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HackerOne
HackerOne is the global leader in human-powered security, harnessing the creativity of the world's largest community of security researchers with cutting-edge AI to protect your digital assets. The H1 Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including H1 Bug Bounty, H1 Pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, Snap Inc, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.
Reviews (83)
Pranay Jain
Platform has expanded my ethical hacking skills and provides trusted bug bounty opportunities
Reviewed on Jun 14, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for HackerOne is bug bounties and getting paid through that platform. Companies like Fastify and Oracle create bug bounties and vulnerability disclosure programs on HackerOne. Ethical hackers test the company's applications, websites, APIs, and systems for security issues. Whenever a vulnerability is found, we can submit it as a report to the platform, and then the company reviews the report. If there is a bug related to that issue, they can fix it and reward the researcher based on the severity of the vulnerability. HackerOne acts as a trusted intermediary.
HackerOne is a platform where bug bounty hunters can come to one place to find opportunities. Whenever a company raises a new web application and wants continuous security testing, they can publish it on HackerOne. HackerOne has testers and workers who are continuously testing for vulnerabilities and reporting those findings. For example, a researcher can find cross-site scripting vulnerabilities in a user comment section.
I have a specific example of how I have used HackerOne in a real situation. I personally used it for finding a bug in one of the applications. In one application, whenever we clicked on the login button three times, we were able to go to the home page. After logging in, if we clicked back three times and then clicked again after logout, we were able to go to the home page again because the session storage was not getting stored properly. I reviewed that and raised a report against that vulnerability for a company known as Adwords.
What is most valuable?
HackerOne provides a platform for both developers and bounty hunters, as well as companies to publish their applications and get paid through bug bounty programs and vulnerability disclosure programs. HackerOne offers report management, triage, a large research community, severity and risk assessment, workflow integration, analytics and reporting, and many other features. One of the biggest strengths is combining a large community of ethical hackers with a structured platform that helps organizations discover, manage, and remediate security vulnerabilities efficiently.
The community aspect of HackerOne helps me personally and helps organizations because they can leverage a global community of ethical hackers to find vulnerabilities before any attackers do. HackerOne functions as a UAT environment where people can test the application, and after the UAT environment, there is a place where testing can be done by breaking the product. Breaking the product is important to test the product thoroughly. HackerOne can be the solution for that when you want to test your product thoroughly, as sometimes breaking the product is the best testing approach. HackerOne can be integrated into tools such as Jira, Slack, and GitHub to streamline the remediation. It also provides a dashboard and insights into security trends, response time, and program performance, which is very helpful for an organization to get their product tested and to get insights about it.
What needs improvement?
HackerOne can be improved, and the insights can be a little better. I chose a nine for my rating because it has very great features such as a large research community, workflow integration, analytics and reporting, bug bounty programs, and vulnerability disclosure programs. However, some things can be improved, such as better report deduplication by automatically identifying duplicate vulnerability reports more accurately. In the current era of AI, enhancing AI accuracy and AI-assisted triaging would be beneficial.
More advanced AI capabilities would help prioritize reports, reduce false positives, and speed up the validation. For example, not being able to log in is a very high priority rather than a user not being able to get the current date or current time. In applications, if the user is not able to type something, that is the highest priority, rather than the user typing something, getting the information, but on the last page getting something random. That is not a major bug compared to the other issue. Prioritizing through AI can be a better approach.
For how long have I used the solution?
I have been using HackerOne for around 3.5 years.
What do I think about the stability of the solution?
HackerOne is quite stable.
What do I think about the scalability of the solution?
HackerOne's scalability is very strong.
How are customer service and support?
HackerOne's customer support is very great.
Which solution did I use previously and why did I switch?
I did not use any previous solution before HackerOne, but I have knowledge about Bugcrowd and Intigriti, which are in the European region.
How was the initial setup?
The pricing of HackerOne is good and very great from a pricing perspective. The setup cost is not very much and is very minimal. From a setup cost perspective, the onboarding is relatively straightforward. The organization just needs to define the scope of assets that they need to be tested, configure what workflows they need to be tested, and establish the policies for handling any reports.
What was our ROI?
