Tines (Partners)

Our main use case for Tines is to orchestrate high-stakes data pipelines where a single broken API connection or silent error would corrupt student records. Specifically, we built an automated offboarding and data purging workflow for student accounts. When a user requested account deletion, Tines hit our internal database, pulled the user ID, and scrubbed their personal info across four different external tool APIs simultaneously. If any single API rate-limited us or timed out, Tines paused, retried with exponential backoff, and alerted our backend team via a secure webhook.

Tines offers incredible error handling capabilities. If an external API fails or blinks, Tines does not crash and burn the way simpler automation tools do. Instead, it pauses the event, saves the exact payload state, and retries automatically without losing data. Another massive advantage is how it handles webhook and HTTP requests. We do not need a pre-built app module because Tines makes working with raw APIs incredibly clean. You can easily call a command straight into the builder or auto-configure a step. For our engineering team, it meant we could build complex, multi-layered loops and conditions without guessing what was happening under the hood.

Tines has impacted our organization positively because it forced us to tighten our engineering standards around data flows. Because Tines makes you configure new raw APIs instead of hiding them behind friendly UI buttons, our team actually mapped out every single error path and edge case. During our pilot phase, it dropped our webhook error rates to zero. Whenever our external certification vendor went down for maintenance, Tines caught the failure and queued them automatically. We did not lose a single student log. It proved that we could build enterprise-grade reliability into our backend without writing a line of custom Python script. This worked as a very good infrastructure that we could base our other systems on. Having built our own custom LMS system, this helped us do proper data integration and validity checks on it.

Tines has a steep onboarding curve. If you are not a developer, there will definitely be a struggle. They need better documentation and templates for standard business apps, not just deep security tools. Building basic things takes too long. On Make.com, connecting Slack or Google Sheets takes two clicks. In Tines, we have to look up the API docs, paste the authorization header, and manually format the payload body. They should add a middle ground and give us quick pre-built connectors for the everyday SaaS stack so we do not have to reinvent the wheel for a simple notification. It is greatly useful in the case where you have your own platform running with API endpoints exposed. It helps as a good testing tool for the platform. However, for pre-existing SaaS software, it becomes a nightmare.

We bypassed Tines's AI tools entirely during our trial. When you are dealing with core infrastructure and student data pipelines, we want to be absolutely sure and not rely on any guesswork. There becomes a compliance issue with sharing student data with a platform that we are just trialing. We did not do any generative output that might hallucinate on an edge case. We mapped everything out using their hardcoded logical blocks instead. For us, reliability meant strict deterministic API paths. We never gave the AI features a chance to prove themselves one way or the other.

I have been working in the current automation field for almost four and a half to five years.

Tines is pretty stable.

Tines is quite scalable. We can use it as an enterprise app, and it scales directly without any hassle.

We never had a chance to connect with customer support.

Tines actually helped us get a better picture of what should be the workflow for error management. This, in turn, helped us build our own custom error handling tool that we are currently using with Make.com. There were other options available, but this was also just an option.

Tines required no setup cost since we just used their cloud tier and built everything with internal engineering resources. We did not need to hire an external consultant to get it running.

Tines has a steep onboarding curve. If you are not a developer, there will definitely be a struggle. They need better documentation and templates for standard business apps, not just deep security tools.

We just did a trial run with Tines, and to be quite honest, we were not exploring it for a return on investment. We did not see proper value in it, whereas other platforms would have given much higher value for us. Therefore, we shifted to use those instead.

Tines required no setup cost since we just used their cloud tier and built everything with internal engineering resources. We did not need to hire an external consultant to get it running.

We used Tines heavily for about three months during a tool evaluation phase last year. We had it running in a staging environment to see if it could handle our core infrastructure pipelines before we ultimately chose a few alternatives. One of the top competing candidates was Make.com.

My main use case for Tines has been automation. My main use has been automating simple workflows, such as moving data between tools, sending alerts, and handling routine tasks. This work gets faster and becomes much more organized.

This is the most common use case for Tines. Another use case I have utilized is automating follow-ups, such as follow-up messages after submissions. The user gets an instant reply without having to do it manually.

