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Makes my entire team more efficient
What do you like best about the product?
Sage Intacct has allowed us to consolidate our many bank accounts (and reduce the related bank fees and administrative burdens) by automating the intercompany transaction process. Automating the expensing of prepaids and allowing us to perform complex allocations with a few clicks has cut down dramatically on the month end close process. One of the big selling points for us was the ability to import operational data and perform calculations along with the financial data. Reporting is also very flexible and allows us to put together more useful reports. Love that it's web-based. Our prior system was hosted by the vendor and accessed via remote desktop which was frequently slow and problematic.
What do you dislike about the product?
After using it for the past five months, we haven't found anything not to like.
What problems is the product solving and how is that benefiting you?
Intacct allowed us to lower the costs of our accounting and reporting software solutions, lower our bank fees, integrate a better AP automation system (Yooz), automate our allocations, more easily integrate with outside solutions, reduce the overall time to close the books, and maintain our current number of staff while the company grows exponentially.
Recommendations to others considering the product:
Some of the reviews made it look like Intacct was only for smaller companies. We are a $45 million organization and Sage Intacct fully supports our needs and has room to grow as we grow.
Great Product for mid-size companies
What do you like best about the product?
Easy to use, easy to teach to my staff, great canned reports, Each module has the same look/feel making it easy to switch between modules.
What do you dislike about the product?
Custom report writer is not user friendly. Having to purchase "add-ons" to the package - prepaids, custom report writer, FP&A software
What problems is the product solving and how is that benefiting you?
We moved from Quickbooks to Sage. Great move for the organization. We interface with Salesforce which is very helpful. The right software for our organization! We are more productive and better able to track revenue and expenses.
Recommendations to others considering the product:
Buy this product and don't look back. You will be very happy.
Accounting
What do you like best about the product?
In the reporting function, the ability to get the information that I need plus being able to do calculations that work. You can duplicate the same report and tweak it for other functions.
What do you dislike about the product?
Being able to call someone with a quick question. I understand the time limitations to cover everyone's requests. I feel we are not getting everything out of the system because we are unaware of all the capabilities.
What problems is the product solving and how is that benefiting you?
We haven't had many problems recently. I feel the best benefit is saving time by having everything in Sage including attached bills and backup for journal entries. Getting an overview but being able to drill down to the details.
Recommendations to others considering the product:
It's a very robust system with many capabilities.
80% Satisfied
What do you like best about the product?
Being able to allocate expenses through various dimensions is very useful. Having various levels of security so staff can access only the areas needed is also very helpful. The ability to create reports that are specific to whatever dimensions are needed is key.
What do you dislike about the product?
Navigating to help within the program is somewhat helpful. Having to log a helpdesk request and wait up to 2 weeks for a substandard reply is really awful. The lack of Support after the initial month of start-up is the most surprising part of this program, because it is so appaling. The program is much more complicated than others such as QBO, so the support should be even more accessible than it is for lesser programs.
The other issue we have grappled with is the inability of one company to pay the bills of another company without creating intercompany payables. One of our entities is a Management Company that routinely pays bills for other entities, without the expectation of repayment. We have had to create many sub locations to allow these payments, and have them aligned with the company paying the bill, while still allowing us to keep track of which entity the expense was for.
The other issue we have grappled with is the inability of one company to pay the bills of another company without creating intercompany payables. One of our entities is a Management Company that routinely pays bills for other entities, without the expectation of repayment. We have had to create many sub locations to allow these payments, and have them aligned with the company paying the bill, while still allowing us to keep track of which entity the expense was for.
What problems is the product solving and how is that benefiting you?
Allocating expenses using 3 levels of dimensions allows for much more granular understanding of what areas of business are profitable and which are not, as hidden costs are brought to light. Being able to switch between entities quickly and easily is a big plus. Creating Custom reports is also great.
Love the features
What do you like best about the product?
The ease of use and simplicity make Sage Intacct a great product
What do you dislike about the product?
Only a few issues with getting logged out, other than that, it's great!
What problems is the product solving and how is that benefiting you?
Keeping all sales straight. The reports are great for balancing with other programs.
Recommendations to others considering the product:
Great product to use with SalesForce an accounting functions in general.
Great software- Getting better all the time
What do you like best about the product?
The think I like best about Intacct is that they are always looking to improve their product, and really listen to user feedback.
What do you dislike about the product?
Some of the modules are clunky to use. Specifically fixed assets and prepaids.
What problems is the product solving and how is that benefiting you?
