Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Great Experience
What do you like best about the product?
First of all the possibilty to see all the details of the transactions both denied and accepted.
Secondly, as a user that consult mainly the trend of denied and accepted, the layout of the graphs is very user friendly.
My Customer Service team, find very useful contact immediately your help desk. Their answer are always fast and complete.
Secondly, as a user that consult mainly the trend of denied and accepted, the layout of the graphs is very user friendly.
My Customer Service team, find very useful contact immediately your help desk. Their answer are always fast and complete.
What do you dislike about the product?
I'd like to have more filters since we're running 4 different brands.
What problems is the product solving and how is that benefiting you?
We have decreased the number of fraudolent transactions
Very easy to use
What do you like best about the product?
Each and every single order has been thoroughly checked and if it has not been approved, detailed comment is provided.
What do you dislike about the product?
It used to show order numbers in one of the columns, which made checking all orders daily much easier as you could have checked if any of the numbers is missing, instead of going back and checking by the names.
Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping.
Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping.
What problems is the product solving and how is that benefiting you?
We have had some very serious frauds, that have been prevented by Riskified,
These were orders placed with stolen credit cards and the system has picked up on the right away.
These were orders placed with stolen credit cards and the system has picked up on the right away.
Recommendations to others considering the product:
Easy to use and you'll get in depth information about orders.
great
What do you like best about the product?
its easy to use and fast, get notifcations right away after submitting
What do you dislike about the product?
I think the price I dislike the most, i would use it more often if cheaper
What problems is the product solving and how is that benefiting you?
peace of mind
Consistent, reliable and peace of mind
What do you like best about the product?
Knowing that our business has this safety net allows us to focus on other areas of the business (operations, business development). Riskified has been given us the invaluable commodity of time.
What do you dislike about the product?
The algorithms used to determine potential fraudulent behaviour can sometimes be too strict and we have noticed that some email domains get flagged as fraudulent transactions every time.
What problems is the product solving and how is that benefiting you?
We use to have a lot of fraud coming from one specific train operator, ever since we integrated Riskified this has become a non-issue. Although it is impossible to protect a business 100% from these issues we now have saved plenty of time and money from the security benefits brought in from Riskfiend.
Riskified enables retailers focusing on their core business: to sell products
What do you like best about the product?
The most important thing is that they provide real-time and clear recommendations: accept or decline. Also, they use an incredible high number of fasctors in determining legitimate purchases, resulting in pretty high acceptance rate.
What do you dislike about the product?
The fact that they cannot review the orders placed through alternative payment methods (especially Wechat)
What problems is the product solving and how is that benefiting you?
Handling orders review in a more efficient way, providing customers with a frictionless experience while reducing frauds
Takes the "Risk" out of Fraud Control!
What do you like best about the product?
With Riskified taking all of the "risk" of shipments, we havee piece of mind that it is no longer up to us to determine whether or not an order is fraudulant or not!
What do you dislike about the product?
Hard to whitelist known customers that may be ordering via "questionable" methods due to international restrictions or use of VPNs and traveling, etc
What problems is the product solving and how is that benefiting you?
Catching and declining Fraudulant orders. Cost and Time savings.
100% recommend Riskified
What do you like best about the product?
Assurance, effective evaluation of orders, great customer service, chargeback insurance.
What do you dislike about the product?
Have not found a downside yet. We love it!
What problems is the product solving and how is that benefiting you?
Our industry has a lot of fraud attempts and we deal in high value orders. Riskied helps analyze our orders and protect us from fraud.
Riskified eCommerce Fraud Protection
What do you like best about the product?
Insurance on approved orders.High approval rate.
What do you dislike about the product?
No visibility into the factors that caused Riskified to approve or reject a specific order..Some orders take extra time to review and end up being sent to our fulfillment software. (We have inadvertently shipped rejected orders because of this)
What problems is the product solving and how is that benefiting you?
Approve more orders, less charge-backs
very good and helpful
What do you like best about the product?
I find Riskified very helpful when it comes to the way we use it to help ticket our bookings. It helps us identify fraud a lot quicker and also gives us the information that is required when we want to understand the reason behind a riskified no.
What do you dislike about the product?
I wouldnt say there is anything i dislike about riskified
What problems is the product solving and how is that benefiting you?
we are finding that we get less fraud bookings due to using riskified
Fraud management
What do you like best about the product?
Most helpful thing about riskified is the fraud monitoring. With all the credit card fraud (especially internationally) having Riskified assist in flagging those free up our agents' time. Also any chargebacks/fraud that does end up by passing Riskified is covered by them! Our chargebacks are dropped significantly since implementing Riskified
What do you dislike about the product?
No real dislikes. Everything is working well with Riskified including implementing it into 3 different country webstores
What problems is the product solving and how is that benefiting you?
See comment about what I like best
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