Webex Calling
Cisco Systems, Inc.Reviews from AWS customer
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Definitive solution for online calls that allows us good stable
What do you like best about the product?
Implemeting this solution was a great idea. I like what it gives us for good communication and answering calls and I liked that it is cloud-based and ease for anyone to use. It also has a flexible user interface and offers a freel trial.
What do you dislike about the product?
We encountered difficulties and support took too long to respond.
What problems is the product solving and how is that benefiting you?
Webex Calling is an excellent cloud-based service that allows us to facilitate our communication through call, all in addition to strengthening communication with the work team and clients and students.
The customer service team is patient and knowledgeable
What do you like best about the product?
I love the simplicity and how easy it is to set up and use. They allow for many brands of hard and soft phones without locking you into any specific platform. I also like to have a phone number that I can call and speak to a representative.
What do you dislike about the product?
A disadvantage is that it depends on a stable Internet connection and a computer that can handle the processing needs of the application.
What problems is the product solving and how is that benefiting you?
The Webex Calling app has been an invaluable tool for our business during these difficult times. In addition to this, you can easily access all settings, auto attendants, users and reports online. It is a sophisticated system that offers a large number of functions.
They are very useful when I have trouble understanding something
What do you like best about the product?
I like its ease of access to set up the phone system for our business in multiple locations. I also consider that working with the onboarding team and the technical support team has been a very positve experience.
What do you dislike about the product?
Sometimes you will find people who really are not very interested in helping you and prefer to hang up on you quickly, when it comes to customer service.
What problems is the product solving and how is that benefiting you?
You can use phone, email, or live chat, which is very convenient when you need help. Webex Calling improves our customer experience and our business in general. Additionally, the flexibility allowed us to get important features we needed.
You can contact them directly via phone, chat, or even email
What do you like best about the product?
They are receptive and proactive to technical changes. the most important thing is the support team that Webex Calling offers when you need help. All viewing options, especially as an administrator, are easy to manage and access.
What do you dislike about the product?
I think the web version and the app are difficult to use and sometimes don't work as well. Other than that I have no complaints or dislikes about the Webex Calling app.
What problems is the product solving and how is that benefiting you?
The product is very reliable with minimal downtime. I like the click to dial feature. And it offers personal support and perfect ease of use in day-to-day activities. Pricing and system setup was easy, support was knowledgeable and easy to understand and their teams always go above and beyond for us and our franchisees.
The ability to take my office phone with me wherever I go
What do you like best about the product?
Setup was also extremely easy, within an hour I set up the line with a number I prefer to use. At any time, I can call or chat with support right away and get a resolution within minutes. Plus the benefit of having an app built into your phone where you can take business calls from your personal device.
What do you dislike about the product?
So far I don't have any major disadvantages. It turned out to be a little more expensive than I originally had in mind, but my representative helped me understand the benefits.
What problems is the product solving and how is that benefiting you?
The best thing about Webex Calling is the capability of you software application. In addition, it is adaptable to the needs of small businesses whether they are growing and expanding. And the best thing is that you are quickly connected with a person through chat.
Can be improved, but it's a good choice
What do you like best about the product?
The fact that you can easy manage and give calling features to multiple users in an easy way!
What do you dislike about the product?
the app, is too slow, you can log in with 1 account/time, and it's not so easy to troubleshoot calls issues.
What problems is the product solving and how is that benefiting you?
i don't need to install lot of servers or MPLS connection to integrate multiple sites to the HQ CUCM infrastructure. I just need an internet connection.
Ease of management and understanding to make and receive calls from our desktop devices
What do you like best about the product?
In general, it is very good and intuitive tool, easy to understand. I like being able to receive calls and work from anywhere, and communication is stable and efficient.
What do you dislike about the product?
It would be great if setup to boot took less time, the only thing I didnt like was that.
What problems is the product solving and how is that benefiting you?
Since this tool was recommended to us, it has been a very good solution that simplifies communication for online meetings and team conferences. Everything is excellent, calls are frequent, we treat our clients and provide a good foundation that guarantees good work without problems.
The app is perfect for the worker who is on their computer and uses meetings and headphones
What do you like best about the product?
A big plus is that you can text, call, or open a ticket with any issues you may have. It's easy to use and the ability to communicate with tech support, having them get back to you in a timely manner, has been a huge help.
What do you dislike about the product?
The app tends to crash from time to time. It was a little difficult to understand the person on the other end of the line, but she solved my problems. But customer service is always very helpful.
What problems is the product solving and how is that benefiting you?
Webex Calling allows one platform to perform many different tasks. And the possibility of forwarding calls and answering them from a mobile phone is of great help. I like the effective and efficient help they provided when I had a problem with the call flow on one of the dealership's business phones.
Essential component of our collaboration post-covid
What do you like best about the product?
Webex calling makes virtual meeting easier and more interactive
It improves collaboration and helps with team working
Packed with features such as screen sharing, file sharing, polls and more
It works on Laptop, PCs and mobbile
Cisco TAC support is good
Integration into outlook
Support for our overseas offices , we can use Webex Calling in offices in Asia
It improves collaboration and helps with team working
Packed with features such as screen sharing, file sharing, polls and more
It works on Laptop, PCs and mobbile
Cisco TAC support is good
Integration into outlook
Support for our overseas offices , we can use Webex Calling in offices in Asia
What do you dislike about the product?
The interface on mobile and desktop is not same, Cisco can work on making all their Webex products the same experience exactly as what Microsoft doing with Ms Teams or like Zoom
App is sometimes laggy and needs restart
App is sometimes laggy and needs restart
What problems is the product solving and how is that benefiting you?
- Improve Collaboration
- Run virtual meeting
- Hybrid working after covid
- Run virtual meeting
- Hybrid working after covid
I can communicate with my client through messages in real time
What do you like best about the product?
I love that we can easily create a new line and add users as needed. Internal analytics and predefined reports are also useful and easy to use. This tool allows for internal analyzes and the predefined reports are also useful and easy to use.
What do you dislike about the product?
Not everything is perfect since Wi-Fi is needed to call and work without problems. Outside ot this, this is a great tool to work with and is a huge benefit as stated above.
What problems is the product solving and how is that benefiting you?
Whenever I have a problems, they are always there to help me. I am completely impressed and satisfied with the service and do not regret choosing Webex Calling at all. And the best thing is that it allows me to operate from anywhere and not be tied to my office.
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