Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.
Webex Calling
Cisco Systems, Inc.External reviews
653 reviews
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External reviews are not included in the AWS star rating for the product.
Improves our team's collaboration and offers good video quality during remote meetings
How has it helped my organization?
What is most valuable?
The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.
What needs improvement?
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
For how long have I used the solution?
I have been using Webex for about three years.
What do I think about the stability of the solution?
I would rate the stability of Webex as a ten out of ten.
What do I think about the scalability of the solution?
Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.
Which solution did I use previously and why did I switch?
I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.
What other advice do I have?
I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.
Overall, I would rate Webex as an eight out of ten. It is a great product.
Webex Calling- For our in business communication
What do you like best about the product?
our in house communication has become more efficient due to webex calling user-friendly interface , from any device placing and taking calls seesm natural and the process of integrating it with our current workflow is easy. It promotes a centralized hub for communcation due to its smooth integration with other webex features like meetings and messaging. These days we make extensive use of it all throughout the days, from internal teams meetings to brief clients calls, even though there may occasionally be little technical problems , the customer service staff has always been quick to respond and helpful in fixing them. All in all , webex calling has greatly improved our ability to communicate.
What do you dislike about the product?
It need more technical knowledge which could result in addtional expenses. The security features , while strong may not be as adaptable as certain business needs, especially those handlig extremely private data.
What problems is the product solving and how is that benefiting you?
Webex calling has solved a number of isseus that were impending oru busness communication, it placed an- on primises PBX system with a scalable and reasonably priced cloud solution, eliminating the high maintence costs and complexity of the former. This results in more adaptable workplace where members of our team can easily connect and collabrate from anywhere. Its unified platform, which integrate messaging calling and meetings , also facilitates streamlined communicatio and does away with the need to switch between multiple applications, by allowing our mobile workforce to receive and make calls on their devices.
Ease of use, great functionality
What do you like best about the product?
What I like is the ability to simply plug in your phone, whether at home or in the office, and it works. I also like that you can go to your desk or cell phone, never far from your desk. Great feature. Everyone was very informative and helpful with any questions I had. The phone is also easy to use.
What do you dislike about the product?
There may be long wait times, but there's no need to navigate through a confusing customer service recording. And I don't like that sometimes it fails to call or receive calls.
What problems is the product solving and how is that benefiting you?
It gives me the ability to use more integrated remote teams and the ability to have multiple users inmultiple locations. I experienced great service today when adding a new user to the app.
They respond quickly and always resolve the problem and question quickly
What do you like best about the product?
The call quality is excellent and the support has been top notch. And the click-to-chat support is excellent. Also, the design of the website is very good. They have one of the best support teams I have ever experienced. All their teams are very knowledgeable.
What do you dislike about the product?
The equipment works very well and the support is fantastic. But I don't like that you can't send faxes from the desktop app. Also Using the system was a learning curve, but overall the technicians are knowledgeable and helped guide us.
What problems is the product solving and how is that benefiting you?
It makes it easier to maintain those locations from an internal technological point of view. And it helps me by enabling the text function so I can communicate better with my clients. It provided visibility and I think it will make our organization much more efficient if we can implement it.
Very flexible and offers good integration with LMS software
What is our primary use case?
I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.
What needs improvement?
Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.
For how long have I used the solution?
I have been using Webex for five years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
How are customer service and support?
The solution's technical support is good. I rate the technical support a ten out of ten.
How was the initial setup?
I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.
The product's initial setup is easy.
The solution can be deployed in a few minutes.
What's my experience with pricing, setup cost, and licensing?
Webex is a cheaply priced tool.
Which other solutions did I evaluate?
Compared to the other products in the market, I feel Webex is better.
What other advice do I have?
The video quality offered by the product is very good for our company's remote meetings.
The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.
I don't know if any maintenance is required for the product.
I rate the overall tool a ten out of ten.
The functionality does what we need
What do you like best about the product?
Support representatives get straight to the point, always testing changes to make sure they are working correctly. Any questions you have, the technician is easily accessible and handles them easily. They also allowed us to configure exact call flows to have delays for certain users.
What do you dislike about the product?
I think the setup was a bit complicated. Additionally Not all settings can be controlled through the administration console. And Sometimes, it takes a while to log in and there are some times when we cannot connect to the server.
What problems is the product solving and how is that benefiting you?
They did not give up and were able to help me find a solution. They also help me resolve my company's call flow when we are not in the office. Our company likes the ease of use that Webex Calling offers. The system is reliable and flexible.
Meet as a team with good audio and video quality and a great interface
What do you like best about the product?
I like the API availability and the business-oriented chat app. I also liked that I can share screens for team meetings and that the control center is easy to manage for messages and meetings.
What do you dislike about the product?
The Cisco Webex app works well, but needs improvements in thrid-party integration and support on some devices.
What problems is the product solving and how is that benefiting you?
This solution is also in the cloud for meetings and calls. It has been very useful for calls with good audio, screen sharing, VoIP calls and everything in one place, it has been great.
Easy implementation for communication and collaboration
What do you like best about the product?
I like the easy and quick cloud deployment, it has built-in communication features, and its reliable. I like the audio and video and the conference is a great experience.
What do you dislike about the product?
Not everything is good. The thing is that sometimes integration with other tools is a challenge.
What problems is the product solving and how is that benefiting you?
Webex is useful for simple meetings wiht just one click and youre done. It has been a good meeting experience, shared screens ahd files, friendly and in general it solved our communication problems.
The chat feature has been incredibly helpful and useful for navigating
What do you like best about the product?
Excellent design and very stable, one of the best application I have used. Customer service was excellent when setting up the device. I am extremely satisfied. Support seems to be more responsive nowadays and their staff seems highly trained.
What do you dislike about the product?
Some of the menus can be a little complicated and support wait times are long. And I consider that there is a Lack of assistance for the installation process. AND The waiting time waiting for representative is somewhat long.
What problems is the product solving and how is that benefiting you?
Webex Calling is a great tool for everyday business needs. Additionally there can always be someone available for the customer seeking assistance and the customer is impreseed by the quick response time.
Continent, reliable & fast
What do you like best about the product?
rare call drops, longer call length, stable video ( no lag or pixelation) . Also having one permanent address for video calling.
What do you dislike about the product?
There are very few cons of using Webex for me. The first one is that the layout of the app is not intuitive for new users. It takes time to get a hang of it. Secondly, the grid layout while in the call is not very easy to arrange as with Zoom and google
What problems is the product solving and how is that benefiting you?
I hold my office TA hours on Webex and it as been a lot of help connecting with students virtually. Two features have stood out more than others, one is the integration of Google calendar and the other is the meeting recap
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