Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Seamless Setup, Handy for Laptop Calling
What do you like best about the product?
I find Webex Calling incredibly handy as it offers ease of use and accessibility. Setting it up was surprisingly simple, which was a pleasant surprise given my initial perception of its complexity. The call quality is notably better than standard network providers, and the feature allowing quick setup of contact groups is very useful, enabling me to efficiently dial key contacts directly from my laptop or phone.
What do you dislike about the product?
I would like to see a more directed initial setup experience that highlights the existing functionalities in Webex. I wasn't fully aware of all its capabilities initially, and it was only through a colleague's input that I began utilizing it. Without that guidance, I might not have discovered how useful Webex Calling can be.
What problems is the product solving and how is that benefiting you?
Webex Calling streamlines my calls directly from the laptop with ease of use and better quality than typical networks, saving me from using my phone.
Reliable and Easy-to-Use Cloud Calling Solution
What do you like best about the product?
What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups.
What do you dislike about the product?
One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped solve the challenge of maintaining reliable communication across a hybrid workforce. Instead of relying on traditional PBX systems or multiple fragmented tools, everything is centralized in one secure cloud-based platform. It eliminates downtime and simplifies device management, making it easier for our team to stay connected whether they’re in the office, working remotely, or on the move. The solution has reduced costs associated with maintaining on-premise telephony and increased flexibility for scaling users up or down as needed.
Meeting tool with the best captions
What do you like best about the product?
Captions shown are very useful. Also I like the audio quality features as well as auto-translation.
What do you dislike about the product?
Screen sharing sometimes might be challenging.
What problems is the product solving and how is that benefiting you?
Mettings with plenty of people speaking multiple laungages (with some specific to country accents) sometimes might be challenging.
Seamless tool for Remote Team Sync.
What do you like best about the product?
I love how effortlessly it handles video calls with very clear audio and video, even when my internet is spotty I have led client meetings from a noisy coffee shop without a single dropout, and the screen sharing makes brainstorming sessions feel like we are all in the same room.
What do you dislike about the product?
The only thing i dislike is the occasional glitch when switching between devices, moving from my laptop to my phone mid-meeting sometimes drops the call. It's not a dealbreaker for me, because I don't do it often.
What problems is the product solving and how is that benefiting you?
Webex solves our biggest headache of coordinating a distributed sales team across time zones by integrating calendar invites and real time collaboration tools, cutting down on email back and forth and letting us close deals quicker. It has boosted our quarterly revenue by about 25% through smoother virtual pitches and instant file sharing. Webex has been a wonderful tool to our organization.
Simple and to the point
What do you like best about the product?
I loved how easy it was to use and everything was at my fingertips. I used it fairly often especially for meetings and 1 on 1 with my supervisor.
What do you dislike about the product?
I ran into a sound issue but only once and was able to easily navigate to the settings and fixed it.
What problems is the product solving and how is that benefiting you?
It is making meetings easier and more user friendly. More in the moment sharing rather than back and forth emails.
Reliable platform for meetings and collaboration
What do you like best about the product?
What I appreciate most about Webex is its reliable video and audio quality during meetings, even when there are many participants. The platform also integrates smoothly with calendars and productivity tools, which makes scheduling and joining meetings straightforward.
What do you dislike about the product?
At times, the user interface may seem less intuitive than that of other platforms, particularly for those who are new to it. The mobile experience also leaves room for improvement, as it does not always match the smoothness of the desktop version. While updates and patches are released frequently, they sometimes bring minor usability issues.
What problems is the product solving and how is that benefiting you?
Webex Calling has made our communication more efficient by bringing all our voice calls onto one dependable platform. This shift has lessened our reliance on traditional phone systems, resulting in cost savings and greater flexibility, especially for our remote and hybrid teams.
Smooth Video Conferencing with Strong Security
What do you like best about the product?
Webex offers reliable video and audio quality, strong security features, and smooth integrations with productivity tools. It’s dependable for large meetings and webinars.
What do you dislike about the product?
The user interface can feel a bit outdated, and sometimes joining meetings takes longer compared to other platforms. Occasional performance issues appear on low-bandwidth networks.
What problems is the product solving and how is that benefiting you?
Webex helps solve the challenge of seamless remote collaboration by enabling secure video meetings, screen sharing, and team messaging in one platform. It has improved productivity for distributed teams, reduced travel costs, and made it easier to connect with clients and colleagues globally.
Effortless Effective Communication
What do you like best about the product?
The best part of Webex is that it is very easy to create meetings and even start meetings on the fly
What do you dislike about the product?
The vidcast feature seemed to be troublesome however I see lately this is all in order and is a much more efficient bug free experience
What problems is the product solving and how is that benefiting you?
Webex helps to bridge the gap allowing us to seamlessly communicate with our integration partners who make use of Cisco Webex products
Webex Calling simplified our onboarding for remote hires
What do you like best about the product?
When we started hiring more remote staff last year we realized our old phone system just wasn't built for scaling quickly. With Webex Calling provisioning numbers for new hires is incredibly straightforward. I've literally set someone up in under 10 minutes which wasn't possible before. What stood out most for me was the central admin portal. I don't have to run through multiple steps just to assign extensions or set up call forwarding. I like that it doesn't overwhelm new employees either. The client app is clean and people usually get comfortable after one or two test calls.
What do you dislike about the product?
At the very beginning we actually struggled with training because the documentation wasn't suitable for non technical staff. Another thing the reporting tools feel a little basic.
What problems is the product solving and how is that benefiting you?
I noticed after a few months the onboarding became much faster. Now it's just install the app, provision their number and done. That's freed my team to work on higher level projects. Productivity's up because everyone has a reliable calling tool right from day one.
If you make a webinar, you really need it
What do you like best about the product?
I'm using 2 or 3 times a week and It's very easy to use, allowing you to create impressive presentations and manage what users see on your screen. It also enables you to host high-quality webinars. Additionally, the analytics provided are helpful for making informed decisions and expanding your audience of listeners.
What do you dislike about the product?
I can't recall ever having a problem that support didn't help me with, or a situation where I felt something was missing.
What problems is the product solving and how is that benefiting you?
The biggest problem that Webex solves for me is the quality of its service. I really appreciate the high quality of both video and voice during calls.
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