I am in a hospital setting where Webex is used for telemedicine.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless collaboration with enterprize grade security
What do you like best about the product?
As a frequent user of webex for teams meeting, client presentations, and other sessions, I have found it to be a robust and reliable platform. The interface is great, making it easy to schedule and join meetings directly from outlook calendar integrations. Video and audio quality are consistently crisp, even with large groups, and features like screen sharing, real time annotations, and digital whiteboards enhance collaboration.
What do you dislike about the product?
Faster response time from customer service would be great.
What problems is the product solving and how is that benefiting you?
Excellent balance between user-friendliness and enterprise grade security.
Best for calling (audio video)
What do you like best about the product?
The recent update allows me to copy the number and dial it quickly. I use it everyday to make 100+ calls.
What do you dislike about the product?
The small screen pop up on the screen everytime i call and I have to keep moving it.
What problems is the product solving and how is that benefiting you?
Instant calling helps me to dial a lot of customers in a day.
Good for team communications
What do you like best about the product?
Simple user interface is what i like. Very easy to work with it.
What do you dislike about the product?
Sudden disconnections specifically when you have an important meeting really hurts.
What problems is the product solving and how is that benefiting you?
It facilitates team communications. It shows current status of people which is helpful.
Security features improve telemedicine practices but usability complexity needs addressing
What is our primary use case?
What is most valuable?
The number one reason we chose Webex was the security features. It was the main reason why we chose Webex over other solutions. We do have other solutions as well, but for telemedicine, we decided that the best solution was Webex.
What needs improvement?
For how long have I used the solution?
I have more than three years of experience with Webex.
What was my experience with deployment of the solution?
We did not experience any significant deployment issues. Setting up a simple deployment was very simple and easy, but performing advanced features like setting up lines and connecting our IP telephony was complex.
What do I think about the stability of the solution?
Webex is very stable. I would rate its stability as ten. We haven’t had any issues with it at all.
What do I think about the scalability of the solution?
Webex is very scalable, and I do not think that our organization has ever reached its limit.
How are customer service and support?
We had a very small use case for technical support, and it was okay. I would rate their technical support as seven.
Which solution did I use previously and why did I switch?
We use Zoom as well. The major advantage that Zoom has over Webex is its simplicity.
How was the initial setup?
The initial setup depends on the feature. For a simple deployment, it was very simple and easy. However, performing advanced setups was complex.
What about the implementation team?
We used an integrator for the implementation.
What was our ROI?
There is nothing we can specifically label as ROI, but we chose Webex for its security. We also purchased Webex communication devices like a television with everything inside, which users love.
What's my experience with pricing, setup cost, and licensing?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What other advice do I have?
I would definitely recommend Webex to others in our industry. Overall, I would rate it around seven to eight.
Webex offers nothing new
What do you like best about the product?
Webex has done video quality and is easy to use.
What do you dislike about the product?
It doesn’t set itself apart from other video calling services, there is nothing that makes it unique.
What problems is the product solving and how is that benefiting you?
It is a video calling app and it does just that, helpful for when I need to call.
E dialing at its finest!
What do you like best about the product?
The ability to use the phone system via my computer and not a landline phone
What do you dislike about the product?
None really. I haven't noticed any drawbacks. It integrates well with Windows and Mac.
What problems is the product solving and how is that benefiting you?
The ability to place and receive calls at a manageable rate. As well as record all calls
Webex for productivity
What do you like best about the product?
It is a well rounded product to conduct business in a seamless and efficient way. The system is easy to set up and is feature rich to administer. The customer service is also good . We are using it on daily basis and it fits well with other products.
What do you dislike about the product?
Its a good product and only drawback is price.
What problems is the product solving and how is that benefiting you?
To conduct business in a multilocation disparate organization
It is must-have solution for any company
What do you like best about the product?
It offers robust calling functionalities, including voicemail, call forwarding, and integration with Webex Team.
It also integrates with other Cisco products.
It also integrates with other Cisco products.
What do you dislike about the product?
Learning curve is needed for new users since its complexicity.
What problems is the product solving and how is that benefiting you?
It resolved dispered workforce communication and operating cost.
Excelllent software for video conferencing, simple, intuitive, and fast.
What do you like best about the product?
I like that the interface is easy to use and all the controls are very accesible.
What do you dislike about the product?
Webex could be improved by adding more connectivity to other apps like gmail and facebook.
What problems is the product solving and how is that benefiting you?
Instant and realiable communication through video conferencing.
Webex Calling works well
What do you like best about the product?
Webex Calling works great for general use. All of the major features are there.
What do you dislike about the product?
Although it was 99% of everything I need, it doesn't have the same level of options and flexibility compared to on-prem CUCM/CUC.
What problems is the product solving and how is that benefiting you?
We wanted to move what we could to the cloud to eliminate the need to maintain on-premise hardware. Moving to Webex Calling eliminated the administration and overhead of servers. And since we were already using Webex Meetings and the Webex app, consolidating everything into Control Hub was a no brainer.
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