I think the best features Tines offers are the easy workflow builder, very strong app integrations, and real-time automations for data updates and alerts.

The workflow builder in Tines is very simple and visual. You just connect steps together as if you are building blocks. It is very easy to see what happens next, even without much coding.

What stands out mostly about Tines's features is the integrations. It connects easily with tools such as Slack, emails, and spreadsheets, and it makes data moves automatically without much work. In real-time automation, Tines is very strong and things run very instantly when an event happens, such as a form submission or an update.

Tines has impacted my organization and my work positively by making my work faster, and tasks that used to be manual now run automatically, such as data updates and alerts. It has also reduced mistakes and helped teams get updates in real-time, so that decisions can be made as soon as possible.

Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch.

I can say that the documentation could be much simpler and mainly example-based, showing real workflows. Faster support responses would also help, especially when someone is building a very complex workflow so they can easily get support responses at any point.

The setup time is considerable. It takes time to set it up, and the learning curve is steep. It is not hard once you know it, but getting started takes a whole lot of time and effort and slows new users down considerably.

I will heavily dwell on a few things. More ready-made templates would help so you do not always start from scratch. A simpler onboarding flow for new users would also make it much easier to get started very quickly. Better in-app guidance when building workflows would also be helpful.

I have used Tines for roughly two years.

Tines is very stable. There have been no major downtime or issues from what I have used so far. Workflows can run very smoothly once set up. I can say that it is very stable and I prefer it over a whole lot of tools out there.

Tines can handle bigger workflows or more users easily. It scales very well. You can build bigger workflows and add more users even without breaking anything. It is built for growing teams and has more complex automation capacity. It is built for growing teams and handles much bigger and more complex automations.

I did not actually contact the support directly. However, from a whole lot of things that I saw, there were help documents and resources that were available. It is very great, and most issues were handled internally by the team.

I did not personally switch to any other tool. However, in the workflow that I work with, most processes were manual before, such as spreadsheets and normal basic emails and normal basic task handling. Tools such as Tines were then automatically introduced, and once it was introduced, we started using it to automate all these things, and we started reducing a whole lot of manual work.

The setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch.

I actually do not work on the finance side. I do not actually know the exact ROI numbers. However, generally, it felt that times were saved on repetitive tasks, and it has saved a lot of repetitive tasks so that teams could focus more on actual work instead of just manual processes. Tines saves a whole lot of time. A whole lot of manual and repetitive tasks have been reduced, and people can now focus on something much better.

I did not handle the purchasing side, so I did not actually know the exact pricing or the licensing details. From what I saw, Tines was more of an enterprise tool. Access was already set up by the organization, and I was able to use it.

I was not actually part of the selection, so I did not actually evaluate other tools. I just started using Tines after it was already set up by the organization. However, I believe it is better than most tools out there that are used in automations.

My advice would be to start simple. The main thing is that you need to build small workflows first. When you build small workflows, you understand how it works on a bigger and more complex side. If you understand how simple automations work, then you can move into complex automations. This saves you a whole lot of time later on. The main thing is to start with simple things and then keep going.

Tines is a very solid tool overall. Once you get used to it, it makes work much easier and saves a whole lot of time. The main thing is getting comfortable with building workflows at the start. Once you understand it, it becomes much easier and you enjoy it. Tines does the job very well for automation and keeping things organized. I would rate this review an eight out of ten.

My main use case for Tines has been flexible automation. Tines also has a very strong internal engineering mindset. It is very good with respect to traditional SOAR and very flexible, and I would say it is one of the most mature and powerful automation platforms I have used so far in the market.

I use Tines for threat intelligence. I find threat intel from various sources and also implement phishing response automation. When I find phishing information, Tines helps me automatically triage it and respond to reported phishing emails, such as using report emails via Outlook add-ins, sending the indicators via emails, and enriching those emails using VirusTotal or domain reputation tools. If there is any malicious content, I proceed with it, and if it is clean, I close the case. All these activities have been completely automated using Tines. We also had a clear SOC notification embedded into this.

