Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Customer Service Manager
What do you like best about the product?
Quick, easy, efficient. Whenever we need additional support, the team is quick to respond and jump on a call to resolve with us
What do you dislike about the product?
Not much we dislike. Any issue we had was resolved
What problems is the product solving and how is that benefiting you?
Fraud, cancellations and whitelisting were our main ones that we were able to combat and resolve
Riskified is Smooth & Easy
What do you like best about the product?
Riskified has a very seemless integration, a great support team, and a willingness to adapt, update, and accommodate to your business.
What do you dislike about the product?
In personal experience, there have tended to be occasional hiccups in matching disposition data which can effect chargeback reimbursement.
What problems is the product solving and how is that benefiting you?
The machine learning model has been super helpful in transaction flows that require a quick and accurate response such as Buy Online - Pick Up in Store.
Recommendations to others considering the product:
Riskified is a great tool for both new vendors to the retail space and large companies alike. Their tools are simple to understand and the company is very willing to accommodate to your business needs by updating and modifying their tools and strategies in a personalized way. The support team is great and they are always willing to meet about any arising issues, collaborate on findings, and teach about the tools and products offered. They go above and beyond.
Efficient for luxury item retailers
What do you like best about the product?
The service is quick, efficient, and customer service is responsive. It helps our customers make secure payments and us, as the merchants, make safe transactions. There are a lot of details concerning one's order which helps us in evaluating if we should approve or cancel their order.
What do you dislike about the product?
The system is sometimes over-protective and makes us cancel orders more often than not- but probably for a good reason!
What problems is the product solving and how is that benefiting you?
We have avoided a lot of fraudulent transactions.
Increased approval rate, visibility on customers and share of payment methods
What do you like best about the product?
Transparency on customers and payments information, post order flow functionality, completeness of reporting and data available for analysis.
View both country level and overall business.
View both country level and overall business.
What do you dislike about the product?
Monitoring chargebacks status is manual, would be better to have alerts.
What problems is the product solving and how is that benefiting you?
Re-review for orders declined after customers' contact.
Reporting for completeness of data not available from other platforms.
Reporting for completeness of data not available from other platforms.
Solid service
What do you like best about the product?
The fact that you get a refund for a charge back caused by fraud.
What do you dislike about the product?
The process for submitting a charge back can be cumbersome.
What problems is the product solving and how is that benefiting you?
We save around $20k a month in fraud prevention for a fixed cost.
Fraud Control I dont have to think about!
What do you like best about the product?
Riskified is fantastic! It just works! We have tried a number of other software that the algorithms just were not up to par and letting through fraudulent orders and holding high #s of orders that were not actual fraud.
What do you dislike about the product?
Would be nice to have a faster way to whitelist the order/customers when they reach out to us due to being blocked. Right now has to be donet through email and about a 24 hour turn around which is hard when customers are already upset
What problems is the product solving and how is that benefiting you?
Stoping fraudulent orders
Recommendations to others considering the product:
Is a great all in one and easy to use solution for fraud management
Quick response
What do you like best about the product?
That you ensure we don't get chargebacks
What do you dislike about the product?
Following procedure, seems like the reps do not follow the email request we made when they send a follow up.
What problems is the product solving and how is that benefiting you?
Less and less chargebacks occurring since we've made the switch.
Recommendations to others considering the product:
Would advise that it really does help, especially if your business is in the market of providing a product to others that may be sketch.
Fast turnaround on gift card purchase inquiries.
What do you like best about the product?
I like that when submitting additional information for review of a gift card order we get a response immediately, and when the additional information doesn't give us an approval the help tool reviews the order and there is a decision within a couple of hours.
What do you dislike about the product?
To be completely honest, I cannot say that there is anything that I dislike as Riskified helps us in processing legitimate retail gift card orders.
What problems is the product solving and how is that benefiting you?
Approvals and denials for retail gift card orders in small and large amounts.
Recommendations to others considering the product:
Has the best turnaround and can save you lots of money on fraudulent purchases and is cost effective for larger companies.
Great service and tool
What do you like best about the product?
I like the level of customer service provided
What do you dislike about the product?
I dont dislike anything. I think the software is above par for our needs
What problems is the product solving and how is that benefiting you?
Fraudulent orders, manual review
The app that let's me sleep at night
What do you like best about the product?
It's almost always on automatic and we don't have to go to an external site to see if the order has been approved or not. If you're using Shopify, Riskified adds nots to the order so we know the status right away. It's almost 100% automatic.
What do you dislike about the product?
When we take phone orders, the app doesn't always recognize the difference between our location and the customer's location.
What problems is the product solving and how is that benefiting you?
We don't have to do a lot of manual fraud checks since Riskified does mot of the work for us.
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