Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Fraud Police
What do you like best about the product?
Riskified is really good at spotting the fraud in progress as they keep track of the user's behavior and make the correct decision for the merchant.
What do you dislike about the product?
Not good at documentation. some documentation part is missing the code example or descriptions.
What problems is the product solving and how is that benefiting you?
We started using Riskified to verify our PayPal payments, to begin with, and it really helped us to avoid the chargeback we use to get from PayPal, due to this success we started using Riskified to other payment methods like cards, eWallets.
A vital business tool in the fight against fraud
What do you like best about the product?
As an Online Travel Agent serving countries all around the world, Riskified has helped us identify a number of fraudulent transactions preventing potential disputes and chargebacks, which prior to using Riskified, has cost us thousands in previous years.
What do you dislike about the product?
When first integrating Riskified, there was a short period of time where some suspicious transactions were slipping through the net and were not identified as spam. We were advised this was a warming up period while the system began to recognise suspicious and fraudulent signals and since then, Riskified has worked as expected.
What problems is the product solving and how is that benefiting you?
With Riskified, we are able to recognise fraudulent transactions before they reach our payment gateways. As a result, we have saved thousands of pounds in chargebacks from credit card companies and airlines.
Protecting your digital coins
What do you like best about the product?
- simple to use
- easy to understand
- quick
- easy to understand
- quick
What do you dislike about the product?
Machine learning is slow. So for Riskified to fully understand our buyers patterns, it takes time - especially when the company used other systems before
What problems is the product solving and how is that benefiting you?
- preventing unauthorized giftcard purchases online
Recommendations to others considering the product:
Super worth it, simplified a lot of things
Great fraud protection in a user-friendly package
What do you like best about the product?
The console is easy to use and the dashboard gives you a great snapshot of what's happening. The fraud re-submittal tool is also user-friendly and the quick response is extremely useful.
What do you dislike about the product?
Not necessarily a dislike, but the Orders view on the console doesn't really have much purpose to us. If we want to see the particular details of an order, we use the search bar.
What problems is the product solving and how is that benefiting you?
We've been vulnerable to fraud attacks in the past, and Riskified has been useful in preventing that type of situation from recurring. It takes valuable data points and makes valid decisions that take a lot of the burden off the internal team.
Easy experience with Riskified
What do you like best about the product?
Whenever I have a question or concern, I always receive a quick response from the Riskified team, no matter what the topic is.
What do you dislike about the product?
There is not anything I can say that I dislike of Riskified.
What problems is the product solving and how is that benefiting you?
We're solving most fraud related cases with orders that come into our online service, and Riskified catches them before we ship out merchandise that we will nto get paid for,
Riskified
What do you like best about the product?
The ease of use. Once we begin reviewing orders each day, the process is simple and easy to use.
What do you dislike about the product?
Nothing, I have Riskified to be very user friendly.
What problems is the product solving and how is that benefiting you?
Fraud prevention and detection, greater levels of order fulfillment.
Using Riskified in an emerging market from Latin America
What do you like best about the product?
As an intensive user of Riskified, one of the things I enjoy the most is the transaction detail and the linked transactions.
You have an overview of everything that matters about your customer: origin of the transaction, amount, type of card ... Related transactions per customer, IP address, delivery address, among others.
The general view has relatively easy to customize columns, which is much appreciated.
You have an overview of everything that matters about your customer: origin of the transaction, amount, type of card ... Related transactions per customer, IP address, delivery address, among others.
The general view has relatively easy to customize columns, which is much appreciated.
What do you dislike about the product?
Sometimes the reason for the rejection is not clear, so it is difficult to justify with the client why their transaction will not be processed.
Some false positives (a few in fact) are present which can diminish your reputation as an online seller in front of the community.
On some occasions (a very few) the issuing bank shown is not correct.
Some false positives (a few in fact) are present which can diminish your reputation as an online seller in front of the community.
On some occasions (a very few) the issuing bank shown is not correct.
What problems is the product solving and how is that benefiting you?
As one of the largest retailers in Panama, our projection is to offer our products and services with the greatest ease and guarantee of security for the customer. Riskified has allowed us more agile responses in billing decisions, reducing human errors as much as possible. The platform still learning, so we are.
Recommendations to others considering the product:
Electronic commerce is a complicated sea, Riskified offers a powerful solution whose greatest strength (in my concept) is its ability to adapt to change and its interest in meeting their clients and the clients of their clients. The support you receive from the company makes you feel accompanied in every step.
Good fraud prevention and easy api integration
What do you like best about the product?
Riskified provides a good level of fraud prevention for our marketspace. It was easy for our dev team to integrate into our platform, and Riskified helped us every step of the way.
What do you dislike about the product?
There is a level of integration needed. Whilst it was easy for our team, we are lucky in that we have our own in house dev team. For any businesses out there that dont, it could prove expensive.
What problems is the product solving and how is that benefiting you?
Before Riskfied, we were using a manual processes to detetc much of our online fraud. Since Riskified, thi shas been reduced to almost zero manual checks on our part.
Good tool to work
What do you like best about the product?
they are quick to evaluate orders, good back-office support, the app is really friendly user and we can take a lot of reports.
What do you dislike about the product?
one of the things is the capability to change the things fast, sometimes the updates we give take some time to go live.
What problems is the product solving and how is that benefiting you?
Solving our speed of sending and the backlog on our order approval.
High-quality fraud prevention services
What do you like best about the product?
Great team - easy to work with and very responsive to demands. Portal works well and is very useful for gaining insights into fraudulent behavior. Their AI is improving, getting much better all the time at detecting fraud, and rejecting fewer genuine customers.
What do you dislike about the product?
Can sometimes be a bit slow in picking up / reacting to fraud waves - often dependent on us discovering fraud and alerting them.
What problems is the product solving and how is that benefiting you?
Managing fraud risks and reducing the number of orders we manually review internally.
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