We also use Tines for suspicious login investigations, automating responses to risky login alerts. When someone is traveling to impossible travel locations, Tines helps us alert that to our SIEM while also using geopolitical or GeoIP location reputations. We also used it for GRC evidence collection to automate audit evidence collection for ISO 27001 and SOC 2.

Tines has positively impacted my organization because automation has brought a lot of changes, reducing a lot of effort and providing fast time to value. There are no heavy deployments; we do not have to build workflows that take a longer time. This was accomplished in minutes. ROI was immediate with huge time savings, faster onboarding, and everyone was happy to use it. Automation has spread across various organizations, not just at one particular domain in an organization, but across all areas.

In my team, the top picks for me would be API-first integration, no-code workflow builders, and audit plus control, because it was aligned with GRC controls. This has potentially saved a lot of time because I do not want to create separate evidence for running this since it was already built-in.

The percentage of improvement is at least twenty to twenty-five percent of effort that has improved. With onboarding speed, it is faster. As I said, it is almost minutes to create a workflow. In a day, I could actually have two or three workflows created just by adding APIs, and that works seamlessly. We track improvements using certain boards where we can actually track the improvements. The improvement in human versus Tines has been significant, but I cannot provide exact numbers; it has significantly improved.

The best features Tines offers are automation and flexibility. That is something which I really appreciate in Tines. There are also a lot of integrations available in Tines, which is something that should really be noted. It is more likely no-code, meaning I do not have to create any code or API-first integration. There is also a lot of automation as I mentioned, and AI Copilot workbench available so I can actually create everything within one click. An example would be resetting user passwords in Okta and executing it automatically. It also bridges the human, automation, and AI workflows. Those are some of the best features which I have actually found.

I can tell you more about the AI Copilot workbench, which helps me bridge the human, automation, and AI workflow. Natural language interaction with workflows is a standout feature. AI also assists in some of the decision-making and can trigger actions such as resetting passwords and fetching logs. If I want to reset a password in Okta, it could just execute by itself without anything required from my end. That is something which really stood out, and there is built-in case management with AI-assisted case management, which is not as heavy as traditional SOAR, but good enough for most of the SOAR workflows we have and reduces tool switching because normally we need to maintain multiple tools for the cases. This will actually be covered in this with AI Copilot.

The areas where Tines can be improved include the human, AI, plus automation model. That is something which needs real improvement, especially at the intelligent workflow layer. I think they need to add more intelligence to the workflow layer because, depending upon what they have right now, it could be possible for Claude or Copilot or ChatGPT to have that feature quickly. Those are the things they need to consider having.

I do not think user experience is a problem, but I would also say they should expand beyond security. Based on my view, I see a lot of focus on security, but Tines should not just be a security-focused solution; they should focus more on everywhere in security, not just on SecOps. The UI is great; I do not have any issues with user experience; it is very good, and they do not need to improve anything on that, at least for now.

I have been using Tines for the last one year.

Tines is stable.

Tines's scalability is pretty good. From the workloads we have, it can scale for different workflows and add more workflows, so I do not see a challenge with scalability.

The customer support is very good. I would rate the customer support a ten on a scale of one to ten.

We did not have a solution for workflow management; this is the first one.

We were able to see ROI right after implementing Tines because we observed at least twenty percent of improvements. In some domains, we were in a position to actually let go of people, meaning at least two people have been reduced from one team, which saves a lot of cost for the organization. We measure ROI based on the time it actually takes to get to market; that is something we take into consideration.

My experience with pricing, setup cost, and licensing is very good. I had a dedicated account manager available, and everything was seamless with very good discussions.

We did not evaluate other options; Tines was one of the best options we had. I had a fantastic demo with them, and that really influenced our decision to choose this platform.

My advice for others looking into using Tines is to not just look at Tines as a SOAR solution. Instead, view it more as an automation engine that amplifies whatever maturity you already have. Tines is not a detection tool; it is not even a replacement for SIEM or an EDR solution.

One thing which stood out for Tines was its flexibility, usability, and control. That is a good aspect of Tines. I would rate this review a seven out of ten.

