simple and easy to understand. Paying bills is also quick and easy. Faster than using Sage 100 prior to us upgrading.

What do you dislike about the product?

When paying bills, some detailed report that separates the payments I did, ACH/Checks/ or Record Payments. More detailed report for upper management to review and approve.

What problems is the product solving and how is that benefiting you?

The faster process of issuing payments saves me time.

Recommendations to others considering the product:

Consider implementing a more detailed reporting system to enhance management oversight.

What do you like best about the product?

I like the automation and ease of use. This is the smartest accounting system I have ever used.

What do you dislike about the product?

No real down-side to using Sage Intacct.

What problems is the product solving and how is that benefiting you?

Sage is helping automate monthly and quarterly accruals.

What do you like best about the product?

I use Sage Intacct as our accounting software because it minimizes manual work. I like that it helps automate mundane procedures. It lessens the data entry time and allows us to focus on other items.

What do you dislike about the product?

I have some issues with Sage Intacct's AP Bills Beta Import System. They need to send us more detailed updates and improve their response time on tickets. The initial setup was also a bit rough.

What problems is the product solving and how is that benefiting you?

Sage Intacct minimizes manual work, automates mundane procedures, and lessens data entry time, allowing us to focus on other tasks.

What do you like best about the product?

Sage Intacct makes it easy to extract and analyze large volumes of financial data quickly, helping streamline reporting and month‑end close activities.

What do you dislike about the product?

Some modules require multiple clicks to access detailed data, which can slow down navigation when handling large datasets

What problems is the product solving and how is that benefiting you?

Sage Intacct helps automate complex accounting tasks like journal entries, reconciliations, and intercompany transactions, reducing manual effort and improving accuracy. This has significantly shortened our month‑end close process