Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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True Partnership and Commitment, But Alignment on Metrics Can Be Challenging
What do you like best about the product?
They demonstrate a strong commitment and collaborate with you like true partners, making it feel as though they are an extension of your own company.
What do you dislike about the product?
At times, it can be difficult to reach agreements with them regarding how we measure the results.
What problems is the product solving and how is that benefiting you?
We are outsourcing our fraud management, which helps us strengthen our financial security by including chargeback coverage. This approach gives us greater confidence in managing potential risks.
Great for Reducing Chargebacks, Needs Better Support for Japan Market
What do you like best about the product?
The platform delivers excellent performance when it comes to preventing payment abuse. I have noticed a significant reduction in chargeback rates, and the approval rate has also improved.
What do you dislike about the product?
The product is less effective in the Japanese market. Most of the expertise behind it comes from experience in the EU and North America. In Japan, we are having difficulty adapting the AI model to suit local needs.
Also, regarding control center, it has rich for chargeback guarantee but actually not for others.
Also, regarding control center, it has rich for chargeback guarantee but actually not for others.
What problems is the product solving and how is that benefiting you?
Riskified has helped us address several critical challenges in our e-commerce fraud prevention strategy:
High False Decline Rates
Previously, legitimate customers were often declined due to overly conservative fraud rules. Riskified’s machine-learning model significantly reduced false declines, improving customer experience and conversion rates.
Manual Review Overload
Our team spent considerable time manually reviewing suspicious transactions. Riskified automated this process, freeing up resources and reducing operational costs.
Chargeback Risk and Liability
Chargebacks were a major pain point, impacting profitability and creating uncertainty. Riskified’s chargeback guarantee shifted liability away from us, providing financial predictability and peace of mind.
Global Expansion Complexity
Entering new markets meant dealing with unfamiliar fraud patterns and local payment behaviors. Riskified’s global data network allowed us to scale confidently without building region-specific fraud models internally.
High False Decline Rates
Previously, legitimate customers were often declined due to overly conservative fraud rules. Riskified’s machine-learning model significantly reduced false declines, improving customer experience and conversion rates.
Manual Review Overload
Our team spent considerable time manually reviewing suspicious transactions. Riskified automated this process, freeing up resources and reducing operational costs.
Chargeback Risk and Liability
Chargebacks were a major pain point, impacting profitability and creating uncertainty. Riskified’s chargeback guarantee shifted liability away from us, providing financial predictability and peace of mind.
Global Expansion Complexity
Entering new markets meant dealing with unfamiliar fraud patterns and local payment behaviors. Riskified’s global data network allowed us to scale confidently without building region-specific fraud models internally.
Strong Fraud Protection, But Needs More Transparent Decision-Making
What do you like best about the product?
Riskifield helps in matters chargeback, where in case approve and pay an order and some issues happen, a chargeback is a must
The software has a versatile fraud detection system that collects diverse signals to keep us safe
The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices
The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe
The software has a versatile fraud detection system that collects diverse signals to keep us safe
The program focuses on improving the legitimacy of approving orders, and this drastically reduces possible fraudulent practices
The program is focused on global sustainability, where complex e-commerce systems that accept payments globally feel safe
What do you dislike about the product?
Often, the program fails to distinguish legitimate and false orders and this results to business failure
The decision on fraudulent charges is not transparent and this brings high limitations
The decision on fraudulent charges is not transparent and this brings high limitations
What problems is the product solving and how is that benefiting you?
Riskifield is the approach that helps us in managing risky or fraudulent orders, where in case payments are made, instant chargebacks are assured
The software assist us in managing losses that could be caused by fraud by having a solid machine leaning option for any risky order
There is minimal overhead costs, due to the automated fraud detection system
The global payment complexities are fully addressed by this application, ensuring that our business is always safe
The software assist us in managing losses that could be caused by fraud by having a solid machine leaning option for any risky order
There is minimal overhead costs, due to the automated fraud detection system
The global payment complexities are fully addressed by this application, ensuring that our business is always safe
A good tool to have in your back pocket
What do you like best about the product?
Riskified is a really helpful tool to minimise risk on sales orders. It's always clear without deep diving why an order was rejected and gives you the full breakdown to hover over if you need to. It uses a lot of different triggers such as IP, Address, Bank Details to determine a potential outcome. I use this platform daily and it's easily integrated with Shopify.
What do you dislike about the product?
It can be a bit slow on performance, it can take a while for the order details to load.
What problems is the product solving and how is that benefiting you?
It solves the problem of knowing whether an order is fake or if we're going to lose money or stock by processing an order.
Great experience with Riskified
What do you like best about the product?
Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great.
What do you dislike about the product?
I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm.
What problems is the product solving and how is that benefiting you?
The first issue was the fraudulent chargebacks that was reduced by Riskified, which helped the authorization rate to increase. The review is now automatic, there is no need to review manually 30% of the orders.
Disputing chargebacks is also time saver.
Disputing chargebacks is also time saver.
It’s a relationship - you’ll get what you put in
What do you like best about the product?
Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization.
They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends.
They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends.
What do you dislike about the product?
If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines.
What problems is the product solving and how is that benefiting you?
They have a large team dedicated to risk mitigation so we don't have the build this team in-house. They're also experts in the industry which can be hard to hire for therefore having them do this has saved us time and effort
Really positive Experience
What do you like best about the product?
Platform is ricj in details and enable the user to proceed with a deeper analisys. Also apart of the filters, the portal is really intuitive and help on the end user trainning.
What do you dislike about the product?
Portal is quite slow sometimes, Also the filtering on Portal could be more user friendly, The initial end time does not aplly the local timezone, then leads the user to incorrect filters.
What problems is the product solving and how is that benefiting you?
Fraud issues, High levels of Chargebacks.
Good performance and fast solutions
What do you like best about the product?
It is easy to use. Very friendly-tool.
The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.
And the dashboards are easy to use.
The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.
And the dashboards are easy to use.
What do you dislike about the product?
We are having some problems with the Second Look option (but they are quickly managing it to solve it)
What problems is the product solving and how is that benefiting you?
The tool has been able to decrease the rate of chargebacks we had in the Japanese market and increase the approval rate.
Excellent Machine Learning tool
What do you like best about the product?
I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout.
I will highly recommend this tool to any company that wants to accurately fight fraud.
I will highly recommend this tool to any company that wants to accurately fight fraud.
What do you dislike about the product?
There is nothing bad I will say about Riskified.
What problems is the product solving and how is that benefiting you?
Riskified has reduced our Fraud Chargeback rate to the minimum as well as increased sales. It has also removed friction for the customers in the checkout by removing 3DS.
Review
What do you like best about the product?
The links it creates between oders for bettwe assesment.
What do you dislike about the product?
Sometimes there is no information why the order was decloined.
What problems is the product solving and how is that benefiting you?
Orders that may be fraud
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