In the cybersecurity engineering and security automation field, we use Tines to automate the enrichment and analysis of different use cases, including IOC enrichment and bringing AI-powered capabilities into our workflows.

The primary use case is automating our detection use cases. Whenever we create a new detection, the alert is sent to a webhook in Tines, and from that webhook we create a workflow that automates the primary job of the L1 analyst, which is the initial triage of that particular alert. Tines will then create a ticket in our ticketing platform that will be sent directly to the customer, so the initial manual effort after that alert has been created is automated through Tines.

Regarding the scope of impact, we have about 12,000 customers using our product, and for each customer, we generate roughly about five alerts per day. Ninety percent of these alerts are automated through Tines, which is going to reach 100% pretty soon. For each of these alerts, the initial triage costs about 30 minutes to one hour per analyst, and the entire work is being done through Tines, which includes time-consuming enrichment. For example, we have a particular module in Tines that takes in a malicious IP that was seen in a particular alert and drives that IP through different OSINT tools—about seven different OSINT tools—and consolidates the results and generates a risk score for that IP based on all the results. For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously. Including the enrichment of different IOCs, the workflow does the initial triage of the alert and creates a ticket that has sufficient information that would take a significant amount of time for an analyst to compile manually for each alert. In perspective of 12,000 customers with each customer having about roughly two to five alerts per day, that much alert volume is completely automated through Tines.

Beyond this primary use case, we also use Tines for integrating different tools and making the SOC AI powered. We have a different AI model that we integrate with Tines to bring AI capacity and GenAI capabilities into our day-to-day activities, including detection creation, ticket management, and change control management. We have integrations with GitHub to use this in the DevOps field. However, all of these are smaller use cases compared to the SIEM rules automation, which is the primary one, but we cover a broad spectrum across many different fields.

Our team, the Security Automation Engineering team, had a primary role to do platform management for Tines. Initially we could only focus on Tines or trying to automate these use cases, but eventually we brought in so much automation that other teams started to pitch in. We only needed to do platform management and we got fewer in numbers because the level of automation got so large that we are now focusing on many different projects and not just level two SOC operations.

The API capabilities are what I find most valuable. I have used other SOAR platforms before, and the integration and API capabilities in those other SOAR platforms are relatively difficult to use when compared to Tines. In Tines, if I want to build an integration or API connectivity within different platforms, it is much easier. There are two very helpful actions: one is called Webhook and another is called HTTP Actions. We can use these two, so the webhook will literally accept traffic from the internet and the HTTP action makes it so much easier to send an HTTP request or an API request to different platforms. Using these two actions, we can very easily have interconnectivity, which really adds to the orchestration part when we are using SOAR.

The second feature I find really attractive is called Pages. By using Pages, instead of just creating a workflow, we can also use Pages to add a UI for anyone who is not a builder but who can actually use the workflows. For example, I am creating ten different workflows, and I can connect them through Pages so that someone from my team who is not a builder or a developer can actually use these workflows if I create for them a nice UI using Pages.

There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the UI for Change Control is a bit difficult to navigate and assess, but I know that Tines is working on that and so hopefully we will see results soon.

The second thing is the action called Implode. The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action. I have raised this up with Tines, but I do not know if they are working on this or not.

The third thing is the capacity to debug. If my story is not attached to a case, it is a bit difficult to debug if I run into an error. I have to identify the exact event that caused the error and then start debugging from there, so that is not entirely user-friendly. These are the three downfalls that I have noticed with Tines.

I have been actively using Tines for about two years.

Tines is stable. I cannot speak for the answer to that question before we chose Tines because ever since I joined my organization, Tines has already been there.

Tines has an auto-scaling feature that clearly provides the metrics about the number of workers that have been deployed and the amount of workload that these workers are carrying. We have the capacity to increase and decrease the number of workers to some extent manually, and it has to some extent an auto-scaling feature as well. We can put a ceiling on the permitted auto-scaling so as not to blow up. Whenever this became insufficient, we could easily reach out to the Tines team where they immediately gave us a remedy or fixed the issue. When things felt going off the roof, they have themselves reached out to us saying that these stories are causing issues and we could think of optimizing them or something.

