Sugar Sell Advanced
SugarCRMReviews from AWS customer
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Flexible CRM that adapts to our processes but requires training
What do you like best about the product?
What I value most is how much control I have over customizing the platform. I can design modules, fields, and dashboards that actually fit the way our company works, instead of forcing people into a rigid setup. It also connects well with other systems, which helps us keep customer data consistent. Having sales, marketing, and service all tied together gives me and my team a complete picture of each customer, which is a big win.
What do you dislike about the product?
The flexibility can be a double edged sword. Without a clear plan, you can end up with cluttered screens and workflows that confuse users. The interface is not always intuitive for new team members, so adoption takes longer than expected. I also wish some of the advanced features came standard instead of requiring extra modules or partner help, which adds cost.
What problems is the product solving and how is that benefiting you?
Before SugarCRM, our customer data was split across multiple tools and hard to manage. Now we have one central place to track everything. This has improved data quality, made reporting more reliable, and streamlined communication between sales, marketing, and support. It saves me time as an admin and helps our teams stay aligned.
A simple CRM where our sales team can keep everything in one place.
What do you like best about the product?
SugarCRM Solution Suite is how easy it makes it to see the whole sales funnel at once. It saves us a lot of time since emails, calls, and meetings are all tracked in one place, and its much easier to focus on the right leads. The automation features like sequences and reminders have made our prospecting way more efficient. The interface is super simple even new team members get the hang of it fast.
What do you dislike about the product?
For smaller teams, it can feel a bit restrictive since some of the more advanced features are only offered in the higher tier plans. The reporting is useful, but at times it feels a little stiff and needs manual tweaking to get the exact insights you're looking for. Also, connecting it with other systems can take a bit of time, and in some cases, I have has to rely on SugarCRM support team for extra helps.
What problems is the product solving and how is that benefiting you?
Using SugarCRM Solution Suite has made keeping all our sales work in one place so much easier. Before, we were constantly hopping between different tools, which was messy and time consuming. Now, tracking calls, following up with leads, and seeing the full pipeline is really straightforward. The analytics are helpful too we can fast spot where things are slowing down, see how the team is doing, and figure out which deals to focus on. Its saved us time and made managing sales a lot less stressful
Marketing operations that scale powerful automation
What do you like best about the product?
Sugar Market is an all in one marketing automation platform that lets our team build campaigns, landing pages, forms, and email journeys without stitching together multiple tools. The campaign builders are drag-and-drop and make it fast to prototype and launch multi step nurtures.
What do you dislike about the product?
There is a real setup and adoption cost. To get the most out of the automation and scoring you need a clear data model, tagging strategy, and some initial cleanup. If you skip planning, campaigns and reports become messy fast.
What problems is the product solving and how is that benefiting you?
Before Sugar Market we had email tools, forms, and campaign tracking scattered across vendors. Market centralized campaign execution, lead scoring, and reporting so marketing became measurably faster at generating qualified pipeline. The integrated CRM connection made it easier to track lead progress, reduce duplicate records, and create a reliable MQL to SQL process.
Good for personalization and monitoring, but with some limits
What do you like best about the product?
What I really like about SugarCRM Solution Suite is how easy it makes it to see the whole process on one place. Tracking emails, calls, and meetings together saves me a lot of time and keeps things organized. The automation features, like reminders and sequences, really help me stay on top follow ups and focus on the right leads. Even for someone new, the interface is simple and doesn't take long to get used to, which makes training the team much easier.
What do you dislike about the product?
Sometimes I feel SugarCRM Solution Suite can be bit limiting for smaller teams because the more advanced features are locked behind the higher priced plans. The reporting works well enough, but if you want specific insights, you often have to tweak things manually. Setting up integrations with other tools also takes some time, and I have noticed that you might need extra help from their support team to get everything running smoothly.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite has really made things smoother for us. Instead of jumping between different tools, we now manage everything in one place. Tracking calls, follow ups, and keeping the pipeline updated feels effortless. The reporting and analytics also give us a clear picture of how the team is doing, where we're stuck, and how we can close deals faster. Its saved us time cut down on confusion, and helped us focus on the opportunities that actually matter.
All in one CRM that works great
What do you like best about the product?
SugarCRM Solution Suite feels very easy to get along with. The layout is simple, nothing confusing, and it actually helps focus on my work instead of figuring out the system. I like how I can track calls and prospect activity in one place, but the email assistant is the real time saver it makes my day to day tasks much lighter. I'm still new to it, but compared to other CRMs I have used in my sales career, this one feels more straightforward and less of a headache.
What do you dislike about the product?
So far, I don't really have any major complaints about SugarCRM Solution Suite. The only bump in the road was when I tried to upload a spreadsheet with my old prospects. For some reason, the company names didn't carry over, and I had to type them in manually. I'm not even sure if I just missed a step myself it feels more like me still getting used to the system than an actual problem with the platform.
What problems is the product solving and how is that benefiting you?
