Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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concise and effective security tool
What do you like best about the product?
I like the recently added ability to reviews flagged orders in seconds, this makes the conversation with customers a lot easier as they no longer have to wait several hours for insight into whether their order can be approved.
What do you dislike about the product?
I wish that the tool were a bit more specific about the reasons for the decline, and it would be even better if there were suggested talking points for customers who are declined. It also can be frustrating when an order is declined for a customer and we submit the details and for some unknown reason should've actually been approved in the first place.
What problems is the product solving and how is that benefiting you?
Riskified offers us a great deal of risk reduction by identifying risky factors and in other instances allowing us to resolve issues for customers allowing them to place successful orders.
Great Service and Customer Support
What do you like best about the product?
Fraud detection is generally very good, and the protection services are great. Most importantly the customer service team is very responsive and helps to address any issues as they arise.
What do you dislike about the product?
The submission process can be a little cumbersome when there are a large number of transactions that need to be submitted.
What problems is the product solving and how is that benefiting you?
Our company uses Riskified to offer fraud protection to our clients. We deal with many chargeback requests and Riskified makes it much easier to detect and receive coverage from fraudulent transactions
Recommendations to others considering the product:
Very effective service for those looking to improve their fraud services
Effective and user friendly
What do you like best about the product?
Immediate support and response time from team members
What do you dislike about the product?
Does not insure/cover claims for "item not received"
What problems is the product solving and how is that benefiting you?
Saves us a lot of time.
Overall, I'd recommend Riskified to others. It is a highly sensitive app- better safe than sorry!
What do you like best about the product?
The breakdown of what is being flagged as highly fraudulent behavior, our company representatives, and receiving emails per order for easy/quick notifications on orders.
What do you dislike about the product?
On many occasions, it has marked orders as 'fraud' that we know to not be (consistent customers, employees, etc)
What problems is the product solving and how is that benefiting you?
Preventing fraudulent purchases on our online retail store! While it is hypersensitive at times, it often catches fraud orders our other systems do not (e.g. Shopify)
Recommendations to others considering the product:
I think it's better to be overly sensitive when detecting fraud and then make your own evaluations from there- We have never had a fraudulent order that Riskified didn't flag!
Goodbye Fraud Worries
What do you like best about the product?
It guarantees all accepted orders so we don't have to worry.
What do you dislike about the product?
It can be slightly over-sensitive and has declined orders from customers we know not to be fraudulent, and when we try to have them re-reviewed, they can still be declined.
What problems is the product solving and how is that benefiting you?
As a designer luxury store we are a high fraud target, and Riskified takes the guesswork out of evaluating orders.
Worth the investment
What do you like best about the product?
How everything is automated, instantaneous, and all information is right there on the dashboard to review
What do you dislike about the product?
nothing really. Prior to using Riskified, we were at the mercy of manual checking our ecom transactions.
What problems is the product solving and how is that benefiting you?
Allows our credit department to use their resources in other areas while the Riskified system does exactly what it's intended to do for us, prevent fraudulent transactions on our econ platform.
A wonderful fraud prevention experience
What do you like best about the product?
The ease of the user interface, seamless integration with shopify, incredibly helpful team, chargebacks feel like a thing of the past
What do you dislike about the product?
Wish we had a better understanding of how certain orders get rejected.
What problems is the product solving and how is that benefiting you?
they have reduced our fraud issues to almost 0%. It has saved us a ton of time.
Recommendations to others considering the product:
Get it now!
12 Year Supply Chain experience, order management, Planning adn logistics
What do you like best about the product?
succesfull fraud detection and share the reason immediately, flexible dashboard
What do you dislike about the product?
Excel copy can be a good improvement to take the report
What problems is the product solving and how is that benefiting you?
*We chacked fraud issues and able to confirm order with rskified. This allow us to secure order receviing.
* We move the risk of fraud to Riskified
* We move the risk of fraud to Riskified
Recommendations to others considering the product:
Riskified is an easy to tool to detect fraud issues, you can secure your order receving easily and remove the risk of refund
Great Experience
What do you like best about the product?
First of all the possibilty to see all the details of the transactions both denied and accepted.
Secondly, as a user that consult mainly the trend of denied and accepted, the layout of the graphs is very user friendly.
My Customer Service team, find very useful contact immediately your help desk. Their answer are always fast and complete.
Secondly, as a user that consult mainly the trend of denied and accepted, the layout of the graphs is very user friendly.
My Customer Service team, find very useful contact immediately your help desk. Their answer are always fast and complete.
What do you dislike about the product?
I'd like to have more filters since we're running 4 different brands.
What problems is the product solving and how is that benefiting you?
We have decreased the number of fraudolent transactions
Very easy to use
What do you like best about the product?
Each and every single order has been thoroughly checked and if it has not been approved, detailed comment is provided.
What do you dislike about the product?
It used to show order numbers in one of the columns, which made checking all orders daily much easier as you could have checked if any of the numbers is missing, instead of going back and checking by the names.
Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping.
Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping.
What problems is the product solving and how is that benefiting you?
We have had some very serious frauds, that have been prevented by Riskified,
These were orders placed with stolen credit cards and the system has picked up on the right away.
These were orders placed with stolen credit cards and the system has picked up on the right away.
Recommendations to others considering the product:
Easy to use and you'll get in depth information about orders.
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