Cisco ThousandEyes
ThousandEyesExternal reviews
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ThousandEyes is a must have for running datacenter
What do you like best about the product?
ThousandEyes provides the diversity, flexibility and insight to have a wholistic view of your datacenter, server and application performance. On top of that, it also provides the tools needed to start troubleshooting when issues arise.
What do you dislike about the product?
The price, but you get what you pay for right?
What problems is the product solving and how is that benefiting you?
ThousandEyes gives us insight into a very wide span of Internet reachability and performance. It allows us to be more proactive on our customer experience, rather than waiting for customers to complain about a connectivity problem.
Insights into experience of services
What do you like best about the product?
ease of use
dont need much training to use the app
dont need much training to use the app
What do you dislike about the product?
Integration capabilities are limited.
Doesnt allow a lot of customizations to be done on top of existing features
Doesnt allow a lot of customizations to be done on top of existing features
What problems is the product solving and how is that benefiting you?
TE is able to tell us where there is an availability impact and is able to show us in real time where the issue is.
Perfect tool for our need
What do you like best about the product?
The ability to see uptime reporting across multiple clients and multiple client sites in real-time in a clear, concise dashboard. This product truly is the right tool for our needs and will continue to use it.
What do you dislike about the product?
Thousandeyes could benefit from communicating new features and product updates to clients in a more accessible way. There have been times I stumble across new features that I would have been using earlier had I been aware.
What problems is the product solving and how is that benefiting you?
Uptime and uptime reporting for our clients is a top priority, Thousan Eyes helps us stay in the know about different ISP's uptime across our clients around the world.
ThousandEyes Portal Review
What do you like best about the product?
It's Automated and User Friendly.ThousandEyes Portal allows User to Interact and work on various services.
What do you dislike about the product?
Not at this moment. Need to Improve the UI for the Portal
What problems is the product solving and how is that benefiting you?
Customer support team is very responsive about any queries for tests/alerts etc..
Always helps me prove it is not the network!
What do you like best about the product?
Being able to view traffic response time on each gateway and remote application to accurately troubleshooting and isolate an issue.
What do you dislike about the product?
The one thing I ran into was not being able to clear alerts on the alert monitoring panel even after deleting the alert rule.
What problems is the product solving and how is that benefiting you?
It helps with notifying us about what network devices stop communicating. It also helps us isolate our network issues quickly and also tells us if it is a vendor issue.
ThousandEyes is extremely useful for network visibility.
What do you like best about the product?
The most useful thing we use ThousandEyes for is determining where the weak link is when a system is experiencing slowness whether that be online or within our own system.
What do you dislike about the product?
I think the only down side I found was it was somewhat difficult to set up meaningful alerts, it required us to set up equipment one at a time rather than being able to apply a rule that covered all objects.
What problems is the product solving and how is that benefiting you?
We use it to determine whether an issue is a result our of our equipment, or somewhere else in the country potentially for some of our cloud based solutions that we use.
Application experience monitoring at its best!
What do you like best about the product?
How digestible information is. It is very easy to pinpoint the root cause of an issue with application connectivity and/or performance. The ThousandEyes platform provides you with Alerts, Dashboards, graphs and logs about all of these things!
What do you dislike about the product?
I think the team can do a better job with artificial intelligence and machine learning. The platform should be able to create baselines and set thresholds automatically for some tests. The goal is to be more proactive and avoid false positives.
What problems is the product solving and how is that benefiting you?
ThousandEyes allows us to take ownership and have visibility over environments that are not really managed by us, such as the internet and our cloud service provides. That allows for a more thorough and precise troubleshooting and faster reporting and resolution times for issues.
Excellent solution that solved our problem
What do you like best about the product?
ThousandEyes is very easy to use and configure. You can go from nothing to monitoring production networks and apps in minutes.
What do you dislike about the product?
Not really a negative but ThousandEyes gives us so much information it takes some time initially to weed out what we need.
What problems is the product solving and how is that benefiting you?
We used to have customers call our CIO when apps went down. Now, we are alerted long before customers have any idea there's a problem. Customer satisfaction has gone up and we've also been able to proactively detect issues before they cause an outage.
Recommendations to others considering the product:
Use their professional services. They did in 3 months what took us a year to get done.
Monitoring FTP bandwidth from multiple geo-locations
What do you like best about the product?
The connection path from source to target.
What do you dislike about the product?
I don't have anything to dislike about this product.
What problems is the product solving and how is that benefiting you?
FTP status from multiple location.
Up to date with tech trends
What do you like best about the product?
Wide range of monitoring areas covered. Modern technology trends followed. End user experience monitoring.
What do you dislike about the product?
Not so easy for newcomers to get around.
What problems is the product solving and how is that benefiting you?
Interoperability with our ticketing system. Monitoring all the different CIs that we need.
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