Honestly, managing prospects and client communication used to feel like a mess switching between spreadsheets, emails, and different tools all the time. SugarCRM Solution Suite makes it so much easier by putting everything in one place. I can track leads, manage conversations, and keep all client info organized without constantly jumping around. It just makes work feel smoother and less stressful. I'm really curious to dive in and see all the ways it can help me work smarter, not harder.
Helps Keep Everything in One Place
What do you like best about the product?
SugarCRM lets me change things the way our team needs. I can add new fields, move stuff around, and even build dashboards that show the important numbers. It feels like I’m in control, and I don’t need to be a super coder to do it. It also makes it easy to see all our customer details without jumping between different tools.
What do you dislike about the product?
The hardest part is that it’s not simple for new people. At first the menus look confusing, and it takes time to learn where everything is. If you don’t practice, you can get lost. Some reports also need extra steps, which feels slow when you’re in a hurry.
What problems is the product solving and how is that benefiting you?
Before, we had customer notes and deals saved in many different places. It was messy. Now, everything is stored in one system, so we don’t miss things. It saves me a lot of time and helps the sales team focus on customers instead of searching for data. It makes our work cleaner and easier every day.
Good and easy to Manage
What do you like best about the product?
I like SugarCRM Solution suite as because it provides us wide number of features like sales, support, marketing in one place.
It is easy to use and quite easy to implement and integrate it with tools like other ERP system.
Its customer support is much helpful and responsive.
Overall the frequency of use is high because of its features.
It is easy to use and quite easy to implement and integrate it with tools like other ERP system.
Its customer support is much helpful and responsive.
Overall the frequency of use is high because of its features.
What do you dislike about the product?
I had good experience with SugarCRM and there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
It helps in managing customer data and sales that is quite difficult without it.
As it has good interface and single unified platform to manages all these things.
As it has good interface and single unified platform to manages all these things.
A Flexible CRM with a Steep Learning Curve
What do you like best about the product?
What I appreciate most about SugarCRM is its incredible customization and flexibility. While many CRMs have a one-size-fits-all feeling, you can truly customize it according to your business needs. We have been able to add and modify fields, screens, and even whole modules to fit our company's specific workflow. Plus, it has some pretty powerful reporting and forecasting capabilities, which adds value for my team. The ability to pull a report in seconds, with just a few clicks, has given us great visibility into our sales pipeline, as well as interactions with customers. I very much appreciate the support from the customer support team, as they are very responsive. If we experience issues they are helpful.
What do you dislike about the product?
I think the biggest downside is the learning curve. For those who aren't highly tech savvy, new users may get overwhelmed with the interface. The backend navigation to create reports and dashboards is not always intuitive, then once you feel comfortable, it takes a fair amount of training and practice to really understand all the nuances of the software. The customization is a pro, but it truly can be a con if you aren't careful. If you don't have a good plan, you can easily get lost in all the options. I also wish the free version was more robust; it would be a great way for people to actually have true exposure to the software without needing to pay for access.
What problems is the product solving and how is that benefiting you?
SugarCRM is addressing the challenge of a cluttered, inefficient sales process. In the past, we had customer data dispersed across various spreadsheets and platforms, making it extremely difficult to assemble an entire picture of a client. Now our software has centralised all customer data and standardised our processes, which has improved our workflow for managing a sales pipeline. This saves me a ton of time and effort compared to a time-consuming data entry, and tracking position. It has allowed my team to now build relationships and close deals, rather than engaging in administrative activities. The automated processes have improved visibility and reporting, leading to better decisions and improvements—resulting in a more active and successful sales team!
SugarCRM
What do you like best about the product?
SugarCRM Solution site provides flexibility and user friendly design. It provides highly customizable platform that allows businesses to tailor workflows, dashboards and automation to fit their unique processes rather than forcing them to adapt to rigid templates. It also integrated with third party applications, makes easier to centralize customer data and streamline operations.
What do you dislike about the product?
Sometimes, SugarCRM Solution site feel overly complex and require significant technical knowledge or developer support to set it up. It is difficult to adapt to new users. The advanced features and integrations come at higher cost, which is difficult for small businesses to afford.
What problems is the product solving and how is that benefiting you?
SugarCRM provides user friendly designs and allows customizable dashboards and workflows. It allows third party integrations as well.
Highly Customisable CRM That Scales
What do you like best about the product?
Its mobile applications (iOS and Android) are also advantageous for remote teams, keeping productivity seamless beyond the office. It also offers exceptional flexibility and customisation. Whether it’s tailored modules, workflows, or dashboards, we were able to mold the platform to fit our unique business processes, not the other way around
What do you dislike about the product?
The learning curve is steep, especially if you're doing deep customisations, requiring dedicated training and technical support.
What problems is the product solving and how is that benefiting you?
SugarCRM helped us centralise sales, service, and marketing data into a single, scalable ecosystem. Automation of workflows and unified customer views have improved operational efficiency and customer experience across departments.
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