Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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The User Interface and way how to use this program is awesome :)!
What do you like best about the product?
Mostly i like the fast support from riskified and how easy it is.
Even my employees were able to check one or two cases without a proper training what is really a relief for me and my collegues.
Even my employees were able to check one or two cases without a proper training what is really a relief for me and my collegues.
What do you dislike about the product?
That so many orders get canceled even thou its just a different place in the same country. We have every time cases were people order from friends places to there address but apperently this orders gets blocked by riskified some times so the customer needs to get in touch with us, we need to get in touch with riskified and after approval of riskified we need to contact the customer again what takes a lot of time :(
What problems is the product solving and how is that benefiting you?
First of all fraud cases but also some weird cases what would never show up without riskified. In many examples we were safed by riskified and the protection it gives us.
Some customers are trying to violate our vouchers and sale process and order like crazy without limits. therefore riskified noticed people buying a lot of products through a credit card.
I know that this is not the first place reason but it really helped us out :)
Some customers are trying to violate our vouchers and sale process and order like crazy without limits. therefore riskified noticed people buying a lot of products through a credit card.
I know that this is not the first place reason but it really helped us out :)
Recommendations to others considering the product:
The first advice i can give is that this program uses data i proper way and the service ist quiet fast. While most 2nd level support needs more than 24h riskified is always answering in time of 4 hours what is quiet impressing in my opinion. Try it out yourself to see how good it works :)!
Cancel less orders due to fraud suspicion
What do you like best about the product?
With Rsikified we have to cancel less orders because of suspected fraud. Like that we are directly able to create additional revenue from new customers and also add additional lifetime spending customers to our customer base.
What do you dislike about the product?
We would like to have more information for declined orders. Why exactly was an order declined?
What problems is the product solving and how is that benefiting you?
-Reducing false positives
-Reducing costs of chargebacks
-Reducing hassle for the customer when using additional fraud verification methods
-Reducing costs of chargebacks
-Reducing hassle for the customer when using additional fraud verification methods
Easy to use Fraud Detection support
What do you like best about the product?
There is sufficient information relating to fraud regarding an online order. All the information is displayed in a concise and productive way. Also getting email notifications to notify me when there is a potentially fraudulent order is nice. I also like that the Riskified employees are always available if we need to reach out to them. It is also very easy to use. It allows anyone with no background information regarding fraud feel like an expert. I also forget my password alot so resetting the password is easy through email.
What do you dislike about the product?
Although all information being informed and displayed is clean and precise, I wish there was a Advanced Info option that can explain a wider range of information for us to really connect the dots. I feel that we only get to see the simplified version in which Riskified connects for us (which has always been fine). Other than that, there's really not much to dislike at all.
What problems is the product solving and how is that benefiting you?
Handling fraudulent orders, it allowed me to learn what to look for and what signals suspicion when a client reaches out to us. Riskified allowed me to be more aware and knoweldgeable regarding order placement.
Recommendations to others considering the product:
If you are looking for a program that handles both Fraud Detection assistance and Fraud Insurance, Riskified is the way to go.
Efficiently reviewing orders
What do you like best about the product?
What I like best about Riskified is that they are thorough with the reasoning for the denied order. With a quick scan, it is easy to see all of the reason for which the order is flagged. Whether that be weird IP, billing addresses that do not match passed chargebacks with other companies, etc.
What do you dislike about the product?
I sometimes feel although the linking is not 100% accurate, as there are other orders correlated that we find that are not listed in this section.
Additionally when the only linking is IP is can sometimes be confusing at a quick glance.
Having the option to resub more than once every 24h would also be helpful when reviewing orders in a short amount of time.
As well as having more information as to why the resubmit/second look was denied.
Additionally when the only linking is IP is can sometimes be confusing at a quick glance.
Having the option to resub more than once every 24h would also be helpful when reviewing orders in a short amount of time.
As well as having more information as to why the resubmit/second look was denied.
What problems is the product solving and how is that benefiting you?
Riskified has helped immensely in catching shopping patterns amongst fraudsters. The best part of the linking is being able to find other accounts associated with this person and help prevent further fraudulent activities.
The new way to resubmit an order for a second review saves a lot of time and offers quick and easy options and solutions.
The new way to resubmit an order for a second review saves a lot of time and offers quick and easy options and solutions.
Recommendations to others considering the product:
I would recommend using this software if you intend to ask further questions to your customers and resubmit as their second look option works great.
