Riskified Chargeback Guarantee

What do you like best about the product?

What I like most about Riskified is the ability to automate risk assessment and make real-time decisions without adding too much friction to the purchasing process. I also value the visibility it offers to analyze transactions and behavior patterns, which facilitates fraud management and continuous optimization of risk strategies.

What do you dislike about the product?

What I like least about Riskified is that, in some cases, the visibility into the reasons behind a risk decision can be limited. For Risk & Fraud teams, having greater transparency and granularity on the signals, rules, and factors influencing a decision would help conduct deeper analyses, optimize strategies, and better understand specific cases.

What problems is the product solving and how is that benefiting you?

Riskified helps reduce the risk of fraud in transactions by automating risk assessment and enabling faster decisions on which operations to approve or reject. This benefits the business by reducing fraud losses, decreasing manual review, and potentially improving the approval rate of legitimate transactions without unnecessarily increasing user friction.

What do you like best about the product?

Fewer false declines, meaning fewer legitimate customers wrongly blocked. Real-time decisioning doesn't slow down checkout/customer experience and automation frees up internal fraud/risk teams for edge cases. Visibility into decisions, trends, and false positive/negative rates. Ease of implementation, API quality, responsiveness of their account/support team

What do you dislike about the product?

Not the easiest to customize rules to the risk tolerance compared to running an in-house or more configurable fraud engine. When orders are routed to "review" status, turnaround time can sometimes be slower than desired, delaying order fulfillment and frustrating customers.

What problems is the product solving and how is that benefiting you?

Real-time risk scoring using device fingerprinting, behavioral signals, and network-wide fraud pattern data to catch fraudulent orders before they're fulfilled.

What do you like best about the product?

I like that Riskified has precise email information collection, making it clear whether an account is cold or has a legit history. This feature is particularly helpful whenever carding or single fraud cases arise since fraudsters often create new emails for purchases, and Riskified helps me determine how cold the emails are or whether they have a legit history.

What do you dislike about the product?

I find the inter-customer connections in Riskified aren't flagged as obviously as they could be in the UI. This makes it less intuitive, and I think it could be improved with more visible flags on the transaction main page to show potential interconnections. Plus, the machine learning part could be enhanced to suggest more useful rules based on these interconnections. Another thing is the onboarding process, which wasn't as smooth as I'd hoped, though I understand it's done to maximize efficiency and prevent false flagging of transactions.

What problems is the product solving and how is that benefiting you?

Riskified helps me verify customers and solve issues like single fraud, fraud bands, carding, and smurfing. It precisely collects email information, helping determine whether an account is newly created by fraudsters or has a legitimate history.

What do you like best about the product?

Risk alerting tends to be accurate, also the shared responsibility between the platform and the client is really good, additionally it's really easy to integrate on risk based workflows for better detection of potential threats,

What do you dislike about the product?

Applying risk filters or exceptions tends to be a little bit of a hassle which on itself leads to multiple instances of false positives, which can be an extra layer of friction for customers, not super often but it happens from time to time.

What problems is the product solving and how is that benefiting you?

Better gauging of risk on established rules, when a customer is performing a transaction it helps us detect if it falls under our established rules on a seamless way.

What do you like best about the product?

One of the platform’s biggest strengths is its ability to process large volumes of transaction data and deliver actionable risk assessments without adding unnecessary friction for legitimate customers. The interface is generally intuitive, and the reporting and analytics tools make it easier to spot trends and dig into potentially fraudulent activity.

What do you dislike about the product?

Cost: It can be expensive, especially for smaller businesses or organizations with lower transaction volumes. Complexity: The platform offers sophisticated functionality, but that also creates a learning curve for new users. Limited transparency: Risk scores and automated decisions can sometimes feel like a “black box,” making it hard to understand exactly why a transaction was flagged or approved. False positives: Like any fraud-detection system, legitimate customers can occasionally be flagged, which can lead to customer-experience issues.

What problems is the product solving and how is that benefiting you?

Riskified helps address several key challenges in fraud detection and transaction risk, especially when trying to balance strong security with a smooth customer experience. It offers automated risk assessments that help flag potentially fraudulent transactions while still allowing legitimate customers to complete purchases with less friction.

What do you like best about the product?

