Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
219 reviews
from
External reviews are not included in the AWS star rating for the product.
Riskified
What do you like best about the product?
The ease of use. Once we begin reviewing orders each day, the process is simple and easy to use.
What do you dislike about the product?
Nothing, I have Riskified to be very user friendly.
What problems is the product solving and how is that benefiting you?
Fraud prevention and detection, greater levels of order fulfillment.
Using Riskified in an emerging market from Latin America
What do you like best about the product?
As an intensive user of Riskified, one of the things I enjoy the most is the transaction detail and the linked transactions.
You have an overview of everything that matters about your customer: origin of the transaction, amount, type of card ... Related transactions per customer, IP address, delivery address, among others.
The general view has relatively easy to customize columns, which is much appreciated.
You have an overview of everything that matters about your customer: origin of the transaction, amount, type of card ... Related transactions per customer, IP address, delivery address, among others.
The general view has relatively easy to customize columns, which is much appreciated.
What do you dislike about the product?
Sometimes the reason for the rejection is not clear, so it is difficult to justify with the client why their transaction will not be processed.
Some false positives (a few in fact) are present which can diminish your reputation as an online seller in front of the community.
On some occasions (a very few) the issuing bank shown is not correct.
Some false positives (a few in fact) are present which can diminish your reputation as an online seller in front of the community.
On some occasions (a very few) the issuing bank shown is not correct.
What problems is the product solving and how is that benefiting you?
As one of the largest retailers in Panama, our projection is to offer our products and services with the greatest ease and guarantee of security for the customer. Riskified has allowed us more agile responses in billing decisions, reducing human errors as much as possible. The platform still learning, so we are.
Recommendations to others considering the product:
Electronic commerce is a complicated sea, Riskified offers a powerful solution whose greatest strength (in my concept) is its ability to adapt to change and its interest in meeting their clients and the clients of their clients. The support you receive from the company makes you feel accompanied in every step.
Good fraud prevention and easy api integration
What do you like best about the product?
Riskified provides a good level of fraud prevention for our marketspace. It was easy for our dev team to integrate into our platform, and Riskified helped us every step of the way.
What do you dislike about the product?
There is a level of integration needed. Whilst it was easy for our team, we are lucky in that we have our own in house dev team. For any businesses out there that dont, it could prove expensive.
What problems is the product solving and how is that benefiting you?
Before Riskfied, we were using a manual processes to detetc much of our online fraud. Since Riskified, thi shas been reduced to almost zero manual checks on our part.
Good tool to work
What do you like best about the product?
they are quick to evaluate orders, good back-office support, the app is really friendly user and we can take a lot of reports.
What do you dislike about the product?
one of the things is the capability to change the things fast, sometimes the updates we give take some time to go live.
What problems is the product solving and how is that benefiting you?
Solving our speed of sending and the backlog on our order approval.
High-quality fraud prevention services
What do you like best about the product?
Great team - easy to work with and very responsive to demands. Portal works well and is very useful for gaining insights into fraudulent behavior. Their AI is improving, getting much better all the time at detecting fraud, and rejecting fewer genuine customers.
What do you dislike about the product?
Can sometimes be a bit slow in picking up / reacting to fraud waves - often dependent on us discovering fraud and alerting them.
What problems is the product solving and how is that benefiting you?
Managing fraud risks and reducing the number of orders we manually review internally.
Easy handling of fraud cases
What do you like best about the product?
First of all I like the UI you offer me and the easy handling.
The quick support is a relieve for our customer a d Grant's a good customer service.
The safety what you give us with riskified is also very professional and I like to use riskified for our cases
The quick support is a relieve for our customer a d Grant's a good customer service.
The safety what you give us with riskified is also very professional and I like to use riskified for our cases
What do you dislike about the product?
There is till now nothing I wouldn't like. It would be great to have on access to unlock customers from fraud suspicion.
What problems is the product solving and how is that benefiting you?
Already described I the first window.
Well done.
What do you like best about the product?
Riskified is quick to respond to claims submissions and reimbursements.
What do you dislike about the product?
Reporting could be better and the interface could use a revamp to show all available options and files easily without having to go to each order. Dispute tracking is lacking. Insights are lacking.
What problems is the product solving and how is that benefiting you?
Fighting fraud one day at a time! Reimbursements quickly are a plus but could. be better.
Recommendations to others considering the product:
Go with something else that offers more insight into reporting and dispute tracking.
Easy and Simple Integration on Shopify
What do you like best about the product?
Deploying the app and creating order tags was simple and easy to deploy. We love the fact that we can focus our attention on other business needs versus reviewing orders daily and not having a backlog coming back from the weekend.
What do you dislike about the product?
For the initial launch we had some false positives but eventually we sorted out these exceptions.
What problems is the product solving and how is that benefiting you?
We had initial issues using out of the box fraud filtering in Shopify. We received a lot of chargebacks but once we implemented Riskified our chargebacks rate dramatically decreased and Riskified 100% covers fraudulent chargebacks for us. Our previous vendor required us to review every order that was flagged for review, Riskified has almost eliminated this process from our workflow.
Recommendations to others considering the product:
If you want a 98% approval rating and very little manual intervention by your Fraud/Customer Service team then Riskified is the solution for you.
Useful tool
What do you like best about the product?
High visibility of customer's shopping history and pattern across the internet;
High accuracy of risk evaluation;
User-friendly interface
High accuracy of risk evaluation;
User-friendly interface
What do you dislike about the product?
Non-fraudulent chargebacks would usually be classed as "high-risk" order but from the merchant's perspective, non-fraudulent chargeback and fraudulent chargeback both needs to be avoided as their damage level is pretty much the same.
What problems is the product solving and how is that benefiting you?
The part of linking data gives much visibility of a customers behavior at other merchants and is helpful to avoid potential chargebacks
Riskfied
What do you like best about the product?
The layout, very user-friendly and clear. It shows all the relevant information in big sizing and the colours used in the analysis makes it super accesible to understand. Excellent idea and outcome to check transactions and customer's behaviour
What do you dislike about the product?
Too much information in one page, however as mentioned in the previous question it is all very useful
What problems is the product solving and how is that benefiting you?
Risky transactions and problem solving. Customers feel safe and secure and obviously the company benefits from such relationship and outcome.
showing 161 - 170