Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Daily Riskified user
What do you like best about the product?
I enjoy all the parameters we can add to a search in the filter area to retrieve specific transactions, the detailed exports at the order level, and also when disputing chargebacks, I enjoy how easy it is to file a chargeback case and also the detailed compelling evidence that Riskified provides in return.
What do you dislike about the product?
The process of resubmitting declined orders for a second review does not seem very clear and we do not understand why the order still gets declined. I would like more details in that specific area.
What problems is the product solving and how is that benefiting you?
Riskified helps us detect fraudulent orders at the root, it helps with our order validation process on a daily basis and it helps a lot with our chargeback procedure as it makes it very easy to submit a chargeback and to further dispute it thanks to the compelling evidence offered.
Recommendations to others considering the product:
Riskified's platform is extremely user friendly, it provides detailed and clear reports of declined orders, a clear percentage of chargebacks and so on. It also allows to filter a search with a lot of detail in order to identify specific transactions.
Usage from an agent and analyst perspective
What do you like best about the product?
Overall, Riskified has a great understanding of our business and clients. Often industry players understand low and mid Average Order Value fraud dynamics, but Riskified understand high AOV fraud dynamics. Over the past 3 years, I have been impressed by Riskified's commitment to deliver improvements that stemmed from our feedback and continuously improving the UI/UX. The ability of Riskified to adapt to our constantly changing business environment is key to our performance, and a integral part of our relationship.
What do you dislike about the product?
The opacity of decline categories. What distinguish high-risk from considerable risk ? Why do proportion of declines by categories varies so much when the order's properties do not change as much ?
I also appreciate an interface to create custom business rules; specific declined business rules to decline order for which the risk exposure is high for the merchant but low for Riskified, whitelisting rules for non-insured approvals, and business rules for insured declines where Riskified can insure the order, but the merchant can make a conscious decision based on their risk tolerance.
I also appreciate an interface to create custom business rules; specific declined business rules to decline order for which the risk exposure is high for the merchant but low for Riskified, whitelisting rules for non-insured approvals, and business rules for insured declines where Riskified can insure the order, but the merchant can make a conscious decision based on their risk tolerance.
What problems is the product solving and how is that benefiting you?
Approving the bulk of our orders that have low p() of chargeback. We benefit by using our resources on the higher risk orders; where we can create more value. We also benefit from having a faster approval time on +80% of our volume.
Recommendations to others considering the product:
From my opinion, they're one of the industry player that understands high AOV fraud dynamics the best.
Riskified reviews all orders that are placed
What do you like best about the product?
I love using the Riskified Linking Tool. It gives detailed information regarding individual customers. I also like using the filters, for example we had a huge fraud ring recently and we were able to isolate the fraud using a filter for IPs.
What do you dislike about the product?
There is not much to dislike. Very user friendly, although the new second look feature is not ideal.
What problems is the product solving and how is that benefiting you?
Riskified has made reviewing orders a lot easier in our day to day workload. They are able to analyze specific information and link customers together
Efficient fraud prevention tool
What do you like best about the product?
A lot of specifications for flagged orders and a very user-friendly platform.
What do you dislike about the product?
Riskified is a really user-friendly platform. I sincerely have nothing negative to say.
What problems is the product solving and how is that benefiting you?
Fraud prevention.
Recommendations to others considering the product:
The best platform, very user-friendly. Riskidied is also very precise when providing reasons for declines or anything that needs to be seen before approving an order, it is truly helpful and minimizes the processing of fraudulent orders.
Best tool for outsourcing fraud and allow CS to refocus on the customer
What do you like best about the product?
One of the best vendor relationships with great communication. Always looking to improve the process and continue to evolve with the ever changing fraud landscape. Improved overall team efficiency by reducing outbound CS verification interactions. Better overall customer experience through seamless, non interaction approval process.
What do you dislike about the product?
Not much to include as my experience with the Riskified team and using the tool have been very easy. The only feedback would be the associated cost for this service. Since their tool continues to improve and more data is available through new accounts, their current customers should see annual price reductions due to the improve efficiency.
What problems is the product solving and how is that benefiting you?
Reduction in outbound CS interactions allowing for more inbound and associated potential revenue. Headcount reductions lowering overall labor costs required to perform verifications in-house. Order approval rate increase adding to top-line revenue
Recommendations to others considering the product:
Definitely worth a review, works best when going 100% and sending all order data for review, Implementation and integration was easier than most and well supported.
Reviewing shopping patterns with the linking tool is a great experience.
What do you like best about the product?
For fraud prevent it helps to have visibility over various shopping patterns and account activity, finding discrepancies and protecting our website from fraudulent purchases.
What do you dislike about the product?
In some cases, the information in the linking does not perfectly reflect our business needs, some account that are flagged or blacklisted can still fool the system. In this game of cat and mouse, improving on the linking so that opening multiple accounts will become more difficult after a flag, seems like an essential task.
What problems is the product solving and how is that benefiting you?
Having access to the linking information helps us make our reviews and decision for new orders. If an issue occurs after fulfillment, this information can help us determine whether the claim made is likely fraudulent. Catching orders in time and accurate reviews help us save many potential losses for the company.
Problems are addressed quickly
What do you like best about the product?
Riskified is quick and problems are addressed quickly if any arise
What do you dislike about the product?
Their parameters are maybe too rigid because we've found quite a few orders that were declined were not fraudulent at all.
What problems is the product solving and how is that benefiting you?
Riskified has definitely helped us process orders faster and they are reliable when it comes to covering anything that may slip through the cracks.
Riskified can be leveraged to your business needs and offers a really quality product
What do you like best about the product?
The tailored automation and fast-paced requirements it allows our company to operate with that we need, and the great comfort they offer our ecom business.
What do you dislike about the product?
Nitpicking, but think some of the data I need could be delivered in a more user friendly manner.
What problems is the product solving and how is that benefiting you?
Offering coverage for automated e-commerce to our e-commerce partners that adds a great benefit to our platform.
Recommendations to others considering the product:
If you do manual review on anywhere over 10% of your traffic, this tool is for you. Stop worrying about fraud and let them handle it, so you can focus on driving more real and good customers to your websites.
Easy and Secure Fraud Prevention
What do you like best about the product?
I fully appreciate all the details you are able to gather about a customer. These details can come in use to gain a full picture of a client.
What do you dislike about the product?
There is not much to dislike here. The service is quite easy to use.
What problems is the product solving and how is that benefiting you?
We have cut down on our fraud while being reimbursed for any that is committed.
Overall a good service
What do you like best about the product?
Not having to manually review every order is nice.
What do you dislike about the product?
They report weird false positives and have completely missed some blatantly obvious ones. We had a PayPal order on Friday that was a $2k order going to an apartment complex that Riskified approved. We went back and forth, "should we cancel it? well, Riskified approved it". We sat on it overnight and the next morning we had a Chargeback from PayPal. Riskified would have paid it out, but I know that would then affect our approval rate. Used a competitor to Riskified in the past, had better approval rates (99.9% vs. 98.8%) but the cost was much higher.
What problems is the product solving and how is that benefiting you?
Detecting fraudulent orders.
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