Reliable and Clear Communication Tool for Teams
What do you like best about the product?
Webex Calling is incredibly user-friendly and doesn’t require a steep learning curve. We had a smooth setup process, and it integrated seamlessly with our existing systems like Outlook and CRM tools. It's packed with essential features, from call forwarding to voicemail transcription, and we use it consistently throughout the day with no issues. I also appreciate that Cisco’s customer support is responsive and knowledgeable — whenever we’ve had questions or minor hiccups, their customer service representative resolved them quickly.
What do you dislike about the product?
The feature set is robust, but some advanced settings can be a bit buried within the menus. Occasionally, syncing across devices takes a few seconds longer than expected. These are minor issues, though, and don’t impact overall productivity.
What problems is the product solving and how is that benefiting you?
Webex Calling helps us maintain clear, stable communication with clients across different time zones, which is essential in a BPO environment. It solves issues related to dropped calls, poor audio quality, and limited integration with other platforms. With Webex, we can easily handle high call volumes, transfer calls between departments, and manage remote teams efficiently. It also supports compliance and call recording needs, which are crucial for quality assurance and training purposes. Overall, it has improved our team’s productivity and our clients’ satisfaction.
Seamless and scalable cloud telephony solution
What do you like best about the product?
Webex Calling offers a seamless and scalable cloud telephony solution that's tightly integrated with Cisco’s collaboration tools. The interface is user-friendly, and it works well across devices — desktop, mobile, and desk phones. Call quality is consistently clear, and features like voicemail to email, auto-attendant, and call forwarding are easy to manage from the admin portal.
What do you dislike about the product?
Initial setup and migration from legacy systems can be a bit complex without proper Cisco partner support. Also, the control hub could be more intuitive for non-technical admins. Occasionally, there's a lag in updates syncing between Control Hub and devices.
What problems is the product solving and how is that benefiting you?
Eliminates Infrastructure Complexity like We no longer need to maintain traditional on-premises PBX systems. This reduces hardware costs, simplifies management, and frees up IT resources for other priorities and Enables Seamless Hybrid Work also Integration with Webex Meetings, Messaging, and third-party platforms like Microsoft Teams or CRM tools creates a unified communication experience, boosting productivity and reducing context switching
Webex Review
What do you like best about the product?
Automatically linked when needed for video meetings
What do you dislike about the product?
Still learning the platform not 100% familiar yet.
What problems is the product solving and how is that benefiting you?
Eases communication
In my company we moved from an analog PBX to Webex Calling
What do you like best about the product?
We appreciated the quality of the Webex devices. the platform is stable and is managed through a cloud portal from which it is possible to perform the necessary configurations. The entire system is in the cloud and this makes implementation easy and management fast and without downtime. We also appreciated the integration with Microsoft 365, from which we import users to Webex. We use webexc every day for our telephone communications.
What do you dislike about the product?
being a cloud platform you do not have total management of the configurations on the devices. Some configurations are locked. Opening support tickets is sometimes slow and first level support is not always very prepared
What problems is the product solving and how is that benefiting you?
Being a cloud platform we don't need on premise appliances, and the call reporting works well
My experience with Webex
What do you like best about the product?
I've been using Webex for our team's virtual meetings and couldn't be happier with the experience. The platform is incredibly user-friendly, making it easy for everyone to join meetings without any technical hiccups. The video and audio quality are consistently excellent, which is crucial for our discussions and presentations. I use it daily.
One of the features I appreciate the most is the seamless integration with our existing tools like Microsoft Office 365. It has streamlined our workflow and made collaboration much more efficient. The screen sharing and virtual whiteboard features are particularly useful for brainstorming sessions and project planning.
Overall, Webex has significantly improved our team's communication and productivity. I highly recommend it to any business looking for a reliable and feature-rich video conferencing solution.
What do you dislike about the product?
Some audio lag and Webex AI assistant should be enhanced more.
What problems is the product solving and how is that benefiting you?
Daily interaction with my team since we all work remotely
Seamless Transition from Desktop App to Mobile App
What do you like best about the product?
The seamless transition of the meeting between desktop app and mobile app. Integration is top notch
AI assistant. Summary of meeting.
What do you dislike about the product?
Occasional Lag in response. Meeting summary can be improved
What problems is the product solving and how is that benefiting you?
Webex calling makes communication smoother across teams and helps us respond to customers faster. It's easy to use and keeps everyone connected, no matter where they are.
User friendly
What do you like best about the product?
We daily use webex and it is very easy to use to communicate each other as we have 60 members of team where we can easily connect with one other
What do you dislike about the product?
Nothing dislike all good if updated its better
What problems is the product solving and how is that benefiting you?
