Comprehensive monitoring has improved troubleshooting and now pinpoints network issues end to end
What is our primary use case?
ThousandEyes is primarily adopted for professional services and managed services within the company. This involves obtaining the solution, adapting it to professional and managed services, and applying comprehensive monitoring capabilities such as monitoring the enterprise network, implementing observability for end users, monitoring the ISP network, and tracking all network paths from the customer brand to the data center.
The solution is adapted to professional and managed services with this monitoring applied, and then sold to customers.
What is most valuable?
The best feature ThousandEyes offers is end-to-end digital experience monitoring, along with the ability to track the ISP network, which accelerates troubleshooting and identifies where issues are occurring within the network.
ThousandEyes allows me to track exactly where issues are happening—whether at the user end, in the internal LAN, in the ISP, or at the end application. This illustrates how ThousandEyes helps and benefits operations.
With ThousandEyes, I have been able to show customers the exact point where they are facing issues. The post-sales team has been able to perform assessments and provide deep visibility into the customer network, identifying where the issue was and resolving customer network performance problems.
The post-sales team, implementation team, and support and maintenance team have shared cases where ThousandEyes tracked and identified wireless performance issues, which enabled the expansion and increase of offerings to sell more to the customer. After wireless performance analysis with ThousandEyes, it was possible to identify issues in the wireless network, on user devices, and in the infrastructure itself.
What needs improvement?
Currently, I do not have improvements to apply to ThousandEyes, but having more clarity on how to sell the solution from ThousandEyes partners' perspective could help.
For how long have I used the solution?
I have used ThousandEyes for the past four years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
ThousandEyes is a very scalable solution where I can add more enterprise agents, cloud agents, or end user agents without any problems.
How are customer service and support?
The support is good, with different levels depending on the criticality of the issue. It is very good because if there is a high urgency need, I can directly contact ThousandEyes support and receive assistance.
What about the implementation team?
Currently, I deploy ThousandEyes for end customers, depending on the customer case.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, this can be quite difficult because it depends on the region. For instance, in Latin America, particularly Brazil, the cost can be high, leading customers to only want to use ThousandEyes for a short time frame. Customers might only commit for one to three months to identify issues and then opt not to renew or acquire more licenses.
What other advice do I have?
What stands out most for me is the comprehensive capabilities of ThousandEyes—its features cover everything from end user monitoring and experience to application performance.
ThousandEyes covers everything from end user monitoring and experience to the application itself. It provides the possibility to check for issues on the internet and visibility into routing inside the network. The solution allows me to identify any issues from the end user to the application.
ThousandEyes addresses ISP degradation, SaaS degradation, and business application degradation. I am a partner and reseller of ThousandEyes.
The advice I would give to those looking into using ThousandEyes is about the possibilities it offers to the operations teams. ThousandEyes is an extremely powerful solution that makes operations able to detect issues effectively. My review rating for ThousandEyes is ten.
Critical for Swift Network Troubleshooting
What do you like best about the product?
I used ThousandEyes to find problems fast. it helps me see exactly where the internet or a website is breaking, which helps me find the problem in minutes instead of hours. It really assists my team; when my students or staff have trouble connecting to our network, I can identify the exact spot where the trouble is and fix it right away. I like that it uses simple maps and charts to show me the internet, so I don't have to look at boring code or long lists of numbers to understand where the problem is. I really enjoy how easy it is to share what I find with others, as I can send a simple link to my team or a provider to show them exactly what is wrong, so we can work together to fix it faster. I use it with tools like Slack or Microsoft Teams, and ThousandEyes sends a message directly to our chat group when something breaks, so the whole team knows about the problem instantly. We switched to ThousandEyes from SolarWinds because it is much easier to understand and better at showing us what is happening outside our own office, especially with cloud services.
What do you dislike about the product?
Sometimes the tool feels a bit complicated because there are so many features. It took me a while to learn where everything is. I wish the initial setup and learning process were a little simpler for new users.
What problems is the product solving and how is that benefiting you?
I use ThousandEyes to quickly find internet or website problems, reducing troubleshooting time from hours to minutes. It helps my team fix connectivity issues by pinpointing exact problem spots, improving our response time and effectiveness.
One of the optimus ways to store my company data secure
What do you like best about the product?
The fast customer service on our data storage makes me chose thousand eyes.
What do you dislike about the product?
Less capability to handle data storage as compared to Amazon AWS.
What problems is the product solving and how is that benefiting you?
My organization is a small one and the pricing structure of thousand eyes is one I like the most.
Eye of Internet of Things
What do you like best about the product?
ThousandEyes is not merely a network monitoring tool; it's a visionary solution that provides unprecedented visibility into the intricacies of the Internet. By enabling users to track the journey of their digital services from end to end, it transcends traditional monitoring boundaries, offering insights into the complex web of networks that constitute the Internet.
What do you dislike about the product?
There is nothing as of now. I will share for sure if something comes up.
What problems is the product solving and how is that benefiting you?
Beyond traditional monitoring, ThousandEyes takes a holistic approach to digital experience management. It empowers businesses to not only identify network issues but to understand their impact on the end-user experience. This user-centric perspective is a crucial differentiator in an era where customer satisfaction is synonymous with digital experience.
Great tool to get insights into the network
What do you like best about the product?
TE can provide details about the network with great visual representation that would have been hard to figure out by just running commands and tracing outputs.
What do you dislike about the product?
Thousand eyes is license based and each feature utilizes a few licenses, which may need some improvement.
What problems is the product solving and how is that benefiting you?
trying to trace a path to understand why my team's video and voice calls are suffering, despite using industry standard applications like Zoom and Webex
Cio
What do you like best about the product?
Flexible m, easy to use, visibility of entire network
What do you dislike about the product?
Interface colors, marketing, not si know
What problems is the product solving and how is that benefiting you?
Taking car of the digital customer experience of my user
SR manager
What do you like best about the product?
Great sashboard and awesome test scenarios
What do you dislike about the product?
Nothing at this time. We are learning how to use it
What problems is the product solving and how is that benefiting you?
Giving us great visibility
Great tool to monitor web services
What do you like best about the product?
Great tool to monitor our internet services
What do you dislike about the product?
No dislikes so far, great tool and service
What problems is the product solving and how is that benefiting you?
Thousand eyes monitors our internet services
Good
What do you like best about the product?
Insights analysis monitoring deep learning
What do you dislike about the product?
It is only in the cloud which makes hard to use on government networks
What problems is the product solving and how is that benefiting you?
Network analysis
Network Monitoring Capabilities
What do you like best about the product?
It's helpful because of its network monitoring capabilities.
What do you dislike about the product?
So far not providing an on premises solution
What problems is the product solving and how is that benefiting you?
None so far
