We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Enables easy communication, and the video conferencing quality is good
What is our primary use case?
How has it helped my organization?
Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.
What is most valuable?
Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.
What needs improvement?
Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.
For how long have I used the solution?
I have been using the solution for eight years.
How was the initial setup?
The initial setup is a bit difficult. It is quite technical.
Which other solutions did I evaluate?
Some companies use Microsoft Teams.
What other advice do I have?
We are customers and partners. Overall, I rate the product a ten out of ten.
Offers good integration capabilities but needs to improve the scalability features offered
What is most valuable?
The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.
What needs improvement?
Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for ten years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is not a scalable solution.
Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.
Around 100 people in my company use the product.
The product is not used on a regular basis.
Which solution did I use previously and why did I switch?
Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.
How was the initial setup?
The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.
The solution can be deployed on the cloud.
The solution can be deployed in around five minutes.
What about the implementation team?
The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.
What's my experience with pricing, setup cost, and licensing?
To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.
What other advice do I have?
Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.
Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.
The video quality of the product is okay, in my opinion.
The product's security features are good.
Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.
I won't recommend the product to those who plan to use it.
The integration capabilities of the product are good.
I rate the tool a seven out of ten.
Transformative Solution to Corporate Telephony
What do you like best about the product?
Multiple options fitting various options business needs.
Seamless integrations with existing networks.
User-friendly interface.
Robust security features and all environments adaptability.
Seamless integrations with existing networks.
User-friendly interface.
Robust security features and all environments adaptability.
What do you dislike about the product?
With 24.7.12.365 guaranteed support from highly knowledgeable customer support team,no drawback one can face.
What problems is the product solving and how is that benefiting you?
This hub has empowered our collaboration through real-time communication within our organization as well as with outside collaborators. And most important our engagement with our clients has been greatly elevated.
The Webex Calling experience.
What do you like best about the product?
The most beneficial features of Webex Calling typically encompass its integrated communication capabilities, mobility functionalities, advanced calling options, and robust security measures. These elements collectively contribute to boosting productivity, facilitating smooth communication, and ensuring the confidentiality and reliability of calls, which are frequently regarded as highly advantageous by users.
What do you dislike about the product?
The least helpful features of Webex Calling may include limited customization options, potential compatibility issues with certain devices or networks, and a learning curve for users unfamiliar with the platform. Additionally, some users may find the pricing structure or additional fees for certain features to be less favorable.
What problems is the product solving and how is that benefiting you?
Webex Calling resolves communication barriers by offering flexible, scalable, and secure cloud-based solutions. It facilitates seamless collaboration among remote teams, integrates with existing workflows, and potentially reduces costs associated with traditional phone systems.
The appointment scheduler offers great compatibility with the tools under the same brand
What is most valuable?
The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.
What needs improvement?
The accessibility of the share screen option provided by the product is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for the past nine months. I am a user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
There are 15,000 to 25,000 uses of the product in my company.
Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.
How are customer service and support?
I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.
Which solution did I use previously and why did I switch?
My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.
How was the initial setup?
I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud.
What about the implementation team?
I was involved in the deployment of the product in my company.
What other advice do I have?
Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.
For daily team collaboration in my company, we don't use Webex since we have a product named Slack.
I cannot comment on the video quality offered by the product since I am not very aware of it.
The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.
I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.
I recommend the product to those who want a product that could help them with their communication and collaboration needs.
I rate the overall tool a nine out of ten.
Webex is wonderful for communicating from anywhere
What do you like best about the product?
What I like was the ease of use and that the experience is good and comfortable. I like the interface, it makes external and internal webinar calls and is used daily for meetings and phone calls, everything is good and excellent.
What do you dislike about the product?
Since usuing it I havent had any problems. But my advice is that you have a good Internet connection for good use.
What problems is the product solving and how is that benefiting you?
Webex is well designed to provide a good experience and solve communication problems. It is used for calls, webinars and everything works very well.
Reliable and secure tool to work from anywhere
What do you like best about the product?
I like the Webex Calling service. Because it offers remote teamwork capabilities, implementation was easy. I like that its cloud-based and that screen sharing is great and its messaging options are awesome.
What do you dislike about the product?
My experience with Webex has been good and the support team solves all problems and clarifies doubts.
What problems is the product solving and how is that benefiting you?
Webex allows us to communicate with the team wherever we are, improves communication, changes our PBX system and improves decision making in our strategy, now everything is faster, fluid and productive.
Wbex unique tool for remote calls with good audio and video quality
What do you like best about the product?
I like this great conference tool which is very useful and very intuitive. I like the chat features, the security and most of their features like surveys and file sending.
What do you dislike about the product?
The inherited functions behind the interface are different and separte, which can be confusing to use.
What problems is the product solving and how is that benefiting you?
This tool is great for different types of needs. I use it for VoIP, online meetings, screens sharing and its perfect for all of that.
Video quality and security is good, but the user interface is not easy to use
What is our primary use case?
We use the solution for daily communication and collaboration in our organization.
What is most valuable?
Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.
What needs improvement?
The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The tool’s stability is very good. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability can be improved. I rate the tool’s scalability a six out of ten.
How are customer service and support?
The support is good.
How was the initial setup?
We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.
What's my experience with pricing, setup cost, and licensing?
The cost is pretty high compared to the competitors.
Which other solutions did I evaluate?
Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.
What other advice do I have?
Overall, I rate the product a six out of ten.
Great communication platform with multiple functions to work remotely
What do you like best about the product?
I like its basic functions, the ease of use, the ability to share screens and send files, that what I like most about Webex.
What do you dislike about the product?
The user interface is always the same, it would be great to be able to customize it and change the entire interface.
What problems is the product solving and how is that benefiting you?
Wbex is ideal for working remotely. And it ends up being very useful for sending files, making calls, sharing screens, and phone calls in general are of good quality.
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