It is easy to meet our team using this platform
Using experience of Webex
What do you like best about the product?
Easy way to interact, and i used Webex to connect with a salesforce customer support, and communication went well, and few features were useful in virtual calls
What do you dislike about the product?
I could not found any issues to describe.
What problems is the product solving and how is that benefiting you?
It was easy to interact, and I used Webex to connect with Salesforce customer support. The communication went smoothly, and several features proved helpful during the virtual calls.
Webex Calling is useful in education
What do you like best about the product?
I like the fact that I can text, direct message or voice call anyone I need to contact. The text feature is wonderful! I use Webex Calling daily during my work week. It was an easy transition from using the web based application. I've been able to even put the application on my personal phone so when someone calls my office number, I can be reached no matter where I am during the work week.
What do you dislike about the product?
There is a video record feature but it's not great and lacks the ability to record outside videos.
What problems is the product solving and how is that benefiting you?
I have less missed office calls because of the ease of using it on my office phone, laptop and my cell phone.
All-in-one tool simplifies communication but connection quality varies
What is our primary use case?
For personal purposes, we use Webex for communication and collaboration at the bank side, which is the main tool. With the merge with Credit Agricole, we also use Microsoft Teams, depending on which entity of Credit Agricole we are meeting with.
For Webex, we use it for phone calls, meetings, and chat between everybody.
Webex is integrated with our calendar, specifically with Microsoft Outlook, without any problems. In Outlook, I can schedule a Webex meeting, and in Webex, I can also schedule a meeting in my agenda.
What is most valuable?
Over the years, the all-in-one capability has been the most valuable feature of Webex. We have calling tools, chat tools, and meeting tools all in one tool now. Before, we used Jabber for chat, and another tool for communication, so we always needed to switch between both. Now everything is in the same tool making it very easy to use for all communication purposes.
The most beneficial feature of Webex for my virtual meetings is the screen sharing feature. We use it a lot for sharing screens between the teams during meetings and also with the meeting rooms where Webex is incorporated in the system, making it very useful to share screens.
What needs improvement?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else. The video and voice quality can be poor, though this does not happen constantly; it depends on certain individuals.
For how long have I used the solution?
I have been working with Webex for seven or eight years.
What was my experience with deployment of the solution?
I did not participate in the initial setup of Webex at all.
What do I think about the scalability of the solution?
Webex is very scalable now with the cloud version. Setting it up with other companies, branches, or countries is just a small setup, as I have heard from the administrator. We request it, and some days later, it is in place, so chatting between companies seems to be easy.
How are customer service and support?
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center. I believe we have a support contract with Proximus, but it is directly our service center and service desk that are in contact with the official support team.
I cannot rate the support team because I never use it. For the Webex part, I have never had an incident or issue, so it is not relevant to score this since I have never contacted the support for Webex.
Which solution did I use previously and why did I switch?
Before Webex, we used Jabber, which was the old solution. Prior to that, we did not have a tool similar to this; we just used a standard phone without chat functionality.
We switched from Jabber to Webex to have an integrated tool that encompasses calling, messaging, meetings, and screen sharing.
How was the initial setup?
I did not participate in the initial setup of Webex at all.
Which other solutions did I evaluate?
Webex was not my only option; at the beginning, both options were available. However, our meeting rooms were already installed with the Cisco solution, so the main tool provided by Cisco was Webex. Initially, they checked the compatibility with our Cisco system and Microsoft Teams, and it was not 100% compatible, which is why they chose Webex instead of Microsoft Teams.
What other advice do I have?
I don't have any experience with other remote solutions at this moment because we still use Citrix as our remote solution. When I look for other solutions, it is to challenge Citrix. We merged with the Industrial of Credit Agricole groups a few months ago, and the goal is to remain with Citrix until a decision post-merge is made with Credit Agricole.
I work with Citrix Provisioning Server, Citrix XenApp, and Citrix XenDesktop, which are the principal parts of Citrix. We don't use Citrix XenServer because our Citrix infrastructure is based on VMware.
I work with VMware, specifically the standard web application for the web admin interface. Our data center is outsourced by Proximus, who manages the whole VMware infrastructure for us.
I have no knowledge about Webex security features and how they meet our company's compliance requirements because this is not part of my job. I am uncertain whether artificial intelligence is integrated into Webex. There was a project related to this, but I don't know the technology involved.
I haven't seen any evident positive impacts or benefits from using Webex. For us, it's mainly a tool for direct chat, which allows us to save time when chatting between colleagues. Before, we used to send emails and wait, but now the chat function enables us to directly schedule meetings or calls, making it easier to exchange information.
On a scale of 1-10, I rate Webex a 7 out of 10.
