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Kandji - clear winner for an Apple MDM
What do you like best about the product?
The product is simple to set up and use, but also powerful. Within the first 45 minutes of my trial, I had our mac build 85% of the way to zero-touch. That is an immediate refund in time, which equals money.
What do you dislike about the product?
I hate to be that guy, but no major dislikes as of yet. I guess I can be a little nit-picky, and say I wish I had the ability to clear alerts (ring central isn't installed, for example).
What problems is the product solving and how is that benefiting you?
As mentioned before, getting our machines as close to zero-touch as possible. We cut our Mac configuration time down from 90 minutes to about 15. That is a huge time saver for the IT department. In addition, this also provides a consistent mac deployment for our new hires. They get their machines, the way we intended to build them, every time.
Recommendations to others considering the product:
If you're considering a new Apple MDM, throw Kandji's hat in the ring. I've had a great experience with all of their internal teams, and the product is solid!
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Easy/Seamless Turnkey MDM for Apple-only Companies
What do you like best about the product?
Kandji offers a fully-turnkey MDM system. What we love about Kandji:
- Super easy deployment
- Great dashboard of meaningful issues that need to be addressed
- Branded onboarding process
- Remote wiping process (this had to be done manually before and took us a ton of time)
- Custom script writing for our advanced admins
- Apple-specific solution
- One click integrations with the most popular software that we use
- Super easy deployment
- Great dashboard of meaningful issues that need to be addressed
- Branded onboarding process
- Remote wiping process (this had to be done manually before and took us a ton of time)
- Custom script writing for our advanced admins
- Apple-specific solution
- One click integrations with the most popular software that we use
What do you dislike about the product?
Nothing so far. Every time we've had a question, we've gone onto livechat with Kandji and a real tech answers our questions within 1-2 minutes. No complaints at all!
What problems is the product solving and how is that benefiting you?
- Complete mobile device management across the entire org
- Upgraded security enforced
- Easy deployment of new laptops which skips 1-2 hours of customizations
- Remote wiping of machines for easy redistribution
- Auto-updates of apps
- Inventory management
- Upgraded security enforced
- Easy deployment of new laptops which skips 1-2 hours of customizations
- Remote wiping of machines for easy redistribution
- Auto-updates of apps
- Inventory management
Great experience with Kandji
What do you like best about the product?
We have been using Kandji for a little over a year now and their support team has been great. Anytime I have had a question or concern they have always been able to help me in a timely manner. Kandji is always adding new features which is amazing. It is also very easy to use if you don't have experience with an MDM solution. Their help center also comes in very handy which I am always referring to, they have plenty of articles that walk you through on how to set up certain features.
What do you dislike about the product?
There are a few things that Kandji could definitely improve on but overall I think Kandji is doing great, they are always innovating and adding new features which is awesome!
What problems is the product solving and how is that benefiting you?
Kandji is our MDM solution for all of our Apple devices. They have helped save time on our onboarding process and having Kandji also helps with supporting our users. It allows IT to easily see basic information on the device in question and solve the problem quickly.
Kandji provides very effective provisioning and management of our MacBook fleet
What do you like best about the product?
Liftoff (automated provisioning) is the key value feature for us, particularly given new pandemic working models. We can ship devices direct from Apple to teams members and use Liftoff to get them up and running immediately. The end user experience is simple and effective.
The Kandji technical team is very responsive to issues, with key staff also engaging with us via the macadmins slack workspace - this is super useful.
The Kandji technical team is very responsive to issues, with key staff also engaging with us via the macadmins slack workspace - this is super useful.
What do you dislike about the product?
Being policy focused, it's sometimes not immediately obvious where to find telemetry info. It's there, but you need to drill down into the device to find what you need sometimes.
What problems is the product solving and how is that benefiting you?
As mentioned above, primarily Kandji enables us to purchase and provision devices rapidly and at scale, eliminating the need to double-ship and manually touch devices.
