Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Quick and efficient
What do you like best about the product?
Orders are release fast, the accuracy, your efficiency
What do you dislike about the product?
Would like a better process to challenge a decision for our customers complaint
What problems is the product solving and how is that benefiting you?
Faster resolution time, able to ship ecom orders faster
Makes life easier...
What do you like best about the product?
We used to spend hours a week handling fraud issues. It was in the end cheaper to just do charge backs on everything. Riskified has more or less removed all charge backs and the number of orders that are stopped by the fraud filter are minimal.
What do you dislike about the product?
The charge back process are a little bit annoying but compared to what we did before its much easier.
What problems is the product solving and how is that benefiting you?
Not needing to have a dedicated person handling frauds and the increase of the real conversion rate has payed for this many times over.
Solid fraud protection for your company
What do you like best about the product?
Riskified provides really great intelligent fraud protection services and has been reliable for the existence of our relationship. Their interface is easy to use as a method to provide fraud responses and submissions of chargebacks.
What do you dislike about the product?
Their algorithm is hard to change if exceptions need to be made so work around had to be created on our end. The interface is still immature as a young company and thus could be enhanced to be more professional looking. Additionally, they could provide black list and white list capabilities so that we can ensure certain customers are able to do what they need to do. Also, the process for chargeback submission could be better handled - it currently feels clunky and the interface to manage isn't great.
What problems is the product solving and how is that benefiting you?
Riskified covers our company for risk and fraud monitoring and they have delivered on that capability. This protects us from fraudulent customers and helps us spend time in areas where we have more expertise.
Recommendations to others considering the product:
Definitely recommended.
Powerful tool, easy implementation and great service
What do you like best about the product?
it's highly effective, easy to use and the Riskified team offer a great service and tailor their solution to their customer's needs.
What do you dislike about the product?
Their decisioning process is on point but the reason given on declines are always somewhat vague and open to interpretation. It would be nice to have more details on declines.
What problems is the product solving and how is that benefiting you?
Reducing frauds overall costs and lower fraud rate
Recommendations to others considering the product:
The select and submit plan should only be considered if you have a strong fraud prevention expertise, it's really easy to submit over the costs of a total plan.
Riskified as a business partner
What do you like best about the product?
Responsiveness, accoutnabillity, business intelligence, flexibility in search of solutions, personal contact.
What do you dislike about the product?
I havent' had any negative experiences as of yet.
What problems is the product solving and how is that benefiting you?
Fraud detection; chargeback costs minimalisation; operational effectiveness.
Super transparent with a strong understanding of our goals and how we can work to achieve them!
What do you like best about the product?
The collaboration and transparency within our teams is consistent and strong
What do you dislike about the product?
Do I have to fill this out? :) No real downside here. Maybe just continue to focus on product related initiatives!
What problems is the product solving and how is that benefiting you?
Trying to find the intersection of aggressive growth and operational cost/overhead.
Recommendations to others considering the product:
Data/product driven company that works hard to learn and help you achieve goals.
Painless risk management
What do you like best about the product?
Submitting information on a chargeback is super simple and intuitive. The functionality to submit information directly in their interface or through the APIs is amazing.
What do you dislike about the product?
Some basic reporting can only be run internally and emailed across which can cause delays.
What problems is the product solving and how is that benefiting you?
Solving for international fraud, and because of Riskified's coverage, we've been able to improve our accept rates globally.
Riskified as a fraud detection tool
What do you like best about the product?
I like the fact that the account managers are responsive to client needs and the technology that Riskified is using is new to the market. The fact that they take full responsibility on chargebacks for approved orders is a welcome benefit.
What do you dislike about the product?
I dislike the webapp, I wish it had more information and flexibility. Riskified is a relatively new compay in the fraud space so they are still learning what works for the end user.
What problems is the product solving and how is that benefiting you?
Riskified solves the problem of responsiveness to fraud trends, their model works
Recommendations to others considering the product:
Riskified is a great tool that can make a difference! Their ability to quickly adapt to the changing fraud landscape makes them one of the best in the business.
Quick, reliable reviews with fast customer service
What do you like best about the product?
Riskified as a whole does what it promises and provides fast reliable reviewing. They are also very quick with responding to any enquiries and provide fast reimbursement for chargebacks.
What do you dislike about the product?
Find a high number of false positives which could be quickly identified. Particularly around email names. Due to the machine learning when tricked a large number of fraudulent orders can be pushed through quickly.
What problems is the product solving and how is that benefiting you?
Provides a fast reliable fraud decision making system. The ability to handle volume quickly and to ensure that our payments are process near instantaneously. The portals's ability to sort data (though I think more could be done) is also extremely helpful when reviewing our fraud metrics.
Huge expertise but indeed a lot to learn
What do you like best about the product?
- the info they can get from orders/customers;
- info diversity;
- automation/algorithms/machine learning
- info diversity;
- automation/algorithms/machine learning
What do you dislike about the product?
- the "primary/beginners" mistakes when approving orders;
- the inefficiency to some markets
- the inefficiency to some markets
What problems is the product solving and how is that benefiting you?
Fraud Checks.
Reduced Manual review, increased automation, increased revenue.
Reduced Manual review, increased automation, increased revenue.
Recommendations to others considering the product:
- clear understood if fits the market where you work/deal with.
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