We use the solution to hold conferences with customers.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Stable way to make calls
What do you like best about the product?
WebEx Calling is simple, easy and stable. It has all the feature you would expect and can handle large and frequent volumes of calls.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
What do you dislike about the product?
You get what you pay for. that is a double edged sword as you get a lot of value but at a great cost.
What problems is the product solving and how is that benefiting you?
Simply put, It solves the need for a phone system.
USes need a stable simple to use system to communicate and thats what this provides.
USes need a stable simple to use system to communicate and thats what this provides.
Very good telephone line for conferences
What do you like best about the product?
Webex Calling is a complete product that offers many features such as screen sharing, scheduling and transcribing meetings, video conferencing, provides us with a phone line and is effective in facilitating most of the work.
What do you dislike about the product?
My only problem was that voice has too much delay in video conferencing.
What problems is the product solving and how is that benefiting you?
Totally satisfied with this service because it helps us a lot to schedule meetings, calls history, video conference, telephone line and is quite useful and efficient.
We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting
What is our primary use case?
What is most valuable?
The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.
What needs improvement?
The solution could make it easier to share the files with the customer.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer.
How was the initial setup?
The initial setup is easy.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Offers a straightforward initial setup phase but needs to reduce the frequency of updates
What is most valuable?
The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.
What needs improvement?
I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.
The solution's local technical support needs improvement.
I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.
For how long have I used the solution?
I have five years of experience with Webex.
What do I think about the stability of the solution?
I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution since it is available in the cloud.
When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.
How are customer service and support?
I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.
Which solution did I use previously and why did I switch?
I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.
How was the initial setup?
The product's initial setup phase was very easy. The management console is easy to use.
The deployment part is not hard as the product is on the web.
The solution is deployed on the cloud.
The solution can be deployed in a few hours.
What other advice do I have?
I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.
The video quality offered by the product is perfect and has no issues.
I recommend that others go ahead and use the product.
I never tried to integrate Webex with other tools.
I rate the tool a seven out of ten.
Helpful to hold meetings and to improve workflow
What is our primary use case?
I use the solution in my company only if there is a meeting, so I don't have much knowledge about it even though I am a user.
What needs improvement?
I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.
Making a recording and downloading it is not so easy on Webex.
For how long have I used the solution?
I have four years of experience with Webex.
What do I think about the stability of the solution?
I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
I believe that everyone in my company uses the product. There are more than 500 people in my organization using Webex.
The product is used once a week in my company.
Which solution did I use previously and why did I switch?
I have current experience with Microsoft Teams. I have used Zoom, Skype, and Google Meet.
After finishing a meeting, whenever my company tries to get certain recordings, Zoom or Skype provides it during the first 30 days after a meeting. With Webex, my company has to request the IT team to download and send the recordings of the meeting, making it a not-so-easy process.
How was the initial setup?
I rate the product's initial setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
Honestly, the employees in my company cannot download Webex, as the administrators manage it. I don't know about the time required to deploy the product.
What other advice do I have?
The product was helpful in improving workflow in my company, especially during the pandemic period, for reasons like recording training and showing some evidence of work.
In my opinion, the current appearance of the product is nice. There is no need for any change to be made in the appearance of the tool. I think that the present appearance of the product makes it easy for the people in our company to see what they want.
The product is very good. I understand the internal rules associated with the company's end in relation to Webex. Some of my colleagues have a personal room, and for them, it is easy to get reports, record meetings, and get downloads.
I recommended the product to others who plan to use it.
In my company, there is a need to use software for meetings. I think that Webex's competitors offer better tools.
I rate the overall solution a nine out of ten.
Communication platform that offers video and conferences
What do you like best about the product?
I like having access to everything, especially call history, scheduling meetings, the ability to share screens and I also love having team meetings, follow up and that makes work easier and increases team collaboration.
What do you dislike about the product?
There are some problems especially in the audio, I dont know if it is due to the Internet connection. But I hope it will improve.
What problems is the product solving and how is that benefiting you?
