Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
604 reviews
from
External reviews are not included in the AWS star rating for the product.
Ease of use, great functionality
What do you like best about the product?
What I like is the ability to simply plug in your phone, whether at home or in the office, and it works. I also like that you can go to your desk or cell phone, never far from your desk. Great feature. Everyone was very informative and helpful with any questions I had. The phone is also easy to use.
What do you dislike about the product?
There may be long wait times, but there's no need to navigate through a confusing customer service recording. And I don't like that sometimes it fails to call or receive calls.
What problems is the product solving and how is that benefiting you?
It gives me the ability to use more integrated remote teams and the ability to have multiple users inmultiple locations. I experienced great service today when adding a new user to the app.
They respond quickly and always resolve the problem and question quickly
What do you like best about the product?
The call quality is excellent and the support has been top notch. And the click-to-chat support is excellent. Also, the design of the website is very good. They have one of the best support teams I have ever experienced. All their teams are very knowledgeable.
What do you dislike about the product?
The equipment works very well and the support is fantastic. But I don't like that you can't send faxes from the desktop app. Also Using the system was a learning curve, but overall the technicians are knowledgeable and helped guide us.
What problems is the product solving and how is that benefiting you?
It makes it easier to maintain those locations from an internal technological point of view. And it helps me by enabling the text function so I can communicate better with my clients. It provided visibility and I think it will make our organization much more efficient if we can implement it.
The functionality does what we need
What do you like best about the product?
Support representatives get straight to the point, always testing changes to make sure they are working correctly. Any questions you have, the technician is easily accessible and handles them easily. They also allowed us to configure exact call flows to have delays for certain users.
What do you dislike about the product?
I think the setup was a bit complicated. Additionally Not all settings can be controlled through the administration console. And Sometimes, it takes a while to log in and there are some times when we cannot connect to the server.
What problems is the product solving and how is that benefiting you?
They did not give up and were able to help me find a solution. They also help me resolve my company's call flow when we are not in the office. Our company likes the ease of use that Webex Calling offers. The system is reliable and flexible.
Meet as a team with good audio and video quality and a great interface
What do you like best about the product?
I like the API availability and the business-oriented chat app. I also liked that I can share screens for team meetings and that the control center is easy to manage for messages and meetings.
What do you dislike about the product?
The Cisco Webex app works well, but needs improvements in thrid-party integration and support on some devices.
What problems is the product solving and how is that benefiting you?
This solution is also in the cloud for meetings and calls. It has been very useful for calls with good audio, screen sharing, VoIP calls and everything in one place, it has been great.
Easy implementation for communication and collaboration
What do you like best about the product?
I like the easy and quick cloud deployment, it has built-in communication features, and its reliable. I like the audio and video and the conference is a great experience.
What do you dislike about the product?
Not everything is good. The thing is that sometimes integration with other tools is a challenge.
What problems is the product solving and how is that benefiting you?
Webex is useful for simple meetings wiht just one click and youre done. It has been a good meeting experience, shared screens ahd files, friendly and in general it solved our communication problems.
The chat feature has been incredibly helpful and useful for navigating
What do you like best about the product?
Excellent design and very stable, one of the best application I have used. Customer service was excellent when setting up the device. I am extremely satisfied. Support seems to be more responsive nowadays and their staff seems highly trained.
What do you dislike about the product?
Some of the menus can be a little complicated and support wait times are long. And I consider that there is a Lack of assistance for the installation process. AND The waiting time waiting for representative is somewhat long.
What problems is the product solving and how is that benefiting you?
Webex Calling is a great tool for everyday business needs. Additionally there can always be someone available for the customer seeking assistance and the customer is impreseed by the quick response time.
Continent, reliable & fast
What do you like best about the product?
rare call drops, longer call length, stable video ( no lag or pixelation) . Also having one permanent address for video calling.
What do you dislike about the product?
There are very few cons of using Webex for me. The first one is that the layout of the app is not intuitive for new users. It takes time to get a hang of it. Secondly, the grid layout while in the call is not very easy to arrange as with Zoom and google
What problems is the product solving and how is that benefiting you?
I hold my office TA hours on Webex and it as been a lot of help connecting with students virtually. Two features have stood out more than others, one is the integration of Google calendar and the other is the meeting recap
Webex Calling connect with people inside or outside the company
What do you like best about the product?
I like the excellent audio quality from any device and that it simplifies all the work and has become our first communication option. I also like being able to make phone calls from my phone and eliminate call chat to maintan data protection. For now everything is perfect and the videos and webinars are easy to create and users join with links without having to register.
What do you dislike about the product?
Audio and video quality may be affected depending on the speed of you Internet connection.
What problems is the product solving and how is that benefiting you?
Meetings for conferences, video calls, sharing attachments, catchinp up on projects is easy to use for the entire company and improves communication and all calling activities are excellent and beneficial.
"I choose it anyday,anytime for clarity and stability of phone calls".
What do you like best about the product?
I like it's stability with phone calls making smooth communication.
Friendly to use with mobile.
Friendly to use with mobile.
What do you dislike about the product?
It's an irresistible app when it comes to phone calls.
What problems is the product solving and how is that benefiting you?
Phenomenal for it's clarity and stability of phone calls.
Great for instant messaging.
Great for instant messaging.
So far seems like Webex Calling is a great service with customer service that is very helpful!
What do you like best about the product?
What we like most is the versatility of working anywhere. I also liked having a phone number for my small business without having to have a phone other than my personal cell phone. They were extremely helpful and quick to help me resolve my issues.
What do you dislike about the product?
I didn't like that the setup took longer than expected. Additonally, it can be a little frustrating to deal with the app if it doesn't work properly; however, technical support is always willing to help.
What problems is the product solving and how is that benefiting you?
We love being able to answer customer calls! The equipment will also teach you how to use various functions it you want to make adjustments yourself. In addition to this, it allows our team to easily work from anywhere without carrying a phone, so we can work from any location.
showing 131 - 140