Kandji
KandjiReviews from AWS customer
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Huge Kandji fan
What do you like best about the product?
Kandji does an excellent job of balancing ease of use and being a powerful tool. It's so easy to get things up and running, and to deploy advanced security to our environments, and it saves us a huge amount of time.
What do you dislike about the product?
The biggest complaint I have is that on the smaller plans, things like API access are an additional (and fairly high) price. I wish they would include all of that in their product regardless of company size.
What problems is the product solving and how is that benefiting you?
We manage several companies that use Macs, and have replaced all of our management with Kandji. It has saved us a huge amount of time, and helped us deliver a much better experience to all of the users. Other solutions required a lot more custom work and babysitting, and Kandji has helped us achieve much higher compliance, with much better results, all while delivering a much better experience for both end users and admins.
Recommendations to others considering the product:
Kandji is a great product with a great team. I highly recommend giving them a try.
Great product, fantastic support
What do you like best about the product?
The entire process - from onboarding to rollout to troubleshooting issues with Kandji support has been a pleasure. Everyone on the Kandji team is dedicated to our success, and do their best to help us achieve that. The platform itself is quite user-friendly, and support is very responsive with troubleshooting. We especially enjoy the Liftoff feature - as a fully remote team, we really appreciate being able to customize the onboarding experience for new team members in a zero-touch way, making the experience fantastic for them right out of the box.
What do you dislike about the product?
The documentation for processes has been a little lacking, often not offering the complete picture as to how to troubleshoot particular issues, requiring a touchpoint with customer service that might have been avoided with more complete documentation. Of course all interactions with customer service and support are wonderful, and very responsive.
What problems is the product solving and how is that benefiting you?
Kandji is solving the problem of remotely managing our fleet of devices, all across the world. It is easy to stick to all of our SOC2 requirements, and to solve user issues remotely (eg. password reset in a flash!).
Recommendations to others considering the product:
Highly recommend
Great experience with Kandji
What do you like best about the product?
How easy Kandji is to use and their support team.
What do you dislike about the product?
Does not have remote access to computers
What problems is the product solving and how is that benefiting you?
Allowing me to easily onboard and off-board employees.
Recommendations to others considering the product:
Allowing remote access to computers so we can better help employees with computer issues remotely.
User Friendly & Intuitive Mac MDM
What do you like best about the product?
We engaged with Kandji to replace Intune as our Mac OS MDM solution. Intune was causing a big administration burden and we selected Kandji based on its ease of setup and API availability. Onboarding was very smooth and the "out of the box" CIS Benchmark configurations were immediately providing value to us.
What do you dislike about the product?
Like most Mac MDM solutions, Kandji is limited by the flexibility of Mac OS management, but the "auto apps" and pre-configured profiles help to counter this.
What problems is the product solving and how is that benefiting you?
Kandji allows us to ensure the security of our remote devices and it takes very little to no ongoing maintenance, freeing up the team to do other work. applying different levels of security to different users allows us to fine-tune the balance between security and convenience depending on the role of the user
Has edged past Jamf for our use case
What do you like best about the product?
It's simplicity! You do not need a week-long configuration session and then another 3 days for configuring Single Sign-On as you do with other players in the space.
What do you dislike about the product?
I do not dislike anything in particular, though reporting availability could be improved.
What problems is the product solving and how is that benefiting you?
Kandji is becoming king of MDM for mid-sized businesses in my opinion. We are solving Apple device management, SSO integration down to the endpoint as well as zero-touch deployment.
Surprisingly awesome, coming from a previous Jamf admin.
What do you like best about the product?
Kandji is very simple and easy to use. There are many controls, and being able to customize our end user's out of box experience is just what I need.
What do you dislike about the product?
I dislike some of the confusion surrounding blueprints/library. After a while it makes sense, but I feel this is just a tad too complex, and could be simpler.
What problems is the product solving and how is that benefiting you?
Kandji is solving the problem that is Mac and iOS management. Our environment is primarily Mac, and Kandji allows us to manage our environment effectively and securely.
Stellar support, user-friendly interface
What do you like best about the product?
Our company spent a long time looking at alternative services before we found that Kandji fulfills our needs best, and we have been fully justified in our choice. Kandji created a beautiful and user-friendly interface, as well as a robust collection of support materials that cater to most situations. When hands-on help is required, they provide truly stellar support, to the point that we feel part of a community.
We really value their proactive approach to customer service—on several occasions we received check-ins on how they could help us better. On the whole, we have an excellent relationship with the company, we feel there’s a genuinely positive atmosphere.
We really value their proactive approach to customer service—on several occasions we received check-ins on how they could help us better. On the whole, we have an excellent relationship with the company, we feel there’s a genuinely positive atmosphere.
What do you dislike about the product?
We've been happy with the service Kandji have provided us, and will continue to use their service in the foreseeable future. Changing from one service from another, especially when it comes to complex systems, has its unique challenges, but since we set up our cooperation with Kandji we've been satisfied with their service.
What problems is the product solving and how is that benefiting you?
Ever since we’ve started using Kandji’s service, the number of backoffice tickets dropped noticeably, because our employees are able to install necessary software straight from the service.
Network, Server and User Administrator
What do you like best about the product?
What I like least is this survey. I get it why you're doing it but, damn. What I like best is the initial help from developers to help us get connected to all of our existing systems. The things we like less is the inability to pick up the phone and have a conversation with a technician. Chat is efficient at times but, not always depending on the issue and it's technicalities.
What do you dislike about the product?
Nothing negative here, you all are doing very well. Thank you, very much.
What problems is the product solving and how is that benefiting you?
Added items into the auto apps, blueprints, and libraries. Please keep it up. We need more of them all.
Recommendations to others considering the product:
This survey sucked to fill out. I get why you ask all these questions but, you should comsolidate.
Finally a not so heavy handed solution for controlling our company assets
What do you like best about the product?
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to regain control of all of its unenrolled devices quickly. Their support team is top-notch and always has a script ready on hand that I can easily roll out to fix little bugs. It was quick to set up and implementation was a breeze.
What do you dislike about the product?
I do wish that Kandji would allow for an easier solution to be able to provide remote support in the web app. Otherwise 10/10 would recommend
What problems is the product solving and how is that benefiting you?
Kandji allowed us to get all of our devices onto an MDM FAST and without much headach. We needed to control dozens of devices that were previously uncontrolled, and Kandji made the manual enrollment process easy.
Kandji is a great MDM product
What do you like best about the product?
I like being able to deploy applications and security settings. It has also been very useful to be able to remotely erase a computer after an employee leaves the organization and reconfigure it for a new employee with standard applications used throughout the organization.
What do you dislike about the product?
Sometimes it is difficult to create a custom application with special scripts to deploy to make the custom application work correctly. Also currently there is not an option to collect local usage logs on applications. This would be helpful to see if a newly purchased application is being used by employees or not.
What problems is the product solving and how is that benefiting you?
One problem that is beneficial to our organization is being able to sync local passwords on a Mac to cloud passwords such as Okta, Office 365, etc. With the release of Kandji Password, it addresses and resolves the issue.
Recommendations to others considering the product:
Recommended for devices deployment in different offices throughout different states and countries and for remote employees.
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