I had direct interactions and the experience was great. The customer support is extremely active and they have an AI-powered customer support that is really, really good. The customer support engineers are extremely friendly. We had an open Slack where we could reach out whenever we wanted clarifications or had requests. We would get a response within six hours in my experience. We would get an AI-powered response immediately, and if that was not sufficient, we could connect to a manual person within six hours and they were really friendly. They were willing to get on call, assess the problem, and provide whatever we needed. We had review meetings every month and we could bring up whatever we thought would be an improvement on our side and they would immediately start prioritizing it and working on that. They also gave us a heads up on whatever new features they were thinking of rolling out.

Whenever we hit roadblocks or issues with the platform or story, even if it was our mistake, the people from the most senior engineering team of Tines immediately were willing to get on call with us to try to solve the issue, and they were also willing to temporarily scale the platform just to accommodate the issue that was going on and then temporarily bring it back down. All of these I have had experience with and it was great.

Tines was the first SOAR solution in my organization, but in a different organization, I have worked with different SOAR solutions before.

Tines is a great product. I have used multiple SOAR platforms before and I would say that, I do not know about the cost factor, but otherwise it is a great product and it is amazing to use with its user-friendly features. It is constantly improving, and that is a great thing, so I would highly recommend it.

I can speak for fewer employees needed because we used to require many analysts to deal with all the alerts that we were generating, but now we have about 90 to 95% of the alerts already automated through Tines, which requires tremendous time saved and a ton of reduction in the number of analysts required.

We are not in control of the deployment anymore. Initially we were using an S3 bucket to deploy Tines, but now Tines is taking care of the deployment. It used to be Amazon before, but now Tines is in control of that. The overall rating I give this review is 8 out of 10.

I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines services. Essentially, I am working on it, and I am leading one of the source services for a client who uses Tines.

The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools. API integration simplifies the process. It is very compatible to integrate with other tools. We are utilizing Tines for various automation like incident creation, IOC enrichment, IOC blocking, and containment of various other automations. It helps in streamlining our security operations effectively and efficiently without requiring coding knowledge. Tines almost saves about one hour of effort because it automates numerous tasks that would otherwise be performed manually.

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

I have been using Tines for more than one and a half years.

The accuracy is very good, with very little downtime, and the tool is stable up to ninety-nine point nine percent.

The solutions are very scalable and adaptable.

The support and engineering team is quick to resolve bugs and respond promptly, showing great scalability.

I rate Tines a nine out of ten due to the exceptional support. As a managed service, we were not directly involved, but when Tines was deployed, the support was outstanding. The team first understood the environment and quickly overcame technical limitations, deploying the solution efficiently.

I was not part of the implementation because a different expert team from Tines was engaged. However, the Tines team was integral to the process, while we were on the support side.

When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.

We use it to automate daily tasks, phishing emails, ticket creation, IOC investigations, and ticket assignments.

It has improved over the years. The user interface has been enhanced, and now it’s mostly a drag-and-drop process for creating actions. These actions can be customized based on what you're doing. The setup resembles a flowchart format, with connectors linking actions. You can add comments and descriptions to actions, which helps others understand what’s happening and makes collaborating easier.

One of the most valuable features is that it’s a low-code solution, so you don’t need to be fluent in Python or any other programming language. For example, I can use Python code to create actions in Tines, but it's unnecessary.

Another key benefit is that it works with anything that has an API. If you can make an API call to a tool or service, you can implement automation using Tines.

They started implementing some AI, and their AI is isolated. So, it doesn't go to the main AI engines with the information. It's within their private cloud.

Others cannot address it. However, since it’s quite new, it seems clunky. I’ve found it almost easier to revert to doing things manually simply.

I have been using Tines for three years.

I rate the solution’s stability a nine out of ten.

I haven't encountered performance issues with adding stories or handling other tasks. The only users that need to be configured in Tines are those who view stories, metrics, or perform activities.

These pages are web URLs that collect information and trigger a story based on submissions. Users can access these pages and submit their information as long as they have the necessary permissions and MFA set up.

Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you.