I have definitely seen a return on investment because every time our application goes to UAT, it is tested by our sales people. However, sometimes the sales people can disregard something or forget to test something. In those cases, HackerOne platform is very good because it provides a great place to test the applications. I haven't seen any specific ROI metrics, but my general impression is that HackerOne provides strong value by helping organizations find vulnerabilities faster and reduce the higher costs associated with security breaches.
Which other solutions did I evaluate?
What other advice do I have?
My organization does not use HackerOne as a product, but I personally use HackerOne because I am an ethical hacker who uses it to test different applications and try to find vulnerabilities. The reason I do it is to get more information about the different applications, to learn through that experience, and to find how to identify problems in an application. It increases my knowledge regarding any subject, which is very helpful for me.
HackerOne has helped me learn, and there is one technique that I got to pick up. At one place, I was finding a cross-site script issue. There was an API for an order that was passing in the query parameter as the ID of the customer. The order ID and customer ID were getting passed as the query parameter. Whenever we changed that query parameter and if we had the JSON Web Token for authentication, we were able to get the data of other customers as well. This can be protected if you use some other particular tokens and the payload can be tested properly. I got to know about this problem, which improved my knowledge in back-end writing, especially regarding writing the back-end in APIs. That is one area that I have handled.
Regarding HackerOne's AI capabilities, I think the accuracy is very good. Up until now, I have not used its AI features, but the accuracy appears to be good. I gave HackerOne a rating of nine out of ten based on my overall experience with the platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Information Technology and Services
Excellent CSM Support and an Ever-Improving Automation Platform
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
excellence service provided by your CSM and the ever improving platform such as HAI and automation are my favourite feature
What do you dislike about the product?
High pricing and slow response from H1 triage team
What problems is the product solving and how is that benefiting you?
I’m a big fan of HAI, AI summary and intake agent. With the number of reports growing lately, these features have been a lifesaver. They let me quickly understand the core of each report and oversee the whole program without spending hours on manual reading.
Consumer Goods
Strong Bug Bounty Platform
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
The HackerOne platform provides a clear and structured channel for security researchers to report vulnerabilities, ensuring consistent quality, relevance, and prioritization of submissions. The built-in triage capabilities significantly reduce our internal validation effort, while the centralized communication platform enables reliable, streamlined interaction with researchers without the risk of losing reports due to email filtering issues.
What do you dislike about the product?
Although the triage process clearly adds value, response times can sometimes be slower than expected, which can cause delays in validation and in the subsequent handling of submissions.
What problems is the product solving and how is that benefiting you?
HackerOne increases our visibility within the security research community, making it easier for researchers to engage with us. It centralizes all vulnerability reports in a single platform, which helps streamline handling, reduce duplicate submissions, and minimize noise, allowing us to focus on relevant and high-quality findings.
Toufik A.
One of the best BB platform
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
I appreciate being connected with a relevant community, which enables us to identify serious and impactful vulnerabilities across our scope. The ticketing interface is quite user friendly, and I found the initial setup of the HackerOne Platform quite easy.
What do you dislike about the product?
I believe HackerOne should introduce an ACK status to acknowledge the initial review of a report.
What problems is the product solving and how is that benefiting you?
The HackerOne Platform enables me to engage with a community that helps identify serious and impactful vulnerabilities across our scope.
Automotive
Straightforward, Practical Vulnerability Management with Clear Visibility
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
I like how straightforward and practical it is. It makes it easy to work with hackers, keep track of vulnerabilities, and manage everything in one place without it feeling heavy or complicated. It also gives good visibility into what actually matters, which helps when you need to explain things to leadership or prioritize fixes.
What do you dislike about the product?
For busy programs, the number of notification emails that arrive every morning can be very confusing. It would be really helpful if these updates could be summarized so it’s clearer what’s happening at a glance. Right now, some emails include responses from the HackerOne team, while others are usually responses from our team, and it’s hard to quickly tell them apart. A simple summary would make it much easier to keep everything organized and easy to follow.
What problems is the product solving and how is that benefiting you?