1. 100% Chargeback Guarantee: Covers the cost if an approved order turns out to be fraud.
2. Revenue Lift: AI approves more legitimate orders, helping reduce false declines.
3. Frictionless CX: Real-time decisions, with no extra 3DS/CAPTCHA for legit customers.
4. Zero Manual Work: Fully automated and able to scale during peak season.
5. Network Intelligence: Learns from billions of transactions across global brands.
6. Easy Integration: Works with Magento, SFCC, Stripe, PayPal, etc.
7. Growth Focus: Turns fraud prevention from a cost center into a revenue driver.

What do you dislike about the product?

1. Expensive: The high percentage fee per approved order can be tough for SMBs.
2. Black Box: There’s limited visibility into why an order gets approved or declined.
3. Low Customization: It offers less manual control, especially if you want to override decisions.
4. Pricing Scales Fast: Costs can rise sharply as volume grows, and the ROI isn’t always clear.
5. Support Inconsistent: I’ve seen mixed feedback on the quality of post-sale support.
6. Not for Shopify Small Stores: For smaller Shopify stores, it can feel like overkill compared with native fraud tools for low-risk shops.

What problems is the product solving and how is that benefiting you?

1. Chargebacks & Fraud Losses: Eliminates direct fraud cost - they pay if they miss it.
2. False Declines: Stops you from rejecting good customers who look risky.
3. Manual Reviews: No need for a team to manually check suspicious orders.
4. Checkout Friction: Removes extra verification steps that kill conversion.
5. Scaling Risk: Handles fraud spikes during sales / peak season automatically.
6. Lack of Data: You get access to their global merchant network intelligence, not just your own data.

What do you like best about the product?

Organizations that do not consider fraud prevention a core competency, can outsource and have peace of mind. They take end to end ownership and free the client to focus on what matters

What do you dislike about the product?

Riskified is taking away risk management. That would take decisions away from internal experts who may have better context to make business optimal decisions

What problems is the product solving and how is that benefiting you?

They manage fraud for my company which frees resources to focus on building capabilities that my customers expect and add the most value to me and to them

What do you like best about the product?

My favorite thing about Riskified is how it helps make fraud prevention feel seamless. It gives us confidence in approving legitimate transactions while reducing the risk of fraudulent activity, without adding unnecessary friction to the customer experience.

What do you dislike about the product?

The main thing I dislike is that it can sometimes be difficult to understand why certain transactions are flagged or declined. More visibility into the reasoning behind individual decisions would make it easier to review and fine-tune our processes.

What problems is the product solving and how is that benefiting you?

Riskified helps reduce the risk of fraudulent transactions while allowing legitimate customers to complete their purchases smoothly. This gives us more confidence in transactions, helps reduce potential losses, and makes the overall customer experience better.

What do you like best about the product?

I love that Riskified allows me to actively prevent fraud and offers a user interface that facilitates exceptional monitoring. It also highlights the ease of navigation for collaborators overseeing transactions. The presence of predefined settings made it easy to implement and adapt new rules for fraud detection, resulting in a straightforward initial setup.

What do you dislike about the product?

I don't have significant dislikes about Riskified. Overall, the platform has the functionalities our Fraud Prevention team needs. The opportunities for improvement are mainly related to specific business requirements and having greater flexibility and customization capabilities to adapt to our operational processes.

What problems is the product solving and how is that benefiting you?

I use Riskified to monitor transactions in real-time and actively prevent fraud, providing complex tools for an effective user and team experience.

What do you like best about the product?

I find Riskified really helpful for alerting transactions, especially when there's a high volume of funds. I like that it's very automated, so I don't have to monitor things manually, and it automatically alerts when there are red or green flags identified. It's also budget-friendly compared to other software. The interface is very helpful and user-friendly, making it easy to navigate and clear for customers. It makes my work in financial services much easier. Additionally, the initial setup was quite easy to understand, and handling the software turns out to be simple once you get the hang of the aspects of it.

What do you dislike about the product?

One issue I have with Riskified is the occurrence of false positives. It seems there's a concern with the system triggering alerts that might not necessarily indicate a genuine problem. While it's great at detecting issues, this aspect is not perfect and can be improved, as it sometimes results in unnecessary alerts or "a lot of calls."

What problems is the product solving and how is that benefiting you?

I use Riskified to automate transaction monitoring without manual oversight. It alerts us to potential fraud or suspicious activities, making it easier to manage risks in financial services.