Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Reliable Calling with Room for App Improvement
What do you like best about the product?
I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios.
What do you dislike about the product?
I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space.
What problems is the product solving and how is that benefiting you?
I use Webex Calling for a reliable and secure communication with clients, utilize call transfer, 3-way calling, and meeting escalation for seamless collaboration, and enjoy device versatility.
Flexible Viewing Options with Seamless Support
What do you like best about the product?
I appreciate their flexible support for both picture-in-picture and full screen modes.
What do you dislike about the product?
Till now I have not faced any issues of concern.
What problems is the product solving and how is that benefiting you?
I usually join webinars alongside hundreds, if not thousands, of other participants. Despite the large audience, the streaming quality is excellent, and the chat and discussion features make participation very engaging.
Versatile System That Seamlessly Supports Remote and Office Work
What do you like best about the product?
What I appreciate most about the system is its versatility. I can remain connected seamlessly, whether I'm working in the office or using my phone. The system offers a wide range of features, including fax, a phone app, meeting capabilities, and more, making it highly adaptable to my needs.
What do you dislike about the product?
I have no complaints; their services have truly transformed the way I work. They fit seamlessly with the needs of our team and made the shift from in-person to remote work smooth and enjoyable for everyone involved.
What problems is the product solving and how is that benefiting you?
I primarily use it for making international calls with superior voice quality. Starting to use this platform has been one of the best decisions we've made to improve our team's productivity and flexibility.
Unified Communications Excellence with Webex Calling
What do you like best about the product?
What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system.
What do you dislike about the product?
The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools.
What problems is the product solving and how is that benefiting you?
Since its implementation, the Webex Calling platform has served as a catalyst for increased business agility and enhanced hybrid productivity. By delivering a consistent voice solution that can be accessed from any location and device, it has noticeably fostered a more connected workforce. This improvement leads directly to better collaboration and greater operational efficiency, all without the geographical constraints imposed by traditional PBX systems.
Exceptional Call Quality and Seamless Collaboration
What do you like best about the product?
This tool has seamless call and audio qualities that are highly defined to ensure quality communication within the company as well as with the clients. This promotes a great interaction and collaboration.
The browser based calling feature makes it convenient for clients to reach us.
The browser based calling feature makes it convenient for clients to reach us.
What do you dislike about the product?
This tool meets our expectations. I have no dislikes on this tool.
What problems is the product solving and how is that benefiting you?
Webex Calling is cloud based which reduces the need to have extra hardware in the company for communication. This highly promotes the return on investments as we do not incur extra cash for purchasing calling devices.
Seamless Call Management Solution for Any Organization
What do you like best about the product?
I appreciate that the control panel provides a clear overview for managing all call services. I also value its ease of integration as a call management solution, making it ideal for businesses and organizations of all sizes.
What do you dislike about the product?
It manages all calls very efficiently. I have nothing negative to say about this platform. It's well-designed and suitable for all types of organizations.
What problems is the product solving and how is that benefiting you?
It has primarily provided us with services such as instant messaging, a call center, and autodialer, all within a single system. Furthermore, it offers comprehensive reports and analytics. It is very fast and optimizes our performance and productivity.
Effortless, Secure Calling Anywhere with Webex
What do you like best about the product?
Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable.
What do you dislike about the product?
Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature.
Dependable cloud phone system that keeps my team connected!
What do you like best about the product?
I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems.
What do you dislike about the product?
Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics.
What problems is the product solving and how is that benefiting you?
We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead.
WEBEXSeamless Integration for Unified Communication
What do you like best about the product?
Webex Calling often integrates seamlessly with other Webex services like Webex Meetings and Webex Teams, providing a unified communication and collaboration experience.
What do you dislike about the product?
high cost, reliability concerns and user interface issues.
What problems is the product solving and how is that benefiting you?
Webex Calling solves problems related to scalability, cost efficiency, and unified communication by eliminating the need for expensive on-premises PBX systems and integrating voice calling with other collaboration tools. This benefits businesses by providing flexibility, cost savings, enhanced productivity, and improved mobility for remote workers.
Effortless Call Management with Intuitive UI and Seamless Integration
What do you like best about the product?
It's an easy-to-integrate call management solution, ideal for organizations of all sizes. It's user interface is very intuitive and requires no training. I appreciate that it has efficient call monitoring systems and also offers services like instant messaging.
What do you dislike about the product?
It provides a wonderful experience to all its users, thanks to its simple implementation and virtually unlimited customization options. I haven't had any problems, so I have nothing negative to say about this platform.
What problems is the product solving and how is that benefiting you?
We have adopted Webex Calling for our customer and internal communications, and it integrates smoothly into both settings. I would strongly recommend it to anyone in need of a dependable teleconferencing solution.
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