Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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Webex Calling Review
What do you like best about the product?
ease of use, feature rich and ever expanding capabilities. The security of the product is great and the solution, overall, is easy to administer. As a partner, I help to administer the Webex Calling solution for many clients. This is in addition to performing demonstrations as part of a selling process. Webex calling is easy to implement, though there are improvements to be made. Integration with Microsof Teams is one of the biggest requests from my clients and it works very well. I use Webex Calling almost daily.
What do you dislike about the product?
Webex calling is still lacking some useful features as compared with CUCM/CUC including Unified Messaging, ability to see call status of shared lines in the Webex App and a few others.
What problems is the product solving and how is that benefiting you?
Webex Calling is solving the challenges of adhering to a cloud-first strategy for many organizations as well as ease of management/operations. The solution, overall, has a lower TCO when compared to premises when factoring in the skillset required to maintain the solution. Webex calling keeps my organization and my clients from having to maintain hardware in addition to software. With Webex Calling, I don't even nee to maintain the software as that is done on my behalf by Cisco. It allows me to have my staff, and the staff of my clients, to focus on more strategic projects and not have to spend as much time managing the collaboration solution.
No more need for physical desk phones!
What do you like best about the product?
Can be used anywhere I have the Webex App.
What do you dislike about the product?
Can only log into calling on one Webex app at a time but can at least log into Webex Calling on my desktop and mobile device.
What problems is the product solving and how is that benefiting you?
Saves from having to purchase physical phones. Easily scalable, especially for mergers and aquisitions or new buildouts.
Feedback
What do you like best about the product?
Provides security from the unauthorised persons .. fast and reliable
What do you dislike about the product?
When the desktop is turned on this app starts on its own and even after removing it from startup apps in the setting , it starts automatically...
Also the interface is also not very beginner friendly ..
Not preferred for personal usee
Also the interface is also not very beginner friendly ..
Not preferred for personal usee
What problems is the product solving and how is that benefiting you?
Interaction , interviews
LIBERTY AND CONTROL
What do you like best about the product?
It is easy and practical. I love the voice filters. After 2020 pandemia we work mainly at home where are normal home noises and with that filters we can have high quality calls.
Many times the home internet is not the best, but with the codec and the AI the communications is greate. The chats it very practical and it greate that we can chat with other users ( free account ). We use chat, reunion, calls, spaces day by day. Very hepful can handle the wsebex app on cel phone, computer and othere devices.
Many times the home internet is not the best, but with the codec and the AI the communications is greate. The chats it very practical and it greate that we can chat with other users ( free account ). We use chat, reunion, calls, spaces day by day. Very hepful can handle the wsebex app on cel phone, computer and othere devices.
What do you dislike about the product?
The reports are very complex to understand for a common people. That reports are very dense, with many information that do not male sense for the normal people.
What problems is the product solving and how is that benefiting you?
work like a team in a desentraliced mode. We work home office but we keep everyntg on control with liberty. Before webex we had many problems with the communication. We had noise, drop calls, we can not hear our customer and they also can hear us. Now that problem is only a bad memory. The facilities about IVR and ACD are very good. Enogh for a small bussines
Could be better
What do you like best about the product?
Nothing really. Aside fromt he easy transfer to other co workers for calling.
What do you dislike about the product?
Missed notifications, always lags, slow connection. Bad audio
What problems is the product solving and how is that benefiting you?
Nothing
it helps to communicate with team
What do you like best about the product?
Audio and video quality, all attendees details, secure meeting id and password
What do you dislike about the product?
difficult to unmute sometimes and difficult to connect with phone
What problems is the product solving and how is that benefiting you?
Internal meetings with onshore leaders and offshore team
Webex very good for working in Teams
What do you like best about the product?
Easy to add in webex calling , easily connected to each other.
What do you dislike about the product?
Giving slow response while calling, very poor user experience.
What problems is the product solving and how is that benefiting you?
Slow responding , Not showing proper live status message or active status, last active not showing proper
Feature-Rich Platform for Daily Business Callls
What do you like best about the product?
One standout feature of Webex calling is its integration with mobile devices, which allows our team to make and receive calls from anywhere, ensuring flexibility for hybrid work and efficient customer support. Also, the call analytics dashboard is also highly useful.
What do you dislike about the product?
The admin portal could use more customization options to set user permissions or configure call flow rules.
What problems is the product solving and how is that benefiting you?
Webex Calling has significantly enhanced our ability to manage calls for multiple departments. It has replaced the need for separate phone system across teams.
Perfect for what I need
What do you like best about the product?
Ease of use and a huge amount of features I can use for all occasions
What do you dislike about the product?
Sometimes it can get confusing with all of the features. If something goes wrong it's difficult to figure out what to fix.
What problems is the product solving and how is that benefiting you?
Connecting with colleagues with ease and in a number of different situations.
Webex is highly recommend
What do you like best about the product?
Useful for meetings and organisation of things and screen sharing s and everything and helps in collaborative working
What do you dislike about the product?
Nothing to dislike about WebEx as of now
What problems is the product solving and how is that benefiting you?
Highly useful in meetings and collaborative working
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