The ability to use FileVault recovery keys for team members forgetting passwords is a great feature, as is the ability to unlock personal AppleIDs.
We also utilise the lock function to protect devices on offboarding/loss - a significant security benefit.
The ability to use FileVault recovery keys for team members forgetting passwords is a great feature, as is the ability to unlock personal AppleIDs.
We also utilise the lock function to protect devices on offboarding/loss - a significant security benefit.
Recommendations to others considering the product:
I particularly like the fact that Kandji is innovative and willing to engage with us. Although we are limited in our size, I don't feel that I'm simply using a product from a huge vendor with no possibility to influence or engage in the development and evolution of the platform.
Great fast support from the team
What do you like best about the product?
The support team is responsive and helpful, even when the issues appear to be caused by Apple OS rather than their software. They are going the extra mile to ensure our experience with their platform is great!
What do you dislike about the product?
Unfortunately, the experience is still not perfect. I would like to be able to have more data from the Kandji platform when things fail because it makes it hard to troubleshoot otherwise. Version control on the blueprints would also allow for a much better experience when we make changes to those.
What problems is the product solving and how is that benefiting you?
We can more easily manage our fleets of macOS and ensure all software are updated to the latest patch version. We can also ensure all devices have strict policies in place. Kandji allow us to do that through a friendly user interface.
Easy to use Apple MDM
What do you like best about the product?
Kandji is perfect for a startup like ours where we did not have a dedicated IT department. All of the features are easy to use and deploy, no certifications required!
What do you dislike about the product?
There are some features that their competitors have which are missing from their platform, but given how responsive they are, I wouldn't be surprised if they show up in Kandji in the near future.
What problems is the product solving and how is that benefiting you?
We are able to manage our Apple devices without a dedicated IT department. We have complete control over our devices and are confident that we are able to handle any issues that may arise.
A great Mac MDM
What do you like best about the product?
The ability to push applications and updates to my users.
What do you dislike about the product?
Using network profiles on builds would have been nice for Kandji to support that, but not a significant issue. Not much to dislike that would stop our usage.
What problems is the product solving and how is that benefiting you?
The most significant issue in the remote work scenario was application and system updates. A quality MDM solution makes Mac device management much simpler and less time-consuming.
Recommendations to others considering the product:
If you need a quality MDM, take a look at Kandji. Benefited my organization greatly.
Smooth and great collection of features!
What do you like best about the product?
The product is very easy to understand. The GUI itself is created in an Apple fashion manner. Kandji has all the needed functionalities for us to server the organisation.
What do you dislike about the product?
Still missing features around administrator management. Currently there is only one option where everyone within the portal are admins, which should not be the case.
What problems is the product solving and how is that benefiting you?
Simple and global onboarding of our machines, since we are a global company.
Not just an Apple MDM, it's a second line support team as well
What do you like best about the product?
The support is exemplary. I run a small business, and I'm competent but not an expert on Mac admin - having someone who answers emails/intercom without prejudice is amazing.
What do you dislike about the product?
I wish they could fix everything! Unfortunately, whilst they try hard, they can't resolve fundamental flaws in the OS's! Whilst the UI of the platform isn't quite perfect (the odd bit is a little unintuitive), it's light years better than most of their competitors.
What problems is the product solving and how is that benefiting you?
MacOS MDM & Admin that works. We had so many issues with our previous suppliers that we repeatedly saw evidence it was actually physically not doing the job. Kandji is definitely running fully and correctly, along with providing expertise and access which makes my life easier.
Recommendations to others considering the product:
If you run Apple devices and you want something both powerful and straightforward with excellent support, use Kandji.
Everything works as intended, very innovative experience.
What do you like best about the product?
Everything works as intended, do not have any issues pushing out a policy or pushing apps out to our employees.
What do you dislike about the product?
Reporting is not as robust as other MDM services.
What problems is the product solving and how is that benefiting you?
We are enforcing security posture and making app deployment/app updates much more effective.
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