They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

The initial setup is very easy. There’s no installation required. It’s just a matter of getting the correct permissions. Since it uses APIs to communicate with the tools, setting everything up is relatively straightforward once you have access, including any SSO or multi-factor authentication needed on your and the company’s end. If you can configure the API credentials in the tool you want, you can make the necessary calls.

Tines is a very cost-effective solution compared to others. The ability to integrate with anything that has an API is a major advantage. Their support team has also been impressive, providing excellent presentations and sales pitches.

I recommend it to anyone in need of automation. It’s not limited to security. You can use it to onboard employees, gather information, and set permissions based on their roles. It’s a versatile tool that can be applied across various areas, including engineering. To streamline the process, it’s helpful to gather any necessary API information for the tools and systems you’ll be accessing.

It is an easy tool for a beginner to learn. It offers many tutorials, documentation, and knowledge-based material.

Overall, I rate the solution a ten out of ten.

We use it for automations on the enterprise security aspect.

The best thing is that it's no code, so it doesn't require coding knowledge. But it does require knowing all the features and variables that can be used for automation. It's also good for scheduling scripts daily. It's easy to use and gather information within Tines, and every detail is in the documentation. If we get stuck, we can use the live chat feature to discuss and get help.

Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool. For example, when you click on a feature, it could show a video link explaining how to use it. That feature could be added in the future.

So, I'd like to see more documentation on how to use Tines.

I have been using it for six months.

It's a stable product. As far as updates go, it's been stable with no bugs. They consistently provide updates to the platform, and it has never hampered our work. It's been very good to use.

Different team members used it. In our environment, there's a team that manages cloud platforms and cloud security. They use it to alert on cloud alerts. It's for the enterprise.

There were three or four people for cloud security, and I was the only one in the enterprise using it. There are a few others who are on-site. We are from India, but there are on-site people as well.

They also used to have access and were performing automation with Tines.

I talked to the support team through the live chat feature. When we raise a question, an engineer is assigned within five or ten minutes, and they provide solutions on how to proceed.

The support was good. If we know things in Tines, and if we understand their answers correctly, we can get the solution. I would rate them seven to eight. If a user doesn't understand their answer, they might need to get on a call and have someone show them how it's done.

The client finds it very easy to use, and everyone can learn it easily and perform automation tasks. The other platforms previously used for automation were a bit complicated and required a larger team to set up. Tines is very easy and compatible with the environment, so the client uses it for automation purposes.

I didn't onboard it. It was already deployed in my environment. I was just using it for automation.

If someone needs tasks performed daily that can be automated between different systems, and if there's a cybersecurity or SOC analyst team, they can also use it by creating various API calls, setting alerts, and investigating those alerts based on automation scripts. It's very useful and can be used in other places as well. Any tool with an API can be automated with Tines.

Overall, I would rate it a nine out of ten.

I run a security operation center. We used the solution for alert detection. We evaluated it for managed detection and response.

It was helpful to get additional data to the analysts without having them do manual work. The tool was vendor-neutral. We liked that a lot.

Tines was a little bit more expensive than Torq.

I used the solution last summer.

Tines is a great product. The scalability is great.

The support persons seemed unwilling to spend as much time with us after we moved forward with them. The salesperson was great. However, we got a bit more hands-on time with the people from Torq.

The setup was not difficult. It seemed pretty simple. We were using fairly common hardware and applications used in the security industry. The help we get on how to do our use cases, specifically in the first couple of weeks, saves us a lot of setup time.

I was able to reduce my staff by about 30%. It was a pretty good saving. The response time was increased.

Currently, we use Torq. Tines works the same way Torq does. We use Torq to handle additional phishing email intelligence. We use it to reach out to users automatically with some pre-created questions. We use it to automate our current playbooks. Torq is a little bit cheaper than Tines.

Torq’s team seemed a little more ready to work with us during the initial setup and get our use cases developed. Torq’s sales team is better than Tines’. Tines and Torq are pretty similar. They both have a lot of customization. They both have a much lower price point than other tools on the market.

I will recommend the product to others. Overall, I rate the solution an eight out of ten.