We use the solution as an ERP system.
External reviews
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An ERP with excellent automation capabilities that made acquisitions much smoother
What is our primary use case?
How has it helped my organization?
It has improved the organization because it allows us to go to the level of complexity and granularity regarding the recordation of all the transactions a SaaS company would like to do.
What is most valuable?
The solution helps us create entity models for each acquisition as we acquire companies, so we can put them into a different entity in Sage Intacct with all the entities having the same chart of accounts. Then, the solution rolls up at the top level. It automatically provides reporting in a manner where a highly leveraged company will have to offer the reporting to the banks.
Apart from that, it's easy to create many new automated reports. When a company goes through a due diligence process, they already have so many automated reports. Also called pre-packaged reports.
What needs improvement?
It would be good if the training were perfect for all controllers, to teach them the basic tools and how to use everything in Sage Intacct.
I also think they could create a very good module for automatic budgeting. The solution is very good for accounts, but I don't think it is as strong regarding enterprise performance management tools. In the future, they should try to either build it on their own or buy a company that can become a module for Sage Intacct.
For how long have I used the solution?
I've been using this product for roughly four years.
What do I think about the stability of the solution?
Sage Intacct is stable. In the four years I've used the solution, I have not seen it break down.
What do I think about the scalability of the solution?
I rate Sage Intacct's scalability a ten out of ten.
How are customer service and support?
The technician support is very good. There were many occasions where we needed some help. Sage Intacct has a very good ecosystem of companies that they use to help implement the solution. Those companies are very good. They know the product well, making it easier for you.
On top of that, there are some other third-party vendors as well who use Sage Intacct. And they know how to easily create reports, migrate data, and do everything. It's not Sage Intacct itself, but the ecosystem they've created that's very useful.
Which solution did I use previously and why did I switch?
We were using a very outdated ERP system before this. Once I became the company's CFO, the Board of Directors wanted to switch to something scalable. I looked at many ERP systems, and this was exactly what we needed.
How was the initial setup?
The initial setup will be complex. You cannot suddenly transfer everything from another ERP platform to Sage Intacct. Having said that, when we acquired companies, it was easy to get the data from other companies' ERP systems and transfer it to Sage Intacct. It did not take that long. That's one thing I'm very thankful to Sage Intacct for. They made the platform in a manner where migrating data from other acquirees' ERP systems into Sageintact to start doing transactions becomes fairly easy.
What was our ROI?
We have been acquiring companies and putting everything into Sage Intacct. The return on investment is very good.
What's my experience with pricing, setup cost, and licensing?
The price is comparable to other companies which offer similar products. We are not paying based on the number of transactions. We are paying based on the number of modules.
What other advice do I have?
Before choosing this solution, I advise you to understand the product well. Don't take it lightly when they offer a couple of days of training in the beginning. Listen to everything very carefully. When working with the implementation company, be more involved in understanding how to set up the system because you may have something like an architecture in mind. There are a lot of online resources for Sage Intacct to help you learn about it. The better You understand the tool, the more it will give back to you.
I rate Sage Intacct a ten out of ten.
A stable and easy-to-use product that provides interactive and flexible reporting features
What is our primary use case?
It is an accounting software used for accounting purposes but has many more features. We can use the solution for reporting. There are standard and custom reports. The tool also provides interactive reports. The dashboard shows our key performance indicators.
What is most valuable?
Reporting is very flexible. We can choose how we report. We can create channels when we do bank reconciliation with the product. We can set up the tool to detect when certain descriptions come up and create a channel automatically. It is a very good feature.
I also liked the business form templates. The product is easy to use. It's very simple to go into each journal with a few clicks and record it. When paying the supplier with the Accounts Payable module, we can link our bank fees to it. We just need to upload it.
The fact that we can import stuff is very interesting. We do not have to go line to line when recording transactions. We can just put them on an Excel sheet, sort it out, and import it into the system.
What needs improvement?
The inventory module is quite tricky to use. I faced some issues with it.
For how long have I used the solution?
I have been working with the solution for one year.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight and a half out of ten.
How are customer service and support?
The support team took a long time to resolve the issue I raised. I left my organization before they could resolve the issue.
How was the initial setup?
The initial setup is not at all difficult. It is a really nice software. It makes you want to use it more. The solution is deployed on the cloud. The time taken for deployment depends on the project. It ranges from four months to six months. It depends on how big the company is. We had a client that had many entities under it. It was quite a challenge to configure. It took time.
What other advice do I have?
I have experience in implementing and providing support for the product. It is a very good software. Overall, I rate the solution a nine out of ten.