We are able to have more accurate and timely reporting since we transitioned to Intacct. With the allocations tool we are better able to accurately allocate expenses and look more closely at actual vs budget.
Flexible, powerful platform
What do you like best about the product?
We use Sage Intacct to manage the finances for our church, and it's a great combination of power and flexibility. We had a ton of latitude in how we set things up and and we really were able to tailor it to our needs. We love how it integrates with other platforms, and Intacct's marketplace has great offerings on it that are easy to set up and work seamlessly.
What do you dislike about the product?
There's so many features contained in Intacct that navigating and finding things has a learning curve.
What problems is the product solving and how is that benefiting you?
We aren't currently experiencing any problems. The biggest benefit has been Intacct's ability to work with our other systems.
Recommendations to others considering the product:
Make sure you have someone helping you set up the platform who understands your needs and can advocate for you. It's not something that can be done on your own and you need to make sure your implementation team understands your needs.
User friendly tool
What do you like best about the product?
Intacct is an extremely User-friendly site, which allows you to customize it to your companies needs and wants. I’ve used other ERP’s before and they just were not as great as Intacct.
What do you dislike about the product?
I personally like the old UI better than the new Ui, things were easier to find more quickly. I also wish the mobile app was going to be ready much sooner and shocked that it’s taken this long to implement.
What problems is the product solving and how is that benefiting you?
It truly streamlined our Accounting process for us and has allowed us to focus in other areas of our business.
Recommendations to others considering the product:
Just do it, I’ve used other programs and truly love Sage, my Account Manager and how they are always 10 steps ahead of the curve.
Very happy with Intacct and its functions and features.
What do you like best about the product?
Intacct has extensive functionality sufficient to manage financial accounting for complex entities, but is structured such that less complicated entities can easily navigate the system. This flexibility makes Intacct particularly useful for a small but growing enterprise.
What do you dislike about the product?
My recent experience with support has not been positive. I have one particular issue that I should have been easy to address. However, I have been "back and forth" via email with a support technician for weeks. It appears that the support technician may be overseas and does not have the same working hours.
What problems is the product solving and how is that benefiting you?
Our needs are fairly typical except that we need the multi-entity capabilities of Intacct. Within each entity, our needs are standard. The multi-entity functionality makes it very easy to manage the financial accounting for both entities with minimal duplication of effort.
Recommendations to others considering the product:
Intacct is reasonably easy to implement and use. In particular, Intacct provides significant functionality for uploading data (codes, transactions, etc.), which includes uploading historical financial transaction data. There is significant parameterization and user defined features that make the system functional for more than simple accounting processes.
Sage Intacct Helped our Company Close in Record Time
What do you like best about the product?
Sage Intacct has helped us to be able to reconcile our bank accounts, credit cards, and make our reporting so much more streamlined. Reporting information that is easily accessible allows us quick responses to our management and in year-end close with our auditors. Revenue recognition has been so much easier and has cut down on our revenue recognition entries by around 800-1,000 entries per year.
What do you dislike about the product?
I think the only downside that we had at one time as that we were having a ton of issues in getting our multi-entity set up. We conduct business in the US, which is our main entity, and we conduct in two other countries, one reported in USD and one reported in another currency. When we added the additional currency in the consolidation, it seemed like we had issued with it for over 8 months. Now that we finally were able to get some time with Intacct Support, we finally have books that are working and consolidating correctly. I think this has been our biggest headache since day one when were started transacting in September 2017, but were able to finalize it in September of 2019, just because we were able to make a fix outside of the ERP to be able to report.
What problems is the product solving and how is that benefiting you?
Our month end close has been so much more of a breeze. We have gone from month-end close process being around 45 days to a soft-close within 6 days within this past month. Our efficiencies have greatly increased when we moved over from every single aspect of conducting business within our ERP. AP, AR, Rev Rec, Journal Entries, Bank Recs, and even having foreign entities have been improved day and night from when we were doing business in QuickBooks Online.
Recommendations to others considering the product:
Take a look at what you are trying to accomplish and narrow down what types of offerings that Sage Intacct will be able to provide efficiencies in. One example of this is the budgeting tool that they came out with as an additional add-on module. Currently, our budgeting is still done in Excel, however we can't see the value (at this time) in adding on the module that would make our reporting and budgeting process more dynamic. Currently, we use the basic offering that Sage Intacct offers and that seems to get us along just fine. One option that we couldn't go without is the Multi-entity, Global Consolidation, and Multi-Currency options. Those additions to our base software have allowed us to make better business decisions and also help reduce our month and year-end close time.
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