We use the solution to hold conferences with customers.
Webex Calling
Cisco Systems, Inc.External reviews
668 reviews
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External reviews are not included in the AWS star rating for the product.
Easy way to schedule the meetings in the late minute
What do you like best about the product?
The Best UI and no of options and features they provide for meetings
What do you dislike about the product?
When there is screen sharing feature is turned on, it lags heavily even if we have proper system and internet connection
What problems is the product solving and how is that benefiting you?
Scheduling meetings vey easily and Easy understandable UI for all the client meetings
A good-looking, fast, efficient and compact Teams
What do you like best about the product?
It's too easy to operate. A grandma could open Webex and know what to do to have things working. Differently than the average Teams app, it's dark natively, which is in my humble opinion a MUST in 2024. It's compact, so I don't have to use it in full screen in order to have access to what I want.
What do you dislike about the product?
Not having a way to close the chat currently open. Sometimes you open someone's chat to read their message and answer, but then you have to do something else. The chat is still there, open, and there is no way to close it, you can just move to another chat. That's a problem, because sometimes you open Webex back and you ended up sending a read receipt when you didn't necessarily read it; nevertheless, message is considered "read" on client side when I go for a prioritary chat/discussion and I might forget to read that person's message later. There should be a way to put flags into chats/discussions or to set as "not read" se we're reminded later there are people to answer. The app should also use AI to remind you that some messages apparently need answering (even if that's an optional feature).
I love Outlook's integration with Webex, but I don't like Webex's integration with Outlook. I can easily set up a Webex meeting through Outlook, but I cannot easily set up a Webex meeting that I'll be added to my schedule. I cannot access my teammembers schedules if I don't go through Outlook. Webex's access to Outlook's information is limited; this might not be intentional, but if it is, you might want to rethink that.
I love Outlook's integration with Webex, but I don't like Webex's integration with Outlook. I can easily set up a Webex meeting through Outlook, but I cannot easily set up a Webex meeting that I'll be added to my schedule. I cannot access my teammembers schedules if I don't go through Outlook. Webex's access to Outlook's information is limited; this might not be intentional, but if it is, you might want to rethink that.
What problems is the product solving and how is that benefiting you?
I am a PD engineer. I am able to easily contact people all around the globe through Webex, even if they use Microsoft Teams instead of Webex Teams.
I have used this in the past and it was efficient
What do you like best about the product?
I like the ease of logging for meetings.
What do you dislike about the product?
I haven't encountered any negatives since I last used it.
What problems is the product solving and how is that benefiting you?
It is solving to connect users to meet remotely and it is benefiting me with meeting minutes.
Good
What do you like best about the product?
Easy to use and interactive, helps to meet the requirements as i used it for 2 years on daily basis
What do you dislike about the product?
App crashes sometimes and take too much time to load
What problems is the product solving and how is that benefiting you?
Connect the world together
Excellent Collaboration Tool
What do you like best about the product?
Ease of use, integration with physical phones, conferencing features, queue management
What do you dislike about the product?
Lack of features with call pickup groups, some intermittent audio issues
What problems is the product solving and how is that benefiting you?
Unifies our team that is spread across the country; allows us to work collaboratively and interactively.
Webex Call- Anytime Anywhere
What do you like best about the product?
user-friendly interface.
For a first time user webex is easy to understand to join calls or create any meeting. Implementation being easy.
For a first time user webex is easy to understand to join calls or create any meeting. Implementation being easy.
What do you dislike about the product?
Costing is high, it does not give all features in free version of it.
What problems is the product solving and how is that benefiting you?
With the rise of remote work and mobile workforce, businesses need communication solutions that support mobility and flexibility.
As said in the subject line it is, Anywhere Anytime without any inconvenience.
As said in the subject line it is, Anywhere Anytime without any inconvenience.
Stable way to make calls
What do you like best about the product?
WebEx Calling is simple, easy and stable. It has all the feature you would expect and can handle large and frequent volumes of calls.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
Intergration is as easy as it can be for such a system
Implimenting it with the staff was easy as the user experiance is better than most competitors.
What do you dislike about the product?
You get what you pay for. that is a double edged sword as you get a lot of value but at a great cost.
What problems is the product solving and how is that benefiting you?
Simply put, It solves the need for a phone system.
USes need a stable simple to use system to communicate and thats what this provides.
USes need a stable simple to use system to communicate and thats what this provides.
Very good telephone line for conferences
What do you like best about the product?
Webex Calling is a complete product that offers many features such as screen sharing, scheduling and transcribing meetings, video conferencing, provides us with a phone line and is effective in facilitating most of the work.
What do you dislike about the product?
My only problem was that voice has too much delay in video conferencing.
What problems is the product solving and how is that benefiting you?
Totally satisfied with this service because it helps us a lot to schedule meetings, calls history, video conference, telephone line and is quite useful and efficient.
We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting
What is our primary use case?
What is most valuable?
The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.
What needs improvement?
The solution could make it easier to share the files with the customer.
What do I think about the scalability of the solution?
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer.
How was the initial setup?
The initial setup is easy.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Offers a straightforward initial setup phase but needs to reduce the frequency of updates
What is most valuable?
The product users, one in particular, liked the tool when it worked. My company managed to switch most of the users to Zoom, which worked flawlessly.
What needs improvement?
I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.
The solution's local technical support needs improvement.
I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.
For how long have I used the solution?
I have five years of experience with Webex.
What do I think about the stability of the solution?
I don't know how to specifically rate the product's stability since it was a solution that used to function properly when it worked. I can rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution since it is available in the cloud.
When I left my previous company, I saw that there were only five licenses, and the organization had started off with around 50 users.
How are customer service and support?
I have received the solution's local technical support but not from Cisco, and I felt it was very slow and not knowledgeable. I am sure that Cisco's direct support is great.
Which solution did I use previously and why did I switch?
I am mainly using Zoom. Zoom is easier to use than Webex, and it also seems to be faster in the beginning phases.
How was the initial setup?
The product's initial setup phase was very easy. The management console is easy to use.
The deployment part is not hard as the product is on the web.
The solution is deployed on the cloud.
The solution can be deployed in a few hours.
What other advice do I have?
I don't know how the product was useful in improving the work associated with remote workforce, but I know that my company used it for meetings.
The video quality offered by the product is perfect and has no issues.
I recommend that others go ahead and use the product.
I never tried to integrate Webex with other tools.
I rate the tool a seven out of ten.
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