It centralizes vulnerability reporting, triage, and remediation in one place, which makes the overall process much easier to manage. It reduces noise and helps us focus on the real, high-impact risks instead of getting distracted by low-value findings. It also provides clear ownership, tracking, and visibility into vulnerabilities, so nothing gets lost and progress is easy to follow. Communication with stakeholders is smoother, and collaboration with hackers feels more structured and productive. Overall, it enables faster and more consistent remediation across teams.
Mikhail Y.
Powerful Bug Bounty Platform with Room for Improvements
Reviewed on May 09, 2026
Review provided by G2
What do you like best about the product?
I love the quality of the researcher community on the HackerOne Platform. The reports we receive are usually well written and reproducible, which makes our job way easier. It really helps us scale our security testing by allowing external researchers to find issues like IDORs, SSRFs, and logic flaws, which is huge. The triage and payout flow save us a lot of time. Additionally, their team helped with the smooth setup by scoping the program and defining policy.
What do you dislike about the product?
The dashboard can feel a bit cluttered when you have a lot of reports, and reporting/analytics could be more flexible. Pricing also gets pretty steep as you scale. Custom dashboards and exports are a bit limited. We'd love to slice data by asset, severity, and time more freely, and pull cleaner CSV/API data for our own BI tools. Trend reports across programs would also help.
What problems is the product solving and how is that benefiting you?
I use HackerOne Platform to scale our security testing, engage external security researchers, and triage reports efficiently. It saves us time with structured payouts and tracking vulnerabilities.
Computer Software
Competent Triaging, but Automation Needs Improvement
Reviewed on May 08, 2026
Review provided by G2
What do you like best about the product?
I like that the second-tier triager on the HackerOne Platform is quite competent. He’s nearly always right, which saves me many hours because he’s very often right.
What do you dislike about the product?
The automations are broken, and the early warning system is really trigger happy. Being more reliable—right now, our automations are mostly broken. Ram and HAI issues.
What problems is the product solving and how is that benefiting you?
HackerOne Platform provides a place for the public to send us bugs and handles their validation and rewards, saving me many hours.
E B.
Vital for Security with Top Hackers
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
I appreciate that the HackerOne Platform gives us access to some of the top hackers in the world. The platform provides best in class tooling for us to manage their reports. By having top hackers, we are more likely to find serious security issues before adversaries do.
What do you dislike about the product?
Triage can be slow and painful, or make mistakes because they don't know the product as well as company employees. The premiums to run on the platform can be quite high, especially relative to professional services hours actually given or triage times.
What problems is the product solving and how is that benefiting you?
It allows us to receive responsible disclosure of security vulnerabilities from researchers and hackers in exchange for financial compensation.
Pranay S.
Streamlined Security with Expert Support
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
I like the ease of understanding the report and the triaging done by the HackerOne team. It saves a lot of time for us since the initial triaging is done by them, and then they provide us with a final detailed report that we can work on directly. The expertise from the HackerOne team makes it easier for us to have back and forth questions if we have any technical questions related to the findings. They also coordinate with the researcher, which solves a lot of problems for us. The initial setup was pretty much straightforward and didn't take much time. The guided setup made it easy for us to set up and onboard members.
What do you dislike about the product?
Nothing in particular. Maybe, yeah. I think probably if HackerOne conducts events where organizations are invited and maybe they can give a walk through about the product and any new features, that would be something useful.
What problems is the product solving and how is that benefiting you?
I use HackerOne Platform to get reports from researchers, helping us strengthen our product by identifying and fixing gaps we couldn't find ourselves. This leads to more detailed analysis and better product improvement.
Gabriel F.
Useful for learning how companies work in the real world
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
Useful for learning about how companies work in the real world.
What do you dislike about the product?
I think the user experience could be improved; the fact of having so many things to see and do seems to me to lower the overall performance and cause a kind of visual overwhelm.
What problems is the product solving and how is that benefiting you?
HackerOne helps organizations identify and manage security vulnerabilities before they can be exploited by attackers. The platform connects companies with security researchers to conduct bug bounty programs, pentesting, and coordinated disclosure.
As a benefit, it allows for continuous vulnerability detection, reduces response times, and improves security posture through real validation by external experts.
As a benefit, it allows for continuous vulnerability detection, reduces response times, and improves security posture through real validation by external experts.