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Maximizing Customer Success with SugarCRM Sell: A Powerful, Streamlined Tool with Room for Growth
What do you like best about the product?
I like Sell's user-friendly interface, powerful automation features, and centralised customer data that make it easier to manage accounts and track customer health. The customisable dashboards and robust reporting tools help you make data-driven decisions, while automation saves time and ensures no client is overlooked. Plus, its integration capabilities streamline workflows, making your team more efficient in driving customer success and satisfaction.
What do you dislike about the product?
Advanced Reporting & Analytics: Although the reporting tools are powerful, more advanced analytics features like predictive modeling or deeper insights into customer behavior could be beneficial for teams focused on long-term success and strategy.
What problems is the product solving and how is that benefiting you?
SugarCRM Sell is helping the customer success team by streamlining account management, automating routine tasks (like follow-ups and renewals), and providing a clear, centralised view of customer data. This reduces manual effort, minimises the risk of overlooking important customer interactions, and helps identify potential issues early—ultimately improving response times and boosting customer satisfaction.
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Love the flexibility
What do you like best about the product?
Love the flexibility of being able to make changes on the fly. I can update teh application and see the changes right away.
What do you dislike about the product?
Product itself - some of the naming conventions are questionable. Like in the Calls module, instead of a call status being set to Answered (which doesn't exist), it's set to HELD. Who uses this nomenclature?
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
But it was easy to change the description we see from HELD to Answered without it affecting the background application.
What problems is the product solving and how is that benefiting you?
Keeping track and on-top of Leads and nurturing the client base.
The system is fully modular for the business, meeting all the company's needs.
What do you like best about the product?
Modular and we can leave it with our process design.
What do you dislike about the product?
Few consultancies in Brazil and the high cost for our currency
What problems is the product solving and how is that benefiting you?
Having a complete view of the lead, from the first marketing impact to the sale. We have our relationship with the customer in the same tool, and this helps us adjust all marketing strategies.
Sugar CRM Journey
What do you like best about the product?
I like most is the customer customer support. They never failed me whenever I have issues or something I don't know about Sugar. I should say, I am their number fan. I also like the Admin side where the interface is easy to use. We are using frequently, like everyday because this is our data base, sales process and lead process are taking place.
What do you dislike about the product?
It's difficult to find Integartion that matches our needs. We always have to rely on Codes if ever we want fancy customizations. I hope there would an improvement on drag and drop feature and it will be a lot of help for an admin like me. I think, that's what most of the CRM nowadays.
What problems is the product solving and how is that benefiting you?
Data analysis and automation
CRM Implementation Process
What do you like best about the product?
I've barley begun to dig deep into Sugar's capabilities but it seems like it's going to be an amazing experience thanks to it's ease of use, personalization and friendly UX/UI design.
What do you dislike about the product?
Up to this point I haven't got many dislikes, it just seems like we're going to struggle a bit to set up the collaboration part of it all.
What problems is the product solving and how is that benefiting you?
It's helping us organize all our customer data and gather insights we might've been missing up to this point, as well as providing follow up to forgotten opportunities.
Great tool to provide visibility and standardize processes
What do you like best about the product?
It is flexible and user friendly, so it can be customized and integrated to other tools
What do you dislike about the product?
NOthing comes to mind, system works great
What problems is the product solving and how is that benefiting you?
Visibility of our customers as well as of our pipeline
SUGAR CRM
What do you like best about the product?
Versatility is useful for making new fields and it's interactions
What do you dislike about the product?
The warnings have some problems, for example
What problems is the product solving and how is that benefiting you?
Organize better customers and quotes
It has an excellent service
What do you like best about the product?
The attention of the people that host it
What do you dislike about the product?
That in the app you can't see the BAQ dashlets from Epicor
What problems is the product solving and how is that benefiting you?
The way to control in just one place the sales
Great system
What do you like best about the product?
Intuitive, end user friendly, easy to config with limited knowledge
What do you dislike about the product?
I haven't found anything yet in the system
What problems is the product solving and how is that benefiting you?
Customer management and contact via email /sms / WhatsApp by integration with a unified communications product
A breath of fresh air
What do you like best about the product?
The fact that it can tailor our business needs
What do you dislike about the product?
We have had a few issues when there has been planned maintenance
What problems is the product solving and how is that benefiting you?
From my job role that if there is a systemic issue, there is always advise on how to fix it
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