It is often very useful for meetings, VoIP calls, collaboration both for internal meetings and for clients and colleagues, it also helps us to coordinate new projects and it is efficient.
Helps to save time by conducting meetings in a hybrid setup
What is our primary use case?
We use the tool for internal and client meetings, webinars, and presentations.
What is most valuable?
The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.
Webex helps to prevent unwanted guests from popping up in your meeting.
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.
On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.
The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.
What needs improvement?
The product needs to improve its integration. I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.
For how long have I used the solution?
I have been using the product for a few years.
What do I think about the stability of the solution?
Webex is stable.
What do I think about the scalability of the solution?
The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.
How was the initial setup?
The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete.
What about the implementation team?
As a user, the corporation may need an integrator to configure the setup.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing is expensive, but it should be cheaper.
What other advice do I have?
I rate the overall solution a nine out of ten.
Webex Calling tool to keep us in touch at all times
What do you like best about the product?
Webex provides us with communication features, including an advanced telephone service for communication, and I like the fact that it can be managed from anywhere.
What do you dislike about the product?
Everything is fine. But I would like to see improvements in the call panel.
What problems is the product solving and how is that benefiting you?
We have to use it to reduce costs, save time on calls and communication and its easy to manage and its scalable and it gave us a good centralized environment and so far so good.
Provides predictive information about system and triggers alerts when the resource consumption reaches 100 percent
What is our primary use case?
We use Webex primarily to get predictive information about our system. For instance, it alerts us if there's a change in application behavior, like latency in transactions or when CPU and memory usage are 100 percent. This helps us ensure our processes stay stable.
What is most valuable?
The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them.
The most valuable feature of Webex is its ability to monitor our infrastructure. It helps us keep track of security, memory usage, CPU, and more, ensuring our applications run well.
What needs improvement?
Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has more than 1000 users.
How are customer service and support?
Occasionally, we need quick assistance, especially when facing issues. However, with standard support, response times can be delayed.
How was the initial setup?
I rate the tool's ease of deployment an eight out of ten. Setting up Webex wasn't complex for me at all. It was quite easy. The access and tools provided made the process straightforward. Overall, I didn't encounter any complications.
You need two resources to handle the deployment. The deployment process involves utilizing the lab confirmation. We handle various configurations, including Azure DevOps for CI/CD and Octopus tools.
What other advice do I have?
I rate the overall product an eight out of ten.
Helps to collaborate with team in real-time, share screens, and use a whiteboard
What is most valuable?
Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful.
For how long have I used the solution?
I have been using the product for two to three years.
What do I think about the stability of the solution?
I rate the product's scalability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. Our organization uses Webex, and its users include project managers, development team leads, and consultants like myself.
How are customer service and support?
I haven't contacted the technical support yet.
Which solution did I use previously and why did I switch?
We used GoTo Meeting before Webex. I do have confidence in Cisco technology since we've used Cisco switches and support in the past, so Webex, being from Cisco, seems promising.
How was the initial setup?
I would rate my experience with the initial setup as a nine out of ten. It was very easy and straightforward, and I've always had a good experience with it.
Webex is deployed in our organization primarily for consultants and teams. Whenever a customer requires us to discuss certain products or topics, we use the tool to facilitate those discussions and bring everyone together for meetings.
The deployment is quick. We download it from the web, install it, and start using it. There's no extensive company-wide deployment of the tool in our organization. It's primarily used by consultants engaging with customers who prefer Webex for meetings. I've never initiated a Webex meeting myself. Typically, it takes less than five minutes from downloading to join a meeting.
What other advice do I have?
I've been using Webex to meet customer requirements. I tend to use Zoom for team-related activities. However, if the customer prefers Webex, Zoom, or Teams, we adapt accordingly.
I'm using a hybrid setup, including on-premises and hybrid cloud environments. Our approach is driven by customer requirements because we prioritize serving our customers. We support platforms like Azure, AWS, and private or hybrid cloud, including on-premises deployments.
I rate the product a nine out of ten.
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