Effective in fraud detection and approving good orders
What do you like best about the product?
Riskified are effective in detecting fraud. In cases where fraudulent orders are approved Riskify reimburse for any chargeback incurred giving peace of mind. Account Managers provide regular feedback and communications
What do you dislike about the product?
So far everything has been good. Monthly back up data for invoices could be better
What problems is the product solving and how is that benefiting you?
Increase in approved orders. Fraudulent transactions are reimbursed, Riskify show passion to continually improve.
Positive Fraud Management System
What do you like best about the product?
Effectively prevents fraud, support team responds quickly when we ask for assistance
What do you dislike about the product?
Appreciate that we can add additional information to overturn a Considerable Risk or High Risk decision, however, I often feel like that information I provide ie email matches contact information, billing matches shipping is readily available to the Riskified Team and should factor into their own decision making
Does not help with friendly fraud
Does not help with friendly fraud
What problems is the product solving and how is that benefiting you?
Helps us to detect fraud and protect the company against fraud
Recommendations to others considering the product:
Provides 100% chargeback protection
Riskified review in a nutshell.
What do you like best about the product?
The linking feature is amazing and very helpful!
What do you dislike about the product?
The new resubbing tool is a little bit tricky to use.
What problems is the product solving and how is that benefiting you?
Identifying customers who are linked to past fraudulent orders.
Daily Riskified user
What do you like best about the product?
I enjoy all the parameters we can add to a search in the filter area to retrieve specific transactions, the detailed exports at the order level, and also when disputing chargebacks, I enjoy how easy it is to file a chargeback case and also the detailed compelling evidence that Riskified provides in return.
What do you dislike about the product?
The process of resubmitting declined orders for a second review does not seem very clear and we do not understand why the order still gets declined. I would like more details in that specific area.
What problems is the product solving and how is that benefiting you?
Riskified helps us detect fraudulent orders at the root, it helps with our order validation process on a daily basis and it helps a lot with our chargeback procedure as it makes it very easy to submit a chargeback and to further dispute it thanks to the compelling evidence offered.
Recommendations to others considering the product:
Riskified's platform is extremely user friendly, it provides detailed and clear reports of declined orders, a clear percentage of chargebacks and so on. It also allows to filter a search with a lot of detail in order to identify specific transactions.
Usage from an agent and analyst perspective
What do you like best about the product?
Overall, Riskified has a great understanding of our business and clients. Often industry players understand low and mid Average Order Value fraud dynamics, but Riskified understand high AOV fraud dynamics. Over the past 3 years, I have been impressed by Riskified's commitment to deliver improvements that stemmed from our feedback and continuously improving the UI/UX. The ability of Riskified to adapt to our constantly changing business environment is key to our performance, and a integral part of our relationship.
What do you dislike about the product?
The opacity of decline categories. What distinguish high-risk from considerable risk ? Why do proportion of declines by categories varies so much when the order's properties do not change as much ?
I also appreciate an interface to create custom business rules; specific declined business rules to decline order for which the risk exposure is high for the merchant but low for Riskified, whitelisting rules for non-insured approvals, and business rules for insured declines where Riskified can insure the order, but the merchant can make a conscious decision based on their risk tolerance.
I also appreciate an interface to create custom business rules; specific declined business rules to decline order for which the risk exposure is high for the merchant but low for Riskified, whitelisting rules for non-insured approvals, and business rules for insured declines where Riskified can insure the order, but the merchant can make a conscious decision based on their risk tolerance.
What problems is the product solving and how is that benefiting you?
Approving the bulk of our orders that have low p() of chargeback. We benefit by using our resources on the higher risk orders; where we can create more value. We also benefit from having a faster approval time on +80% of our volume.
Recommendations to others considering the product:
From my opinion, they're one of the industry player that understands high AOV fraud dynamics the best.
Riskified reviews all orders that are placed
What do you like best about the product?
I love using the Riskified Linking Tool. It gives detailed information regarding individual customers. I also like using the filters, for example we had a huge fraud ring recently and we were able to isolate the fraud using a filter for IPs.
What do you dislike about the product?
There is not much to dislike. Very user friendly, although the new second look feature is not ideal.
What problems is the product solving and how is that benefiting you?
Riskified has made reviewing orders a lot easier in our day to day workload. They are able to analyze specific information and link customers together
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