Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Great experience with a couple of areas to improve
What do you like best about the product?
What I liked the best is that it is very easy to use. The tool has a great overview of your transactions.
What do you dislike about the product?
The drawback from my side is that you cannot see the overview of all of your accounts at the same time. That makes it quite difficult to get the overall picture of your business in one graph. Besides, in order for the tool to work better, I would recommend to add some explanations of the terms used. For example, for me it took some time to understand the difference between cancelled and rejected orders. A litte questionmark vould be added, where it would be explained what kind of orders are marked as accepted, cancelled and rejected.
What problems is the product solving and how is that benefiting you?
Reducing risk related to fraud. Decrease in manpower since you do not need any manual review of the orders.
Recommendations to others considering the product:
I think it is a great tool for automated fraud detection and protection.
Best e-commerce fraud prevention company to work with, of all time!
What do you like best about the product?
Their customer service and their ability to adapt to your needs as a business. They love feedback and they are very quick to reply. It works very well and it gives us peace of mind.
What do you dislike about the product?
Nothing. Now I don't have to manually review and assess risk on each and every one of our orders.
What problems is the product solving and how is that benefiting you?
We are saving time and money and now that Riskified is doing all of the work we are able to be more productive in other areas of business growth because the stakeholders do not need to spend any time analyzing the risk level of incoming e-commerce orders.
Recommendations to others considering the product:
If you want protection from scammers and fraudsters but don't have the tools or expertise to make a proper decision, if you don't want to lose sales because you are just unsure if some orders could be fraudulent, or if you want to save time and be more productive then you need to get Riskified. Even if you already have another product you should talk to the friendly people at Riskified to learn how they can improve your current process and improve your sales.
Absolute Game-Changer!
What do you like best about the product?
Riskified simplifies and accelerates our order processing flow. It allows us to accept incoming orders much more efficiently and with confidence. Prior to implementing Riskified into our toolset, we spent a lot of time checking and verifying client information, payment information and order contents so we could make an informed decision on the veracity of the information and decide whether or not to accept the order.
We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them.
in short, adding Riskified to your flow is a complete game changer and I highly recommend the platform.
We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them.
in short, adding Riskified to your flow is a complete game changer and I highly recommend the platform.
What do you dislike about the product?
I feel that at first Riskified was sometimes a bit too sensitive and would sometimes reject orders which should be covered, without providing sufficient reasons as to why. That being said, I've noticed that over time, and after sufficient analysis of the feedback we provide in each case, the system has dramatically improved each year and now we have a near perfect approval rate.
What problems is the product solving and how is that benefiting you?
We are able to allow Riskified to handle accepting many of our incoming orders, thus freeing up our human agents to attend to other tasks while the orders are fed directly to our warehouse for processing.
Recommendations to others considering the product:
Use it, you won't regret it.
It has releved a lot of manual work on the Ticket Evoltion's end.
What do you like best about the product?
The quick review process and the great support staff.
What do you dislike about the product?
The algorithm seems a bit strict and does not seem adjustable to different industries.
What problems is the product solving and how is that benefiting you?
A reduction in personnel and a great fraud tool to provide out clients.
Recommendations to others considering the product:
better reporting
Made my work a lot easier!
What do you like best about the product?
The linking tool has saved me a lot of time and effort on preventing fraud.
What do you dislike about the product?
So far, what I dislike the most is the Geos map. It just shows a Google map of the entire US, without any specifics.
What problems is the product solving and how is that benefiting you?
I mainly work on Lost package claims and after using Riskified, it's easier to find repeat offenders.
Quick and efficient
What do you like best about the product?
Orders are release fast, the accuracy, your efficiency
What do you dislike about the product?
Would like a better process to challenge a decision for our customers complaint
What problems is the product solving and how is that benefiting you?
Faster resolution time, able to ship ecom orders faster
Makes life easier...
What do you like best about the product?
We used to spend hours a week handling fraud issues. It was in the end cheaper to just do charge backs on everything. Riskified has more or less removed all charge backs and the number of orders that are stopped by the fraud filter are minimal.
What do you dislike about the product?
The charge back process are a little bit annoying but compared to what we did before its much easier.
What problems is the product solving and how is that benefiting you?
Not needing to have a dedicated person handling frauds and the increase of the real conversion rate has payed for this many times over.
Solid fraud protection for your company
What do you like best about the product?
Riskified provides really great intelligent fraud protection services and has been reliable for the existence of our relationship. Their interface is easy to use as a method to provide fraud responses and submissions of chargebacks.
What do you dislike about the product?
Their algorithm is hard to change if exceptions need to be made so work around had to be created on our end. The interface is still immature as a young company and thus could be enhanced to be more professional looking. Additionally, they could provide black list and white list capabilities so that we can ensure certain customers are able to do what they need to do. Also, the process for chargeback submission could be better handled - it currently feels clunky and the interface to manage isn't great.
What problems is the product solving and how is that benefiting you?
Riskified covers our company for risk and fraud monitoring and they have delivered on that capability. This protects us from fraudulent customers and helps us spend time in areas where we have more expertise.
Recommendations to others considering the product:
Definitely recommended.
Powerful tool, easy implementation and great service
What do you like best about the product?
it's highly effective, easy to use and the Riskified team offer a great service and tailor their solution to their customer's needs.
What do you dislike about the product?
Their decisioning process is on point but the reason given on declines are always somewhat vague and open to interpretation. It would be nice to have more details on declines.
What problems is the product solving and how is that benefiting you?
Reducing frauds overall costs and lower fraud rate
Recommendations to others considering the product:
The select and submit plan should only be considered if you have a strong fraud prevention expertise, it's really easy to submit over the costs of a total plan.
Riskified as a business partner
What do you like best about the product?
Responsiveness, accoutnabillity, business intelligence, flexibility in search of solutions, personal contact.
What do you dislike about the product?
I havent' had any negative experiences as of yet.
What problems is the product solving and how is that benefiting you?
Fraud detection; chargeback costs minimalisation; operational effectiveness.
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