I work as an implementation consultant, where my role involves configuring and supporting users in adopting an ERP system. In this capacity, I assist businesses in setting up, customizing, and training their staff to use the system effectively. Within this ERP system, businesses conduct daily financial transactions, including those with customers and vendors. These transactions are recorded in the system, and it facilitates the generation of reports for various time periods, such as monthly, annually, or over several years, providing insights into their financial performance which is what I use Sage Intacct for.
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Works very well for small sized entertainment business
What do you like best about the product?
Easy to navigate UI, and its adaptability with third party services (AP automation services, employee expense services, etc.)
What do you dislike about the product?
The customization of financial reports is a bit confusing and seemingly harder to navigate than it should be.
What problems is the product solving and how is that benefiting you?
Sage Intacct is great for our day-to-day accounting operations and bookeeping.
Sage Intacct Application is a very Great Accounting software
What do you like best about the product?
Sage Intacct provides very good accounting solutions for Small and Mid-sized businesses as the cost of the application is very competitive in the Market and goes for Small businesses.
What do you dislike about the product?
Sage Intacct is a good application but has a few flaws in the integration to other systems which can be fixed by the tech team in the coming days by building a better mechanism.
What problems is the product solving and how is that benefiting you?
The Sage Intacct in my organization is primarily used for recording financial transactions very effectively which will help in maintaining the health of the Business and keep them highly competitive with strong Balance sheets about their business. The Clients are very happy with the service provided and they are referring more Clients for our organization which will in turn increase our business as well.
Sage Intacct is a Great Accounting Software for Small and Mid Business Organization
What do you like best about the product?
Sage Intacct is a very ease to go accounting application and user friendly. The financial review for any business is a must to have a competitive Balance sheet in any given Business.
What do you dislike about the product?
The Payroll entries were very difficult if there is any small change in the criteria of recording the transaction which can be made better by fine tuing the application logics from the back end.
What problems is the product solving and how is that benefiting you?
To generate the Financial Statements to the Clients of my company. The Clients were very happy with the roboust way of recording the financial transactions and they helped us to get more Clients with the strong NPS scores. This in turn helped our companies revenue growth.
Feature rich software
What do you like best about the product?
Sage Intacct is used for our billing, recieiving and inventory. The software is feature rich and has many options that allow us to generate reports that help with the day to day running of our departments
What do you dislike about the product?
Some of the biggest issues that we have with Sage are not fully Intaccts issues but instead they are issues with the integration with our service software. The biggest Issue that I have with Intacct is that sometimes it is not intuitive to find what you are looking for or to generate the proper report without a struggle
What problems is the product solving and how is that benefiting you?
Sage has helped us to streamline our AR and AP processes. We also have been able to control our inventory not only in the warehouse but in our service vehilce as well
Powerful Reporting tool
What do you like best about the product?
I like the way it is desigend and all the reports can be customized
What do you dislike about the product?
It would be better if customized can be made easily available
What problems is the product solving and how is that benefiting you?
We get reports easily which can be sent to client
Sage Intacct is Perfecet Accounting application for Business
What do you like best about the product?
Sage Intacct is a very ease application as it can be interfaced with multiple applications to record the financial transactions very effectively. This will help the Business to determine the financial strength of the organization very accurately and increase thier Goodwill.
What do you dislike about the product?
The application has some sync issues due to technical variance in the other systems where the data flow gets stuck which will cause differences during the month close activity. This can be improvised as we need to depend on the tech team always to fix the bugs or sync.
What problems is the product solving and how is that benefiting you?
The Sage Intacct Application is an accounting software which is very beautifully designed for all kind of Busineses in the Market. In our current company we are helping the Clients to generate their financials very accurately and also on a timely basis which makes their Businesss movements faster in the competitive Market. This inturn help our company to get more Clients through reference from the existing Clients NPS scores.
3 years post implementation - new features continuing to increase usability.
What do you like best about the product?
AP Automation feature has been extremely useful.
What do you dislike about the product?
Help centre is not the greatest, answers are not relating to the question. AI help is an improvement though
What problems is the product solving and how is that benefiting you?
Improving our AP / AR processes which is saving valuable time within the team which can be better utilised elsewhere.
Sage Intacct is a very good Accounting Software for Small and Mid Businesses
What do you like best about the product?
I like the sage intacct application features as it is very ease to understand and also the financial transaction can be fixed very quickly through reclassifcation of entries through GJ.
What do you dislike about the product?
I dislike the feature of not able to edit the dates in the financial transaction which some times very difficult to fix through GJ and convience the Client during the financial reviews.
What problems is the product solving and how is that benefiting you?
