Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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USEFUL
What do you like best about the product?
We love the fact riskified is Reliable and fast response.
What do you dislike about the product?
So far so good, no problems found using riskified.
What problems is the product solving and how is that benefiting you?
Fraud prevention
Riskified Review
What do you like best about the product?
The speed of the approval or decline on the orders. The speed of the payback on the chargebacks when received. The ease of the system overall.
What do you dislike about the product?
Riskified does not have good integration with Magento 2. We have been running into many problems. Also we want to see the reason for the decline so we can better explain to customer instead of having to log into Riskified and trying to figure out why the order was declined. If the reason could be included in the declined email that is sent it would be great. Also want to see if there is a way to contest a decline when the customer is adamant that everything is correct.
What problems is the product solving and how is that benefiting you?
Riskified has significantly cut down fraudulent orders.
The best transaction Trust and Safety solution so far
What do you like best about the product?
Great performance and protection for our online business, enabling more transactions to be approved in a safe environment, aka keeping fraudsters far.
What do you dislike about the product?
there is not much to dislike as this was easy to integrate and we always had good performance with an appropriate cost
What problems is the product solving and how is that benefiting you?
Scalable solution to fight against online fraud, in particular with online payments. We increased the approved transactions and at the same time reduced the fraud of 90%.
Recommendations to others considering the product:
You can delegate to Riskified all fraud and protection tasks and focus on doing your business. In the end, doing it internally would cost you more.
Good overview, fast Service
What do you like best about the product?
The easy communication with the support Team
What do you dislike about the product?
That customer has to buy the same article for their next order
What problems is the product solving and how is that benefiting you?
I can realease our customers for future orders with the help of the support team
Recommendations to others considering the product:
In my opinion its the easiest tool i know for helping and controlling the customers
Best Risk Assessment Tool
What do you like best about the product?
Asking for refunds/guarantees is extremely easy. This is a big turn off with other similar services that make it more difficult to get a refund processed. This makes Riskified feel closer and since Riskified trusts us, we trust Riskified.
Instead of having a team of people going through every single transaction to detect whether it's suspicious or not, we know use Riskified to do that for us. That team is now dedicated to other work that provides more value for our customers. We absolutely trust the system and has worked wonderfully for the last three years.
Riskified is a must for any serious ecommerce site.
Instead of having a team of people going through every single transaction to detect whether it's suspicious or not, we know use Riskified to do that for us. That team is now dedicated to other work that provides more value for our customers. We absolutely trust the system and has worked wonderfully for the last three years.
Riskified is a must for any serious ecommerce site.
What do you dislike about the product?
I've wanted to get more clients on board but the sales volume required is very high.
If this requirement went way down, I could definitely get more clients using Riskified.
If this requirement went way down, I could definitely get more clients using Riskified.
What problems is the product solving and how is that benefiting you?
We no longer have people dedicated to analyzing every single transaction. If Riskified marks a transaction as fraud, we rarely ever disagree.
The longer we have used the system, the better and better the algorithm keeps getting.
We use this internationally, so this is no minor feat.
Riskified is a great technology and business accomplishment.
On top of this, the rates are very fair.
It's one of those things that as soon as you start using it, you can't even remember how things got done without it.
The longer we have used the system, the better and better the algorithm keeps getting.
We use this internationally, so this is no minor feat.
Riskified is a great technology and business accomplishment.
On top of this, the rates are very fair.
It's one of those things that as soon as you start using it, you can't even remember how things got done without it.
Recommendations to others considering the product:
This is the best fraud prevention tool in the market.
Look no further.
Great product and great service.
Setup is very simple and day-to-day usage is very intuitive, no training required.
Look no further.
Great product and great service.
Setup is very simple and day-to-day usage is very intuitive, no training required.
Can't operate without it
What do you like best about the product?
With Riskified, there is no waiting time. All decision are made almost instantly. I appreciate the fact that Riskified is using the information collected about a customer from other retailers to determine the risk level of a transaction in your store.
What do you dislike about the product?
Just like any other service, you cannot expect 100% accuracy, I do see transactions that I know for sure are safe and still get declined.
What problems is the product solving and how is that benefiting you?
Running a website using Riskified gives you the peace of mind you highly need in today's market. Especially in the fashion market that is very fast, active & risky, we do not have the time or ability to inspect every order or customer.
Recommendations to others considering the product:
Riskified is your life vest. Do not try to run a high traffic eCommerce site without them.
Automation Lead
What do you like best about the product?
Dashboard gives you an overview in a glance is one of the best feature of the product.
What do you dislike about the product?
Some documentation is not up to date for required and / or optional fields to make an API call.
What problems is the product solving and how is that benefiting you?
Fraud detection, peace of mind.
Recommendations to others considering the product:
It takes away risk of fraud and gives you peace of mind that each transaction is gaurenteed.
Very intuitive fraud prevention tool
What do you like best about the product?
Intuitive interface and easy reporting. A large amount of data available for risk assessment
What do you dislike about the product?
The possibility the verify which filters are applied for submission for the admin panel
What problems is the product solving and how is that benefiting you?
Avoid chargebacks
Recommendations to others considering the product:
Review if the official plugin is fit for purpose
I enjoy using Riskified
What do you like best about the product?
I like that there is a quick turnaround after submitting the request.
What do you dislike about the product?
The charge that we have to pay for individual selection
What problems is the product solving and how is that benefiting you?
Benefits are that we get less fraud.
There haven't been many issues, just wish the pricing was better.
There haven't been many issues, just wish the pricing was better.
Riskified makes secure payments easy for our websites users.
What do you like best about the product?
Previous to Riskified, we had a payment verification process that was time consuming, strict, and rejected an excess of payments leaving our customers unhappy. Since switching to Riskified, we have increased our retention in customers because of quick and painless payment verification.
What do you dislike about the product?
Honestly, I cant think of anything to dislike. The Riskified team is quick to respond and offers help in any way that they can. The close to instant approval or rejection of a payment followed by quick support from the Riskified team lightens the workload for both our transactions team and our support team.
What problems is the product solving and how is that benefiting you?
Our company is transaction with extremely expensive items. Riskified allows us to do so effortlessly by assessing the risk of a payment and being able to quickly make a decision on whether to accept the payment or not.
Recommendations to others considering the product:
I would recommend Riskified to a company that potentially has high risk transactions and receives large payments.
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