Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Fast and user friendly platform
What do you like best about the product?
I like how the system is constantly changing to ensure that the platform more user friendly. We are easily able to see a customers risk in an easy to read chart.
What do you dislike about the product?
Response time to some inquiries can take up to 2 days sometimes and customers can be persistent.
What problems is the product solving and how is that benefiting you?
I am easily able to submit a customer for review and get approved within seconds.
Recommendations to others considering the product:
You don’t need much training. Utilize the risk factors provided and you’re set. It’s very user friendly
Riskified helped reign in fraud and all to expand our business
What do you like best about the product?
I like the peace of mind. I know what to expect for my Riskified payment vs what could happen when unprotected. We have been able to increase revenues by decreasing problematic checkouts from valid customers because of our aggressive fraud filtering. We have begun to expand out into other geographic markets without fear of increase fraud liabilities. We know almost instantly whether we have a valid transaction or not with 100% confidence that we will not lose the product/revenue due to fraud. Riskified is able to work automatically and provide the proper feedback into our eCommerce platform. This hands-off approach allows our CSR team to focus more on the customer as opposed to spending time validating customer purchases.
I like the way that support will work with you to customize your order filtering. It is not just an all or nothing on order submission. You can filter based on may different aspects of the order to really dial in to where you need the protection most.
I like the way that support will work with you to customize your order filtering. It is not just an all or nothing on order submission. You can filter based on may different aspects of the order to really dial in to where you need the protection most.
What do you dislike about the product?
I do wish there was a way in the admin to be able to whitelist specific customers. It is not often we run into false positives, but it does happen. We have workarounds in place and understand the risk when going around the system. But it would be nice to flag an order in the application for human review to be able to reverse a decision on a buyer for future orders without having to contact support each time.
What problems is the product solving and how is that benefiting you?
We were looking for a way to cut our exposure to online fraud. We also had to have our filtering set so aggressive with our processor that we were having issues denying actual customers from completing their purchase. With Riskified we have been able to remove all processor filtering to reduce actual consumer friction while checking out so we capture more of the orders we want. We also know that we are 100% covered from fraudulent transactions. Makes it much easier to budget a small fee from Riskified than the unknown of what you could get hit with from fraudsters.
Recommendations to others considering the product:
Talk with Riskified. Audit back through your order history and get an accurate account of what you have actually lost to fraud. Then talk with Riskified to see how they can help. I would bet that once you evaluate pricing from Riskified vs your fraud exposure and add in potential to reclaim actual customers who may have been caught up in filtering...You will be miles ahead with Riskified.
Positive Experience With Phenomenal Results
What do you like best about the product?
Site is easy to use and navigate. The Dashboard is easy to understand.
What do you dislike about the product?
Nothing major. If possible, it would be nice to see Riskified work around the VPN connections.
What problems is the product solving and how is that benefiting you?
Solving online fraud purchases.
Recommendations to others considering the product:
I would highly recommend their services. Their site is easy to use and their ability to make strong decisions on fraudulent orders, provides us as a merchant reassurance that everything is going right.
Peace of Mind & Higher Approvals.
What do you like best about the product?
The fact that the approval rate is higher then any other provider and always works.
What do you dislike about the product?
Nothing. I truly have no complaints after having used the service for over a year.
What problems is the product solving and how is that benefiting you?
Credit card fraud prevention. Realized that we are no longer receiving chargebacks.
Easy, automated fraud protection
What do you like best about the product?
Riskified takes the loss if a fraud order is approved and a chargeback is received.
What do you dislike about the product?
Magento integration was time consuming because of our multiple payment options.
What problems is the product solving and how is that benefiting you?
Riskified has drastically reduced our chargebacks and fraud orders.
USEFUL
What do you like best about the product?
We love the fact riskified is Reliable and fast response.
What do you dislike about the product?
So far so good, no problems found using riskified.
What problems is the product solving and how is that benefiting you?
Fraud prevention
Riskified Review
What do you like best about the product?
The speed of the approval or decline on the orders. The speed of the payback on the chargebacks when received. The ease of the system overall.
What do you dislike about the product?
Riskified does not have good integration with Magento 2. We have been running into many problems. Also we want to see the reason for the decline so we can better explain to customer instead of having to log into Riskified and trying to figure out why the order was declined. If the reason could be included in the declined email that is sent it would be great. Also want to see if there is a way to contest a decline when the customer is adamant that everything is correct.
What problems is the product solving and how is that benefiting you?
Riskified has significantly cut down fraudulent orders.
The best transaction Trust and Safety solution so far
What do you like best about the product?
Great performance and protection for our online business, enabling more transactions to be approved in a safe environment, aka keeping fraudsters far.
What do you dislike about the product?
there is not much to dislike as this was easy to integrate and we always had good performance with an appropriate cost
What problems is the product solving and how is that benefiting you?
Scalable solution to fight against online fraud, in particular with online payments. We increased the approved transactions and at the same time reduced the fraud of 90%.
Recommendations to others considering the product:
You can delegate to Riskified all fraud and protection tasks and focus on doing your business. In the end, doing it internally would cost you more.
Good overview, fast Service
What do you like best about the product?
The easy communication with the support Team
What do you dislike about the product?
That customer has to buy the same article for their next order
What problems is the product solving and how is that benefiting you?
I can realease our customers for future orders with the help of the support team
Recommendations to others considering the product:
In my opinion its the easiest tool i know for helping and controlling the customers
Best Risk Assessment Tool
What do you like best about the product?
Asking for refunds/guarantees is extremely easy. This is a big turn off with other similar services that make it more difficult to get a refund processed. This makes Riskified feel closer and since Riskified trusts us, we trust Riskified.
Instead of having a team of people going through every single transaction to detect whether it's suspicious or not, we know use Riskified to do that for us. That team is now dedicated to other work that provides more value for our customers. We absolutely trust the system and has worked wonderfully for the last three years.
Riskified is a must for any serious ecommerce site.
Instead of having a team of people going through every single transaction to detect whether it's suspicious or not, we know use Riskified to do that for us. That team is now dedicated to other work that provides more value for our customers. We absolutely trust the system and has worked wonderfully for the last three years.
Riskified is a must for any serious ecommerce site.
What do you dislike about the product?
I've wanted to get more clients on board but the sales volume required is very high.
If this requirement went way down, I could definitely get more clients using Riskified.
If this requirement went way down, I could definitely get more clients using Riskified.
What problems is the product solving and how is that benefiting you?
We no longer have people dedicated to analyzing every single transaction. If Riskified marks a transaction as fraud, we rarely ever disagree.
The longer we have used the system, the better and better the algorithm keeps getting.
We use this internationally, so this is no minor feat.
Riskified is a great technology and business accomplishment.
On top of this, the rates are very fair.
It's one of those things that as soon as you start using it, you can't even remember how things got done without it.
The longer we have used the system, the better and better the algorithm keeps getting.
We use this internationally, so this is no minor feat.
Riskified is a great technology and business accomplishment.
On top of this, the rates are very fair.
It's one of those things that as soon as you start using it, you can't even remember how things got done without it.
Recommendations to others considering the product:
This is the best fraud prevention tool in the market.
Look no further.
Great product and great service.
Setup is very simple and day-to-day usage is very intuitive, no training required.
Look no further.
Great product and great service.
Setup is very simple and day-to-day usage is very intuitive, no training required.
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