The Sage Intacct is a very good accounting software which can be used to record the financial transactions very effectively and accurately. The features of the Sage intacct help the busines to have a strong accouting books which will help in building the confidence of the stakeholders and also help in getting the loans and adavances for expanding the business to have more business.
Sage is a pretty great program
What do you like best about the product?
It is a pretty great and user friendly software to create invoices. It makes creating invoices by hand straightforward.
What do you dislike about the product?
When creating invoices it will change the payment method on its own after I creat and send out the invoice to the customer. If i put credit card it will change to wire or check on its own.
What problems is the product solving and how is that benefiting you?
To create invoices in one platform.
A user-friendly and reliable business management with a need for more features to serve a wider range of businesses
What is our primary use case?
How has it helped my organization?
Beyond simply inputting data into the system, all users have the capability to engage in strategic planning. They can base their plans on the reports generated by the system. For example, they can use cash flow reports to decide whether it's the right time to make a purchase or conserve cash for future needs. Essentially, they leverage the system for forward-looking planning, gaining insights into their financial position for the upcoming month. These reports, including the income statement, balance sheet, and cash flow statement, serve as the basis for making crucial business decisions.
What is most valuable?
In any ERP system, the ability to plan and determine the company's direction is of utmost importance. This feature is crucial as it helps a company assess its growth or lack thereof. The most significant advantage of this solution is its pure cloud-based nature. The cloud system eliminates the need for companies to be concerned about hardware, servers, and related infrastructure, as these aspects are managed by the service provider.
What needs improvement?
I would appreciate seeing more features included. The software needs to be adaptable depending on the region you're in. For instance, it works well for UK and US customers in terms of bank fee accuracy, but I'm pleased to see efforts to cater to the African market and improve integration with local bank transactions. The area where I would like to see significant improvement is in stock management. It would be great if it could expand its features to serve a wider range of businesses. Currently, it primarily caters to service-oriented industries, like finance and content firms, where it functions well.
For how long have I used the solution?
I have been working with it for one year now.
What do I think about the stability of the solution?
It is a highly stable tool, but it's essential to maintain a reliable internet connection for smooth operations. Since it's a pure cloud-based solution accessible through the web, the stability and speed of your internet connection significantly impact your ability to work seamlessly without disruptions.
What do I think about the scalability of the solution?
It is highly scalable, and it offers a straightforward and predictable cost structure. The scalability makes it a flexible choice for businesses of varying sizes.
How are customer service and support?
It offers a strong advantage when it comes to system maintenance and support. Users have access to a dedicated support team, they can log support requests when needed, and within a few hours, users can expect a response and a resolution, although the exact response time may vary depending on the complexity of the question.
What about the implementation team?
The deployment process involves several key steps. First, it's crucial to establish a strong understanding of your client's needs through requirements gathering. You must grasp what the customer wants, which includes their desired system outputs and reports. The second step is to document these requirements. This documentation is essential for both you and the client to review, ensuring that everyone understands and agrees with the documented requirements. Once the client is satisfied, they can sign off on the requirements, and you can proceed to user acceptance training, as well as building the company file. During the user acceptance training, you walk through various aspects of the system, such as the chart of accounts, with the client. They can sign off on the document, or if needed, suggest changes. After UAT is complete and the client signs off, the system goes live. This means you'll take balances as of a specific cutoff date, typically transitioning from another system and users can then begin working in Sage Intacct. Following the go-live phase, you provide handholding support. This entails walking through the system with users for a period, which may last a week or even a month, depending on the users' familiarity with the system. Once the users are confident and comfortable, and you believe the deployment was successful, you can officially sign off on the project. The number of people involved in a deployment can vary based on the project's complexity. For simple financial deployments, such as setting up accounting for one or two entities, it's possible to manage the deployment on your own. However, having two consultants can expedite the process and distribute responsibilities. The more complex the project with multiple integrations, the larger the team may need to be and you might have about six people working on the project to ensure its success.
What's my experience with pricing, setup cost, and licensing?
Compared to other ERP systems on the market, it offers competitive and reasonable pricing. Similar to Microsoft Dynamics, it operates on a subscription-based model. The pricing structure is flexible and can vary based on the scale of the business. The core package includes essential modules, like those for managing customers, but if you want to add extra features or modules, you would incur additional costs.
What other advice do I have?
The suitability of Sage Intacct depends on the industry you operate in. If your business is finance-focused, I wholeheartedly recommend it. However, for industries involving stock management, manufacturing, and other aspects, I'd suggest considering alternatives. The software is quite user-friendly and accessible, as long as you are comfortable navigating web-based applications. Help resources, including manuals, are readily available, and pressing F1 can provide on-the-spot assistance. In terms of a rating, I would give Sage Intacct a seven out of ten.
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