Voice AI Platform

What do you like best about the product?

I was surprised by the impressive language coverage that smallest.ai Pulse STT provides. It consistently handles regional calls in Spanish, French, Portuguese, and Hindi with strong accuracy under a single API wrapper. This has reduced development complexity and improved transcription accuracy across different languages. I love that this feature allows us to deliver a more consistent experience for our global users. We switched to smallest.ai because it offers better accuracy for clinical terms and more reliable real-time transcription, which significantly reduced the amount of manual corrections our physicians had to make after consultations. I also appreciate how smallest.ai integrates with our electronic health record (EHR) system, internal documentation platform, and meeting management tools. This integration allows transcriptions and clinical notes to flow directly into patient records, reducing manual data entry and making the overall documentation process much more efficient.

What do you dislike about the product?

The documentation around advanced configurations and concurrency handling could be improved. We also had to spend some extra time understanding certain implementation details, so more detailed examples and troubleshooting guides would make onboarding much smoother.

What problems is the product solving and how is that benefiting you?

I use Smallest.ai for real-time medical dictation and transcription. It ensures RBI-compliant transcripts and satisfies our legal team. The language coverage through a single API reduces complexity and development time, while direct EHR integration minimizes manual entry, streamlining the documentation process.

What do you like best about the product?

I really like the added call transcription and language change adaptations in smallest.ai. It's great that we didn't have to build a correction layer before showing it to customers. The language changes from English to different languages are transcribed perfectly, and the initial setup was really easy.

What do you dislike about the product?

Documentation is very thin. It took us hit and trail to figure this out so you can improve there.

What problems is the product solving and how is that benefiting you?

I use smallest.ai for call transcription, meeting our enterprise customers' demands with ease. Its language adaptations save time by perfectly transcripting English to other languages without requiring a correction layer.

What do you like best about the product?

I like that smallest.ai helps our QA team review twice the number of calls efficiently with its clean transcripts. The transcription keeps up with high call volumes without accuracy dropping, which is really impressive. Another feature I appreciate is that agents receive live captions while the customer is still speaking, which is incredibly practical.

What do you dislike about the product?

More granular reporting per agent.

What problems is the product solving and how is that benefiting you?

With smallest.ai, transcripts come in clean enough that our QA team can review twice the calls in the same time. It keeps up with high call volumes without accuracy dropping, and agents get live captions while the customer is still speaking.

What do you like best about the product?

I appreciate that smallest.ai added call transcription as a feature, and our customers started using it without complaints from day one. It solved the persistent demand from our enterprise customers who had been asking for call transcription for months. I'm impressed that we didn't have to build a correction layer before showing it to customers. The initial setup of smallest.ai was really easy.

What do you dislike about the product?

Latency on longer calls could be better.

What problems is the product solving and how is that benefiting you?

smallest.ai provided our enterprise customers with call transcription, which they requested for months. It was added without complaints and didn't require us to build a correction layer before showing it to customers.

What do you like best about the product?

I appreciate how smallest.ai allowed us to validate our product without any delays, thanks to its feature Pulse. It shipped fast and didn't require revisiting every few weeks, which was important to us. When we presented it to users for the first time, the conversation felt real, enhancing the overall experience.

What do you dislike about the product?

Documentation for edge cases is thin. It took some hit and trial to figure out how it behaves when the connection drops mid conversation. It was a bit tricky in the beginning but we cracked it.

What problems is the product solving and how is that benefiting you?

Smallest.ai solved our transcription issues, making demos more effective. It ships fast without needing constant updates and immediately felt natural to users. It also helped us validate our product quickly.

What do you like best about the product?

I use smallest.ai for core transcription in our voice product, investor demos, and internal testing. We switched to smallest.ai because the transcription keeps pace with high call volumes without losing accuracy, which has changed how our agents handle calls. They get live captions while the customer is still speaking. We needed something we could ship fast and not have to revisit every few weeks. When we put it in front of users for the first time, the conversation felt real, and that's what we needed to validate the product. The initial setup was quite handy and doable.

What do you dislike about the product?

HIPAA-specific logging controls could be more granular on the platform side. We're mostly managing that now. Field level audit logging- Allow organizations to define exactly which PHI related fields are logged, masked, or excluded from logs.

What problems is the product solving and how is that benefiting you?

I use smallest.ai for transcription in our voice product and demos. It improved investor presentations and keeps up with high call volumes without losing accuracy. Live captions change how agents handle calls, making interactions more seamless.

What do you like best about the product?

I really appreciate the response time of smallest.ai as it keeps conversations flowing smoothly and makes our demos sound real. The language transcription feature is fantastic when a client switches from English to another language like Spanish, providing clear translations in the summary. The Real Time Voice Transcription and Automation support are also crucial for our workflow. Additionally, Atoms and Lightning are highly valuable due to their use of compact models to process calls and schedule appointments. Our voice agent finally feels natural over the calls.

What do you dislike about the product?

We would have liked few more customization options. Like during setup we had to figure out some parts on our own.

What problems is the product solving and how is that benefiting you?

I use smallest.ai for real-time voice transcription and automation support. It fixes delays in STT tools, making conversations sound natural and enhancing demo realism. It efficiently processes language transcription, and compact models like Atoms and Lightning streamline call management and appointment scheduling.

What do you like best about the product?

I use smallest.ai for real-time transcription, and I really like that we could add call transcription as a feature without receiving any complaints from customers right from day one. It was a relief that we didn't have to build a correction layer before showing it to customers, saving us time and effort by providing accurate call transcription without needing additional correction or manual review. Also, the setup process was quick, simple, and easy to follow.

What do you dislike about the product?

The transcription accuracy could be improved further, especially for complex conversations and different accents.

What problems is the product solving and how is that benefiting you?

Switching to smallest.ai improved our demos, helping advance conversations with investors. It provides accurate call transcriptions without needing corrections, saving us time and effort.

What do you like best about the product?

I like that smallest.ai is easy to use and works in real time. I appreciate the natural-sounding voices, which make conversations feel more engaging and professional. The initial setup was very easy, and I find it very valuable that it can be used with apps like chatbots.

What do you dislike about the product?

It could be improved by adding more voice styles and more natural emotions like happy, sad, and excited voices.

What problems is the product solving and how is that benefiting you?

I use smallest.ai to automate voice tasks and customer conversations. It's easy to use and works in real-time, making interactions more engaging with natural-sounding voices.

What do you like best about the product?

I use smallest.ai for live call transcriptions, agent assist, post call QA scoring, and compliance logging. I like the combination of natural sounding voice quality and low latency, which is impressive. The platform is user-friendly with straightforward APIs and easy integration. With pulse transcripts, they come in clean enough that our QA team can review three times the calls in the same time, changing what we could actually catch and fix. The initial setup was fast-forward and relatively quick.

What do you dislike about the product?

Advance voice customization options, pacing and emotion would be valuable.

What problems is the product solving and how is that benefiting you?

The clean transcriptions from smallest.ai allow our QA team to review calls three times faster, improving our ability to catch and fix issues.